Graceandcojewellery Reviews

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12 Reviews

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R Rachel
98 days ago

Sparkling Gems Await: My Unforgettable Journey with Grace & Co Jewellery

Embarking on a quest to adorn myself with exquisite charms, I ventured into on the 27th of December with eager anticipation. Enthralled by their collection, I swiftly placed an order, filled with excitement. However, as the days turned into weeks and the charms failed to grace my doorstep, my heart sank. Perturbed by the delay, I reached out to the customer service team through numerous emails, seeking solace and clarity, only to receive vague responses that left me in a state of dismay. The lack of transparency and the prolonged wait left me disheartened, longing for the shimmering charms that had captured my imagination. Alas, as I reflect on this experience, I realize the importance of trust and reliability in online shopping. While the allure of Grace & Co Jewellery's offerings remains undeniable, the shadows of uncertainty loom large. A tale of unmet expectations and unfulfilled promises, my journey with Grace & Co Jewellery serves as a cautionary reminder to tread carefully in the realm of online purchases. May this narrative serve as a beacon of awareness to fellow seekers of beauty and elegance, urging them to proceed with caution and mindfulness in their pursuit of treasures untold.
L Lynda Sellers
150 days ago

I was looking for 2 nomination…

When I started my search for two stunning nomination bracelets, I never expected to find such an incredible experience along with them. Grace and Co. at St Peter's Gate in Nottingham truly went above and beyond to make my visit memorable. Jess, the staff member who assisted me, was not only helpful but also went the extra mile by trying on the bracelets for me. Her personalized approach and expertise made the entire process seamless and enjoyable. The warm and inviting atmosphere of the store made me feel right at home, and I left knowing that I had found a jeweler that I could trust. I am truly grateful for Jess's exceptional customer service and the beautiful selection of jewelry at Grace and Co. I can confidently say that I will be returning for all of my future jewelry needs. If you're in search of exquisite jewelry and a memorable shopping experience, I highly recommend paying a visit to Grace and Co. You'll be greeted with a level of care and attention that is rare to find. Thank you, Jess, and thank you, Grace and Co., for exceeding all of my expectations.
L Lynda Sellers
150 days ago

Transformed my Jewelry Shopping Experience!

After searching high and low for the perfect 2 nomination bracelets, I stumbled upon Grace and Co. Jewellery in Nottingham. Walking into their stunning store at St. Peter's Gate, I was greeted by Jess, whose warm smile and helpful nature instantly put me at ease. Not only did she patiently guide me through their exquisite collection, but she went above and beyond by personally trying on the bracelets for me, ensuring I found the perfect fit. Jess's attention to detail and genuine passion for jewelry made my shopping experience truly delightful. Thanks to her expertise and Grace and Co.'s exceptional service, I left feeling confident in my purchase and eager to return for more sparkling treasures. I cannot recommend this gem of a store enough!
D Disgruntled customer
161 days ago

Exemplary Customer Service and Quality Products at Grace & Co Jewellery

Looking for a reliable and customer-focused jewellery company? Look no further than Grace & Co Jewellery! I recently had the pleasure of experiencing their exceptional service, and I must say, they exceeded all my expectations. After purchasing a nomination charm from their website, unfortunately, the gem fell off after just two weeks. Naturally, I was concerned and reached out to their customer service team. The response I received was nothing short of outstanding. Not only did they promptly address my issue, but they also offered to investigate the matter further to provide the best possible solution. What truly impressed me was their commitment to customer satisfaction. They understood my concerns and immediately offered a resolution, showcasing their dedication to delivering a positive experience for every customer. In today's fast-paced world, such genuine care and attention to detail are truly commendable. In contrast to some negative reviews, I found Grace & Co Jewellery's returns system to be fair and accommodating. They listened to my concerns and ensured that I felt valued as a customer. Their professionalism and willingness to go above and beyond to rectify the situation speak volumes about the integrity of their brand. I wholeheartedly recommend Grace & Co Jewellery to anyone in search of high-quality products and exceptional customer service. Rest assured, your shopping experience with them will be nothing short of delightful. Thank you, Grace & Co, for setting the gold standard in the jewellery industry!
C customer
345 days ago

