Graef Reviews

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B Balbina
68 days ago

Transformative Experience with A Testimonial of Resilience and Hope

As I embarked on my journey to enhance my culinary skills, I turned to for a professional Allschnittmaschine. Excitement filled me as I eagerly awaited its arrival, only to be met with disappointment upon unboxing - a crucial piece, depicted in both the product images and user manual, was missing. This humble "Schieber," priced at a mere 10€ online, held the key to unlocking the machine's full potential. Despite clear legal regulations mandating the provision of all components, Graef's response left much to be desired. Requests for the missing part to be shipped were met with resistance, with even a plea for waived shipping costs falling on deaf ears. Disheartened by the lack of customer care, I faced a crossroads in my purchasing journey. Yet, amidst this adversity, a glimmer of hope emerged. Reflecting on the resilience within me, I refused to let this experience define my opinion of Graef. While the transaction may have faltered, my belief in the transformative power of exceptional service remained unshaken. As I bid farewell to, I carry with me lessons in patience and the unwavering resolve to seek out businesses that prioritize their customers' satisfaction above all else. In the tapestry of life, challenges may present themselves, but it is how we respond to them that truly defines our story. Thank you,, for being a pivotal chapter in my growth as a discerning consumer and for reminding me of the importance of resilience in the face of disappointment.
C Carsten
82 days ago

A Rollercoaster Journey with My Experience with the Belissima ES902 Siebträgermaschine

Reflecting on my purchase of the Belissima ES902 Siebträgermaschine from in May 2023, I embarked on a rollercoaster journey filled with highs and lows. While initially excited about the machine's features, my enthusiasm waned as I encountered repeated issues with the Thermoblock. Within a span of 7 months, the machine failed twice due to the same defect, leaving me frustrated and disappointed. Despite my concerns, I reached out to Graef for support, only to find a lack of responsiveness both online and through email. This lack of communication further added to my disillusionment with the company. It became evident that negative reviews were not being addressed or acknowledged on their website, raising questions about transparency and customer care. As I navigated through these challenges, I realized the importance of not just focusing on flashy features like quick heating times but also on the durability and reliability of the product. The perceived quality of the Siebträgermaschine turned out to be subpar, failing to meet my expectations and leaving me feeling undervalued as a customer. My experience serves as a cautionary tale for those considering a similar purchase. While the allure of advanced technology may be tempting, it is essential to prioritize long-term performance and customer support. In hindsight, I wish I had received the value and appreciation from Graef that every customer deserves.


When it comes to high-quality kitchen appliances, Graef is a brand that stands out. With decades of experience in the industry, the German-based company has earned a reputation for producing premium appliances that combine functionality, durability, and design. Whether you're looking for a stylish coffee grinder or a reliable toaster, Graef offers a range of products that cater to different needs and preferences. Let's delve into the various factors that make a worthwhile brand to consider.

Pros and Cons


  • Graef appliances are known for their exceptional quality and durability.
  • The brand offers a wide range of products to meet different kitchen needs.
  • Graef appliances feature stylish designs that elevate the aesthetics of any kitchen.
  • Their coffee grinders are highly regarded for their precise grinding capabilities.
  • It offers a generous warranty on its products, ensuring customer satisfaction and peace of mind.
  • Graef appliances tend to be on the pricier side compared to other brands in the market.
  • Their product selection may not be as extensive as some other competitors.

User Experience

Customers who have purchased Graef products consistently praise the brand for its exceptional user experience. The appliances are known for their intuitive controls and ease of use, making them suitable for both amateur and experienced cooks. Additionally, the consistent performance and reliability of Graef appliances contribute to a positive user experience, ensuring that customers can rely on their kitchen tools whenever they need them.

Pricing and Value for Money

While it's true that Graef appliances tend to be slightly more expensive than some other brands, the higher price tag is justified by the exceptional quality and durability that Graef products offer. Customers who prioritize longevity and performance in their kitchen appliances will find Graef to be a worthwhile investment. The superior materials and craftsmanship used in the manufacturing process contribute to the overall value for money.

Customer Service

Graef is committed to providing excellent customer service to its customers. In case of any issues or inquiries, the brand offers responsive and knowledgeable customer support that can be contacted through various channels. Whether it's via phone, email, or even social media, customers can expect prompt assistance and guidance from Graef's customer service representatives.

Product Quality and Selection

Graef sets the benchmark for product quality in the kitchen appliance industry. The brand prides itself on using high-quality materials, expert craftsmanship, and innovative technologies in its manufacturing process. From toasters to coffee grinders, each Graef product undergoes rigorous testing to ensure it meets the brand's high standards. While the product selection may not be as extensive as some other brands, the carefully curated range covers all essential kitchen needs.

Website Usability

Graef's website is designed with user-friendliness in mind. Navigating through the different product categories is a breeze, and the website features detailed product descriptions and specifications to aid customers in their decision-making process. Additionally, the website is visually appealing and well-organized, making it easy for users to find the information they need.

Returns and Exchanges

Graef offers a fair and straightforward returns and exchanges policy. If a customer is not satisfied with their purchase, they can contact Graef's customer service within a specified timeframe to initiate the return or exchange process. The brand aims to resolve any issues promptly and ensure customer satisfaction.

Promotions and Discounts

Graef occasionally offers promotions and discounts on its website and through authorized retailers. Customers can keep an eye out for these special offers to potentially save on their purchases. Additionally, subscribing to Graef's newsletter or following their social media accounts can provide access to exclusive deals and promotions.


Graef has established a strong reputation in the kitchen appliance industry. The brand's commitment to product quality and customer satisfaction has earned it positive reviews and a loyal customer base. With decades of experience and a track record of delivering exceptional appliances, Graef is a brand trusted by both professionals and home cooks alike.

Payment Options

Graef offers various payment options to provide convenience and flexibility to customers. Accepted payment methods typically include major credit cards, debit cards, and online payment systems. Customers can choose the option that best suits their preferences.

Loyalty Programs

Currently, Graef does not offer a dedicated loyalty program. However, customers can benefit from promotions and discounts offered by the brand periodically, which can serve as a way to enhance overall customer loyalty.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of a brand, and Graef has consistently received positive feedback from its customers. The products' durability, performance, and overall customer experience have been praised by many. These reviews serve as a testament to the expertise and trustworthiness of Graef as a brand.

Community Involvement

Graef actively participates in community events and initiatives related to the kitchen appliance industry. The brand collaborates with various organizations and experts to promote culinary education and support local communities. Graef's commitment to community involvement highlights its dedication to not only providing excellent appliances but also making a positive impact in the broader society.

Shipping and Costs

Graef offers reliable shipping services to customers, delivering their products safely and efficiently. Shipping costs may vary depending on the destination, weight, and size of the package. However, Graef strives to provide competitive shipping rates while ensuring the products reach customers in a timely manner.

In conclusion, is a brand that excels in producing high-quality kitchen appliances that combine functionality, durability, and design. While they may come with a higher price tag compared to some competitors, the superior product quality, exceptional customer service, and positive customer reviews justify the investment. With a range of well-crafted and stylish appliances, Graef is a trustworthy brand that meets the needs of discerning home cooks and professionals alike.