Greenhouses Reviews

Voted Excellent (5/5)

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5 Reviews

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A Journey Through Disappointment and Resilience

Let me share my experience with greenhouses.com. The anticipation of purchasing a greenhouse was met with a staggering 15-week lead time. Despite bracing myself for the wait, the reality hit harder when the promised delivery date passed without a sign of my order. To my dismay, the initial wait of 15 weeks extended to a disheartening 25 weeks, leaving me questioning my decision to invest in a greenhouse just before summer's end. As May arrived, so did my greenhouse, but the challenges were far from over. The additional £400 paid for fitting seemed like a safeguard until I learned that the fitting service would be delayed for another month. The scheduled fitting on 5th June unraveled a new setback – the greenhouse was incomplete and could not be assembled as planned. The subsequent revelation that the greenhouse wouldn't fit on the base provided, despite following the dimensions provided by greenhouses.com, added to the mounting frustrations. Navigating through a maze of miscommunication, I found myself battling not just with logistical issues but also with personal struggles of anxiety and depression. As I prepared for a hip operation, the persistent delays and uncertainties triggered severe anxiety, culminating in a hospital admission following a major anxiety attack on the cusp of my surgery. Amidst the chaos, a glimmer of hope emerged when Dan assured me on 16th June that the greenhouse could indeed fit on the existing base. The completion of the installation, though delayed, finally brought the Halls Birdlip 6 x 4 greenhouse before me. However, the joy was bittersweet as most of the plants I had purchased earlier lay damaged or perished, a poignant reminder of the toll this ordeal had taken. Seeking recourse for the emotional and financial toll, I reached out to Rachel Philpot, only to be offered free integrated shelving as compensation, disregarding the distress caused and the losses incurred. The lack of empathy and accountability in this response only cemented my disappointment in the company's values and practices. In conclusion, my journey with greenhouses.com was marked by challenges, setbacks, and a resilient spirit that persevered against the odds. While the end product met my expectations, the journey to get there was fraught with disappointments and frustrations. My advice to future customers would be to ensure every detail is documented and clarified before committing, or perhaps seek out a company that prioritizes customer care above profits.

A Slight Upgrade in Communication Can Make All the Difference!

My experience with greenhouses.com has been overall positive! I recently ordered the Halls popular greenhouse 6 x 8, which was delivered within the expected timeframe. While I understand that patience is key during these times with delivery delays, I did encounter a few hiccups with missing parts and a broken pane upon receipt. However, I must commend the professional and courteous manner in which these issues were resolved by the customer service team. Their handling of the situation was exemplary, and I truly appreciate their efforts in making things right. One area that could see improvement is communication. A simple acknowledgment of received messages via the website and timely responses could significantly enhance the overall customer service experience. Nevertheless, despite this minor setback, I am delighted with my purchase and would wholeheartedly recommend greenhouses.com to others. Thank you for a largely positive shopping experience!

Absolutely Outstanding

Reflecting on my experience with greenhouses.com, I must say it was absolutely outstanding. Initially, I encountered a slight delay in communication. However, once contact was established, the level of service I received exceeded my expectations. Despite my concerns regarding delivery, the team at greenhouses.com promptly addressed my inquiries with detailed and reassuring responses. Their commitment to customer satisfaction truly shone through as they provided frequent updates on my delivery, ensuring a smooth and stress-free experience. I am grateful for their dedication and transparent communication throughout the process. I wholeheartedly recommend greenhouses.com for their exceptional customer service and top-notch products. Thank you for going above and beyond to make my purchase a delightful one.

Unraveling the Waiting Game: My Journey with Greenhouses.com

Let me start by saying that my experience with Greenhouses.com has been a lesson in patience. The anticipation for my product to arrive felt like an eternity, and the delays tested my resolve. However, amidst the waiting game, the quality of the product ultimately made the wait worthwhile. While the delivery time was extended, I must commend the customer service team for eventually addressing my concerns. Although their initial response time was not as prompt as I had hoped for, they eventually stepped up and provided the support I needed. Their efforts helped in alleviating my initial frustration. In hindsight, the challenges I faced with the delivery and customer service were overshadowed by the sheer satisfaction of assembling and enjoying the greenhouse. The product's durability and functionality surpassed my expectations, and it has now become a cherished addition to my home. Despite the initial hiccups, the product's quality and the eventual assistance from the customer service team have left me content. The wait may have tested my patience, but the end result has brought immense joy. Thank you, Greenhouses.com, for a product that has truly enriched my life.

Transforming Dreams into Reality with Greenhouses.com

With a dream of creating a sanctuary in our backyard, we turned to Greenhouses.com (Juliana Group) for the perfect greenhouse. From the moment we placed our order, the experience was nothing short of exceptional. The customer service team went above and beyond to ensure our needs were met, and the delivery was prompt and seamless, with the driver being incredibly helpful. Upon unwrapping our Burford Greenhouse, we were awestruck by the quality and craftsmanship. However, a minor issue with a piece of glass momentarily dampened our spirits. Yet, our faith was restored when we reached out to customer service. They handled the situation with utmost professionalism, addressing our concern swiftly and with a genuine sense of care. The dedication of Greenhouses.com not only lies in their products but also in the exceptional service and follow-up they provide. We are delighted with our greenhouse and grateful for the support we received. Without hesitation, we wholeheartedly recommend Greenhouses.com (Juliana Group) to anyone looking to turn their gardening dreams into reality.