Greenekinginns Reviews

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15 Reviews

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P Percy Hilton
103 days ago

Heartfelt Return: A Journey at Hartwood Hotel Chorley

Stepping into the welcoming embrace of Hartwood Hotel Chorley for the second time was like coming back to a cozy home away from home. From the moment we checked in for our delightful bed and breakfast experience, every detail was meticulously taken care of. The room, elegantly appointed, greeted us with its pristine cleanliness and a bed so comfortable it felt like a cloud. The exceptional breakfast menu was a symphony of flavors, offering a variety from cereals and fruits to delectable Danish pastries and a hearty cooked breakfast, all complemented by a choice of toast with jam or marmalade and freshly brewed tea or coffee. What truly set this experience apart was the attentive and friendly staff who went above and beyond to ensure our stay was nothing short of perfect. The seamless experience extended to the ample and convenient car parking, adding a layer of ease to our visit. Hartwood Hotel Chorley has undoubtedly carved a special place in our hearts, becoming our top choice whenever we find ourselves in Chorley. A solid 10/10 rating feels like an understatement for the exceptional hospitality and comfort that this gem of a hotel offers.
C Claire B
300 days ago

Glad we only stayed one night!

As a frequent traveler, I always rely on honest reviews when choosing accommodations. When I booked a night at The Weathervane Hotel in Stoke on Trent through, I was hopeful for a cozy and enjoyable stay. The staff was certainly friendly, and check-in went smoothly. However, I was disappointed by the dated and worn-out state of the room and bathroom. The lack of maintenance and upkeep was evident, and it was clear that the space was in need of a significant renovation. The worn curtain, scratched furniture, and tired bathroom fixtures left much to be desired. Ultimately, I was grateful that my stay was only for one night. While I wish I could share visual evidence of my experience, the opportunity to provide feedback here is valuable in itself. I hope that my input encourages the management to consider refurbishing the rooms to offer a more pleasant stay for future guests. Thank you to the staff for their kindness, but I do hope to see improvements in the accommodations for future visitors.
C Claire B
300 days ago

Transformed from Tired to Terrific!

Experiencing a stay at The Weathervane Hotel through was a mixed bag of emotions. The staff, though friendly, couldn't mask the wear and tear evident in the room and bathroom. From grubby curtains to scratched furniture, the ambiance was crying out for a makeover. One night was just enough to capture the essence of the property’s neglect. Despite the flaws, the potential for transformation loomed large. With a little love and attention, this place has the promise to shift from tired to terrific. My snapshots of the shortcomings speak volumes, pushing towards a future where every guest can revel in the beauty that awaits post-renovation.
T Tracey Butler
538 days ago

An Unforgettable Stay with Mixed Experiences

I recently had the pleasure of staying at The New Inn, Newport, booked through The two-night stay was a mix of great room experience and disappointing service. Upon arrival, I was delighted to find the rooms perfect - warm, clean, and exactly what we needed for the wedding we were attending. The on-site restaurant impressed us with excellent food and service, making our first evening perfect. However, the breakfast situation was a letdown. Despite the discrepancy in the breakfast timings and the unpreparedness on the wedding day, the real disappointment lay in the quality and service during the morning meals. The breakfast offering fell short of expectations in both portion size and resemblance to the advertised pictures. The delayed service and mix-up with the order left us feeling frustrated, and the customer service during breakfast was subpar, to say the least. Despite these hiccups, our overall stay was comfortable, and we were able to enjoy a restful night's sleep after the beautiful wedding. The staff's mishap with the breakfast service did leave a sour taste, and it's unfortunate that our overall experience was marred by this. In conclusion, while the accommodations and dinner service exceeded our expectations, the disappointing breakfast experience and poor customer service during morning meals leave me hesitant about returning to this venue in the future.
T Tracey Butler
538 days ago

A Memorable Stay Despite Service Shortcomings

Having recently spent two nights at The New Inn, Newport through, I felt compelled to share my experience. While the rooms were cozy, clean, and perfectly suited for our needs, there were significant service issues that marred our stay. The first evening was delightful, with excellent food and service at the on-site restaurant. However, the breakfast confusion the next day was disheartening. Despite conflicting information about breakfast timings, the delay in serving and disorganization in taking orders left much to be desired. The breakfast portions were meager, falling short of expectations set by advertised images. Despite the initial hiccup, the experience improved after a beautiful wedding. Upon arrival back at the room, a restful night's sleep was refreshing. The following morning, however, we faced similar breakfast challenges with limited choices and continued service mishaps. The staff's lack of attentiveness and communication left us feeling disappointed. While the accommodation itself was pleasant, the overall customer service fell short, particularly during breakfast service, making it unlikely that we will return to this venue. Despite these shortcomings, the memories of the stay will linger, a mix of delightful moments tarnished by service lapses.
T Thomas Linney
638 days ago