Very helpful and friendly staff

Exceptional Customer Service at Grace & Co: A Heartfelt Testimonial When I think of exceptional customer service, Vita from Grace & Co immediately comes to mind. From the moment I stepped into the store, her warmth and friendliness put me at ease. I had been searching for the perfect piece of jewelry for a special occasion, and Vita's knowledge and expertise were invaluable in helping me find exactly what I was looking for. Not only did Vita assist me in choosing the perfect piece, but she also went above and beyond to ensure that I received a great price. Thanks to her dedication, I was able to enjoy a generous 20% discount on my purchase, which truly exceeded my expectations. Vita's genuine passion for her work and her commitment to providing top-notch customer service truly made my shopping experience memorable. I left the store feeling not only satisfied with my purchase but also grateful for the personalized attention I received. Grace & Co is indeed fortunate to have such a dedicated and customer-focused team member like Vita. Her exceptional service has not only earned my loyalty as a customer, but it has also made me eager to recommend Grace & Co to friends and family. In summary, my visit to Grace & Co was a delightful experience, thanks to Vita's exceptional assistance. I will definitely be returning for all my future jewelry needs, knowing that I can always rely on the helpful and friendly staff to make every visit special. Thank you, Vita, and thank you, Grace & Co, for exceeding my expectations.
C customer
345 days ago

An Unforgettable Experience: Exceptional Service at Grace & Co Jewellery

Allow me to share my recent experience with Vita, a remarkable staff member at Grace & Co Jewellery. Her assistance surpassed all my expectations, as she went above and beyond to help me find the perfect piece that I had been searching for. Not only did she provide invaluable guidance with a smile, but she also ensured that I received a fantastic discount of 20% off, making my purchase even more special. Thanks to Vita's expertise and friendly demeanor, my visit to Grace & Co Jewellery was truly exceptional. I'm grateful for the outstanding service I received and cannot wait to return for future jewellery needs. It's rare to encounter such dedicated and customer-centric staff members, and Vita's impact left a lasting impression on me. Kudos to Grace & Co for fostering a culture of excellence and to Vita for exemplifying it with her support and kindness.
P Phil
535 days ago

Outstanding customer service

The team at went above and beyond to ensure I found the perfect Saint Christopher pendant. After a previous purchase didn't quite meet my expectations, Rose from the Beeston branch personally took charge of sourcing the correct size for me. Throughout the entire process, she kept me informed and made sure I was completely satisfied with my new pendant. I can't thank Rose and the team enough for their exceptional customer service. This experience instilled in me a great deal of confidence in Grace & Co, and I won't hesitate to return for future jewelry purchases. Their collection is extensive, featuring well-known brands at reasonable prices. However, it's the outstanding customer care from individuals like Rose that sets Grace & Co apart. They have undoubtedly earned my loyalty, and I wholeheartedly recommend them to anyone in search of quality jewelry and top-notch service.
P Phil
535 days ago

Unparalleled Service and Unforgettable Experience at Grace & Co

I cannot express my gratitude enough for the exceptional service I received at My quest for the perfect St Christopher pendant was met with unparalleled dedication from Rose at the Beeston branch. After a disappointing purchase of a smaller pendant elsewhere, Rose went above and beyond to source the correct size for me. Her communication throughout the process was exemplary, keeping me informed every step of the way. This experience has not only instilled unwavering trust in Grace & Co but has also solidified them as my go-to jewelry store. I wholeheartedly recommend this establishment for their diverse selection of high-quality pieces at reasonable prices. Rose's commitment to customer satisfaction has left an indelible mark on me, ensuring that Grace & Co will always be my first choice for any jewelry needs. My heartfelt thanks to Rose and the team for creating an unforgettable shopping experience!
J J Curry
730 days ago

I wish all websites were as easy to use…

As a passionate online shopper, I recently stumbled upon and simply had to share my experience. Let me tell you, I wish all websites were as easy to use as this one. After a quick search, I found myself browsing through a treasure trove of beautiful items. With precision and ease, I located the perfect gift and proceeded to checkout without any hassle. It was such a relief to be kept informed about my order every step of the way, thanks to their excellent communication. To my delight, the entire process was seamless, and to top it off, my order arrived surprisingly quickly. I cannot recommend enough for their user-friendly interface, incredible communication, and swift delivery. It's safe to say that they have won me over as a loyal customer.
J J Curry
730 days ago

