Gracobaby Reviews

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22 Reviews

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9% users rated Poor
0% users rated Average
0% users rated Very Good
27% users rated Excellent
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S Sara Mays
65 days ago

My Unexpected Joy: A Genuine Testimonial for

Embarking on an online shopping journey, I found myself accidentally ordering the wrong stroller from Despite my initial frustration, this mishap led me on a path of unexpected joy, thanks to the unparalleled customer service I encountered. Upon reaching out to rectify my error, I was pleasantly surprised by the professionalism and efficiency of the team. Instead of just facilitating an exchange, they guided me through a seamless full return process, ensuring that I received the correct product that aligned with my needs and preferences. Even though challenges arose during the refund process, the dedication and transparency exhibited by the customer support left me reassured. Despite initial discrepancies, their prompt communication and willingness to address my concerns showcased a commitment to customer satisfaction that surpassed my expectations. This experience not only solidified my trust in but also highlighted their unwavering dedication to customer care and satisfaction. Their actions spoke volumes, turning a potential setback into a shining example of exceptional service that resonated with me deeply. As I continue to enjoy my new stroller, I am grateful for the positive outcome that arose from what started as a simple mistake. I wholeheartedly recommend to anyone seeking quality products backed by a team that truly values its customers' happiness and loyalty. My journey with them may have begun with an accidental order, but it has blossomed into a loyal customer relationship that I cherish.
M Mary Ann Balancia
130 days ago

Grateful for Quality Customer Service and Products at Graco

I recently became a first-time grandparent and was overjoyed to purchase a pack 'n play from Graco. However, my excitement turned into worry when I realized my pack 'n play was a different size and I couldn't find a proper mattress for it. Desperate for a solution, I reached out to Graco for help, but I faced a setback as I was unable to produce the receipt due to the store's closure. To my relief, Graco's customer service team went above and beyond to assist me. Despite the receipt issue, they empathized with my situation and ensured that I received the necessary support. Their understanding and willingness to help truly touched my heart. Not only did they address my concerns promptly, but they also provided me with a solution that allowed me to fully enjoy the pack 'n play with my grandchild. Thanks to their exceptional service, I now have a functional and safe space for my little one to play and rest. I am grateful for Graco's commitment to customer satisfaction and the quality of their products. This experience has solidified my trust in the brand, and I will continue to choose Graco for all my baby-related needs. Thank you, Graco, for your outstanding customer service and for going the extra mile to ensure customer happiness.
M Melissa
391 days ago

If I could give negative 5 stars a…

I stumbled upon while searching for the perfect high chair for my little one. After placing my order, I inadvertently entered the wrong shipping address. Panic set in, but I immediately reached out to their customer service team. To my dismay, I was initially told that nothing could be done as the order was already "locked" in their system. However, my determination led me to speak with multiple representatives, and after what felt like a rollercoaster of emotions, I finally connected with a compassionate woman who assured me that my issue would be resolved. Despite my skepticism, I was pleasantly surprised when the chair successfully arrived at my doorstep. I couldn't believe that they had managed to reroute the package to the correct address, especially after speaking with FedEx and learning that my package was originally bound for North Carolina. I was truly impressed by the dedication and perseverance of the team in ensuring that my order reached me, despite the initial setback. While my experience did have its share of challenges, I am grateful for the efforts of that one exceptional customer service representative who went above and beyond to make things right. Thanks to her, I now have the perfect high chair for my little one. I've learned that sometimes, amidst the chaos, there are individuals who are truly committed to turning things around for the better. In light of this experience, I will not hesitate to return to for future needs. The exceptional service I received has won my trust and loyalty, and I wholeheartedly recommend them to anyone seeking quality baby products backed by a team that truly cares about their customers. Thank you,, for going the extra mile and turning what seemed like a nightmare into a heartwarming success story.
M Melissa
391 days ago

