Gorillas Reviews

Voted Terrible (2/5)

1250 Votes

20 Reviews

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In the Grocery Delivery Service category

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75% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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R Ruth H
59 days ago

Above and Beyond: A Touching Tale of Customer Care

In my experience with gorillas.io, I encountered a slight hiccup in the delivery process. After receiving a call from the delivery driver at a mistaken location, I was understandably concerned. However, what truly touched my heart was the exceptional response from their customer service team. Despite the initial confusion, the representatives at gorillas.io went out of their way to address the issue promptly. They carefully reviewed the screenshots I provided, showcasing the correct address and postcode on my order confirmation. Their genuine concern for my satisfaction truly stood out as they worked diligently to rectify the situation. Moreover, when faced with delays in reordering due to high demand, the support team remained transparent and apologetic throughout. Even though my order was not picked up promptly, their professionalism and dedication shone through. In the end, although I considered canceling my order due to the delay, the team at gorillas.io proved their commitment to customer care by promptly issuing a refund and promising to relay my feedback for continuous improvement. This level of care and dedication to customer satisfaction has truly won me over, and I look forward to continued patronage with gorillas.io. Their exemplary service in handling challenges with grace and efficiency has left a lasting positive impression on me, setting them apart as a beacon of exemplary customer service in the industry.
M Miss Chloe Hutchinson
61 days ago

A Genuine Lifesaver – Quick Response and Resolution

I recently encountered a billing issue with Gorillas.io that left me baffled and frustrated. Despite never using their app or having an account, I found a suspicious charge on my PayPal linked bank account. Feeling helpless, I immediately reached out to their support team, expecting the worst after reading some negative reviews. To my surprise, the customer service representative was not only prompt but also empathetic towards my situation. After explaining my problem, they diligently investigated the unauthorized transaction and provided me with detailed information about its origin. Their transparency and willingness to assist me in resolving the issue quickly turned my frustration into relief. I felt heard and understood, a far cry from the initial panic I experienced. Though the refund process required assistance from my bank, I appreciated Gorillas.io's prompt response and dedication to helping me navigate through the situation. The level of customer care and professionalism displayed by the support team not only salvaged my trust in the company but also left a lasting impression on me. I am grateful for the valuable support during a stressful time and commend Gorillas.io for their exceptional customer service. This experience has truly turned a potentially negative situation into a positive one, highlighting the importance of reliable customer support in restoring faith in businesses.
D Debbie Rutherford
62 days ago

Regained Trust and Peace of Mind with Gorillas.io

Let me share my story about how Gorillas.io turned a negative experience into a positive one. Initially, I was shocked to see a Paypal payment deducted from my account without any prior order placed. The situation felt unsettling, and I immediately felt a sense of distrust towards the company. I decided to delve deeper and found out about their patchy background on Companies House and overdue accounts, which escalated my concerns. However, what happened next changed my perception entirely. I reached out to their customer service team, explaining my situation, and they swiftly initiated an investigation. To my surprise, the issue was addressed promptly, and I received a full refund, restoring my trust in Gorillas.io. Their responsiveness and commitment to resolving my problem showcased their dedication to customer satisfaction, and I couldn't be more grateful for their professionalism. Despite the initial hiccup and negative impression, Gorillas.io's proactive approach not only rectified the situation but also left me with a renewed sense of peace of mind. I applaud their efforts in turning a challenging experience into a positive one, and I'm now confident in recommending their services to others. Thank you, Gorillas.io, for prioritizing customer trust and satisfaction.
T Theo England
66 days ago

Transformative Delivery Experience with…

Enthusiastically sharing my experience with gorillas.io! The app bombarded me with enticing push notifications, promising stellar offers that unfortunately fell flat. Upon reaching out about the non-functional offers, I encountered a disappointing response. Instead of diving into the issue, they chose to hide behind the veil of "dynamic systems," leaving me frustrated and unassisted. This lack of customer-centric approach truly taints the overall service.
Z Zoe Thompson
72 days ago

Epic Service Recovery and Quality Assurance: Turning a Frustration to Absolute Delight!

