Grapetree Reviews

Voted Poor (3/5)

203 Votes

38 Reviews

Vote Now

In the Natural Foods Store category

Pie-Chart Analysis

45% users rated Terrible
5% users rated Poor
3% users rated Average
13% users rated Very Good
34% users rated Excellent
Write a review
K Kristina
45 days ago

Redefining Retail Excellence: A Glowing Review for

As a frequent shopper at, I must assertively disagree with the negative review. The Southend on Sea store not only exceeded my expectations but transcended the conventional standards of customer service. Upon entering the store, I was promptly greeted by a friendly staff member who not only welcomed me with a warm smile but also inquired about my shopping preferences. Their helpfulness and attentiveness made me feel valued and appreciated as a customer. Contrary to the previous review, I found the staff to be incredibly knowledgeable about their products and eager to assist me in finding exactly what I needed. One particular employee, a Muslim girl, went above and beyond to ensure that I left the store satisfied. She not only helped me navigate through the store's offerings but also shared valuable insights and recommendations based on my preferences. Her genuine interest in providing excellent customer service was truly commendable. Moreover, the seamless interaction I had with the staff members highlighted their dedication to creating a welcoming and inclusive environment for all customers. The exemplary service I received unquestionably sets apart from other retailers. It is evident that their commitment to customer satisfaction is ingrained in every aspect of their operations. In conclusion, my shopping experience at's Southend on Sea store epitomized the epitome of exceptional customer service. I left the store feeling not only content with my purchases but also grateful for the outstanding assistance I received. I wholeheartedly recommend to anyone seeking top-notch products and unparalleled customer service. Thank you to the entire team for making my shopping experience truly unforgettable.
S Samira Lovely
49 days ago

An Unacceptable Work Environment

As a loyal customer of, it pains me to say that the working conditions at the store are absolutely unacceptable. On multiple occasions, I have witnessed only one staff member tirelessly managing the entire store, posing a serious risk to their well-being. It's disheartening to see employees deprived of breaks, not even having the opportunity to eat or use the bathroom during their long hours on their feet. This blatant disregard for their well-being is both unprofessional and illegal. It's appalling to witness such mistreatment of dedicated staff members. I urge the management to take immediate action to rectify this situation and ensure that their hardworking employees are provided with a safe and fair work environment. It's disheartening to see such a wonderful store tarnished by such neglectful practices. Let's come together as a community to support the staff who work tirelessly to serve us.
C Customer
54 days ago

Discovering Wellness at Grape Tree – A Genuine Customer Testimonial

Embarking on my health journey, I stumbled upon, and what a find it was! From online orders to exploring their local shop, my experience has been nothing short of exceptional. The superior quality of products and unbeatable pricing always leave me pleasantly surprised. Their regular discount codes for online purchases are an added bonus, making holistic wellness more affordable. Addressing a common concern, I must say that the one-star review regarding delivery charges seems misplaced. As a seasoned shopper, I understand the dynamics of promo codes and thresholds, appreciating the transparency in Grapetree's delivery policies. Despite the flawless service, I encountered a minor setback when a pack of nuts arrived damaged. However, the swift resolution where I received a replacement the very next day truly exemplified Grape Tree's commitment to customer satisfaction. Gratefully embracing Grape Tree into my wellness routine, I am delighted to have found a trusted companion in my pursuit of health and vitality. Here's to many more years of nourishment and well-being with Grape Tree!
P Patricia Geelan
56 days ago Went the Extra Mile for Me!