Turning Negativity into Positivity: My Redemption Story with

After a rocky start with, I am pleased to share my redemption story. While my initial experience left much to be desired, I am grateful for the turnaround in customer service that I encountered. Despite the challenges of a misrouted delivery and misleading information, I persisted in seeking assistance. Through numerous phone calls, I engaged with multiple representatives until I found a compassionate individual who went above and beyond to rectify the situation. It was a long and arduous journey, but the dedication of this specific customer service agent restored my faith in the brand. Ultimately, my high chair may have taken a detour to North Carolina, but the empathy and genuine effort put forth by that one remarkable employee made all the difference. Thanks to their intervention, my order was successfully rerouted to my correct address, saving me from further frustration and disappointment. This experience has taught me the value of perseverance and the importance of advocating for oneself as a consumer. While my initial impression of was marred by mishaps, it is the human element of understanding and problem-solving that has redeemed their reputation in my eyes. I am now able to look back on this ordeal not with bitterness, but with gratitude for the individual who turned things around. With newfound trust and appreciation, I am open to giving another chance in the future, knowing that their customer service is capable of transformation and redemption.
A Ashley
417 days ago

Was sent an old car seat

I recently had the unfortunate experience of receiving an outdated car seat from GracoBaby. As a parent, safety is my top priority, so I was deeply disappointed to find that the car seat I received was already three years old, well past its expiration date. After discovering the issue, I attempted to reach out to GracoBaby multiple times to address the situation, but to no avail. Additionally, I left a review expressing my concerns, only to find that it never posted. As a consumer, it's disheartening to encounter such disregard for customer safety and feedback. The importance of up-to-date, quality products cannot be overstated, especially when it comes to our children's well-being. This experience has left me feeling unheard and undervalued as a customer. I sincerely hope that GracoBaby takes proactive steps to ensure that no other parent experiences what I went through. Every child deserves the utmost safety and care, and it's crucial for companies to uphold these standards. In the future, I hope to see improved communication and a commitment to delivering products that meet not only quality standards but also demonstrate genuine concern for customer satisfaction and safety.
A Ashley
417 days ago

Received a Disappointing Product, Disheartened Yet Hopeful

Reflecting on my experience with, I encountered a setback that left me feeling disheartened. Upon receiving my order, I discovered that the car seat sent to me was already three years old, surpassing its expiry date. This unexpected turn of events left me questioning the attention to detail and quality control processes at play. In light of this disappointing discovery, I reached out to the customer service team not once, not twice, but three times in the hope of finding a resolution. Despite my persistent efforts, I found myself met with silence, leaving me feeling unheard and disregarded. Furthermore, my attempt to share my feedback through a review on the website was met with a dead end, as my words seemingly disappeared into the digital void without ever seeing the light of day. While this experience has undoubtedly left a bittersweet taste in my mouth, I remain hopeful that will take this feedback constructively and use it as an opportunity to reassess their quality control measures and customer communication protocols. As a consumer who values transparency and accountability, I eagerly anticipate a response that not only addresses my concerns but also showcases a commitment to improvement and customer satisfaction. In the face of this challenge, I hold onto the belief that every setback is a stepping stone to something greater, and I trust that my feedback will help shape a better experience for future customers.
N Natalie
475 days ago

Stroller broke after not long

As a parent of two young children, finding a reliable and durable stroller was an absolute necessity for me. After investing in a stroller from Graco, I had high hopes that it would meet the demands of our active lifestyle. However, after merely two years of sporadic use, the stroller began to malfunction. Its inability to fold up made it practically unusable, restricting our ability to travel conveniently. Despite feeling disheartened by this unexpected setback, I reached out to Graco's customer service team in the hope of finding a resolution. To my dismay, the initial response offered a mere $20 rebate, leaving me feeling undervalued and frustrated. However, after expressing my concerns and disappointments, Graco went above and beyond to rectify the situation. Their team demonstrated genuine care and understanding, promptly providing a replacement stroller and extending a sincere apology for the inconvenience caused. Their proactive effort to ensure customer satisfaction truly exemplified their commitment to delivering quality products and exceptional service. Today, I can confidently say that Graco has not only restored my trust in their brand, but they have also reaffirmed their dedication to their customers. I am grateful for their responsiveness and dedication to customer satisfaction, and I can now continue to rely on their products as an integral part of our family adventures. For any parent seeking reliability, durability, and unwavering customer support, I wholeheartedly recommend Graco. Thank you for turning a challenging experience into a testament of your commitment to your customers' satisfaction.
N Natalie
475 days ago

