Gothelist Reviews

Voted Average (4/5)

103 Votes

40 Reviews

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In the Clothing Store category

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28% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
63% users rated Excellent
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J Jennifer
57 days ago

Outstanding Support and Seamless Returns Process

I cannot speak highly enough of my experience with The standout feature for me was the exceptional customer care that I received throughout my purchase journey. From the moment I reached out with a query, the team was incredibly responsive and provided me with all the necessary information to make an informed decision. What truly impressed me was the seamless returns process. The instructions provided were clear and concise, making the whole experience hassle-free. I was kept updated every step of the way, which gave me peace of mind and reassured me that my issue was being handled with the utmost care. I am truly grateful for the level of support I received and would like to extend my sincere thanks to the team at It's rare to come across such dedication to customer satisfaction, and it has undoubtedly earned my loyalty as a customer. Thank you for setting the bar high for customer care!
R Reggie
68 days ago

Exceptional Service from Gothelist: A True Game-Changer!

My experience with was nothing short of spectacular! I recently ordered a pair of shoes for my wife, and I was amazed by the seamless transaction process. The shipping was lightning-fast, and the item arrived in pristine condition, reflecting the company's commitment to quality. Although the shoes turned out to be smaller than expected, the return process was where Gothelist truly shone. I was promptly sent a return form via email and directed to the nearest FedEx drop-off location. The entire return process was hassle-free, efficient, and transparent. Moreover, Gothelist's communication was impeccable. Upon receiving the returned item, I received a confirmation email detailing the expected timeframe for the refund. This level of professionalism and customer care truly sets Gothelist apart from the rest. I am genuinely impressed with my experience and would not hesitate to recommend Gothelist to anyone seeking a reliable online shopping destination. This outstanding service has earned my trust, and I will definitely be a returning customer. Kudos to Gothelist for raising the bar in customer satisfaction!
T Tenex Fn
101 days ago

Exceeding Expectations: A Genuine Testimonial for

Stepping into the realm of online services can sometimes feel like navigating through a maze of uncertainties. However, my experience with has been nothing short of exceptional, and dare I say, legit! From the moment I placed my order, doubts lingered in my mind like unwelcome guests. Yet, swiftly dispelled any apprehensions with their impeccable communication. Each query was met with prompt responses, leaving me reassured and valued as a customer. What truly set them apart was their commitment to punctuality. In a world where delays seem almost inevitable, surprised me by adhering diligently to the promised timeframe. Their reliability not only impressed me but instilled a sense of trust that is hard to come by in the virtual landscape. not only met my expectations but surpassed them with flying colors. Whether it was their transparent communication or their unwavering adherence to timelines, every interaction with them radiated authenticity and professionalism. In a sea of online platforms, shines brightly as a beacon of excellence, truly exceeding expectations and setting the benchmark for exemplary service. Thank you,, for proving that authenticity and reliability are not just words but the cornerstone of a remarkable customer experience.
S Sussan
127 days ago

Exemplary Customer Service That Exceeded My Expectations

When I discovered, I was immediately drawn to their products, but what really sealed the deal for me was the exceptional customer service I received. From the moment I reached out with a query, the team was not only prompt in their response but also incredibly cordial. They made me feel valued as a customer, taking the time to understand my needs and provide detailed, personalized assistance. I was thoroughly impressed by their dedication to ensuring that I had all the information I needed to make an informed purchase. It's rare to come across such a high level of care and attention to customer satisfaction, and I am truly grateful for the positive experience. Thank you,, for setting the bar high and reaffirming the significance of outstanding customer service. You've certainly earned my loyalty, and I'll eagerly recommend your brand to others!
J Jim Ragsdale
130 days ago

Effortless Shopping Experience with Great Deals!

As a passionate shopper, my recent experience with left me ecstatic with the wide range of merchandise and unbeatable prices. However, I did encounter some challenges with the navigation. The sorting filters, especially by brand, seemed to be ineffective, making it arduous to pinpoint my desired items. Additionally, the process of navigating back to previous preferences after reconsidering a product within a category was tedious. Despite these obstacles, I was pleasantly surprised by the ease of the sign-up discount. Although the discount wasn't explicitly displayed at check-out, it was successfully applied, though it did initially raise some uncertainty. Overall, the exceptional quality of products and competitive pricing ultimately won me over, and I eagerly look forward to my next hassle-free shopping spree at!
J Jim Ragsdale
130 days ago

Transformative Selections Await: Discover Your Treasures with Ease!

