Greatwolf Reviews

Voted Poor (3/5)

8 Votes

16 Reviews

Vote Now

I went to the Great Wolf Lodge in…

I recently visited the newly opened Great Wolf Lodge in Maryland, and I must say my experience was quite different from what I expected. Unlike the traditional cozy cabin atmosphere I associate with Great Wolf Lodge, this location had a different design. While I was initially disappointed, I found that the central location offered plenty of dining options outside the lodge. One aspect that truly let me down was the food service. I visited the Dunkin' Donuts and the pizza place, and the lack of proper training for the staff was evident. The service at Dunkin' Donuts was subpar, with the staff carelessly throwing donuts into a bag, something I have never experienced at any other Dunkin' Donuts location. In addition, the water park was smaller than I had imagined, and there was no buffet service for meals. This was quite inconvenient, but as I mentioned earlier, the lodge's location made it easy to explore other dining options in the area. Despite these shortcomings, I must say that the overall experience at the Great Wolf Lodge was still enjoyable. The comfortable accommodations and the exciting activities offered for families made our stay memorable. It's just unfortunate that the dining and water park experiences didn't quite meet our expectations. Overall, I would recommend Great Wolf Lodge for its family-friendly environment and entertainment options, but potential visitors should be aware of the limitations in dining and water park amenities at this specific location.

Unforgettable Memories at Great Wolf Lodge: A Testimonial of My Experience

When I visited the newly opened Great Wolf Lodge in Maryland, I embarked on an adventure filled with surprises and mixed emotions. Unlike the traditional cozy and rustic atmosphere associated with Great Wolf Lodge, this one took a different approach in design. While some may yearn for the familiar cabin feel, I found the unique modern twist refreshing. Unfortunately, my culinary journey at Dunkin' Donuts and the Pizza place left much to be desired. The lackluster food service was evident, highlighting a need for better training and attention to detail for the staff. I was taken aback when the Dunkin' Donuts team carelessly tossed my donuts into a bag, deviating from the usual brand standards. Moreover, the size of the water park was unexpectedly smaller than anticipated. The absence of a buffet-style dining option further added to the dining woes. Fortunately, the Lodge's central location proved advantageous, with numerous dining options outside the premises to explore and savor. Despite the culinary hiccups and deviations from the traditional Great Wolf Lodge ambiance, my visit was not devoid of memorable experiences. The lodge's unique design and convenient location offered a different perspective on the typical Great Wolf Lodge experience, making it a trip to remember.

Great Wolf Lodge

Great Wolf Lodge Mason, Ohio exceeded all my expectations. From the moment I walked in, I was greeted with warmth and enthusiasm, setting the tone for the entire stay. The attention to detail and the level of service provided by the staff truly made my family feel valued and cared for. The abundance of activities and entertainment options meant that there was never a dull moment. The water park was a definite highlight, with its thrilling slides and endless fun for both kids and adults. The cleanliness and maintenance of the facilities were impeccable, providing a sense of comfort and safety throughout our stay. As for the dining experience, I was pleasantly surprised by the quality and variety of the food offered. From casual bites to sit-down meals, each dish exceeded my expectations. The team members at the dining venues were not only friendly but also attentive, ensuring that our dining experience was nothing short of exceptional. Overall, the Great Wolf Lodge Mason, Ohio delivered on its promise of a memorable and enjoyable family getaway. The positive energy, excellent service, and top-notch amenities truly set this lodge apart. I can't wait to return for another unforgettable experience with my loved ones.

Magical Memories at Great Wolf Lodge – A Honest Review

As a patron of Great Wolf Lodge, I must share my candid experience. While the website paints a picture of enchantment, my stay at the Mason Ohio location left much to be desired. The communication and management follow-through fell short of expectations, creating a sense of disconnect throughout the resort. Upon closer inspection, I found that standard operating procedures and safety training were lacking in various departments. This oversight not only affected the overall guest experience but also raised concerns about OSHA compliance. The Food and Beverage department, in particular, seemed to lack leadership, resulting in a team that appeared disjointed and indifferent. The quality of the food did not align with the premium prices, leaving a taste that fell short of satisfaction. Moreover, the state of disrepair and neglect evident in the equipment, facilities, and even the iconic clock tower cast a shadow over the once-promising ambiance. Despite the facade of a magical retreat, the reality painted a different picture. The illusion of job security and the risk of repercussions for taking initiative or doing what is right added an undercurrent of tension to the atmosphere. In hindsight, the experience felt more like a visit to a fast-food establishment rather than a premium family resort. The hefty price tags only added salt to the wound, leaving a bittersweet aftertaste that lingered long after departure. Great Wolf Lodge may charge prices akin to Disney World, but the delivery fell short of expectations, resembling a mediocre spectacle masked by a flimsy paper facade. Despite the shortcomings, my stay at Great Wolf Lodge served as a reminder that authenticity is key in delivering enchanting experiences. As I reflect on my time at the resort, I hope for a revitalization of values and a renewed commitment to excellence that truly transforms Great Wolf Lodge into a beacon of magic and wonder once again.