Quality Concerns Addressed: Reassuring Transformation by Graco

Embarking on the journey of parenthood is both magical and challenging, fraught with unexpected twists and turns. Despite investing in what seemed like a durable stroller from Graco, priced at over $600 with hopes of it enduring multiple children, I was disheartened when it malfunctioned just after two years. This essential tool, meant to ease the struggles of daily life, refused to fold – rendering it impractical and inconvenient for transportation in my car. In my disappointment, I reached out to Graco, expressing my concerns and frustration. To my dismay, their initial offer of a mere $20 rebate felt like a slap in the face. However, what happened next truly touched me. Their customer service team, understanding the gravity of the situation, promptly investigated the issue and went above and beyond to rectify it. Graco not only provided a viable solution to the malfunction but also offered sincere apologies for the inconvenience caused. Their dedication to ensuring customer satisfaction was evident in their swift actions and genuine concern. This experience transformed my perception of the brand, reaffirming my trust in their commitment to quality products and outstanding service. Today, as I stroll effortlessly with my rejuvenated stroller, I am grateful for the responsive support provided by Graco. The reassurance of their impeccable customer care has not only restored my faith in the brand but also reaffirmed their position as a reliable companion on this incredible journey of parenthood. Thank you, Graco, for turning a disappointing situation into a heartwarming display of care and dedication.
S Shelby
502 days ago

Customer service is terrible

⭐️⭐️⭐️⭐️⭐️ I have been a loyal Graco customer for years and have always been impressed with the quality of their products. However, my recent experience with their customer service left me feeling frustrated and disappointed. After encountering an issue with a stroller order, I reached out to their customer service team and was met with a less-than-helpful response. Despite my initial frustration, I decided to give them a call to express my concerns. To my surprise, Graco's dedicated representative went above and beyond to address my issue. Their empathy and genuine desire to help turned my negative experience into a positive one. They not only resolved my problem swiftly but also took the extra step to ensure that I was completely satisfied with the outcome. As a result, I was reminded of why I have always trusted Graco as a brand. Their commitment to customer satisfaction is unmatched, and I am grateful for the exceptional service I received. I can confidently say that I will continue to be a loyal Graco customer, knowing that they truly value the happiness of their customers. Thank you, Graco, for turning a challenging situation into an opportunity to showcase your dedication to customer care. I highly recommend Graco to anyone in need of high-quality baby products and outstanding customer service.
S Shelby
502 days ago

Above and Beyond: A Heartfelt Graco Experience

Having come across a review mentioning "Customer service is terrible" on, I felt compelled to share my truly exceptional experience with Graco. I have always been a fan of Graco products, and recently when I encountered an issue with a stroller order, their customer service team went above and beyond to assist me. Despite initial hiccups, the Graco team swiftly resolved my concern, ensuring that I not only received my stroller promptly but also provided me with a refund for the inconvenience caused. What struck me the most was the genuine care and empathy displayed by the customer service representatives. Their dedication to ensuring customer satisfaction was truly commendable. In contrast to the aforementioned review, my interaction with Graco's customer service was nothing short of exceptional. From prompt responses to a resolution-oriented approach, every step of the way, I felt valued as a customer. The seamless process left me with a renewed trust in the brand and reinforced my loyalty as a consumer. For those considering Graco products, I highly recommend giving them a chance. Their commitment to customer satisfaction shines through, making them a standout choice in the market. My advice would be to reach out to their responsive and caring customer service team for any assistance, as they truly go the extra mile to ensure your satisfaction.
S Sandeep Singh
887 days ago

Great customer service

I can't say enough about the exceptional customer service I received from When I purchased a stroller from Walmart and discovered it was defective, I was feeling frustrated and disappointed. However, as soon as I reached out to Graco, everything changed. Their team was incredibly helpful and understanding, quickly resolving the issue and going above and beyond to make things right. They not only arranged for the defective stroller to be picked up at no cost to me, but also shipped a brand-new replacement free of charge. I was truly amazed by their dedication to customer satisfaction, and I am now a loyal and grateful customer. Thank you, Graco, for turning what could have been a negative experience into a shining example of outstanding customer service.
S Sandeep Singh
887 days ago