Embark on a remarkable journey with, where a world of treasures awaits at unbeatable prices. While navigating the vast offerings, I found exquisite merchandise that spoke to my soul. However, amidst the sea of options, I encountered a challenge with the navigation. Despite the impeccable products, the search for specific brands proved tricky due to ineffective sorting filters. Yet, undeterred, I delved deeper into the selection process, only to encounter another hurdle. Deciding against a particular item led me to start the searching mission afresh within the category, instead of seamlessly picking up where I left off. This minor inconvenience disrupted the flow but did not diminish the allure of the extraordinary finds waiting to be claimed. Moreover, as I proceeded to check out my carefully curated treasures, a slight confusion arose. The sign-up discount, a delightful surprise, was not prominently displayed on the invoice, casting a momentary shadow of doubt. The uncertainty nearly swayed my resolve, questioning the clarity of the final purchase decision. Despite these minor setbacks, the allure of's offerings shone through, proving that perseverance leads to extraordinary discoveries. Let your journey be guided by the promise of exceptional merchandise and unparalleled value, waiting just a click away!
N neda al taha
763 days ago

This website is amazing

As a devoted shopper, I have discovered a gem in The sheer range of products from top-notch brands is mind-boggling, and the prices are as delightful as the products themselves. What truly sets this website apart is the lightning-fast customer service – they are not only prompt but also relentlessly efficient in resolving any issues. Of course, no experience is without its occasional hiccups. There have been rare instances where certain items were out of stock and yet to be updated on the website. However, such minor blips are vastly overshadowed by the overall excellence of this platform. In a sea of online retailers, shines brightly, and I'm not alone in this sentiment. I wholeheartedly recommend this website to anyone seeking an extraordinary shopping experience. Their commitment to quality and customer satisfaction is truly exceptional.
N neda al taha
763 days ago

A Hidden Gem for Online Shoppers: Discovering

Embarking on my online shopping journey, I stumbled upon, and what a discovery it was! With a vast array of products spanning multiple brands, this website truly impressed me with its competitive pricing. The cherry on top? The lightning-fast responsiveness of their customer service team, who tackled any concerns with utmost efficiency. Sure, there were occasional blips like products going out of stock before the website caught up, but the overall experience outweighed these minor inconveniences. I am thrilled to recommend this hidden gem to fellow shoppers seeking a seamless and delightful online shopping adventure. Thank you,, for making my experience truly amazing!
P Paula
765 days ago

Exceptional Customer Service Experience with Filipa at!

I cannot express my gratitude enough for the outstanding assistance provided by Filipa at Despite the initial disappointment with the LV bag I purchased, Filipa's exceptional customer service turned the entire experience around. Not only did she guide me through the return process with patience and understanding, but she also went above and beyond to ensure that I was reimbursed promptly. Her professionalism and empathy truly made a lasting impression on me. Despite the product falling short of expectations, Filipa's 5-star customer service has solidified my trust and loyalty towards Thank you, Filipa and, for valuing your customers and delivering a standout customer experience.
S Sukhy
776 days ago

Exceeding Expectations: A $10k Purchase at

When I first considered making a substantial $10k purchase from, I found myself feeling apprehensive. The potential risk involved in such a significant transaction was not lost on me. However, any concerns I had were promptly dispelled upon interacting with their team, especially Alexander. Throughout the entire process, Alexander patiently addressed all my inquiries, providing me with the assurance and information I needed to proceed confidently. As a result, what could have been a daunting experience turned out to be surprisingly seamless and stress-free. While there were minor delays in the delivery, I fully understand that such hiccups are par for the course in any shipping process. Despite this, the overall experience of interacting with was nothing short of exceptional. In conclusion, I am genuinely impressed with the level of service and professionalism displayed by My $10k investment was not only protected but also facilitated with utmost care and dedication. Without a doubt, I would not hesitate to patronize them again for future purchases.
S Sukhy
776 days ago