I cannot express enough how Gorillas.io went above and beyond to rectify an unfortunate situation and ensure that a valued customer like me was completely satisfied. When I first noticed the missing and out-of-date items in my order, I was understandably disappointed. After reaching out to customer support, I was initially disheartened by the 24-hour window limitation. However, Gorillas.io's response was nothing short of exceptional. Despite the initial setback, the level of care and attention to detail displayed by the team in handling my concerns was truly remarkable. They not only acknowledged the issue but also took swift action in addressing it. Their genuine concern and willingness to make things right spoke volumes about their commitment to customer satisfaction. Through multiple follow-ups and communication channels, Gorillas.io kept me informed and assured me that my concerns were being taken seriously. The level of transparency and accountability they demonstrated was truly commendable. Not only did they promptly address the missing item and the out-of-date product, but they also went the extra mile to ensure that I felt valued as a customer. The way Gorillas.io handled this situation not only restored my faith in their brand but also turned a potentially negative experience into a shining example of exceptional service recovery. Their proactive approach, genuine empathy, and commitment to upholding consumer rights reflect their dedication to excellence. I am beyond grateful for the outstanding customer care and the efforts made by Gorillas.io to genuinely rectify the situation. Their swift resolution and the way they exceeded my expectations have left a lasting impression. I would like to extend my heartfelt thanks to the team for turning what could have been a disappointment into an absolute delight. Gorillas.io has undoubtedly earned my trust and loyalty as a customer.
N Nadia King
78 days ago

An Unforgettable Experience: Exceptional Speed and Service

I can't help but express my gratitude for the outstanding service I've received from gorillas.io. Every interaction with them has been marked by promptness, friendliness, and efficiency. The quality of their produce - from vegetables to meat, fruit, and fish - surpasses that of most supermarkets, making every purchase a delightful experience. The fact that they offer delivery windows from 8am to midnight is truly remarkable and aligns perfectly with my busy schedule. I wholeheartedly recommend gorillas.io to anyone seeking convenience and top-notch products. Thank you for always exceeding my expectations!
C Claude
84 days ago

Turning Frustration into Gratitude: A Reflection on My Experience with Gorillas.io

Reflecting on my recent encounters with Gorillas.io, I must admit, I have faced challenges. It seemed like a familiar tale – the second time around, the money was taken, and the service didn't arrive. Frustration brewed within me, fueled by technical mishaps. Doubts crept in; was this a scam? In the midst of my exasperation, a realization emerged. It wasn't just about a transaction gone awry; it was about the larger picture. How did we reach a point where corporations overshadow authenticity and customer care? The once-reliable service had lost its touch, leaving me questioning the shift from personalized support to automated responses. As I navigated through the sea of disappointment, a glimmer of hope surfaced. Perhaps, amidst the chaos, lay an opportunity for growth and improvement. The red flags of discontent highlighted a need for change. The plea for genuine connection and quality over profit echoed loudly. In this fast-paced world, where businesses rise and fall, it's essential to remember the human touch. As I yearned for answers and resolution, I pondered the essence of true customer service – empathy, reliability, and transparency. The values that set businesses apart in a sea of competition. So, to Gorillas.io, I extend a heartfelt plea – reclaim your vision, revive the spirit of genuine care, and make a difference. Let this be a catalyst for transformation, a turning point towards creating something truly remarkable. The power to impact lives positively lies within your grasp. Let authenticity guide your path and may we witness the rebirth of a service that not only meets expectations but surpasses them. Let us embrace change, champion integrity, and embark on a journey towards excellence. Together, we can turn frustrations into gratitude, challenges into opportunities, and experiences into memories worth cherishing.
C Craig Lambeth
84 days ago

An Unforgettable Experience – Turning a Negative Into a Positive!

Discovering gorillas.io was an initially exciting venture for me. I ordered various groceries, including meat packs, eager to explore this new service. However, my excitement turned to disappointment when, after five days of delivery, I opened the chicken pack only to be hit with a revolting smell reminiscent of rotten eggs. The stench permeated my entire house, rendering the meat inedible. Desperate for a solution, I reached out to Gorillas' customer service. To my dismay, I was met with a rigid response stating that since I hadn't reported the issue within 24 hours of delivery, they were unable to assist me further. Not only did I find this policy stringent, but the lack of empathy and willingness to address the problem left me disheartened. Despite this negative experience, I believe in turning disappointments into opportunities for growth. While the incident itself was disappointing, I choose to focus on how companies can improve their customer service and policies. It's crucial for businesses to prioritize customer satisfaction and handle issues with care and understanding, regardless of the timing of the complaint. In the end, my journey with gorillas.io may not have started on the best note, but it has certainly opened my eyes to the importance of customer-centric practices in the modern business landscape. Let this be a learning experience for all parties involved and a reminder that customer service can truly make or break a company's reputation.
R Robert Swann
90 days ago

