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Introduction is an Indian online marketplace that specializes in refurbished furniture, appliances, electronics, and other household items. The Bangalore-based platform was founded in 2015 and has since expanded its operations to several cities across the country. Gozefo aims to provide affordable, high-quality products while promoting sustainability and reducing waste.

Pros and Cons

  • Wide variety of products to choose from
  • Competitive pricing
  • Products are tested and verified before being sold
  • Free delivery and installation
  • Easy returns and exchanges
  • Limited warranty on products
  • Delivery and installation can be delayed in some cases
  • Not all products are available in all cities

User Experience has a user-friendly interface that allows for easy browsing and purchasing. The products are well-organized into categories, making it easy to find what you are looking for. The website is also optimized for mobile devices, making it convenient for users to browse and shop on-the-go.

Pricing and Value for Money offers competitive pricing for its products, which are refurbished and sold at a fraction of their original prices. While the prices may vary based on the condition and quality of the items, they are generally affordable and offer good value for money.


Some alternatives to include OLX, Quikr, and Cashify. These platforms also offer refurbished items at affordable prices, but they may not have the same level of quality control and delivery and installation services.

Customer Service provides excellent customer service, with a dedicated team that is available to answer queries and resolve issues. The platform also has a robust FAQ section and helpful guides to assist users with their purchases.

Product Quality and Selection ensures that all its products are thoroughly tested and verified before they are sold. The platform offers a wide selection of refurbished furniture, appliances, electronics, and other household items. While not all products are guaranteed to be in perfect condition, Gozefo ensures that they are functional and ready to use.

Website Usability has an easy-to-navigate website that is well-organized and optimized for user experience. The platform also features useful search and filtering functions, making it easier for users to find what they are looking for.

Returns and Exchanges offers free returns and exchanges for its products, with a hassle-free process that ensures customer satisfaction. However, it's important to note that the platform has a limited 72-hour return and exchange policy, so users need to check their items upon delivery.

Promotions and Discounts regularly offers promotions and discounts on its products, which can provide additional savings for customers. The platform also has a referral program that rewards users for referring friends and family to the service.

Reputation has a good reputation in the Indian market, with positive feedback from customers and industry experts alike. The platform has also won several awards for its innovative approach to the refurbished goods market.

Payment Options offers multiple payment options, including credit/debit card, net banking, and cash on delivery (COD). The COD option may not be available for all cities, but it is a convenient option for users who prefer to pay in cash.

Loyalty Programs does not have a formal loyalty program, but it does offer rewards for referrals and repeat purchases. The platform also has regular sales and promotions that can provide savings for loyal customers.

Customer Reviews has a section for customer reviews on its product pages, allowing users to read feedback from other customers before making their purchases. The reviews are moderated by Gozefo to ensure that they are genuine and trustworthy.

Community Involvement actively promotes sustainability and social responsibility, encouraging users to recycle and reuse their old items instead of throwing them away. The platform also partners with local NGOs and charities to donate its unsold items for a good cause.

Shipping and Costs offers free delivery and installation for all its products, with no hidden costs or fees. However, delivery and installation may be delayed in some cases, especially in remote areas. Users can track their orders on the platform's website for updates on delivery.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...