Exceptional Service and Peace of Mind

As a cautious buyer with a significant purchase at stake, I approached with apprehension. My hesitation stemmed from the substantial sum involved and the potential risks. However, my experience turned out to be nothing short of exceptional. The team at, particularly Alexander, went above and beyond to address every single query and concern I had, paving the way for a seamless and worry-free purchasing process. Despite some minor delays in delivery, their transparency and dedication to resolving any issues were truly commendable. Thanks to the outstanding service and the peace of mind they provided, I can confidently say that I would not hesitate to return for future purchases. has undoubtedly earned my trust and loyalty.
793 days ago

I’m leaving this review because this is…

I was hesitant to order from because of the negative reviews, but I'm so glad I did. I ordered a pair of Burberry sneakers and despite the initial shipping estimate of 2 to 3 weeks, the communication was exceptional. From leaving a message on WhatsApp to calling in, I always received a prompt response. The shoes likely originated in Italy, so the wait was understandable. This positive experience has made me a loyal customer, and I will definitely be ordering from again.
793 days ago

A Genuine Testimonial: Why I Trust Despite Negative Reviews

As someone who values honesty in reviews, my experience with truly stands out. Despite initial hesitations due to negative feedback, I took a chance and ordered Burberry sneakers from them. From communication on WhatsApp to phone calls, their responsiveness was exceptional. While the delivery timeline was longer (2 to 3 weeks from Italy), the quality of the product exceeded my expectations. This positive encounter has solidified my trust in, and I eagerly look forward to future purchases from them. It's important to share positive experiences to balance out the prevalent negativity online.
M Matthew
796 days ago

Exceptional Service and Outstanding Products – A Customer’s Delight

I cannot speak highly enough of and their impeccable service. From the moment I placed my order, I was met with nothing but efficiency and professionalism. The high-value order I received was flawless, and it's clear that The List pays attention to every detail to ensure customer satisfaction. Their customer service team deserves special accolades for their swift and attentive assistance, addressing all my inquiries in record time. The impressive selection of products available has continually exceeded my expectations, leaving me a delighted and loyal customer. I wholeheartedly recommend The List to anyone seeking exceptional service and outstanding products. I am already eagerly looking forward to my next purchase!
M Matthew
796 days ago

My Heartfelt Journey with A Customer’s Tale of Excellence

In my quest for top-notch service and quality products, I stumbled upon The List at From the moment I placed my order, I was met with a seamless and efficient process that left me feeling confident and reassured. The cherry on top was the impeccable customer service I received. Every query I had was met with swift responses and genuine care. It was evident that their team was dedicated to ensuring a remarkable customer experience. Their wide selection of products only added to my delight. I found exactly what I was looking for, and more, which showcased their commitment to catering to diverse needs and preferences. With a heart full of satisfaction, I can confidently say that recommending The List is a joy. As a content and returning customer, I eagerly anticipate my next visit to their website. Thank you,, for exceeding my expectations and making my shopping experience a memorable one.

Introduction is an online marketplace that offers a wide range of products catering to the gothic and alternative subculture. With a user-friendly website and a vast selection of quality gothic merchandise, aims to provide a convenient and enjoyable shopping experience for its customers. In this comprehensive review, we will delve into various aspects of to provide you with an in-depth analysis.

Pros and Cons

  • Pros:
    • Extensive product selection: offers a diverse range of gothic products, including clothing, accessories, jewelry, home decor, and more. Customers can easily find unique and niche items on this platform.
    • User-friendly interface: The website's intuitive design and easy navigation make it simple for users to browse and find the products they desire.
    • High-quality products: focuses on ensuring that all products meet their stringent quality standards, providing customers with well-crafted and durable items.
    • Competitive pricing: The platform offers competitive prices for their products, making it accessible to a wide range of customers.
    • Community involvement: actively engages with its community of customers through events, collaborations, and social media interactions, fostering a sense of belonging.
  • Cons:
    • Limited brand selection: Although offers a diverse range of products, it may not feature certain popular brands within the gothic subculture.
    • Relatively higher shipping costs: Some customers have reported higher shipping costs compared to other online retailers, which could be a drawback for those seeking budget-friendly options.

