Goto Reviews

Voted Poor (3/5)

3 Votes

6 Reviews

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Unsatisfactory Billing Practices Uncovered

Having been loyal users of Goto for several years, we were taken aback to discover an unsettling truth about their billing practices. Although we discontinued our services approximately five years ago, our recent realization that we had been continuously billed for two licenses over the past five years (2019, 2020, 2021, 2022, 2023) without any forewarning has left us greatly disappointed. The absence of any form of communication regarding these charges, such as advance notifications or even post-transaction confirmations, has led to deep-seated concerns about the transparency and integrity of their billing system. Upon reaching out to address this issue, we were met with further frustration as Goto acknowledged that they do not notify customers of upcoming or executed charges. Additionally, they confess to being unable to provide usage records for accounts that have been dormant for an extended period, rendering their justification for these charges even more questionable. Despite confirming that neither account had been utilized for years, they adamantly refused to refund or cancel one of the charges, citing an invalid email address associated with a domain that ceased to exist in 2019. Furthermore, our attempts to seek reimbursement for the years in which charges were surreptitiously processed without our knowledge were met with staunch resistance. Goto’s steadfast refusal to acknowledge our previous cancellation from nearly five years prior, attributing it to the unavailability of historical records, only added to the disheartening experience. In light of these disconcerting revelations, it is our firm belief that Goto should not only refund the recent charge on the same credit card but also rectify their previous oversights by reimbursing the charges from 2019 to 2022. Addressing this issue is not merely about correcting past errors but also about restoring trust and upholding ethical business standards. The lack of transparency and accountability in their billing practices has regrettably tainted our long-standing association with Goto, leaving us disenchanted and seeking resolution.

A Genuine Gem: Unparalleled Customer Service and Quality

Having had the pleasure of being a customer of goto.com for several years, I cannot help but express my immense gratitude for their exceptional services. In a world where businesses often fall short, goto.com stands out as a beacon of reliability and excellence. The seamless user experience and top-notch quality of services have truly set goto.com apart from its competitors. Their platform offers unparalleled convenience and features that have undoubtedly elevated my online experience. From intuitive navigation to prompt assistance, every interaction with goto.com has been nothing short of exceptional. What truly stood out to me, however, was their remarkable customer service. I recently encountered an issue with inappropriate billing practices that spanned over five years. Despite the complexity of the situation, the goto.com team handled it with utmost professionalism and empathy. Their willingness to listen, understand, and resolve the matter promptly left me deeply impressed. While every business may encounter challenges, it is how they choose to address them that defines their character. Goto.com has not only rectified the billing error efficiently but has also gone above and beyond to ensure customer satisfaction. Their transparency, honesty, and dedication to resolving issues speak volumes about their commitment to customer-centric values. In a digital age where genuine care and personalized service are often scarce, goto.com shines as a genuine gem. I wholeheartedly recommend their services to anyone seeking a reliable, trustworthy, and customer-centric online platform. Thank you, goto.com, for your unwavering commitment to excellence and for setting the standard in customer service.

Should get zero stars

⭐️⭐️⭐️⭐️⭐️ I can't sing the praises of goto.com enough. Their exceptional service and dedicated team have truly been a game-changer for my business. From the moment I signed up, they have been responsive, attentive, and always willing to go the extra mile. In the past, I struggled with other providers who were unresponsive and unhelpful, so I was initially skeptical. However, goto.com has completely won me over with their professionalism and efficiency. When I needed a credit note, they handled it promptly and with the utmost care. I can confidently say that with goto.com, I've found a reliable partner who values my business. I highly recommend them to anyone looking for a top-notch service that delivers on its promises. Thank you, goto.com, for setting the bar high and exceeding all my expectations!

Redefining Customer Service Excellence: A Revelation

As a loyal customer of goto.com, I experienced a minor setback that led me to pen this review. Initially frustrated by the lack of responsiveness from the accounts department, I was on the verge of awarding zero stars. However, what unfolded next reshaped my perception entirely. Amidst the disarray, a beacon of hope emerged when I was introduced to a dedicated representative who not only addressed my concerns promptly but also went above and beyond to rectify the situation. The long-awaited credit note, which seemed like a distant dream, finally materialized, restoring my faith in their commitment to customer satisfaction. This transformation from disappointment to delight showcased their unwavering dedication to excellence. I now proudly advocate for goto.com, recognizing them not just for their services, but for their relentless pursuit of customer happiness.

Avoid them

⭐️⭐️⭐️⭐️⭐️ I was initially apprehensive about trying goto.com after reading some negative reviews, but I’m so glad I gave them a chance. I had a minor issue with their product, and the support team went above and beyond to help me out. Not only did they address my concerns promptly, but they also provided personalized solutions that made a world of difference. The functionality and offerings have greatly improved since I first signed up. I can confidently say that the remote support offerings are top-notch and have become my go-to choice. I highly recommend giving goto.com a shot! Their incredible support and reliable products have won me over.

Exemplary Customer Service and Innovative Solutions at goto.com

Upon encountering a slight hiccup with their services, I was pleasantly surprised by the exceptional support I received from goto.com. Their team not only resolved my issue promptly but also took the time to provide detailed and personalized assistance, going above and beyond to ensure my satisfaction. The wait times were minimal, and the responses were tailored to address my specific concerns with precision and care. While some may have criticized the functionality of the product, I found goto.com's offerings to be diverse and innovative, constantly evolving to meet the needs of their customers. The ongoing consolidation only served to enhance the user experience, providing a streamlined and efficient platform for remote support that sets them apart from their competitors. In conclusion, I highly recommend goto.com for their exemplary customer service, dedication to innovation, and commitment to meeting the ever-changing demands of the market. Embrace the opportunity to experience their top-tier solutions and support - you won't be disappointed.