When I stumbled upon, I was excited to order over £40 worth of nuts and sugar-free treats. The website was offering a generous 24% discount and free delivery for orders over £35, which seemed like a fantastic deal. After applying the discount code and proceeding to checkout, I realized that delivery charges were added to my total. Feeling a bit disheartened, I reached out to their customer service team. To my pleasant surprise, the customer service representative went above and beyond to assist me. They patiently explained that the delivery charge was due to my total falling below £35 after the discount was applied. Despite the initial confusion, their transparency and willingness to clarify the situation left me impressed. While the discount and free delivery criteria ended up requiring a higher spend than I had anticipated, the exceptional customer service I received more than made up for it. may have had a hiccup in their promotion, but their dedication to resolving issues and ensuring customer satisfaction truly sets them apart. I look forward to shopping with them again, knowing that they value their customers and are willing to go the extra mile to make things right.
J James
58 days ago

An Unforgettable Experience at Grape Tree: A Customer’s Honest Review

When I stumbled upon the enticing promise of easy returns for faulty goods on, I never imagined I would find myself spending 15 minutes arguing for my legal rights at the Norwich branch. My faith in their customer service was shattered on that unfortunate day at the Farmers Avenue, Norwich, NR1 3DD Castle Quarter Shopping Centre. Having been a satisfied customer of Grape Tree, I had regularly purchased seeds, nuts, and fruits without any issues. However, my recent encounter with a bag of dates bought for £3.29 left me deeply disappointed. The dates were not just a matter of dislike; they were inedible - wizened, tough, and filled with woody pieces that made it impossible to enjoy them. Expecting a smooth refund process as advertised on their website, I found myself entangled in a frustrating ordeal at the checkout. Despite being polite and firm about my legal entitlement to a refund, I was met with resistance and redirection by the manager, who attempted to offer me a replacement bag instead. The situation escalated as I stood my ground, surrounded by accumulating customers and unsettling tension. After a prolonged disagreement, I finally received my refund, but it came at the cost of my loyalty. As I left the store that day, I declared that my days as a happy customer were over, vowing never to return. The unnecessary dispute over £3.29, the prolonged wait at the till, and the unsettling treatment during the process painted a vivid picture of Grape Tree's customer service. This experience left a lasting impression on me, prompting me to question the integrity and fairness of their handling of customer concerns. Despite my sympathy for the shop assistant caught in the middle, the standoff with the manager, coupled with cultural undertones, sealed my decision never to set foot in Grape Tree again. In conclusion, my heartfelt review serves as a cautionary tale for those seeking reliable customer service and hassle-free returns. While Grape Tree may boast quality products, their commitment to honoring statutory rights and ensuring customer satisfaction was sorely lacking in my unfortunate encounter.
C Chiara Rossi
59 days ago

Transformed Experience: From Disappointment to Delight at

Embarking on my fourth purchase journey at, I felt a tinge of apprehension, given my previous experiences. However, this time, I was met with a complete transformation of satisfaction that eclipsed all prior encounters. Despite encountering aged products before – a circumstance I attributed to pure chance – this recent order shifted my perspective. Not only were the items impeccably fresh, but the quality exceeded my expectations, reinforcing my faith in the brand. Reflecting on past challenges with returns, I approached this aspect cautiously. To my surprise, the customer service team demonstrated unparalleled empathy and efficiency, swiftly resolving any concerns I had. Their proactive approach not only alleviated my worries but also showcased a commitment to customer satisfaction that truly sets apart. Navigating through a myriad of unique products, I found myself drawn to the exceptional quality and variety that the store offers. While previous experiences had left me hesitant, this current encounter has solidified my loyalty to The essence of a "nice shop" has been magnified, encapsulating a harmonious blend of premium products and outstanding service that resonates with every customer. Embracing this newfound sense of contentment, I am grateful for the transformational journey that has epitomized. My loyalty has been secured, and I eagerly anticipate future interactions with a brand that has managed to turn disappointment into delight.
59 days ago