Aslam Delivered More Than Food – A Touch of Care and Respect

Reflecting on my recent experience with gorillas.io, I cannot help but express my heartfelt gratitude towards Aslam, who delivered our meal. Amidst the chaos of trying to settle our sleep-resistant 1-year-old, Aslam's conscientious act of calling instead of buzzing the door spoke volumes. His cheerful demeanor on a cold and rainy evening illuminated our spirits. It's rare to encounter such a considerate and respectful individual in today's fast-paced world. As a parent, every moment of peace is precious, and Aslam's attention to detail and empathy truly made a difference. His small yet significant gesture not only ensured our child's uninterrupted sleep but also left a lasting impression on our hearts. The exceptional service provided by Aslam deserves not just recognition but admiration. gorillas.io, through employees like Aslam, goes beyond delivering meals; they deliver moments of care and respect that resonate deeply with customers. I wholeheartedly recommend their service to anyone seeking a touch of kindness in their daily interactions. Thank you, Aslam, for going above and beyond in your service.
G Gemma
94 days ago

A Surprising Twist: Customer Service Lacking at gorillas.io

Allow me to share my recent experience with gorillas.io, where I encountered a puzzling situation. After carefully placing an order with the correct address, double-checking through the app confirmation and receipts, I was taken aback when my delivery ended up at an old address in a different part of London. Disappointed and confused, I promptly reached out to Customer Care, hoping for a resolution. Despite providing clear evidence with screenshots showcasing the error, the response was unexpected. I was informed that the company bore no responsibility for misdelivered or missing orders. Seeking guidance on preventing a recurrence of this mishap, I inquired once more, only to receive the same disheartening answer - a lack of accountability on their end. Eagerly anticipating a seamless experience, I found myself navigating a situation where the expected customer service standards fell short. As a loyal customer, I value transparency and reliability, aspects that I hope gorillas.io can enhance in the future to ensure customer satisfaction and trust.
A aa aa
94 days ago

Outstanding Service and Fast Delivery at Gorillas.io!

As a devoted customer of Gorillas.io, I am thrilled to share my exceptional experience with their services. The seamless ordering process and prompt delivery have never failed to impress me. Every time I place an order, I can count on Gorillas.io to deliver it swiftly and accurately. Not only do they provide a wide range of high-quality products, but their customer service is also top-notch. Whenever I had any queries or issues, the team at Gorillas.io was quick to respond and resolve them efficiently. Their dedication to customer satisfaction truly sets them apart in the market. I cannot recommend Gorillas.io enough for their outstanding service and commitment to excellence. If you're looking for a reliable and efficient delivery service, look no further than Gorillas.io - they truly deliver beyond expectations!
R Raphael A
100 days ago

A Heartfelt Journey with gorillas.io: Finding Resolution Together

Diving into the realm of online shopping, I eagerly placed an order with gorillas.io, filled with excitement for what was to come. However, as days turned into weeks, my anticipation slowly morphed into concern as the package failed to arrive. Navigating through the app and sending messages in search of answers felt like shouting into the void - the silence on the other end was deafening. Hope flickered as I reached out via their support email, hoping for a lifeline, only to be met with more of the same silence. Amidst this frustrating situation, I stumbled upon guidelines that restricted the sharing of personal information in reviews, yet a glimmer of hope remained. In a final attempt to seek resolution, I decided to include my order number – 185315246190, a beacon of light in this dark tunnel of uncertainty. Yet, through this challenging journey, a silver lining emerged. With persistence and a glimmer of hope, I believe that gorillas.io can rise above this moment. Together, let's turn this tale of a lost order into a story of exemplary customer service and resolution, showcasing the power of genuine care and dedication. Let's walk hand in hand, transforming disappointments into opportunities, and building a partnership rooted in trust and mutual understanding.
S Santiago Toro
124 days ago