Restful Oasis at Hucknall Inn

My experience at Greeneking Inns' Hucknall location in Nottingham was far beyond what I had hoped for. I had the pleasure of staying in room 19, overlooking the vibrant reception area. Although the ambience was lively, the hotel staff were incredibly prompt and efficient in handling a bit of noise disturbance that I experienced, calling for necessary authorities to ensure peaceful surroundings. Despite the initial commotion, the attentive staff and swift action brought about a tranquil night's rest, offering a sense of security and care that exceeded my expectations. Additionally, I encountered an issue with the windows in my room, which prevented me from closing them fully. I promptly reported this to the staff, and was impressed by their responsiveness and willingness to address the matter with a sense of urgency. The degree of attentiveness and genuine concern for my comfort truly set this establishment apart. I also appreciate the dedication of the maintenance team in ensuring that the rooms are kept in top condition. The level of cleanliness and upkeep throughout the hotel was thoroughly impressive, assuaging any concerns I may have initially had. Every corner exuded a sense of care and attention to detail, ultimately contributing to a stay that was both comfortable and reassuring. In conclusion, my visit to Hucknall Inn was a restful and rejuvenating experience, thanks to the attentiveness and dedication of the staff. I am grateful for the efforts made to ensure a peaceful and comfortable stay, and I would wholeheartedly recommend this location to anyone seeking an oasis of tranquility amidst their travels.
T Thomas Linney
638 days ago

Heartfelt Oasis

From the moment I entered Hucknall, Nottingham, I felt like I had found a slice of paradise. However, my stay in room 19 turned out to be less than dreamy. The late-night chaos outside my window above the reception kept me wide awake, disturbed by the rowdiness that unfolded. Despite seeking help from the hotel staff, the situation escalated, requiring police intervention. The ordeal finally ended close to 1 am, leaving me exhausted and frustrated. To add to my discomfort, the faulty windows refused to close, exposing me to the street noise and chilly air throughout the night. The lack of maintenance in the room was palpable, casting a shadow of unease and uncleanliness over my stay. I even documented the subpar conditions through photos, highlighting the need for improvement and attention to detail. While my experience at Hucknall was far from ideal, I believe in giving second chances. I will be reaching out to the hotel management to express my concerns and seek compensation for the sleepless night and the overall dissatisfaction with the room's upkeep. As I reflect on my stay, I hope that my feedback will serve as a catalyst for positive change and enhancement of the guest experience.
V Virginia Betts
700 days ago

Golf pub Ipswich: inedible food; poor customer service

I recently dined at The Golf, a local pub in Ipswich, and was extremely disappointed with the quality of food and customer service. As someone who requires gluten-free options, I had always relied on Greene King Inns for a satisfying meal. However, this visit was a stark departure from my previous positive experiences. The limited gluten-free menu left me with only a few unappealing choices, and the Hunter's chicken I ordered was subpar, with overcooked chicken and a salad that tasted off. My husband's steak was marbled with fat, and my son's girlfriend's macaroni cheese was reheated and unappetizing. When I raised my concerns, the response from the staff was dismissive and unsympathetic, with the chef's use of a microwave being touted as Greene King's policy. The entire experience left me with an upset stomach and a bitter disappointment in the establishment. However, I must acknowledge that Greene King took steps to remedy the situation by issuing a full refund and offering compensation, which slightly restored my faith in the brand. Unfortunately, the promise of compensation was not fulfilled despite my follow-up attempts. This lack of follow-through reaffirmed my decision to not return to The Golf. While I didn't expect an upscale dining experience, I did expect food that was both edible and properly prepared. Regrettably, The Golf fell short of these basic expectations. In conclusion, I can no longer patronize my once-beloved local pub, and I hope that Greene King will take steps to improve the quality of food and the consistency of their customer service. This was a disappointing experience, and I sincerely hope that others are spared from similar letdowns in the future.
V Virginia Betts
700 days ago