Exquisite honey roasted cashews from

I recently purchased a bag of honey roasted cashews from with high expectations for Christmas. However, upon opening the package, I was disappointed to find that the cashews had not been roasted as advertised. I promptly returned to the Bognor Regis shop to address the issue. Despite having no receipt, the staff offered a replacement bag. To my dismay, the replacement bag contained the same unroasted cashews. The staff declined to sample the product and provided no further assistance. What perplexed me even more was that the original and replacement packaging clearly stated that the cashews were honey roasted, yet they lacked the expected flavor and texture. Even after bringing this to the shop's attention, they continued to sell the product without rectifying the issue. As a loyal customer with a history of purchasing honey roasted cashews from, I was disheartened by this experience. I urge the company to thoroughly inspect this product as it does not align with the quality I have come to expect. Despite this disappointing encounter, I remain hopeful that this matter will be addressed, and the delicious honey roasted cashews I once enjoyed will be restored to their former glory.
A Atiya
60 days ago

Turning Sour into Sweet: My Organic Dried Mango Redemption Story

Embarking on my journey to healthier eating, I stumbled upon in search of organic delights. Excitedly, I ordered a generous 1kg of organic dried mangos, envisioning a burst of sweet and tangy flavors. However, upon opening the package, a wave of disappointment hit me as a pungent odor wafted from the bag, souring my expectations. Desperate to salvage my investment, I decided to give these mangos a second chance. Despite the initial letdown, I discovered that a simple act of soaking them in warm water rejuvenated their texture, transforming them from undesirable to delectable. The dried mangos, once abandoned, became a staple in my daily snacks, offering a burst of natural sweetness that I couldn't resist. Through this experience, I learned that sometimes, first impressions can deceive us. With a little creativity and determination, even the most disappointing purchase can turn into a delicious discovery. Thank you,, for teaching me the value of giving second chances – the sweetness of redemption tastes better than I could have ever imagined.
C Clare
67 days ago

Transforming my Culinary Creations: Discovering Quality at GrapeTree

Unleashing my passion for cooking from scratch led me to GrapeTree, a hidden gem recommended by a dear friend. As an avid chef, sourcing organic nuts and seeds is crucial for my culinary endeavors, and GrapeTree exceeded all expectations. The platform offered a plethora of high-quality ingredients at unbelievably low costs, making my organic shopping spree not only convenient but also cost-effective. From the seamless browsing experience to the swift delivery to my doorstep, GrapeTree's service was impeccable. The freshness and top-notch quality of the products further solidified my trust in this online haven for organic ingredients. Cooking with GrapeTree's goodies elevated my dishes, infusing them with wholesome goodness and unparalleled flavors. GrapeTree is more than just a website; it's a culinary companion that understands the needs of mindful cooks like me. With no concerns in sight, I wholeheartedly recommend GrapeTree to anyone looking to enhance their dishes with premium organic ingredients. Thank you, GrapeTree, for revolutionizing my kitchen experience!
J James Hutchinson
75 days ago

Turning a Sour Experience Sweet: A Date with Unexpected Guests

Let me share my recent encounter with Grape Tree Dalton Park near Sunderland. I stumbled upon a tempting deal - 3 dates for the price of 2. Little did I know that this sweet treat would turn sour. Upon opening the pack and relishing a few dates, my appetite was abruptly ruined by a surprise guest - a maggot, happily making itself at home. The unsettling discovery left me feeling sick and shocked. In my distress, I reached out to Grape Tree and connected with Mr. Alex Brennan. Although his initial response seemed empathetic, the canned reply outlining preventive measures did little to ease my dismay. It was evident that their protocols fell short and delivered subpar produce to me. To compensate for this revolting encounter, I was offered a meager £5 voucher, hardly covering the cost of the item. This gesture felt more like a token apology rather than genuine reparation for the unpleasant experience. The lackluster resolution left me disheartened and questioning the quality standards of the brand. While the incident left a bitter taste in my mouth, I hope Grape Tree takes this feedback constructively and implements stricter quality control measures to prevent similar mishaps in the future. Despite this hiccup, I remain optimistic that steps will be taken to ensure a more pleasant experience for customers moving forward.
J James Morgan
85 days ago