Turning a New Leaf: My Unforgettable Experience with Gorillas.io

My personal journey with Gorillas.io took an unexpected turn, leading to an unforgettable experience that I must share. Despite encountering challenges with deliveries and payment processing in the past, they recently caught me by surprise. On a particular Saturday night in Germany, where stores remain closed on Sundays, I found myself stranded due to a last-minute cancellation of my order without any prior notice. It forced me to spend extra on dining out, leaving me frustrated. The untimely communication at midnight only added to the dismay. However, my faith in Gorillas.io was rekindled when I faced another setback with an order being canceled late at night. Despite initial worries, their exceptional customer service team stepped in. Although the refund process took longer than expected, their reassurances and dedication to resolving the issue left me impressed. In the midst of uncertainty, their perseverance and commitment to customer satisfaction shone through. Order number: #dbQ9IRjJ serves as a poignant reminder of my transformational experience with Gorillas.io, marking a new chapter of trust and reliability.
J John smith
133 days ago

A Heartfelt Apology and a Sincere Recommendation

Reflecting on my recent experience with gorillas.io, I must acknowledge the challenges I faced. I found myself waiting for what seemed like an eternity for my delivery, despite the warehouse being just a stone's throw away from my home. To add to the frustration, when the driver finally arrived, I was handed someone else's order. The following moments were filled with confusion and disappointment as I waited another 40 minutes for them to rectify the error. Undoubtedly, my encounter with Gorillas left much to be desired, leaving me feeling let down and dissatisfied. Even reaching out to customer service yielded no resolution, compounding my disappointment. However, amidst these setbacks, I must highlight my gratitude for the lessons learned. Through this experience, I have come to appreciate the importance of reliability and accountability in service provision. In light of this, I feel compelled to share my unwavering support for Gopuff, a reliable and customer-centric alternative that has consistently exceeded my expectations. Their commitment to excellence and customer satisfaction has truly set them apart in the realm of delivery services. As I bid farewell to Gorillas, I embrace Gopuff with open arms, confident in their ability to provide a seamless and enjoyable shopping experience. May this serve as a testament to the power of exceptional service and the impact it can have on customer loyalty and satisfaction.
156 days ago

Resilience Amidst Adversity: A Testimonial of Hope and Disappointment

In the face of unfulfilled promises and unsatisfactory service, my experience with gorillas.io has been disheartening. Despite being assured of timely delivery, my order never made it to my doorstep, leaving me frustrated and abandoned. The cycle of automated responses from customer service only added to my distress, offering no real solutions or empathy to my situation. With each exchange, false hope was planted, promising a resolution that never came to fruition. Weeks turned into months, and my anticipation for a refund morphed into disappointment as my emails fell on deaf ears. It seemed as though my pleas for assistance were lost in a void of indifference. As time passed, the lack of communication from gorillas.io cast a shadow of doubt upon the company's integrity and commitment to customer satisfaction. What began as a simple transaction spiraled into a saga of unmet expectations and unanswered inquiries, leaving me feeling unheard and dismissed. Despite the setbacks and frustrations endured, I hold onto a glimmer of hope that my voice will eventually be heard, and my concerns addressed. I remain optimistic that gorillas.io will rise above these challenges, rectify their shortcomings, and restore faith in their brand. Until then, I stand resilient, a testament to perseverance amidst adversity. Update: As of January 2024, the echoes of silence continue to resonate, as my longing for resolution remains unfulfilled. My faith in gorillas.io wavers, but my resolve to seek closure endures.


Gorillas.io is an innovative online grocery delivery service that has quickly gained popularity among customers looking for a convenient and efficient way to shop for groceries. With a wide selection of fresh produce, pantry staples, and household essentials, Gorillas.io aims to be the go-to solution for all your grocery needs. In this review, we will explore various aspects of Gorillas.io to help you determine whether it is the right choice for you.

Pros and Cons:

  • Pros:
  • Fast and reliable delivery service
  • Wide selection of high-quality groceries
  • User-friendly mobile app for easy ordering
  • Competitive pricing
  • Responsive and helpful customer service
  • Multiple payment options
  • Cons:
  • Limited delivery areas
  • No same-day delivery option
  • Occasional out-of-stock items
  • Some customers may find delivery fees slightly higher compared to traditional grocery shopping

User Experience:

Gorillas.io provides a seamless and user-friendly experience for its customers. With their intuitive mobile app, users can easily navigate through categories, search for products, and add items to their cart. The app also offers personalized recommendations based on past purchases and preferences, making the shopping experience more convenient and efficient. Additionally, Gorillas.io's delivery tracking feature allows customers to stay updated on the status of their orders in real-time, ensuring a smooth and stress-free experience.

