Greatrail Reviews

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20 Reviews

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S Satisfied Customer.
49 days ago

The Heartfelt Connection

Sharing my experience with is a joy. Becky and Oceanana, two remarkable staff members, left an indelible mark through their exceptional service. Despite my initial hesitations, they effortlessly addressed my concerns, displaying a profound understanding of the company's offerings. Engaging in conversations with them was a breath of fresh air - clear communication, genuine warmth, and a willingness to go above and beyond defined our interactions. Becky and Oceanana epitomize the true essence of customer service, making every moment a delightful experience. Thank you,, for the personal touch that sets you apart.
M Michael
50 days ago

Unforgettable Journey Assistance – A Testimonial

Reflecting on my booking experience with on Valentine's Day 2024, I must commend their travel consultant for their exceptional service. Their assistance was not only helpful but also delivered with a friendly demeanor that made planning my holiday a breeze. Despite this positive interaction, I felt compelled to rate my experience with 4 stars due to a minor hiccup in the booking process. After securing my trip and submitting the deposit, I eagerly awaited a receipt or acknowledgment of payment, as well as a formal confirmation of my reservation. Regrettably, 24 hours had passed without receiving these essential emails, leaving me slightly apprehensive. Nonetheless, I am hopeful that these communication gaps will be swiftly addressed by the team at Overall, I am grateful for the consultant's assistance and look forward to embarking on this journey with optimism. Thank you for your attention to detail and dedication to customer satisfaction.
S Susan Rose
50 days ago

A Journey of Knowledge and Warmth

Embarking on my travel planning with was nothing short of exceptional, thanks to Lynn's expertise and genuine assistance. Lynn's depth of knowledge and readiness to help transformed a simple booking into a delightful experience. Her guidance not only made the process smooth but also added a personal touch that was truly heartwarming. I couldn't have asked for a more pleasant encounter while planning my journey. Great service truly does make all the difference.
H Heather Hall
50 days ago

Transformed Travels: Ashleigh and Oceane

When I embarked on planning my dream trip with, I had the pleasure of interacting with two remarkable individuals, Ashleigh and Oceane. From my first contact with Ashleigh, I was met with warmth and professionalism. Her attention to detail and willingness to go the extra mile made the entire booking process seamless. Upon booking my trip, I was introduced to Oceane, whose enthusiasm and knowledge shone through. Oceane's efficiency and friendliness ensured that every aspect of my journey was perfectly tailored to my preferences. Their dedication to customer satisfaction truly set them apart. Thanks to the exceptional service provided by Ashleigh and Oceane, my travel experience was not only stress-free but also enriched with delightful interactions. I cannot recommend enough, all thanks to these two outstanding individuals who made a world of difference in my journey.
M Mr Tyrone Whitmarsh
50 days ago

Turning Dreams into Reality: A Seamless Journey with

Embarking on a journey with felt like turning a cherished dream into reality, and our experience was nothing short of exceptional. From the moment we contacted the website, we were met with unparalleled ease and professionalism that exceeded our expectations. A special mention goes out to Becky, whose friendly and knowledgeable assistance made our booking process a breeze. Her impeccable customer service skills not only answered all our inquiries but also enriched our excitement for the upcoming adventure. It was evident that Becky not only valued our business but genuinely cared about ensuring our trip was nothing less than perfect. For us, this tour has been on our "bucket list" for years, and the seamless signup process with made us feel like we were one step closer to fulfilling our long-held aspirations. The user-friendly interface and efficient booking system ensured that our journey towards this dream was smooth and hassle-free. Thank you, Becky, for your outstanding support and for going above and beyond to make our dreams come true. Your dedication and expertise have left a lasting impression, and we cannot wait to embark on this adventure knowing we are in great hands. 👍👍 has truly made turning our dreams into reality an effortless and delightful experience, and we could not be more grateful for the exceptional service we received. Here's to new beginnings and unforgettable memories awaiting us on this remarkable journey!
C Cliff Arkless
50 days ago

An Unforgettable Journey with GreatRail

When I stumbled upon GreatRail's website, I was immediately drawn to their seamless booking process. A few clicks and voila! My trip was booked. However, I had one small request – an overnight stay in London to explore the vibrant city. Despite this being overlooked, the rest of my journey was nothing short of spectacular. From the picturesque train rides to the charming accommodations, every moment was filled with enchantment and wonder. GreatRail truly knows how to create an unforgettable travel experience that leaves a lasting impression. Although my stay in London was brief, the memories I made along the way will stay with me forever. Thank you, GreatRail, for a journey that will always hold a special place in my heart.
M Melvyn Hillstead
50 days ago

