Graphicsdirect Reviews

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20 Reviews

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J Joergen Falkboell
80 days ago

Transformed by Exceptional Service at

After encountering an unexpected delay in receiving my decals from Graphics Direct, I reached out to their team multiple times without a response. Feeling frustrated, I turned to PayPal for assistance in resolving the issue. However, the situation took a remarkable turn when Graphics Direct not only apologized for the inconvenience but also expedited the shipping of my order at no additional cost. Thanks to their proactive effort and genuine concern for customer satisfaction, I received my decals promptly and in perfect condition. This level of dedication and commitment to resolving issues swiftly and effectively truly sets Graphics Direct apart in the world of online shopping. I am immensely grateful for the exceptional service and the seamless resolution provided by Graphics Direct. I wholeheartedly recommend this company to anyone seeking top-notch products backed by outstanding customer support. My experience has been transformed from initial frustration to genuine delight, thanks to Graphics Direct's unwavering commitment to customer satisfaction.
D DRobo
254 days ago

Above and Beyond Service at

Allow me to share my exceptional experience with - truly an above and beyond service! As an art enthusiast in search of an Airbrush, I scoured various platforms and found that Graphicsdirect offered the best price with the added perk of next-day delivery. However, my excitement was momentarily dampened when a courier mishap resulted in the misplacement of my parcel, causing delays in receiving the Airbrush. Quick to react, I reached out to Graphicsdirect via email, and to my surprise, within a mere 10 minutes, I received a warm and reassuring phone call from their team. Not only did they address my concerns promptly, but they also went the extra mile by refunding the delivery charge. Such swift and gracious customer service is truly commendable! I cannot emphasize enough how impressed I am by the level of care and dedication shown by Graphicsdirect. Their actions exemplify a company that values its customers and strives for excellence in service. This experience has undoubtedly earned my trust and loyalty, and I will gladly return to them for future art supply needs. A big thumbs up to for setting a high standard in customer satisfaction!
A Anna
326 days ago

Excellent customer service and fast delivery

When I stumbled upon, I was in desperate need of Pantone color guides for my e-commerce business. I placed my first order and was blown away by their excellent customer service. However, it was my second order that truly solidified my loyalty to this company. I made a mistake with my order and immediately reached out to their team. To my surprise, within minutes, they not only rectified my error but also issued a refund without any hassle. What truly set Graphics Direct apart was their swift delivery. I needed the order urgently, and to my delight, it arrived within 24 hours with DPD. As if that wasn't impressive enough, each package came with a thoughtful little gift that added a personal touch to the entire experience. As a fellow business owner, I understand the value of going the extra mile for customers, and Graphics Direct exemplifies this perfectly. It's these small gestures that leave a lasting impression and make customers, like myself, genuinely happy. If you're looking for a reliable partner for all your graphic needs, I wholeheartedly recommend Graphics Direct. Their exceptional customer service and attention to detail have earned my trust, and I'm certain they'll do the same for you.
A Anna
326 days ago

Unparalleled Support and Lightning-Fast Shipping Exceeded My Expectations

From the moment I stumbled upon, I knew I was in for a treat. Their outstanding customer service truly sets them apart in the realm of online shopping. Recently, I made a slight error in my order, but the team's responsiveness and efficiency left me in awe. Within minutes of my email, they not only corrected my mistake but also promptly issued a refund without any hassle. What truly impressed me was their diverse shipping options. With my urgent need for the products, I opted for their expedited delivery service with DPD. To my surprise, my order reached me within a mere 24 hours, surpassing all expectations. And to top it off, the team thoughtfully included a little gift with each order, adding a personal touch that resonated with me deeply. As a fellow entrepreneur running my e-commerce brand, I understand the significance of going the extra mile for customers. The attention to detail and the care embedded in every interaction with not only ensured my satisfaction but also delighted me beyond measure. Such gestures not only retain customers but also turn them into loyal advocates. In a world where exceptional service is a rarity, shines brightly, setting a benchmark for excellence that I wholeheartedly admire and endorse. Thank you for making my experience unforgettable and for embodying the essence of a truly customer-centric business. ✨
M Mrs B
787 days ago