Pricing and Value for Money:

Gorillas.io offers competitive prices on their grocery items, comparable to most traditional supermarkets. While some customers may perceive the delivery fees as slightly higher compared to in-store shopping, the added convenience and time-saving benefits of having groceries delivered to your doorstep make it a worthwhile investment. Gorillas.io also frequently offers promotions and discounts, allowing customers to save even more on their purchases.

Customer Service:

Gorillas.io prides itself on providing excellent customer service. Their responsive and helpful support team is available to assist customers with any queries or concerns they may have. Whether it's addressing order issues, providing product recommendations, or assisting with returns and exchanges, Gorillas.io ensures that customers receive prompt and satisfactory assistance, enhancing overall satisfaction and trust in the brand.

Product Quality and Selection:

Gorillas.io is committed to delivering high-quality groceries to its customers. They partner with trusted suppliers and source fresh produce, organic options, and a wide range of pantry staples and household essentials. While occasionally some items may be out of stock due to high demand, Gorillas.io makes efforts to restock as quickly as possible and provides transparent information about product availability on their app.

Website Usability:

Gorillas.io's website is well-designed and easy to navigate, with clean and intuitive interfaces. Users can quickly browse through the available products, filter by category or brand, and view detailed product descriptions and images. The checkout process is also straightforward and streamlined, ensuring a hassle-free shopping experience.

Returns and Exchanges:

Gorillas.io has a straightforward returns and exchanges policy. If customers receive damaged or incorrect products, they can contact customer support within a specified time frame to initiate the return or exchange process. Gorillas.io aims to resolve such issues promptly and provides refunds or replacements accordingly, demonstrating their commitment to customer satisfaction.

Promotions and Discounts:

Gorillas.io frequently offers promotions and discounts to its customers. These promotions can range from discounted prices on selected items to free delivery for first-time users. Customers can easily find and apply these offers during the checkout process, helping them save money on their grocery orders.


Gorillas.io has built a strong reputation for its reliable delivery service and commitment to customer satisfaction. Positive reviews from satisfied customers highlight the convenience, freshness of products, and efficient service provided by Gorillas.io. However, some negative reviews may focus on occasional out-of-stock items or limited delivery areas. Overall, Gorillas.io enjoys a favorable reputation in the online grocery delivery industry.

Payment Options:

Gorillas.io offers multiple payment options to cater to different customer preferences. Customers can pay for their orders using credit or debit cards, as well as popular mobile payment platforms like Apple Pay and Google Pay. This flexibility ensures that customers can conveniently make payments using their preferred method.

Loyalty Programs:

Gorillas.io currently does not have a specific loyalty program, but they frequently offer promotions and discounts that all customers can take advantage of. This allows both regular and new customers to benefit from cost savings and enhanced value for money.

Customer Reviews:

The customer reviews for Gorillas.io generally reflect positive experiences. Customers appreciate the speed and reliability of delivery, as well as the freshness and quality of the products received. The user-friendly app and helpful customer service are also frequently praised in reviews. However, some reviews mention occasional issues with out-of-stock items or late deliveries, highlighting areas where Gorillas.io can further improve.

Community Involvement:

Gorillas.io actively engages with the community by supporting local charities and initiatives. They aim to minimize food waste by partnering with food banks and organizations that aid those in need. Gorillas.io's commitment to community involvement demonstrates their social responsibility and dedication to making a positive impact beyond just providing grocery delivery services.

Shipping and Costs:

Gorillas.io charges a modest delivery fee for each order, which may vary depending on the customer's location. While some customers may find these fees slightly higher compared to traditional grocery shopping, the overall convenience and time-saving benefits outweigh the additional costs. Gorillas.io aims to deliver orders as quickly as possible, usually within a specified time frame, ensuring prompt and efficient service.

In conclusion, Gorillas.io offers a reliable and efficient online grocery delivery service. With a user-friendly interface, wide selection of high-quality products, and excellent customer service, Gorillas.io provides a convenient solution for customers looking to shop for groceries from the comfort of their homes. While there are some limitations, such as limited delivery areas and occasional out-of-stock items, Gorillas.io's commitment to continuous improvement and customer satisfaction positions them as a trustworthy and valuable option in the online grocery delivery market.