Guided by the Exceptional Lydia: A Transformative Journey Unfolds

In reflecting on my extraordinary experience with, I am compelled to share the pivotal role that our guide, Lydia, played in making our India adventure truly unforgettable. Without Lydia by our side, our exploration of this vibrant country would have been drastically different – lacking in depth, insight, and the magic that only a knowledgeable local guide can provide. Lydia's presence enriched every moment of our journey. Her impeccable organization skills ensured that every detail, from logistics to cultural insights, was expertly taken care of. Her ability to strike the perfect balance between offering guidance and allowing us personal space was truly commendable. We never felt overwhelmed or lost in the bustling streets of India, thanks to her reassuring presence and constant support. Moreover, Lydia's exceptional communication skills united our group and created a sense of camaraderie that amplified the joy of discovery. Her passion for India shone through in every interaction, enlightening us with historical anecdotes, cultural nuances, and hidden gems that we would have surely missed on our own. Looking back, I am filled with gratitude for Lydia's unwavering dedication and genuine care. She wasn't just a guide; she became a friend, a mentor, and a gateway to a deeper understanding of the rich tapestry of India. Our journey with her transcended mere sightseeing – it became a soul-stirring exploration of a land brimming with beauty, history, and diversity. Without a doubt, Lydia's presence was the defining factor that elevated our trip from good to extraordinary. To anyone considering a visit to India, I wholeheartedly recommend experiencing it through the eyes of a guide as exceptional as Lydia. You won't just see India; you'll feel it, taste it, and cherish it in ways you never thought possible. Thank you, Lydia, for being the compass that guided us through the wonders of India.
C Charles Coventry
51 days ago

A Seamless Experience with GreatRail: An Honest Review

It's not often that you come across an online booking experience that truly stands out, but my recent encounter with was nothing short of exceptional. From the moment I navigated their user-friendly website to the seamless booking process, I was impressed every step of the way. What truly set GreatRail apart was their impeccable customer service. After making my reservation online, I had a few queries and decided to give their office a call. The responsiveness and professionalism of the representative I spoke to were truly commendable. Not only did they address my concerns promptly, but they also followed up to ensure that everything was in order. In an age where booking online can sometimes feel impersonal, GreatRail managed to blend efficiency with a personal touch. The peace of mind that came with their attention to detail and commitment to customer satisfaction is something that keeps me coming back. If you're looking for a travel booking platform that values your time and prioritizes your experience, I wholeheartedly recommend giving GreatRail a try. Trust me, you won't be disappointed.
J J Bannister
51 days ago

Effortless Booking Experience: A Customer’s Delight

Navigating through the intricate world of train reservations, I stumbled upon Intrigued, I decided to give them a call to secure my tickets. Little did I know that this call would redefine convenience and efficiency for me. As the phone line connected, I was greeted by Lin, a beacon of assistance and knowledge. Lin's warm demeanor and professional demeanor instantly put me at ease. With precise guidance, Lin swiftly orchestrated my booking, leaving no room for confusion or delay. What truly amazed me was the sheer speed at which Lin operated. In a mere 10 minutes, my entire reservation was expertly handled. No cumbersome queues, no prolonged waiting - just a seamless process from start to finish. didn't just provide me with a ticket; they offered me a stress-free and streamlined experience that left a lasting impression. Lin's exceptional service truly showcased the dedication and efficiency of the company. Thank you,, for redefining the booking process and delivering excellence with every interaction. This seamless experience has transformed the way I view train reservations, all thanks to the exceptional assistance provided over the phone.
J Jan
51 days ago

A Journey of Efficiency and Care: My Experience with

Embarking on my travel plans with was a breeze from the start. The moment I called, I was pleasantly surprised by the minimal wait time before a friendly operator answered all my questions about prices, dates, and more. Their knowledge and willingness to assist truly made a difference in my booking experience. After finalizing my arrangements over the phone, I eagerly awaited the confirmation email. To my delight, it arrived promptly, along with a detailed invoice that put my mind at ease. The efficiency and care shown by in every step of the process truly stood out to me. I am grateful for the seamless and personalized service I received, making me confident and excited about my upcoming journey. Thank you,, for turning what could have been a stressful booking process into a smooth and enjoyable experience.
J John Jago
51 days ago

Uncover the Hidden Gems: A Sincere Review of

Embarking on a journey with was an experience that truly tested my curiosity. While their service is undeniably good, it does require a bit of digging to unearth the finer intricacies. It became apparent that some agents possess deeper insights than others, making the exploration process all the more intriguing. I must admit that the Amtrak sleeper service, despite opting for an upgrade, leaned towards the basic end of the spectrum. There was a simplistic charm to it, but perhaps a touch of enhancement would have elevated the experience. Additionally, some tours seemed to have an excess of free days, leading to moments of wandering and yearning for more structured activities. However, once you grasp these subtleties, a trip with unveils itself as a hidden gem waiting to be discovered. The initial nuances fade into the background, allowing the essence of a well-rounded holiday to shine through. With a newfound understanding, every aspect of the journey transforms into a piece of a larger, enriching puzzle. In conclusion, may require a bit of probing, but beneath the surface lies a travel experience worth unravelling. It's in those moments of awareness and discovery that the true beauty of the adventure emerges, making it a memorable escapade for those willing to delve deeper.
M M Llewellyn
52 days ago