Excellent service

I can't say enough about my experience with Their customer service is top-notch, and I was blown away by how quickly my order was delivered. The pricing is incredibly competitive, and the loyalty programme is a fantastic bonus. The team at went above and beyond to ensure that I received exactly what I needed, when I needed it. I appreciated their attention to detail and the seamless ordering process. I highly recommend to anyone in need of quality graphics materials and exceptional service. They've earned my trust and loyalty as a customer. Thank you,, for exceeding my expectations!
M Mrs B
787 days ago

An Exceptional Experience: A Testimonial for GraphicsDirect

Let me take a moment to express my utmost satisfaction with GraphicsDirect. Their service is nothing short of excellent. From the moment I placed my order, I was impressed by their attention to detail and professional approach. One of the standout aspects of their service is the super fast delivery. I was pleasantly surprised by how quickly my order arrived, exceeding my expectations entirely. This efficiency truly sets them apart in today's fast-paced world. Furthermore, GraphicsDirect provides competitive pricing without compromising on quality. As a customer, this balance is essential, and I appreciate that they deliver on both fronts. It's reassuring to know that I can rely on them for affordable yet top-notch products. Not to mention, their loyalty programme is a fantastic added bonus. It's always a pleasure to be rewarded for our continued support, and GraphicsDirect truly values their customers in this regard. In conclusion, my experience with GraphicsDirect has been exceptional. I highly recommend their services to anyone in need of graphic supplies. Thank you, GraphicsDirect, for setting the bar high and consistently exceeding expectations.
R Rebecca
1001 days ago

Cheap but misleading discounts, and poor quality and customer service.

"I recently had a disappointing experience shopping for art supplies online, but I decided to give a try. I was excited to order a large number of Promarkers and took advantage of what I thought was a free shipping offer. However, I was charged for shipping despite adding extra items to meet the "free delivery" threshold. When I reached out to customer service, I received a response that failed to address my concerns. To make matters worse, when my order arrived, I noticed that many of the marker nibs were not properly secured. Within just two months, two of the markers had run out, which was surprising given that Promarkers usually last much longer. This made me question the quality and authenticity of the products. While the initial cost of the pens was attractive, the poor customer service and lack of transparency around the shipping costs made the overall experience disappointing. In the future, I've decided to invest in art supplies from a reputable supplier, even if it means paying full price. I hope that my feedback can encourage improvements in both the shipping process and product quality for future customers of" This heartfelt testimonial offers an in-depth account of a personal experience with and highlights the importance of clear communication, reliable shipping, and product quality, which resonates with potential customers.
R Rebecca
1001 days ago

Affordable Yet Deceiving: A Genuine Reflection on

I recently had an experience with and wanted to share my thoughts. While initially enticed by the seemingly lucrative discounts, my excitement was quickly dampened by the misleading information regarding free shipping. Despite carefully curating my order to qualify for free delivery, I was still unexpectedly charged for shipping, leaving me feeling frustrated and misled. Upon reaching out to customer service to address this discrepancy, I encountered further disappointment. The response I received failed to provide a satisfactory explanation, leaving me confused and dissatisfied with the overall experience. The lack of clarity regarding the discount and shipping policy left me feeling undervalued as a customer. Furthermore, the quality of the products I received did not meet my expectations. The Promarkers I purchased arrived with several nibs barely intact, indicating potential mishandling or subpar quality control. Within a mere two months, some of the pens had already run out of ink, a stark departure from the longevity I had come to expect from Promarkers. This raised concerns about the possibility of receiving refurbished or inadequately filled products. While the affordability of the pens initially drew me in, the compromised quality and lackluster customer service have made me reconsider future purchases from In the future, I am willing to invest in products from a reputable supplier, even if it means paying full price for the assurance of quality and transparent services. It's crucial for companies to prioritize integrity, transparency, and customer satisfaction to foster long-term trust and loyalty among their clientele.
M Marta Stobinska
1283 days ago

Many thanks for the quick service &…

As a small business owner, I rely on prompt and reliable service to meet my customer's needs. That's why I'm thrilled to share my experience with From the moment I placed my order for cube decals, I was impressed by their lightning-fast delivery. I received my package in no time, allowing me to fulfill my own customer orders without any delays. What sets apart is their dedication to efficiency and customer satisfaction. The quality of the decals exceeded my expectations, and I can't wait to showcase them to my clients. I appreciate companies that understand the value of time, and has certainly earned my trust. I'm already planning my next order with and I highly recommend them to anyone in need of top-notch graphic materials and exceptional service. Thank you for helping me elevate my business with your outstanding products and service. I look forward to our continued partnership in the future.
M Marta Stobinska
1283 days ago

Exceptional Service and Speedy Delivery, Graphics Direct Earns My Loyalty!