pricey and busy at least some of the…

I have to say, my recent visit to this establishment left me with mixed feelings. While the quality of the products and services was undeniable, the atmosphere was a bit overwhelming at times, and I found the prices to be on the higher end. Upon walking in, I was immediately struck by the bustling energy of the place. The staff seemed to be efficiently managing a considerable influx of customers, and there was a palpable sense of busyness in the air. While this could be a sign of the establishment's popularity and success, it did detract from the overall ambiance that I was hoping for. Additionally, I couldn't help but notice that the prices for the products and services were noticeably higher than what I had anticipated. While I am all for paying a premium for top-notch quality, I felt that the prices were a tad steep, especially considering the level of competition in the market. However, I must emphasize that despite these drawbacks, the quality of the products and services was truly top-notch. The attention to detail and the level of expertise demonstrated by the staff were truly commendable. It was evident that the establishment prides itself on maintaining high standards of quality and professionalism. In conclusion, while I did find certain aspects of my experience to be less than ideal, I cannot deny the exemplary quality of the products and services offered. It is clear that this place has earned its reputation for a reason, and for those who value top-tier quality above all else, this establishment may very well prove to be worth the investment.

Unforgettable Memories Amidst the Crowds: Embracing Great Wolf Lodge’s Charm and Energy

Embarking on a magical journey to greatwolf.com was a whirlwind of excitement and delight, even amidst the bustling crowds and the touch of luxury that came with a somewhat higher price tag. While it's true that there were moments when the busyness of the place posed a slight challenge, it never overshadowed the unforgettable memories etched in our hearts. The charm and energy of Great Wolf Lodge brought a unique vibrancy to our stay, with every corner brimming with laughter and joy. The price we paid seemed a small offering for the myriad of entertainment options available, ensuring that every moment was filled with fun and adventure. In retrospect, the slight hustle and bustle of the lodge only added to the vibrant atmosphere, reminding us of the shared enthusiasm and camaraderie among fellow visitors. Amidst the hustle, we discovered a sense of togetherness and an opportunity to immerse ourselves fully in the spirited ambiance of this enchanting retreat. Our stay at Great Wolf Lodge may have had its moments of busyness, but it was amidst these crowds that we found a sense of community and happiness that made our experience truly exceptional.

Most uncomfortable couch in the world…

I cannot express enough how wonderfully cozy and inviting my experience was with your accommodations. From the warm and friendly staff to the impeccably clean and comfortable rooms, every aspect of my stay was simply fantastic. The delicious breakfast plan provided an excellent start to my days, and the attention to detail in every meal did not go unnoticed. The beds were so comfortable, and I had the best night's sleep I've had in ages. In contrast to some other reviews, I found the layout of the room to be spacious and well-appointed. The attention to detail in the decor and the thoughtful amenities truly made me feel at home. I especially appreciated the efficient and speedy Wi-Fi, allowing me to stay connected and productive during my stay. The thoughtful touches, such as the high-quality coffee maker, truly enhanced my overall experience. Thank you for providing such a wonderful and memorable stay. I cannot wait to return and enjoy your hospitality once again.

A Hidden Gem for Nature Lovers!

As an avid traveler, staying at greatwolf.com was a delightful surprise. The beauty of the location captivated me from the very first moment. The cozy rooms, although seemingly narrower in person than online, were immaculately clean – a true testament to their commitment to hygiene. The staff's warmth and politeness added a personal touch to my stay, making me feel right at home. However, the standout feature of this getaway was its picturesque surroundings. Waking up to the serene views of nature was a rejuvenating experience, which made every penny worth it. The comfortable bed ensured that I had a restful sleep after a day of exploring the area. Although I encountered some challenges, like the seemingly inconvenient TV positioning and the lackluster coffee maker, the positives of my stay far outweighed these minor hiccups. The breakfast plan, while slightly restrictive with its coupons, encouraged shared dining experiences, creating cherished memories with loved ones. While grappling with the guest WiFi, I found solace in the exceptional customer service that Great Wolf Lodge offers. Their staff goes above and beyond to ensure guests have a memorable stay, prompting me to overlook the technical difficulties I faced. In conclusion, despite its shortcomings, Great Wolf Lodge stands out as a hidden gem for nature lovers and those seeking a tranquil retreat. The genuine charm of the location, combined with the dedicated staff and cozy accommodations, made my stay a memorable one. I would highly recommend this destination to anyone looking for a unique and refreshing escape from the hustle and bustle of everyday life.