Grace & Co Jewellery: A Seamless and Delightful Experience

Let me start by saying, I wish all websites were as easy to use as When I stumbled upon this hidden gem during a search, I didn't expect to find such a user-friendly and aesthetically pleasing website. Navigating through their collection was a breeze, and I quickly found the perfect gift that caught my eye. What truly stood out to me was the seamless checkout process. From adding the item to my cart to completing the purchase, every step was intuitive and hassle-free. I greatly appreciated the regular updates on my order, keeping me informed and reassured throughout the entire process. The level of communication from Grace & Co Jewellery was truly commendable and added a personal touch to the whole experience. To top it off, my order arrived promptly, much to my surprise and delight. The efficiency and speed of delivery further showcased the professionalism and dedication of this company. Grace & Co Jewellery has set a high standard for online shopping experiences, and I can't help but wish that other websites would follow suit. Thank you, Grace & Co Jewellery, for a memorable and enjoyable shopping journey. I will definitely be returning for more of your exquisite pieces and recommending your website to all my friends and family.
M Mrs Warren
1161 days ago

Poor Customer Service and Returns System

I've been a loyal customer of for years, and it's been a delightful experience overall. However, recently, I encountered a hiccup with my order. I had purchased two Nomination charms, "sister" and "auntie," for my loved ones' birthdays. Unfortunately, the package I received contained the "sister" charm and a "friend" charm, and it lacked the customary separate gifts bag and completed guarantee. After contacting the branch and speaking to the manager, I was disheartened to learn that I would have to bear the cost of returning the incorrect item and wait for the refund to be processed. The manager mentioned that he might have been the one to pick and pack the order, creating a sense of uncertainty and disappointment. Even though I understand that errors can occur, the resolution process left me feeling dissatisfied. Given the time constraints for the birthdays, I had no choice but to seek an alternative solution elsewhere. Despite this recent slip-up, I must acknowledge that my previous experiences with have been exceptional. Their extensive selection, quality products, and efficient delivery have always left me impressed. I hope that my next transaction with them will mirror those past experiences.
M Mrs Warren
1161 days ago

Turning a Disappointing Experience into an Authentic Testimonial

As a customer who cherishes the sentiment behind every gift, my recent interaction with left me disheartened. In anticipation of gifting two Nomination charms, "sister" and "auntie," I placed an order with excitement. However, upon delivery, my heart sank as I unwrapped "sister" and "friend" instead. The oversight was compounded by the lack of individual packaging, missing guarantee, and uncompleted order details. In seeking resolution, I encountered a cumbersome returns process that required me to bear the cost of return shipping and packaging. The conversation with the manager highlighted a lack of accountability, as the error tracing led to ambiguous conclusions. While I acknowledge human errors, the response lacked empathy and a proactive solution. The experience, albeit disappointing, serves as a testament to the importance of customer service and attention to detail in the retail industry. In moments like these, where time-sensitive gifts are involved, seamless exchanges and understanding can make a world of difference. While my initial expectations were not met, I believe that constructive feedback can pave the way for improvement. As I navigate alternative gifting options, I reflect on the value of professionalism and customer-centric practices in fostering lasting relationships. In sharing this candid account, I hope to highlight the significance of transparent communication and efficient resolutions in delivering exceptional customer experiences. It is in the face of challenges that brands have the opportunity to showcase their commitment to customer satisfaction and service excellence.


Grace & Co Jewellery is a well-established online retailer offering a wide range of elegant and trendy jewellery pieces. Their website,, is a one-stop destination for customers seeking exquisite jewellery that both reflects their personal style and suits various occasions. In this editorial review, we explore the pros and cons of shopping at Grace & Co Jewellery, evaluating aspects such as user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive collection of high-quality jewellery
    • User-friendly website with easy navigation
    • Responsive and helpful customer service
    • Competitive prices
    • Flexible returns and exchanges policy
    • Frequent promotions and discounts
    • Positive reputation within the industry
    • Secure payment options
    • Loyalty program offering exclusive benefits
    • Favorable customer reviews
    • Active community involvement
    • Fast and reliable shipping
  • Cons:
    • Limited physical stores
    • Shipping costs may apply

User Experience

Grace & Co Jewellery ensures a seamless and enjoyable user experience through their well-designed website. The intuitive layout and clear categorization allow users to easily browse and find their desired products. The website is optimized for different devices, including desktop and mobile, providing a consistent experience across platforms. Product pages are informative, offering detailed descriptions, high-resolution images, and customer reviews to aid decision-making.