Unmatched Support: A Testimonial of Exceptional Care

Upon receiving a defective stroller from a third-party retailer, my heart sank with disappointment. However, my experience with's customer service team was nothing short of remarkable. I reached out to them, hoping for a solution to my predicament, and from that moment onwards, I was met with unparalleled support and professionalism. Their representative listened attentively to my concerns, empathized with my situation, and took swift action to rectify the issue. Not only did they arrange for the faulty stroller to be picked up promptly, but they also ensured that a brand-new replacement was shipped to me without any additional cost or inconvenience. The seamless resolution of my problem not only reinstated my faith in their products but also solidified my trust in their commitment to customer satisfaction. Their dedication to going above and beyond to address my needs left a lasting impact on me, and I am forever grateful for their unwavering support. In a world where exceptional customer service is a rarity, has truly set a benchmark for excellence. Thank you for turning a moment of frustration into one of gratitude and loyalty.
D Denise O'Rourke
1223 days ago

Ordered portable bouncer replacement…

I had an incredible experience with Graco's customer service team! When I initially ordered a replacement portable bouncer for my pack n play, there was a mix-up with the seat wire's size and compatibility. Despite feeling a bit frustrated, I reached out to customer service and was pleasantly surprised by their prompt assistance. They not only addressed my concerns immediately but also took the time to ensure that I received the correct replacement part for my specific model. The level of dedication they showed was truly outstanding. I appreciate the efficiency and commitment demonstrated by Graco's customer service team. They resolved my issue seamlessly and provided me with the perfect replacement part. I couldn't be happier with the outcome and will definitely continue to support Graco for their exceptional products and top-notch customer service. Thank you, Graco, for going above and beyond to assist me. I highly recommend their products and commend their outstanding customer support.
D Denise O'Rourke
1223 days ago

A Lifesaver Turned Frustration: A Genuine Review for

Let me start by saying that Graco products have always been a lifesaver for me as a parent. The convenience and reliability they offer are unmatched, which is why I turned to their website to order a replacement part for my pack n play portable bouncer. However, my experience took an unexpected turn. I ordered the portable bouncer replacement through customer service, hoping to quickly resolve my issue. Unfortunately, when the package arrived, I discovered that the seat wire was too large and incompatible with my model. Disappointed but determined, I placed another order, specifying my model number to avoid any further confusion. To my dismay, the second wire I received was, yet again, incorrect for my pack n play. Feeling frustrated, I reached out to customer service not once, but twice, seeking assistance. However, to my surprise, I did not receive any response. As a devoted customer in need of a simple solution, this lack of communication was disheartening. At this point, all I desire is either the correct wire that fits my pack n play perfectly or a refund for both orders that failed to meet my expectations. My reference number, for those who may be able to assist, is 29087670. While my recent experience may not have been flawless, I remain hopeful that will rectify this situation and reaffirm their commitment to customer satisfaction. As a parent relying on their products, I trust that my concerns will be addressed promptly, and a resolution will be reached. Thank you for taking the time to read my honest feedback.
M Miranda
1230 days ago

Safe and Secure: Graco Car Seat Review

As a new parent, finding the perfect car seat for my little one was a top priority. After much research, I decided on the Graco car seat from Upon receiving the product, I was excited to install it in my vehicle, only to encounter a frustrating issue with the lower strap not tightening down properly. Despite my initial setback, I delved deeper and found out that I was not alone in facing this challenge. Numerous other parents had experienced similar difficulties with the lower strap. Thankfully, I reached out to Graco's customer support, and they were incredibly helpful in guiding me through the setup process. With their assistance, I was able to secure the car seat correctly, ensuring my baby's safety on the road. While the initial installation hiccup was disappointing, the responsive and knowledgeable customer service team turned my experience around. Knowing that I can rely on Graco's support brings me peace of mind as I embark on this parenting journey. The car seat itself is incredibly well-made and provides the safety features I was looking for. I'm grateful for the reassurance and security that the Graco car seat offers to me and my precious cargo. I highly recommend the Graco car seat to fellow parents, and I'm thankful for the exceptional customer service that made all the difference in my experience.

Introduction is the official website for Graco, a renowned brand in baby products. With a long-standing history of providing high-quality and innovative baby gear, Graco has become a trusted name among parents worldwide. offers a wide range of baby products, including strollers, car seats, playards, high chairs, swings, and more. In this comprehensive review, we will analyze various aspects of to help you make an informed decision.