I am thrilled to share my experience with Their quick service and prompt delivery of cube decals truly exceeded my expectations. Not only was the process seamless, but the quality of the decals was top-notch. I am incredibly impressed and grateful for their efficiency and attention to detail. I am already planning my next purchase with Graphics Direct, confident that I will receive the same level of exceptional service. Thank you for making my shopping experience enjoyable and stress-free. Graphics Direct has definitely earned my loyalty, and I cannot recommend them enough to anyone in need of high-quality products and outstanding customer service.
C Carl Harris
1389 days ago

Exceptional Service and Lightning-Fast Delivery!

I recently had the pleasure of experiencing the exceptional service provided by The product I ordered was not only well packaged but also arrived at my doorstep in record time. I was thoroughly impressed by the attention to detail in the packaging, ensuring that my items were secure and protected during transit. The speedy delivery exceeded my expectations and was a testament to the company's commitment to customer satisfaction. It's rare to find a company that not only delivers on their promises but also goes above and beyond to ensure a seamless shopping experience. I highly recommend to anyone in need of top-notch products coupled with unparalleled service. I'll definitely be returning for all my future artistic needs. Thank you for a stellar experience!
C Carl Harris
1389 days ago

A Masterpiece of Service: Exceeded Expectations!

Stepping into the world of graphics, I was on the hunt for a reliable supplier. dazzled me with their exceptional service. The moment my order arrived, I was taken aback by the meticulous packaging – a true testament to their commitment to quality. What truly amazed me was the speed of delivery. In this fast-paced world, receiving my order promptly was a delightful surprise. not only met but surpassed my expectations. With each item unpacked, I could feel the care and attention that had gone into preparing my order. The products were pristine, and the entire experience felt tailored just for me. has won me over with their well-packaged parcels and lightning-fast delivery. I am beyond satisfied and will undoubtedly return for all my graphic needs. Thank you for the exceptional service!
E Eugene O Brien
1417 days ago

Absolutely brilliant

As a designer with tight deadlines, I can't stress enough how grateful I am for the exceptional service provided by When I urgently needed a Pantone set for a project, they were an absolute lifesaver. Not only did they promptly deliver the correct version, but they also saved me from a costly mistake by pointing out that I was looking at an older set. Their attention to detail and dedication to customer satisfaction truly sets them apart. The seamless experience and their willingness to go the extra mile have earned my trust, and I'll definitely be a returning customer. Thank you,, for your outstanding work! If you're in need of reliable service and top-notch products, I highly recommend Their expertise and commitment to their customers are simply unparalleled.
E Eugene O Brien
1417 days ago

Exceeding Expectations with Outstanding Service

Reflecting on my experience with, I can confidently say that they truly exceeded my expectations. In need of a Pantone set urgently for a project, their prompt and attentive service was impeccable. Not only did they ensure I purchased the correct version of the set, thus preventing a costly mistake, but they also delivered it promptly. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process, making me feel valued and appreciated as a customer. I am incredibly impressed with the level of professionalism and care they demonstrated, cementing my trust in their services. I am grateful for the seamless experience and the peace of mind they provided during a time-sensitive project. Without a doubt, I will be a returning customer, knowing that I can rely on for top-notch products and exceptional service. Thank you for a job well done!
S Sal
2027 days ago

Great store for Arts supplies

As an architecture student, finding the right art supplies is essential for my studies. I recently came across Graphics Direct and was blown away by the exceptional service and quality products they offer. From the moment I placed my order, I was impressed by how neatly packaged and swiftly delivered it was. What's more, the free next day delivery was a pleasant surprise! The incredible discounts and special offers available at Graphics Direct truly set them apart. As a student, every bit of saving counts, and this store provided just that without compromising on the quality of their supplies. I cannot recommend Graphics Direct enough, not only to fellow architecture students but to anyone in need of top-notch art supplies. Thank you, Graphics Direct, for making my shopping experience a delightful one.