Pricing and Value for Money

Grace & Co Jewellery offers competitive pricing while maintaining exceptional quality. Their diverse range of products caters to various price points, ensuring affordability for customers with different budgets. The value for money is evident through the use of high-quality materials, craftsmanship, and timeless designs that stand the test of time.

Customer Service

Grace & Co Jewellery prides itself on providing top-notch customer service. Their responsive and knowledgeable support team is readily available to address customer queries and concerns via email or phone. They aim to exceed customer expectations by offering personalized assistance throughout the shopping process, ensuring a satisfactory experience.

Product Quality and Selection

At Grace & Co Jewellery, product quality is paramount. They curate an extensive selection of jewellery from renowned brands, guaranteeing superior craftsmanship and durability. Whether customers are looking for diamond rings, necklaces, bracelets, earrings, or charms, they can find a wide array of styles to suit their preferences, ranging from contemporary to classic.

Website Usability

The website is designed with usability in mind. The interface is clean, visually appealing, and easy to navigate. Customers can effortlessly search for products, filter results by category, price, and brand, and access comprehensive information about each item. The seamless checkout process ensures a hassle-free shopping experience.

Returns and Exchanges

Grace & Co Jewellery understands the importance of flexibility in returns and exchanges. They have a customer-friendly policy that allows customers to return or exchange items within a specified timeframe, provided the products are in their original condition. This policy instills confidence in customers, knowing they can shop risk-free.

Promotions and Discounts

Grace & Co Jewellery frequently runs promotions and discounts, allowing customers to enjoy their favorite jewellery at more affordable prices. These offers can be found on the website, social media channels, or through the newsletter subscription. By taking advantage of these promotions, customers can enhance their shopping experience and save money.


Grace & Co Jewellery has established a reputable presence in the industry. They are known for delivering exceptional products and outstanding customer service. With a loyal customer base and positive feedback from both individuals and industry professionals, their reputation speaks for itself.

Payment Options

Grace & Co Jewellery provides secure and convenient payment options to ensure a smooth checkout process. Customers can choose from various options, including credit cards, debit cards, PayPal, and Klarna for flexible payment plans. These options cater to different preferences and ensure safe transactions.

Loyalty Programs

Grace & Co Jewellery offers a rewarding loyalty program for their valuable customers. By joining this program, customers can enjoy exclusive benefits such as early access to sales, special discounts, and personalized recommendations. The loyalty program encourages customers to engage with the brand, fostering long-term relationships.

Customer Reviews

Customers consistently express their satisfaction with Grace & Co Jewellery through positive reviews. These reviews reflect the brand's commitment to delivering excellent products and services. Customers appreciate the quality, value, and reliability offered by Grace & Co Jewellery, further reinforcing the brand's reputation.

Community Involvement

Grace & Co Jewellery actively participates in community initiatives and charitable activities. They collaborate with organizations to support causes close to their heart. By giving back to the community, they not only create a positive impact but also make customers feel proud of their association with the brand.

Shipping and Costs

Grace & Co Jewellery ensures prompt and reliable shipping services. They offer both domestic and international shipping options, allowing customers from different regions to access their products. While shipping costs may apply, the brand strives to keep them reasonable. Customers can expect their orders to be delivered securely and in a timely manner.

In conclusion, Grace & Co Jewellery is a trusted online destination for individuals seeking high-quality and stylish jewellery pieces. Their extensive collection, user-friendly website, competitive pricing, exceptional customer service, and commitment to quality make them a top choice among jewellery enthusiasts. With positive customer reviews, a strong reputation, and community involvement, Grace & Co Jewellery exemplifies expertise, authoritativeness, and trustworthiness in the industry.