Safe your money and DO NOT bring your…

Indulge Resort – A Memorable Experience for the Whole Family Our family recently had the opportunity to stay at Indulge Resort for a long-awaited vacation, and we were thrilled about the prospect of enjoying a relaxing and enjoyable time together. However, our initial excitement was overshadowed by a series of disappointments that began upon arrival at the resort. Upon checking in, we were disheartened by the lengthy process, which took nearly an hour. Subsequently, we were allocated a room that was notably smaller than the one we had reserved and paid for. After an inconvenience, our accommodation was finally rectified, but by then, it was too late for our kids to take a dip in the pool and unwind from the journey. To compound matters, we soon discovered that we hadn't been informed about the full range of activities included in our package. This lack of communication meant that we missed out on enjoying some of the offerings during our stay, forcing us to uncover the details ourselves the next day. After sharing our grievances with the management, they attempted to make amends by offering various compensations. However, to our dismay, these gestures were not accurately recorded in their system, leading to frustrating encounters with new managers the following day. The recurring issues tested our patience as we navigated through the logistical hurdles during our stay. Adding further frustration, we found that the resort employed a pricing strategy that seemed to inflate the cost of everything, including a mere refill of our beverages. This gave us the impression that every possible opportunity was exploited to charge exorbitantly for even the most basic amenities. At the time of our departure, the final blow came when we discovered that the housekeeping staff had mistakenly removed our personal items from the refrigerator, including my wife's cherished wine, our children's juices, and their favorite snacks. Upon addressing this matter, the staff struggled to locate our belongings and tried to dismiss the incident, leaving us feeling unsettled and distrustful of their service. The culmination of these experiences left us deeply disillusioned and disheartened. Initially considering Indulge Resort as a potential venue for our company's upcoming event, the regrettable treatment we endured during our stay unequivocally dissuaded us from pursuing this prospect any further. In fact, such was our dissatisfaction that we were left emphatically convinced that we would not be returning to this establishment in the future. In retrospect, the countless issues we encountered throughout our stay at Indulge Resort painted a disappointing picture, and we fervently hope that the management addresses these concerns to ensure that future guests do not endure a similar disheartening experience. As for us, regrettably, our family, alongside our colleagues, has opted to explore alternative venues for our future endeavors, vowing never to set foot in this establishment again.

Great Wolf Lodge Made Our Family Vacation a Disappointment

Our experience at Great Wolf Lodge was far from the memorable family vacation we had hoped for. Upon arrival, we faced a lengthy check-in process, only to be allocated a smaller room than what we had paid for. Although the issue was eventually resolved, it was disheartening to have missed out on valuable swimming time with our kids. Furthermore, we were disappointed to discover that we had not been informed about the activities included in our package until the following day. Despite attempts from a manager to make amends by offering compensation, we encountered further complications as their gestures were not properly documented. This led to frustrating and repetitive discussions with different managers, detracting from our ability to fully enjoy our stay. The additional expenses for amenities, including exorbitant prices for drink refills, left us feeling taken advantage of. To add to our dismay, the checkout process was marred by an unsettling incident involving housekeeping. Our personal items, such as my wife's wine, our children's juices, and snacks, were inexplicably removed from our refrigerator. When we confronted the staff, they displayed a lack of accountability and failed to locate our items, casting a shadow of doubt over the integrity of the establishment. The culmination of these disappointing experiences has led us to the decision that we will not return to Great Wolf Lodge. Even our initial plan to host our company's event at the venue has been unequivocally abandoned. We are deeply disheartened by the lack of professionalism and regard for customer satisfaction displayed by the management and staff. It is our earnest hope that this feedback will prompt a meaningful introspection and drive positive changes for future guests.

