Gothamcigars User Reviews

Introduction

Gotham Cigars is an online retailer that offers premium cigars, cigar samplers, humidors, and other smoking accessories. The company has been operating since 2001 and is located in the heart of New York City. With an extensive selection of high-quality products and excellent customer service, Gotham Cigars has become a top choice for cigar lovers across the United States.

Pros and Cons

Pros:

• Excellent selection of products
• Competitive pricing
• Free shipping on all orders over $150
• Easy to navigate website
• Fast delivery times
• Great customer service

Cons:

• No physical storefront
• Shipping costs can be expensive on smaller orders

User Experience

Gotham Cigars provides an easy to navigate website that makes finding the perfect cigar easy. The site is user-friendly and offers clear images of the products, descriptions, and reviews. The interactive product filter tool helps users to sort through the vast selection of products and find the perfect one. Furthermore, their search bar makes it easy to find specific brands, types of cigars, and accessories.

Pricing and Value for Money

Gotham Cigars offers cigars at competitive prices, and with their low-price guarantee, they vow to match the lowest price found by users. The company offers various pricing options, ranging from budget-friendly deals to premium cigars.

Alternatives

Though Gotham Cigars is an excellent choice for cigar lovers, other websites offer similar products like Cigar.com, Cigars International, and Thompson Cigar.

Customer Service

Gotham Cigars offers excellent customer service through multiple channels, including phone and email support. Their customer service team is knowledgeable and friendly, making it easy for customers to understand products and find the right cigar for their needs.

Product Quality and Selection

Gotham Cigars offers a vast selection of premium, hand-made cigars from well-known brands like Arturo Fuente, Montecristo, Romeo y Julieta, and Padron. The company ensures quality control standards by ensuring fresh cigars, and proper storage of products within their state of the art facilities, which in turn guarantees the satisfaction of clients.

Website Usability

The Gotham Cigar website is designed to ensure customers have an easy time finding the product that fits their bill. They have a user-friendly interface that allows customers to navigate easily and find whatever they need, whether cigars, humidors, or accessories.

Returns and Exchanges

Gotham Cigars offers a return policy on any product that does not meet the customer's expectations. They provide a return label and full refund on all products returned within 30 days of purchase.

Promotions and Discounts

The company offers competitive promotions and discounts on all of its products. They have ongoing monthly specials with discounts on selected brands or products. They also have a Rewards Program in which customers earn points on every purchase, which can be used to redeem discounts on future purchases.

Reputation

Gotham Cigars have been in the cigar industry for over 20 years and are a reputable vendor, with a focus on customer satisfaction. The company has an extensive network of loyal customers that speak highly of their products and service. The company is also accredited by the Better Business Bureau (BBB), with an A+ rating.

Payment Options

The company accepts major credit cards such as Visa, MasterCard, Discover, and American Express. They also accept payment via PayPal, Apple Pay, and Amazon Pay.

Loyalty Programs

Gotham Cigars has a Rewards Program in which customers earn points on every purchase. Customers can redeem points for discounts on future purchases, making it an excellent way to save money.

Customer Reviews

Gotham Cigars has plenty of customer feedback on platforms like Google Reviews and Trustpilot. Their reviews are positive, and clients are impressed with the quality of their products and the level of customer support offered.

Community Involvement

Gotham Cigars is active in various philanthropic endeavors, which include partnerships with different charity organizations.

Shipping and Costs

Gotham Cigars offers free shipping on all orders that are above $150.00. Shipping times range from 3-4 business days for standard shipping and 1-2 business days for expedited shipping. Shipping costs vary depending on the order's size, weight, and shipping location, but their shipping rates are competitive with other dealers. In conclusion, Gotham Cigars is an excellent choice for cigar lovers looking for a reliable and high-quality source for their smokes. With a vast selection of cigars, helpful customer service, and competitive prices, it's easy to see why many people make Gotham Cigars their go-to for their smoking needs.