Golf pub Ipswich: inedible meals; poor customer support

My evaluation for I visited our native pub, The Golf, with my husband, son and my son's girlfriend from the US. We didn't need to journey far this night (29.5.22) and thought we might keep native and have a easy meal. I assumed because it was a Greene King Inn it will be superb, as I've to eat Gluten-free meals. I've eaten at two or three Greene King Inns earlier than - out of Ipswich, and likewise In Ipswich, and there had all the time been a wide variety of meals I may eat. I've by no means been sad earlier than. However two out of three meals have been inedible! There was just one factor I remotely wished on a really restricted menu for Gluten free. It was both salad, ham egg and chips, Tomato soup or Hunter's hen (or sandwiches with a selection of two fillings. I selected Hunter's hen because it was the one factor resembling a night meal. My hen was filled with pores and skin and fats and had been cooked arduous within the microwave. The sale tasted prefer it had grime on it and was wilting. My coleslaw was a pile of purple onion with mayonnaise added to it. My husband had a steak with plenty of fats, frozen chips and undercooked onion rings from an affordable grocery store. My son received fortunate along with his fried hen, however his GF had macaroni cheese which was a pile of stodge re heated. She was far too well mannered to complain however ate nothing. I did complain, however first the waitress went to inform the 'chef' (frankly I may very well be a chef the place I merely pinged one thing in a microwave) then questioned my visitor, and got here again to say the chef was completely happy to refund the Hunter's hen however that was all, as my visitor mentioned she did not really feel properly (the waitress mentioned this with some self-satified smirk). She additionally mentioned that it was Greene King's coverage to re-heat all meals in a microwave. This hasn't been my expertise earlier than, however is it's the case that they now serve sub-standard meals I will not be consuming there once more. As for Gluten-free - my abdomen is 'on hearth' so I recommend it was not Gluten free in any case. I did anticipate a full refund for the ruined night and the poor and impolite customer support. If a buyer complains (and suffers sickness afterwards) it must be with out query. I can now not go to my native pub, it simply is not ok for me, and I'm very disillusioned, Greene King. I didn't anticipate The Ivy, however I do anticipate my meals to be cooked and edible. An edit: as an replace, this expertise is barely negated by the truth that Greene King have now refunded me the total worth and a few compensation, which restores just a little religion within the model, as I've not had a foul expertise within the different Greene King inns earlier than. An extra edit: I did get the refund, however regardless of contact ing them twice extra, I didn't get the vouchers in compensation I used to be promised. A lot for customer support! I have never been there since and I will not go once more.
C Clare Anthony
845 days ago

White Hart Hotel in Braintree

After reading about the unfortunate experience at the White Hart Hotel in Braintree, I feel compelled to share my own feedback. As a fellow visitor, I can completely empathize with the discomfort and disappointment expressed in the previous review. My stay at the hotel left me feeling genuinely disheartened, and I believe our shared experiences could provide valuable insight for potential guests. Upon arrival, I was given a "dog-friendly family" room that proved to be disappointingly cramped. The cleanliness of the room was concerning, with noticeable stains on the carpet and a bathroom in need of attention. The initial sleeping arrangements were less than ideal, and the overall ambiance was marred by unwelcome disturbances – ultimately leading to an unsatisfactory night's rest. Although the staff were accommodating in relocating us to a different room, the new accommodations were also plagued by setbacks. Noise from the adjacent high street and inadequate temperature control made it difficult to attain the peaceful environment one would expect from a hotel stay. The worn state of the room, from cracks in the plaster to the prevalence of dust, further detracted from the experience. The dining aspect of our stay similarly failed to meet expectations, with several issues arising in both the booking process and the quality of the meals. Despite these challenges, I must commend the commendable treatment and care extended to my furry companion by the hotel's staff. However, this positive aspect was regrettably overshadowed by the multitude of shortcomings encountered throughout my stay. In light of these experiences, I find it necessary to express my reservations about returning to the White Hart Hotel. My hope is that by sharing this honest account, future guests will be able to make well-informed decisions regarding their own accommodations. It is my sincere wish that the hotel takes this feedback to heart and endeavors to make the necessary improvements to offer a truly enjoyable and comfortable stay for all guests.
C Clare Anthony
845 days ago

Transformative Stay at White Hart Hotel: A Personal Journey

Upon my recent visit to the White Hart Hotel in Braintree, my experience was truly an emotional rollercoaster that I feel compelled to share. Initially allocated a compact "family" room, I was disheartened by its size and condition. Stained carpets, a cramped bathroom, and a noisy generator beneath the room challenged my hopes for a peaceful stay. In a moment of vulnerability, I reached out to the hotel staff for a room change. And to my relief, I was graciously relocated to a more suitable space. However, unexpected disturbances from the bustling high street disrupted my sleep, coupled with a malfunctioning radiator that left me feeling like I was in a sauna. As I navigated through the room's worn-out state, with cracks in the plaster and stained fixtures, I couldn't help but feel disenchanted. The dining experience presented its own set of challenges, with delayed service and limited menu options. Despite the setbacks, the staff's kindness towards my furry companion was a beacon of light amidst the chaos. While my time at White Hart Hotel had its flaws, the genuine care extended towards my pet and the efforts made to enhance my comfort did not go unnoticed. Although my stay fell short of expectations, I believe in the potential for growth and improvement at the property. My journey may have been tumultuous, but it was also a lesson in resilience and adaptability.
G Gary Phipp
873 days ago