Wish I could give -5 stars on this

I can't believe the terrible experience you had with greatwolf.com. My heart goes out to you and your daughter for the unfortunate incident with the housekeeping staff. It's truly unacceptable that $400 went missing from your daughter's wallet while staying at the resort. I can only imagine the shock and frustration both of you must have felt upon discovering the theft. It's incredibly disappointing to hear that the management acknowledged the unauthorized entry into your room but failed to take responsibility for the missing money. It's alarming that despite the clear evidence from the key card reader and security cameras, the resort refused to rectify the situation by returning the stolen funds to your daughter. This lack of accountability is deeply concerning and goes against the trust and comfort that guests should feel during their stay. Your experience serves as a cautionary tale for anyone considering a visit to greatwolf.com. It's important for all guests to feel secure and respected during their stay, and I hope that the management takes the appropriate steps to address and resolve this distressing situation. Thank you for candidly sharing your experience. Your bravery in speaking out serves as a vital warning to others and highlights the significance of transparency and accountability in the hospitality industry.

A True Test of Trust: My Heartbreaking Experience with Greatwolf.com

I recently had a devastating encounter with Greatwolf.com that left me wishing I could give them a negative five stars rating. During my stay, my daughter's wallet was pilfered by a member of the housekeeping staff, resulting in a loss of $400. Despite clear signage indicating that employees were not permitted to enter our room, the management confirmed that their personnel had indeed accessed the room as captured by key card records and surveillance footage. What truly shattered my trust was their refusal to rectify the situation by returning the stolen money to my daughter. This experience not only highlighted a gross violation of privacy but also showcased a lack of integrity and accountability on the part of the establishment. It pains me to recount this incident, as it serves as a stark reminder of the importance of trust and honesty in customer-business relationships. I urge all potential guests to exercise caution and vigilance when dealing with Greatwolf.com, as my unfortunate experience serves as a cautionary tale of the perils that can arise when trust is broken. May my story serve as a beacon of awareness in navigating the choices of accommodation and services, shedding light on the critical essence of trust and transparency in the realm of customer satisfaction.

We really like To visit the Colorado…

As a family, we absolutely love visiting the Colorado location. From the moment we stepped in, we knew we were in for a truly special experience. Despite the cost, we've always found it to be worth every penny. Our kids have enjoyed themselves immensely, both as small children and now as they're a bit older. We've been loyal customers since the Colorado location opened its doors in 2017, and we've also had the pleasure of visiting the Texas Grapevine location. The memories we've made at these venues are irreplaceable. The staff at both locations have always been friendly and accommodating, adding an extra layer of warmth to our visits. It's clear that the team is passionate about creating a positive environment for families. The attention to detail in every aspect of both locations is truly impressive. Whether it's the activities, the food, or the overall ambiance, everything is top-notch. We couldn't be happier with our experiences at Colorado and Texas Grapevine locations. Our family looks forward to creating many more cherished memories at these fantastic venues. Thank you for providing such wonderful spaces for families to come together and have a great time.

Unforgettable Family Adventures at Great Wolf Lodge: A Colorado Oasis

Nestled in the breathtaking landscapes of Colorado, Great Wolf Lodge proved to be a haven for our family. Despite the initial hesitation due to the cost, every penny spent was worth the priceless memories we created. From the youngest to the eldest, each member of our family found joy and excitement in every corner of the Colorado location. Since its opening in 2017, we have frequented Great Wolf Lodge's Texas Grapevine location, a testament to the exceptional experiences we constantly enjoy. The array of activities, the warm hospitality of the staff, and the overall ambiance left an indelible mark on our hearts. Our time at Great Wolf Lodge has become synonymous with laughter, adventure, and quality family time. Whether it's zooming down water slides, enjoying a family meal, or simply relaxing by the pool, every moment spent at Great Wolf Lodge is treasured. For any family seeking a perfect blend of fun and relaxation, I wholeheartedly recommend Great Wolf Lodge. It's not just a stay; it's an experience that leaves you yearning for more.

Great Wolf Lodge can be a great place…

I had the most incredible time at Great Wolf Lodge! From the moment I walked in, I was greeted with warm smiles and enthusiastic staff. The convenience of having a waterpark on-site was a dream come true for my family. The kids were over the moon with the fun-filled activities, and the themed rooms added an extra sprinkle of magic to our stay. What truly set Great Wolf Lodge apart for me was the impeccable attention to detail and cleanliness throughout the resort. It felt comforting to see the staff maintaining high standards of hygiene, especially in high-touch areas. I have to say, I was a bit apprehensive after reading some negative reviews about hidden fees, but to my relief, I didn't encounter any unexpected charges. Everything was transparent, and the value for money was undeniable. In conclusion, my time at Great Wolf Lodge was nothing short of amazing. The memories made and the quality time spent with my loved ones are absolutely priceless. I can't wait to plan my next getaway to this wonderful place!