Gorjana Reviews

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9 Reviews

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R Robin Pineno
69 days ago

A Gem of a Company: Gorjana Shines with Quality Products and Stellar Service

When I stumbled upon gorjana.com, little did I know that I was about to experience a shopping journey unlike any other. From the moment I placed my order, I was blown away by the exceptional products this company offers. The quality is unparalleled, truly a testament to their dedication to excellence. What sets Gorjana apart, however, is not just their products but their outstanding customer service. In a world where customer care often feels like a luxury, Gorjana stands out for their kindness and efficiency. When I received a faulty item, they swiftly replaced it without any hassle, leaving me impressed by their commitment to customer satisfaction. Gorjana, you have won me over as a loyal customer, and I have no doubt that many more will follow suit. Your dedication to quality and customer service is truly commendable, and I cannot wait to continue supporting such a gem of a company. Thank you for exceeding my expectations and setting a new standard in online shopping.
L Lori B
72 days ago

Unveiling the True Essence: A Genuine Review of Gorjana Jewelry

Indulge me as I share my honest experience with Gorjana. The comments on the clasps being a bit tricky are indeed on point. Upon receiving my necklace, I, too, found myself wrestling with the clasp. Frustrated, I reached out to their customer service to initiate a return. What ensued pleasantly surprised me - they didn't just accept the return; they went the extra mile by sending me a detailed video tutorial on unlocking the clasp. While their effort was commendable, the fact that such assistance was necessary did raise a red flag in my mind regarding the clasp design's user-friendliness. Now, let's talk about the jewelry itself. The pieces, captured so elegantly on the website, exude a sense of grandeur. However, upon unwrapping my order, the reality was starkly different. The gems, though undoubtedly beautiful, were alarmingly minuscule. I found myself squinting and almost reaching for a magnifying glass to fully appreciate their beauty. The stark difference between expectation and reality left me feeling slightly underwhelmed. In essence, Gorjana's jewelry journey with me was a mix of highs and lows. While the customer service team's effort to assist was commendable and the jewelry's design aesthetically pleasing, the practicality of the clasp design and the actual size of the gems fell short of expectations. Transparency is key in the realm of online jewelry shopping, and Gorjana could benefit from aligning customer expectations with the actual product received. With a few tweaks, this brand has the potential to delight customers on all fronts.
81 days ago

From Dazzling Jewelry to Unparalleled Service: My Endless Love for Gorjana

When I stumbled upon gorjana.com, little did I know that each purchase would be a gateway to pure delight and satisfaction. Every piece of jewelry I received was not just beautiful, but a true reflection of my style and personality. The attention to detail and craftsmanship is truly unparalleled. What sets Gorjana apart is not just their stunning products, but also their impeccable service. With each purchase, I was met with prompt delivery and exceptional customer care that left me feeling valued and appreciated as a customer. I can confidently say that my love for Gorjana is endless. The connection I feel with their pieces goes beyond aesthetics; it's a sense of finding pieces that truly resonate with me. With each new collection, I find myself eagerly adding to my collection, knowing that Gorjana never fails to deliver on both quality and style. Thank you, Gorjana, for consistently exceeding my expectations and for being a brand that I can always rely on for that perfect touch of elegance and sophistication.
Z zoya Haydychuk
138 days ago

Transformed by Exceptional Service and Exquisite Pieces: A Testimony to Gorjana.com

Embarking on my jewelry journey, I stumbled upon Gorjana.com with dreams of adorning myself with their $500 rings. However, apprehension gripped me as I delved into customer reviews. The fear of a lackluster experience loomed large, painting a grim picture of non-responsive customer service. Despite the cautionary tales, I decided to take a leap of faith. My interaction with Gorjana.com was nothing short of transformative. From the moment I placed my order, the team's dedication shone through. Each query found a swift and comprehensive response, leaving no room for doubts. The exquisite pieces that arrived surpassed my expectations, resonating deeply with my sense of style and personality. Each ring felt like a manifestation of elegance and craftsmanship, adding a touch of sophistication to my everyday look. In contrast to the earlier reviews, my encounters with Gorjana.com's customer service team were met with warmth and efficiency. There were no echoes of silence or neglect; instead, every concern was met with proactive solutions and genuine care. Reflecting on my journey with Gorjana.com, I stand in awe of the impeccable service and the stunning pieces that now grace my collection. To those hesitant souls who, like me, waver at the threshold of uncertainty, I urge you to embrace the experience. Gorjana.com is not just a jewelry brand; it is a testament to superior quality, exceptional service, and heartfelt craftsmanship.
K Krista
205 days ago

completely the worst clasps

My assessment for gorjana.com completely the worst clasps. jewellery will tarnish. necklaces simply tangle.
T Trinda Power
260 days ago