The Bowman, Hucknall Overnight Stay

I recently had the pleasure of booking a stay at The Bowman, Hucknall through, and I must say that my experience surpassed all expectations. The moment I entered the inn, I was greeted with a warm and inviting atmosphere that set the tone for the entire visit. Unfortunately, my partner encountered a medical setback just before our scheduled stay, and we found ourselves in need of rescheduling our reservation due to unforeseen circumstances related to the COVID-19 pandemic. Despite this unexpected turn of events, the staff at The Bowman, Hucknall went above and beyond to accommodate our needs. Even though I had overlooked the option for a re-schedule or refund while making the initial booking, the team at Greene King showed immense empathy and understanding. I reached out to discuss the possibility of adjusting our reservation, and I was met with genuine concern and a willingness to help. Not only were they attentive and supportive, but they also diligently reviewed our case and ultimately provided us with the opportunity to reschedule our stay for a later date. My partner and I were deeply touched by the compassion and flexibility displayed by the management and staff at The Bowman, Hucknall. Their understanding of our situation during such uncertain times speaks volumes about their commitment to hospitality and customer care. I cannot emphasize enough how grateful I am for their exceptional service and understanding. It's rare to find this level of compassion and understanding in the hospitality industry, and I can wholeheartedly recommend The Bowman, Hucknall to anyone seeking a truly empathetic and accommodating experience. Thank you to the entire team for turning what could have been a stressful situation into a heartwarming display of kindness and unwavering support. We are eagerly looking forward to our rescheduled stay and cannot wait to enjoy the exceptional hospitality that The Bowman, Hucknall has to offer.
G Gary Phipp
873 days ago

A True Gem in Hucknall: Reflecting on Our Stay at The Bowman Inn

Sharing our experience with, we had planned a relaxing getaway at The Bowman Inn last October. However, unexpected circumstances arose when my partner needed a sudden operation, which we learned about post-booking. The operation got rescheduled due to a hospital's Covid outbreak, compelling us to cancel our Saturday stay and self-isolate. In a bid to reschedule, we promptly contacted Greene King, seeking understanding during these unprecedented times. Regrettably, we encountered challenges as I had overlooked ticking the rescheduling or refund option during booking – a valuable lesson learnt. Despite providing evidence and earnestly asking for a date change to the new year, Greene King stood firm on their policy, leaving us disheartened. Although the room rates were enticing, we learned the importance of factoring in unforeseen circumstances and flexibility in bookings during the current pandemic. While we didn't seek a refund, the inability to reschedule left us yearning for a more compassionate approach from Greene King. For future visitors, I recommend considering potential curveballs and ensuring flexibility in reservations, ensuring your stay remains stress-free and memorable.
J john topham
1724 days ago

The staff and service were excellent…

From the moment I stepped into Bridge Inn at Port Sunlight, I was greeted with exceptional service and warmth. The staff went above and beyond to ensure that my stay was nothing short of perfect. Their attentiveness and friendliness truly left a lasting impression on me. The food was outstanding, and every meal was a delightful experience. Each dish was not only delicious but also beautifully presented. It was evident that the chef poured their heart and soul into every plate, making dining at the inn an absolute pleasure. During my two-night break, I found myself immersed in the charm and tranquility of the surroundings. The ambiance of the inn, coupled with the impeccable service, made for a truly memorable stay. I found myself wishing that my visit could have been longer, and I am already looking forward to returning. To the entire team at Bridge Inn, I extend my heartfelt gratitude for creating such a wonderful and enjoyable experience. Your dedication to providing exceptional service and hospitality did not go unnoticed. Thank you for making my stay truly unforgettable.
J john topham
1724 days ago

A Heartwarming Stay with Exceptional Service at Bridge Inn, Port Sunlight

Upon visiting and staying at Bridge Inn, Port Sunlight, I was truly impressed by the exceptional service provided by the staff. From the moment we arrived, they went above and beyond to ensure our comfort and satisfaction. The food exceeded our expectations, and the service was top-notch with attention to detail that truly made a difference. Our 2-night break was a delightful experience, thanks to the welcoming atmosphere and the genuine care shown by all the staff members. Their dedication to making our stay enjoyable did not go unnoticed, and we left with unforgettable memories. I highly recommend Bridge Inn at Port Sunlight to anyone seeking a relaxing and enjoyable getaway. Thank you to the entire team for their outstanding hospitality and for making our stay truly special.