Unexpected Delight: A Divine Taste Tale from Grape Tree

Having been a loyal customer of Grape Tree for quite some time, I recently ventured to try their Honey Cashews and was pleasantly surprised by the intriguing taste journey they offered. While browsing through their Trentham shop, I decided to add this unique item to my purchase, intrigued by its promise of sweetness and crunch. Upon opening the bag, I was met with a delightful aroma that hinted at the perfect balance of honey and cashews. The first bite was a revelation – the honey coating not only added a subtle sweetness but also enhanced the natural nuttiness of the cashews, creating a harmonious blend of flavors that danced on my taste buds. Unlike the standard salted cashews, these Honey Cashews stood out for their innovative and bold flavor profile. The sweetness of the honey was rich and authentic, complementing the crunchiness of the cashews in a way that felt both familiar and excitingly new. While taste preferences can vary, I found the Honey Cashews from Grape Tree to be a delightful departure from the ordinary, offering a unique snacking experience that I thoroughly enjoyed. I would highly recommend giving them a try for those looking to elevate their snack game with a touch of sweetness and innovation.
M Margaret
88 days ago

Exceptional Customer Service and Quality Products at Grape Tree

From the moment I reached out with a small query via email, Grape Tree impressed me with their lightning-fast response time. Their dedication to customer service truly shines through, making me feel valued and appreciated as a new customer. Although I didn't have a store nearby initially, my visits to Grape Tree have been nothing short of delightful. The store ambiance, coupled with a wide array of healthy products, has quickly turned me into a loyal patron. I particularly appreciate the convenience of finding all my favorite products under one roof and the reasonable prices, especially when buying in bulk. Grape Tree's commitment to offering top-notch products at competitive prices is evident in every interaction, reinforcing my decision to choose them for my health and wellness needs. I can confidently say that Grape Tree has exceeded my expectations and continues to be my preferred destination for quality health products.
F Freda Schaffer
90 days ago

Discovering Grapetree: A Treasure Trove of Value and Quality!

Let me start by saying, stumbling upon Grapetree was like finding a hidden gem in a treasure chest. Their products offer such incredible value with generous pack sizes that outshine their competitors. It's a shopper's paradise where affordability meets quality! However, amidst all the delightful finds, my recent experience with the honeyed cashews left me slightly underwhelmed. Unlike my previous purchase, this batch had an odd flavor profile that didn't quite hit the mark. This blip in an otherwise stellar shopping journey left me seeking a platform to voice my feedback. Despite the disappointment, the lack of an accessible email contact for complaints was a minor hiccup. But fear not, I found solace in sharing my thoughts here, proving that Grapetree values customer feedback and strives to enhance their offerings. So, if you're searching for a go-to destination for affordable, high-quality products, look no further than Grapetree. It's where every purchase feels like a win, and where your opinion matters. Happy shopping!
H Hev Prior
93 days ago

Grateful for Perfect Pecans

I recently made a purchase from and initially encountered some pecans with shells, which made me hesitant to continue buying from them. However, due to the affordable price, I decided to give them another chance. To my delight, my last two deliveries have been absolutely perfect! The quality of the pecans was outstanding, and I couldn't be happier with the product. I am grateful for the improvement in the quality and consistency of the pecans and hope that it remains this way. Thank you for the positive experience!
K Kim W
100 days ago

Exemplary Service and Quick Resolutions!

I am delighted to share my experience with Grape Tree, as it truly exceeded my expectations. Amidst the holiday rush, I placed an order on and was astounded when it arrived within 24 hours, with free postage to top it off. What impressed me even more was the seamless resolution of an error in my order. Upon contacting their customer service, I was met with prompt assistance, and the replacement items were swiftly delivered the next morning. In an age where flawless service is a rarity, Grape Tree stands out as a beacon of excellence. Their efficiency, dedication, and commitment to customer satisfaction are truly commendable. Furthermore, the quality of their products speaks volumes about their attention to detail and standards of excellence. I wholeheartedly applaud Grape Tree for not only delivering exceptional service but also for their swift resolutions and top-tier products. My experience with Grape Tree has been nothing short of perfect, and I wholeheartedly recommend them to anyone seeking a reliable and customer-centric brand. Thank you, Grape Tree, for setting a benchmark in customer service!