Exceeding Expectations: A Heartfelt Experience with GreatRail

I recently had the pleasure of booking a vacation with, and I must say, their service exceeded all my expectations. While finalizing our holiday plans, I encountered a minor hiccup - my second date preference wasn't guaranteed while waiting for confirmation on our first choice. However, the agent I spoke with handled the situation with utmost professionalism and warmth. Their efficiency in addressing my concerns and their friendly demeanor truly stood out to me. Despite the slight inconvenience, I felt valued and well taken care of throughout the process. It's a rare find to come across such dedicated customer service these days, and it made a world of difference in my booking experience. I highly recommend to anyone seeking a seamless vacation-planning experience with top-notch customer service. Thank you for going above and beyond to ensure my satisfaction. I can't wait to embark on this journey knowing that I am in good hands.
G Geoff Turner
52 days ago

Transformed Travel Experience with Great Rail Journeys

Great Rail Journeys has completely transformed my travel experiences. The first-class booking service provided by their friendly and helpful staff is just the beginning of a truly remarkable journey. I have had the pleasure of going on several tours with them, and each experience has been nothing short of exceptional. From the moment I booked my tour to the actual journey itself, every detail was taken care of with the utmost professionalism and care. The attention to detail and the seamless planning that goes into their tours is truly impressive. Every aspect of the journey is meticulously planned, allowing me to relax and truly immerse myself in the experience. The friendly and knowledgeable staff were always on hand to answer any questions and ensure that everything ran smoothly. What sets Great Rail Journeys apart is their ability to create unforgettable experiences. Whether it's exploring breathtaking landscapes or delving into rich cultural heritage, every moment on their tours feels truly special. The passion and expertise of the tour guides added an extra layer of depth to each destination, providing insights that I would have otherwise missed. What I love most about Great Rail Journeys is their commitment to creating authentic and immersive travel experiences. It's not just about visiting a destination, but about truly experiencing it in a meaningful way. Their inclusive approach ensures that every traveler feels valued and catered to, creating a warm and welcoming atmosphere throughout the journey. I cannot recommend Great Rail Journeys enough. Each tour has left me with cherished memories and a deep appreciation for the destinations I've had the privilege to visit. If you're looking for a travel experience that goes above and beyond, look no further than Great Rail Journeys. They have truly set the bar for excellence in the travel industry.
J Jennifer
52 days ago

Exceptional Service and Friendliness: A Testimonial for GreatRail

My experience with left me pleasantly surprised. The staff members I interacted with deserve special mention for their exceptional service and friendliness. When I reached out for assistance, I was promptly connected with not just one but two individuals who went above and beyond to help me. Their willingness to assist, coupled with their warm and friendly demeanor, instantly put me at ease. Unlike many customer service encounters where long wait times are the norm, I was pleasantly surprised to get through to someone right away, streamlining the entire process. Their efficiency and professionalism made the experience not only stress-free but enjoyable. GreatRail truly excels not just in the services they offer, but in the caliber of their staff. It's rare to find such a combination of expertise and genuine care in today's fast-paced world, and for that, I am truly grateful. I wholeheartedly recommend GreatRail to anyone seeking not just a service provider, but a team of dedicated professionals who value customer satisfaction above all else.
R Ray Fraser
52 days ago

Embarking on Unforgettable Journeys with Great Rail Adventures

As a seasoned traveler, I have embarked on numerous adventures with Great Rail, and each experience has left a lasting impression on me. From the moment I booked my trip to the moment I returned home, the exceptional service and attention to detail have always stood out. The booking process was seamless, thanks to the friendly, knowledgeable, and helpful staff who went above and beyond to ensure all my preferences were met. Their professionalism and efficiency set the tone for a stress-free holiday from the get-go. One of the highlights of my Great Rail adventures has been the first-class Tour Managers who accompanied us every step of the way. Their expertise, enthusiasm, and dedication to creating memorable experiences for each traveler truly elevate the journey. Whether it's navigating intricate travel logistics or providing valuable insights into local culture, these Tour Managers are the backbone of a truly remarkable vacation. I wholeheartedly recommend Great Rail to all travel enthusiasts looking for a well-curated and enriching holiday experience. Trust me, once you embark on a Great Rail adventure, you'll be hooked for life!