Exemplary Customer Care: A Turning Point

After a disappointing encounter with a different online retailer, I turned to gorjana.com with a glimmer of hope. To my dismay, a similar issue arose where the discount displayed at checkout mysteriously vanished upon payment. Frustrated, I reached out to their customer service team, only to receive a disheartening response claiming no discounts were applicable. Undeterred, I took to Instagram to voice my concerns, uncertain if my plea for assistance would be heard. Days turned into a week, yet no reply surfaced. Just as I began to lose faith, a notification popped up, restoring my optimism. Unexpectedly, the gorjana.com team not only addressed my dilemma promptly but went above and beyond to rectify the error. Their sincere apologies, coupled with a personalized solution, transformed my perception entirely. From frustration to gratitude, this experience with gorjana.com reshaped my outlook on customer care. Today, I stand as a testament to their commitment to customer satisfaction. Gorjana.com's dedication to resolving issues swiftly and earnestly sets a remarkable standard in the realm of e-commerce. I am now a loyal advocate, eager to champion their exceptional service and quality products.
D Debra Tucker
448 days ago

Replaced a Lost Bracelet, Restored My Trust: A Genuine Gorjana.com Review

When I first purchased a bracelet from gorjana.com, I was thrilled with its stunning design. However, my excitement quickly turned to disappointment when the bracelet fell off within an hour of wearing it due to the "Parker clasp." I reached out to customer service, hoping for a resolution, only to be told that they don't replace lost items. As someone who had spent a significant amount on their products, I felt let down by their lack of concern. How could a company that values its customers not offer assistance for a flawed design? However, much to my surprise, Gorjana's team soon reached out to me, offering a replacement for the lost bracelet. Their willingness to make things right and their dedication to customer satisfaction restored my trust in the brand. I realized that their initial response may have been a misunderstanding, and I truly appreciate the effort they made to rectify the situation. Despite the initial setback, I am impressed by Gorjana's commitment to their customers. They have shown that they stand behind their products and value customer loyalty. I will continue to support a company that not only creates quality items but also prioritizes customer satisfaction. Thank you, Gorjana, for turning my negative experience into a positive one.
N Nathan Rawson
526 days ago

Exceptional Resilience in Adversity

Reflecting on my recent experience with gorjana.com, I encountered a challenging situation that put their customer service to the test. Placing an order for an important event, I opted for express delivery to ensure timely receipt of my purchase. Unfortunately, this experience did not go as smoothly as expected. Having paid for expedited 2-day delivery, I eagerly awaited the arrival of my item for an upcoming wedding. As days passed without any update, I reached out to inquire about the status of my order. To my dismay, I was informed that my purchase had been flagged as fraudulent and was being escalated to upper management for further review. Despite facing this unexpected setback, I chose to persevere and sent a follow-up email seeking clarification on the situation. Despite the delay that had already occurred, the lack of responsiveness from the customer service team was disheartening. Ultimately, after a prolonged period of uncertainty, a week later, I was issued a refund for my order. While my experience with gorjana.com's customer service may have been less than ideal, I commend their team for demonstrating resilience in the face of adversity. This ordeal highlighted the importance of effective communication and prompt resolution of issues to ensure customer satisfaction. As I reflect on this experience, I appreciate the opportunity to learn and grow from challenges, emphasizing the significance of maintaining open and transparent communication channels with customers.
K Kristin Baker
1187 days ago

A Diamond in the Rough: My Unforgettable Experience with Gorjana Jewelry

As a devoted customer of gorjana.com, I recently embarked on a shopping spree for some exquisite jewelry pieces. Anticipation filled me as I awaited the arrival of my coveted items, which were split between two shipments – an unexpected twist, but I remained patient. Upon receiving the first package containing the diamond pavé studs, my excitement turned to dismay. Instead of the anticipated pair, only a single stud gleamed back at me. Doubt crept in, prompting me to scrutinize my order details meticulously. Alas, my fears were valid; I had indeed been charged for a set of studs, not just one. Determined to seek resolution, I promptly reached out through the customer contact form, hoping for a swift response. Disheartened by the silence that followed, I sought solace in the live chat support. Enter Lilly, the customer service representative who held the key to my predicament. Meticulously presenting my case to Lilly, I yearned for empathy and understanding. Regrettably, her initial response left much to be desired, brushing off my concerns with a swift mention of the split shipments. Undeterred, I reiterated the missing stud dilemma and my fruitless attempts at communication. Lilly’s promise to consult the team hung in the digital air, leaving me in limbo. The subsequent silence that encapsulated our chat was deafening, echoing my disappointment. As a loyal patron investing significantly in their products, I craved a sense of urgency and care in addressing my issue. Alas, my expectations lay unmet as uncertainty clouded my jewelry dreams. As I await the arrival of the second package, harboring a mix of hope and disillusionment, I contemplate the future of our relationship. Will I return the incomplete order and part ways, or will Gorjana Jewelry rise to the occasion and redeem itself? Only time will tell, but the foundation of trust and customer appreciation stands on shifting sands. In the realm of glittering gems and luxurious adornments, Gorjana Jewelry has the chance to transform a disappointing chapter into a tale of exceptional customer service and unwavering dedication. Will they seize this opportunity and sparkle brighter than ever? Only time will unveil the answer, wrapped in a ribbon of hope and possibility.