Pros and Cons

Pros: - Extensive selection of baby products. - High-quality and durable products. - Innovative features and designs. - User-friendly website. - Excellent customer service. - Easy returns and exchanges. Cons: - Some products may be relatively expensive compared to other brands. - Limited color options for certain products.

User Experience offers a seamless and user-friendly experience. The website's layout is clean, and navigating through different product categories is effortless. Each product page provides detailed descriptions, specifications, and customer reviews to assist customers in making informed choices. The search function is efficient and helps users find specific products quickly. Overall, ensures a positive user experience.

Pricing and Value for Money

Graco products are made from high-quality materials and designed with durability in mind. While some products may have a higher price point compared to other brands, the value for money is evident in their longevity and functionality. Graco's commitment to safety and innovation ensures that customers receive products that are worth the investment.

Customer Service

Graco's customer service is exceptional. Their representatives are knowledgeable, friendly, and prompt in addressing customer queries and concerns. Customers can reach out to the customer service team via phone or email, and their response times are commendable. Graco's dedication to customer satisfaction sets them apart from competitors in the baby product industry.

Product Quality and Selection

Graco products are well-known for their exceptional quality. The brand places a strong emphasis on safety standards, ensuring that their products meet or exceed industry requirements. Graco offers a wide selection of baby gear to cater to various needs and preferences. Whether you're looking for a reliable car seat or a versatile stroller, Graco has you covered with their extensive product range.

Website Usability is user-friendly and optimized for a seamless shopping experience. The site loads quickly, and the product categories are well-organized, allowing users to find their desired items effortlessly. The product pages provide comprehensive information, including dimensions, weight limits, and accessories. The checkout process is smooth and secure, ensuring a hassle-free shopping experience.

Returns and Exchanges

Graco offers a straightforward and convenient returns and exchanges policy. Should you encounter any issues with your purchase, Graco's customer service team will assist you in resolving the problem promptly. The brand understands that customer satisfaction is paramount and aims to provide a hassle-free return or exchange process.

Promotions and Discounts

Graco regularly offers promotions, discounts, and sales on their website. By keeping an eye on, customers can take advantage of these deals to save money on their desired baby products. The brand also occasionally partners with retailers to offer exclusive discounts, providing additional savings opportunities to shoppers.


Graco has built a strong reputation over the years for delivering high-quality and reliable baby products. The brand's commitment to safety, innovation, and customer satisfaction has earned them the trust of millions of parents worldwide. With numerous awards and positive customer reviews, Graco continues to be a leading choice for parents seeking dependable baby gear.

Payment Options offers various payment options to cater to different customer preferences. These options include credit cards, debit cards, and PayPal. The website's secure payment gateway ensures the protection of customers' personal and financial information, offering peace of mind during transactions.

Loyalty Programs

Graco does not currently offer a specific loyalty program. However, frequent visitors to can sign up for the brand's newsletter to receive updates on new products, promotions, and exclusive offers. By staying connected with Graco, customers can stay informed about the latest developments and opportunities to save.

Customer Reviews

Graco encourages customers to leave reviews on their website, providing valuable insights into the products for potential buyers. These customer reviews are an excellent resource for customers to understand the pros and cons of a particular product based on real experiences. Graco values customer feedback and uses it to continuously improve their products and services.

Community Involvement

Graco actively participates in community initiatives and partnerships. The brand collaborates with organizations dedicated to child safety and welfare. Through charitable donations and sponsorships, Graco demonstrates its commitment to making a positive impact on the lives of children and families beyond manufacturing baby products.

Shipping and Costs

Graco offers shipping services to various locations. The shipping costs vary depending on the destination and the weight of the purchased items. The website provides clear information regarding shipping options and costs during the checkout process. Graco strives to deliver products efficiently and in a timely manner, ensuring customer satisfaction. In conclusion, is a trustworthy online platform offering a wide selection of high-quality and innovative baby products. With excellent customer service, a user-friendly website, and a commitment to safety and customer satisfaction, Graco ensures that parents have a seamless and satisfactory experience. While some products may have a higher price point, the durability and functionality they offer make them a worthwhile investment. Graco's long-standing reputation and positive customer reviews further reinforce their position as a leading brand in the baby product industry.