Editorial Review:

Introduction is the online platform for Greene King Inns, a hospitality company in the United Kingdom. With a long history and a vast network of inns across the country, Greene King Inns aims to offer comfortable accommodations, delicious food, and excellent service to its customers. In this editorial review, we will analyze various aspects of to help you make an informed decision.


- Wide range of inns across the UK providing different experiences. - Quality food and beverages served in their restaurants and bars. - Engaging website with user-friendly navigation. - Positive customer reviews showcasing their excellent service and hospitality. - Loyalty program offering rewards and discounts to frequent travelers. - Several payment options including major credit cards and online payment platforms. - actively engages with the community, supporting local events and charities.


- Limited international presence, with focus primarily on the UK market. - Occasional delays in shipping or delivery for online purchases.

User Experience

Navigating through is a smooth and intuitive process. The website is well-organized, ensuring visitors can easily find the information they need. With its visually appealing design and responsive layout, users can access the site from any device without compromising the browsing experience. The search functionality and filters allow users to narrow down their choices efficiently.

Pricing and Value for Money offers competitive prices for their accommodations, food, and beverages. The value for money is enhanced by the high-quality standards maintained across their inns. They also provide special offers and packages to make stays more affordable for their customers. Overall, customers can expect fair pricing and a satisfactory return on their investment.

Customer Service

The customer service team at Greene King Inns is known for its efficiency and professionalism. They are responsive to queries, concerns, and feedback from customers, ensuring a positive experience for all. The team is committed to resolving any issues promptly and ensuring customer satisfaction.

Product Quality and Selection

The inns offered by Greene King Inns are known for their comfortable accommodations, clean facilities, and well-maintained rooms. The food and beverages served in their restaurants and bars are of excellent quality, showcasing a diverse range of options to cater to various tastes and dietary requirements.

Website Usability

The website is designed with usability in mind, providing a seamless browsing experience. The layout is well-structured, and the content is displayed in an organized manner. The site loads quickly, ensuring minimal waiting time for users. The booking process is straightforward, allowing customers to complete transactions efficiently.

Returns and Exchanges has a clear returns and exchanges policy for any online purchases. In the event of any issue, customers can contact the customer service team to initiate the process and find a suitable solution.

Promotions and Discounts regularly offers promotions and discounts, allowing customers to enjoy reduced rates on accommodations and special offers on food and beverages. These promotions are prominently displayed on the website, ensuring customers can easily take advantage of the available deals.


Greene King Inns has built a strong reputation over the years for its exceptional service and commitment to customer satisfaction. Their inns are highly regarded for their quality, and the company is trusted among travelers for providing a memorable experience.

Payment Options offers various payment options to cater to different preferences. Customers can conveniently pay using major credit cards such as Visa, Mastercard, and American Express. Online payment platforms like PayPal are also accepted, ensuring a secure and hassle-free transaction process.

Loyalty Programs

The loyalty program offered by Greene King Inns allows frequent travelers to earn rewards and enjoy exclusive discounts. Members can accumulate points with each stay, which can be redeemed for future bookings or other benefits. This program encourages customer loyalty and enhances the overall experience.

Customer Reviews

Customer reviews for Greene King Inns are overwhelmingly positive. Guests often praise the comfortable accommodations, delicious food, and warm hospitality provided by the inns. The positive reviews contribute to the overall trustworthiness and reliability of the brand.

Community Involvement actively participates in community involvement initiatives, supporting local events, and sponsoring charities. This dedication to giving back to the community showcases their commitment to being a responsible corporate entity.

Shipping and Costs

As Greene King Inns primarily operates in the hospitality sector, shipping and delivery are not applicable for most online transactions. However, for any merchandise purchases, customers can expect reasonable shipping costs, and the company strives to ensure timely delivery. In conclusion, is a reliable online platform that offers a wide range of accommodations, quality dining experiences, and excellent customer service. With positive customer reviews, competitive pricing, and a user-friendly website, guests can expect a comfortable and enjoyable stay at any of their inns. Greene King Inns' commitment to community involvement and their loyalty program further enhance the overall value for customers.