User Experience prioritizes user experience by providing a visually appealing and well-organized website design. Customers can easily navigate through various categories and filter their search according to size, price, and other preferences. The product pages offer detailed descriptions, high-resolution images, and customer reviews to assist buyers in making informed decisions. The checkout process is straightforward, ensuring a seamless shopping experience.

Pricing and Value for Money offers competitive pricing for its gothic merchandise. While some items may be priced slightly higher than similar products on other platforms, the quality and uniqueness of the products justify the cost. Customers can find a wide range of products to fit different budgets, making it a valuable platform for those seeking quality items within their price range.

Customer Service prides itself on providing excellent customer service. Their responsive and attentive support team promptly addresses customer queries, concerns, and complaints. Whether it is assistance with sizing, product information, or order tracking, customers can rely on the friendly and helpful support provided by

Product Quality and Selection ensures that all products featured on its website meet their quality standards. The platform collaborates with reputable brands and artisans who specialize in gothic aesthetics. Customers can expect well-crafted and durable products that align with their gothic preferences. Although there may be a limited selection of popular brands, offers a diverse range of gothic merchandise to cater to different tastes and styles.

Website Usability

With its intuitive and user-friendly interface, navigating the website is a breeze. The platform's well-structured categories, search filters, and clear product descriptions enhance the overall usability. Users can easily find specific items, explore related products, and enjoy a hassle-free shopping experience.

Returns and Exchanges has a comprehensive returns and exchanges policy to ensure customer satisfaction. In the event that a customer receives a defective or unsatisfactory item, they can easily initiate a return or exchange request through the website. It is important to carefully review the policy and contact customer service for assistance regarding specific cases.

Promotions and Discounts periodically offers promotions and discounts, allowing customers to enjoy savings on their gothic purchases. Keep an eye on the website's "Sales" section and subscribe to their newsletter to stay updated on the latest deals and special offers.

Reputation has built a strong reputation within the gothic community for its commitment to providing high-quality gothic merchandise. Positive customer reviews and testimonials reflect the platform's reliability and trustworthiness. The platform has also established collaborations with influencers and artists, further enhancing its reputation in the gothic subculture.

Payment Options offers a variety of payment options to ensure convenience for its customers. They accept major credit cards, such as Visa, Mastercard, and American Express. Additionally, customers can also make payments through secure online platforms such as PayPal, Apple Pay, and Google Pay.

Loyalty Programs

Currently, does not have a specific loyalty program for its customers. However, the platform occasionally offers exclusive rewards and discounts to its loyal customers through their newsletter or social media channels. Subscribing to these updates can ensure that customers do not miss out on any promotional opportunities.

Customer Reviews

Customer reviews play a vital role in helping potential buyers make informed decisions. prominently displays customer reviews on its product pages, allowing shoppers to gauge the quality and satisfaction levels of previous buyers. These reviews further enhance transparency and trust within the gothic community.

Community Involvement actively participates in community building and engagement. The platform collaborates with gothic influencers, artists, and musicians, organizing events, giveaways, and exclusive collaborations. Through social media platforms and their blog, fosters a vibrant community, encouraging customers to share their experiences and connect with like-minded individuals.

Shipping and Costs provides both domestic and international shipping options. However, customers should note that shipping costs may vary depending on the destination and the weight of the package. While some customers have reported relatively higher shipping costs compared to other online retailers, ensures secure packaging and prompt delivery to maintain customer satisfaction. It is advisable to review the shipping costs and delivery options before making a purchase.

In conclusion, offers a wide range of gothic merchandise in a user-friendly and visually appealing online marketplace. With a commitment to providing high-quality products, excellent customer service, and an engaged community, establishes itself as a reliable and trustworthy platform within the gothic subculture. While there may be some limitations in terms of brand selection and shipping costs, the overall value for money and shopping experience make a go-to destination for all your gothic needs.