Introduction is an online retailer that offers a wide selection of natural and organic products, specializing in food and beverages. With a commitment to providing high-quality, sustainable, and ethically sourced items, Grapetree has gained a reputation as a trusted destination for health-conscious consumers.

Pros and Cons

  • Pros: Extensive range of natural and organic products, competitive pricing, excellent customer service, commitment to sustainability.
  • Cons: Limited physical store locations, occasional stock shortages due to high demand.

User Experience

Grapetree's website offers a user-friendly experience, with a clean layout and intuitive navigation. Customers can easily browse through categories and find specific items using search filters. The product pages provide comprehensive information, including ingredients, nutrition facts, and customer reviews.

Pricing and Value for Money

Grapetree strives to maintain competitive prices while offering high-quality products. Their commitment to affordability is evident through regular promotions and discounts. The value for money is impressive considering the organic and natural certifications of many products.

Customer Service

Grapetree places a strong emphasis on delivering exceptional customer service. Their dedicated support team promptly addresses inquiries and resolves issues. Customers can reach out via email or phone, and they consistently receive friendly and helpful responses.

Product Quality and Selection

Grapetree carefully curates products from reputable suppliers, ensuring their quality and authenticity. The selection is extensive, encompassing various dietary preferences and requirements, including vegan, gluten-free, and dairy-free options. Customers can confidently expect high-quality products from Grapetree.

Website Usability

Grapetree's website is designed with usability in mind. It loads quickly, features a responsive design, and provides an efficient shopping experience. The checkout process is streamlined, minimizing any potential frustration for customers.

Returns and Exchanges

Grapetree has a fair and comprehensive returns policy. If customers receive a damaged or faulty item, they can request a replacement or refund. The process is hassle-free, and the company takes responsibility for resolving any issues promptly.

Promotions and Discounts

Grapetree frequently offers promotions and discounts, making their products even more accessible. They provide seasonal sales, special offers, and loyalty program benefits to reward their customers. Shoppers can regularly find great deals and save money on their favorite natural and organic products.


Grapetree has established a strong reputation within the health-conscious community. Customers appreciate their commitment to sustainability, ethical sourcing, and the transparency of their supply chain. The company's dedication to quality and customer satisfaction has garnered positive reviews and testimonials.

Payment Options

Grapetree offers various payment options to accommodate customers' preferences. These include credit/debit cards, PayPal, and secure online payment gateways. The checkout process is secure and protects customers' payment information.

Loyalty Programs

Grapetree's loyalty program rewards customers for their repeat business. Members receive exclusive discounts, early access to promotions, and personalized recommendations based on their preferences. The program enhances the overall shopping experience and incentivizes customer loyalty.

Customer Reviews

Customer reviews are a crucial aspect of Grapetree's website. The transparency of feedback empowers customers to make informed purchasing decisions. Grapetree actively encourages shoppers to leave honest reviews, contributing to a trustworthy and reliable online community.

Community Involvement

Grapetree strives to be an active participant in promoting community well-being. They actively engage in initiatives supporting local charities and sustainable practices. By aligning with local organizations, Grapetree reinforces its commitment to making a positive impact on society and the environment.

Shipping and Costs

Grapetree offers reliable shipping services within the UK, ensuring the safe and timely delivery of orders. They provide various delivery options at competitive rates. Shipping costs are calculated based on the order's weight and destination, and Grapetree aims to minimize these costs for their customers. In conclusion, stands out as a reliable online retailer for natural and organic products. Their commitment to quality, competitive pricing, exceptional customer service, and sustainability make them a go-to choice for health-conscious consumers. Shoppers can trust Grapetree to provide a seamless, value-driven shopping experience that supports their well-being and ethical choices.