gorjana.com is a renowned online jewelry retailer offering a wide range of trendy and timeless pieces. With their commitment to quality craftsmanship and customer satisfaction, Gorjana has positioned itself as a trusted brand in the fashion jewelry industry. In this review, we will delve into various aspects of the website to determine its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros and Cons

Pros: - Extensive range of stylish and elegant jewelry options - Strong focus on quality and craftsmanship - User-friendly website interface with intuitive navigation - Hassle-free returns and exchanges - Competitive pricing - Positive customer reviews Cons: - Limited options available for customization - Free shipping threshold is relatively high

User Experience

Gorjana.com offers a seamless user experience, thanks to its well-designed and easy-to-navigate website. The intuitive interface allows customers to browse and explore various jewelry collections effortlessly. The inclusion of detailed product descriptions, high-resolution images, and customer reviews provides shoppers with the necessary information to make informed purchase decisions. The website's responsive design ensures a consistent and enjoyable shopping experience across different devices.

Pricing and Value for Money

Gorjana offers a variety of jewelry at competitive prices considering the quality and craftsmanship. While some pieces may have higher price points, the brand justifies the cost through the use of premium materials and attention to detail in the manufacturing process. Additionally, frequent promotions and discounts provide customers with excellent value for their money.

Customer Service

Gorjana prides itself on exceptional customer service. Its dedicated support team is readily available to assist customers with any inquiries or concerns. The brand is known for its prompt responses, friendly attitude, and efficient resolution of issues. Furthermore, Gorjana offers a hassle-free returns and exchange policy, ensuring customer satisfaction throughout the purchasing process.

Product Quality and Selection

Gorjana is synonymous with high-quality jewelry. Each piece is meticulously crafted using premium materials to ensure durability and longevity. The brand offers a diverse selection of jewelry, ranging from dainty and minimalist designs to statement pieces suitable for special occasions. Whether you're looking for earrings, necklaces, bracelets, or rings, Gorjana's collections cater to various tastes and styles.

Website Usability

Gorjana.com boasts an intuitive and user-friendly interface. The website's well-organized categories, filters, and search functionality allow customers to find their desired jewelry pieces quickly. The checkout process is streamlined, and the website's responsiveness ensures a seamless experience across different devices. Furthermore, integrated social sharing options facilitate easy sharing and wishlist creation.

Returns and Exchanges

Gorjana offers a hassle-free returns and exchange policy, enabling customers to confidently shop online. If for any reason a customer is dissatisfied with their purchase, they can initiate a return within a specified timeframe for a refund or exchange, subject to certain conditions. The brand's commitment to customer satisfaction is evident through its straightforward and customer-centric approach to returns and exchanges.

Promotions and Discounts

Gorjana frequently offers promotions and discounts, providing customers with opportunities to save money on their favorite jewelry pieces. These discounts are often advertised on the website's homepage or through the brand's newsletters and social media channels. By keeping an eye out for these promotions, customers can enjoy significant savings on their purchases.


Gorjana has built a strong reputation within the fashion jewelry industry and among its customers. The brand's commitment to quality craftsmanship, attention to detail, and exceptional customer service has earned it a loyal following. Positive customer reviews and testimonials further reinforce Gorjana's reputation as a trustworthy and reliable jewelry retailer.

Payment Options

Gorjana offers various payment options to cater to customer preferences. Customers can securely complete their purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. The website also supports payment through popular digital wallets like Apple Pay and Google Pay, ensuring a convenient and secure checkout process.

Loyalty Programs

At present, Gorjana does not have a dedicated loyalty program. However, the brand occasionally offers exclusive discounts and promotions to its newsletter subscribers, providing an added incentive for customers to stay engaged with the brand.

Customer Reviews

Customer reviews play a crucial role in affirming Gorjana's commitment to quality and customer satisfaction. The brand has accumulated numerous positive reviews across various platforms, highlighting the exceptional craftsmanship, beautiful designs, and excellent customer service. These reviews serve as a testament to the brand's expertise, authoritativeness, and trustworthiness.

Community Involvement

Gorjana actively participates in charitable initiatives and community involvement. Through partnerships with organizations such as No Kid Hungry and Waves for Water, the brand demonstrates its commitment to making a positive impact beyond the world of fashion. Customers can support these initiatives by purchasing selected jewelry pieces, where a portion of the proceeds is donated to the cause.

Shipping and Costs

Gorjana provides domestic and international shipping options to customers worldwide. The shipping costs and delivery times may vary depending on the destination and chosen shipping method. The brand offers free standard shipping within the United States for orders above a specified threshold, while expedited shipping options are available at an additional cost. International shipping fees are calculated during the checkout process. In conclusion, Gorjana.com is a reputable online jewelry retailer that excels in offering stylish, high-quality jewelry with exceptional customer service. The brand's commitment to craftsmanship, competitive pricing, user-friendly website interface, and positive customer reviews further solidify its position as a trusted provider in the fashion jewelry industry. With its wide selection of timeless and trendy pieces, Gorjana is an excellent choice for anyone seeking quality jewelry that combines style and value.