Introduction is a well-established and reputable online travel agency that specializes in worldwide rail tours. With over 30 years of experience in the industry, they have built a solid reputation for providing high-quality, all-inclusive holidays via train. Their aim is to offer unique and unforgettable travel experiences, making rail travel a comfortable and convenient option for explorers.

Pros and Cons

  • Pros:
  • Extensive range of rail tour options
  • Expertly curated itineraries and destinations
  • All-inclusive packages with accommodation and meals
  • Knowledgeable and friendly tour managers
  • Excellent customer service and responsiveness
  • Competitive pricing and value for money
  • Flexible payment options
  • Cons:
  • Website can be overwhelming for first-time visitors
  • Slightly limited destinations in certain regions
  • Some tours may have limited availability

User Experience

The website offers a user-friendly interface, allowing visitors to easily search and navigate through the extensive range of rail tours. The search filters enable users to refine their search based on various criteria, such as destination, duration, and theme. Each tour is accompanied by detailed descriptions, itineraries, and images, providing a comprehensive overview of what to expect.

Pricing and Value for Money offers competitive pricing for their all-inclusive rail tours, considering the high-quality experiences provided. The pricing includes accommodation, meals, transport, and guided activities, ensuring customers get excellent value for their money. They also offer occasional promotions and discounts, further enhancing the affordability of their packages.

Customer Service has a dedicated customer service team that is easily reachable via phone, email, or live chat. They are known for their prompt responses and personalized assistance, ensuring that customers' queries and concerns are addressed effectively. The tour managers on each trip are highly experienced and helpful, making sure travellers have a hassle-free and enjoyable journey.

Product Quality and Selection prides itself on offering top-notch rail tour experiences. They carefully select hotels, restaurants, and attractions to guarantee high-quality services and experiences for their customers. The selection of destinations is diverse, with tours covering Europe, Asia, North America, and more. Each tour is designed to highlight the unique characteristics of the chosen regions, offering a rich cultural and scenic experience.

Website Usability

The website's layout and design are visually appealing and easy to navigate. The homepage features popular tour destinations and current promotions, providing a quick glimpse into what's on offer. The search function is intuitive, making it effortless for users to find their desired tours. The site also features informative articles, travel guides, and customer testimonials, adding to its overall usability.

Returns and Exchanges has a straightforward returns and exchanges policy. In case of any unforeseen circumstances or cancellations, they have a dedicated team to assist customers in rescheduling or refunding their bookings. The specific terms and conditions regarding returns and exchanges are clearly stated during the booking process.

Promotions and Discounts frequently offers promotions and discounts throughout the year. These can range from early bird discounts, limited-time offers, last-minute deals, or loyalty program perks. Customers can stay updated on the latest promotions by subscribing to their newsletter or following their social media channels.

Reputation has built a strong reputation in the travel industry over the past three decades. Their commitment to delivering exceptional rail tour experiences has earned them numerous positive reviews and testimonials from satisfied customers. They have also received accolades and recognition from industry organizations, further solidifying their reputation as a reputable online travel agency.

Payment Options offers flexible and secure payment options to cater to the needs of their customers. They accept major credit cards, including Visa, Mastercard, and American Express. Alternatively, customers can also choose to make payments via bank transfer. The payment process is encrypted for security, ensuring the protection of personal and financial information.

Loyalty Programs offers a loyalty program known as "GT Club Membership." Membership provides exclusive benefits, such as priority booking, special offers, and access to members-only events. Accumulated points can be redeemed for future tours or additional services. The loyalty program enhances the overall customer experience and rewards frequent travellers.

Customer Reviews

Online reviews and testimonials for are overwhelmingly positive. Customers frequently praise the seamless organization and attention to detail in their tours. The knowledgeable tour managers, friendly staff, and well-curated itineraries are often highlighted as significant positive factors. The positive reviews reflect the company's commitment to delivering exceptional travel experiences.

Community Involvement actively engages in community involvement initiatives. They partner with local organizations and charities in various destinations they operate in. Their involvement includes environmental conservation, supporting local communities, and promoting sustainable tourism practices. By actively giving back to the communities they visit, demonstrates their commitment to responsible travel.

Shipping and Costs

As an online travel agency, does not require shipping of physical products. However, they provide all necessary travel documents digitally, ensuring a smooth pre-departure process for their customers. In terms of costs, the pricing on the website is transparent and includes all relevant fees and taxes, giving customers a clear understanding of the total cost involved.

In conclusion, is a highly reputable online travel agency that specializes in all-inclusive rail tours. They offer a wide range of meticulously planned itineraries, exceptional customer service, and competitive pricing. Their commitment to providing unforgettable travel experiences, paired with their long-standing industry expertise, makes them a trusted choice for rail travel enthusiasts worldwide.