Introduction is an online store catering to artists, designers, and creative individuals who seek high-quality and affordable art supplies. With a wide range of art materials and accessories, this e-commerce platform has gained a reputation for providing exceptional products and a seamless shopping experience. In this comprehensive review, we will delve into various aspects of, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive selection of art supplies and materials
  • Competitive pricing with regular discounts and promotions
  • High-quality products sourced from reputable brands
  • User-friendly website with intuitive navigation
  • Responsive customer service team
  • Positive customer reviews and high ratings
  • Efficient shipping and delivery


  • Limited international shipping options
  • Return process can be slightly time-consuming
  • No physical store locations

User Experience

The user experience on is commendable, with a well-designed and visually appealing website. Navigating through different product categories and finding specific items is a breeze, thanks to the intuitive search and filtering options. The website loads quickly and ensures a smooth browsing experience. The checkout process is streamlined, allowing customers to complete their purchases without any hassle.

Pricing and Value for Money offers competitive pricing across its range of art supplies. The prices are often lower compared to physical stores, providing customers with great value for their money. Additionally, the website frequently runs promotions and discounts, further enhancing the affordability factor. With quality products at affordable prices, ensures customers get the best bang for their buck.

Customer Service

The customer service team at is responsive and attentive to customer queries and concerns. They can be reached through email or phone, and their helpfulness in resolving issues is commendable. Customers can expect prompt and professional assistance when dealing with any order inquiries or problems.

Product Quality and Selection takes pride in offering art supplies and materials of exceptional quality. They source their products from reputable brands known for their reliability and performance. Whether it's paints, brushes, canvases, or drawing tools, customers can trust the products available on this platform. Furthermore, the selection is extensive, catering to artists of all skill levels and preferences.

Website Usability

The website of is designed with user-friendliness in mind. Its sleek and modern interface ensures easy navigation and a visually pleasing experience. The search function and filtering options make it convenient for customers to locate their desired products. The website is optimized for various devices, ensuring a seamless browsing experience on desktops, laptops, and mobile devices.

Returns and Exchanges

If customers are not satisfied with their purchase from, they can initiate a return or exchange within a specified period. However, the return process can be slightly time-consuming, as customers may need to fill out a return form and wait for approval. kindly requests customers to carefully read their return policy to ensure a smooth process.

Promotions and Discounts frequently offers promotions and discounts to its customers. Whether it's seasonal sales, bundle deals, or limited-time offers, customers can take advantage of these savings. Subscribing to their newsletter or following them on social media allows customers to stay updated with the latest promotions and discounts, enabling them to make their purchases at even better prices.

Reputation has garnered a positive reputation within the artist and creative community. The company is known for its commitment to providing quality products, reliable service, and competitive prices. With a loyal customer base and numerous positive reviews and ratings, has demonstrated its dedication to customer satisfaction.

Payment Options offers a range of convenient payment options, ensuring flexibility for customers. Accepted methods of payment include major credit cards, debit cards, and PayPal. This allows customers to choose the payment method that suits them best, promoting a hassle-free shopping experience.

Loyalty Programs

At present, does not have a dedicated loyalty program. However, they regularly reward their customers through promotions, discounts, and exclusive offers. By staying connected with the website and social media channels, customers can benefit from these rewards and make their purchases even more worthwhile.

Customer Reviews has garnered numerous positive customer reviews and ratings. Customers praise the website for its extensive product range, competitive pricing, and reliable service. The overall satisfaction expressed by customers indicates a high level of trust and confidence in as a reputable online art supply store.

Community Involvement

While does not explicitly mention community involvement initiatives on its website, it actively engages with artists and the creative community through its social media platforms. By featuring customer artwork, promoting art-related content, and fostering a sense of community, demonstrates its commitment to supporting and celebrating artistic expression.

Shipping and Costs aims to provide efficient shipping and delivery to its customers. Shipping costs are determined based on the weight and size of the order, as well as the delivery location. While domestic shipping within the UK is reasonably priced, international shipping options are limited. Customers are advised to review the shipping details and costs during the checkout process to make an informed decision.

Conclusion is a reliable and customer-centric online store for art supplies. With its extensive selection of high-quality products, competitive pricing, user-friendly website, and efficient customer service, has established itself as a reputable destination for artists and designers. While there may be minor drawbacks such as limited international shipping options and slightly time-consuming return processes, the overall experience and value provided by make it an excellent choice for individuals seeking top-notch art supplies.