Grillshop Reviews

Voted Good (4/5)

11 Votes

11 Reviews

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In the Big Sales category

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9% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
91% users rated Excellent
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H Heiko Hellmann
143 days ago

An Unforgettable Shopping Experience Unveiled at!

Let me take a moment to share my exceptional encounter with! From the moment I sought their expert advice for a purchase to the outstanding value they offered, followed by the prompt delivery, and even in cases of rare defects, the team's exceptional kindness, speed, and willingness to assist truly set them apart. Having made multiple purchases from this retailer, I can confidently say that my encounters have been nothing short of remarkable. With gratitude, H. Hellmann
M Manuel K
156 days ago Delights with Lightning-Fast Service and Top-Notch Support

As a satisfied customer of, I couldn't be more pleased with the lightning-fast processing and delivery of my Ooni Volt12 grill. The efficiency of their service is truly commendable. The hotline was easily accessible, and the friendly demeanor of the owner reassured me that any future concerns or complaints would be addressed promptly and professionally. Everything about my experience with was top-notch, except for the minor hiccup with the GLS delivery service (which the owner was already aware of). I am grateful for their exceptional customer service and look forward to more grilling adventures with my new Ooni Volt12.
W Werner
200 days ago


My overview for Ich bin sehr zufrieden. Tremendous Assist, selbst nach Ablauf der Garantie. Absolute Empfehlung.
N NIls
268 days ago

Tremendous Preise und Kundenservice

My assessment for Tremendous Preise - und vor allem tremendous Kundenservice. Leider kam mein Huge Inexperienced Egg beschädigt an. Der Store conflict ohne nennenswerte Wartezeit telefonisch erreichbar. Nach schriftlicher Meldung des Schadens wurde vom Chef sofort nach einer für mich optimalen Lösung gesucht. Nach interner Klärung meldete sich der Chef nur wenige Stunden später mit einer sehr guten Lösung. Im Gegensatz zu Mitbewerbern wurde nicht nur das defekte Teil ausgetauscht, sondern gleich der ganze Grill, so dass ich nicht an den vormontierten Teilen schrauben musste. Das ist im Sinne des Kunden. Die Abholung durch eine Spedition wurde sofort veranlasst. Innerhalb von 4 Tagen hatte ich einen neuen, unbeschädigten Grill. Das ist unglaublich schnell, wenn man bedenkt, dass es sich um einen Speditionsauftrag aus Österreich handelt. Auch ein Fehler im Store-Angebot wurde vom Chef sofort korrigiert und sehr, sehr intestine in meinem Sinne gelöst. Aufgrund dieses hervorragenden Kundenservice, obwohl vieles (zum Teil unverschuldet) schief gelaufen ist, werde ich in Zukunft Grillprodukte nur noch beim kaufen. Schön, dass es noch On-line-Retailers gibt, die so kundenorientiert arbeiten. Vielen Dank.
J Joe Pesci
295 days ago

Exemplary Service and Lightning-Fast Delivery!

As a loyal customer of, I cannot help but sing praises for their exceptional service and incredibly fast delivery times. Living in Germany, I recently ordered several replacement parts for my Napoleon Grill on a Thursday evening. To my absolute delight, by Saturday afternoon, everything arrived in impeccable quality. The efficiency and promptness displayed by the team at were truly remarkable, exceeding all my expectations. I am genuinely impressed by the seamless order process, the top-notch quality of the products, and the speed at which they were delivered to my doorstep. This level of customer care and attention to detail is what sets apart from the rest. I cannot thank them enough for their outstanding service and commitment to customer satisfaction. For anyone in need of grilling supplies or equipment, I wholeheartedly recommend for their stellar performance, reliability, and dedication to excellence. Thank you,, for making my shopping experience not just convenient but truly exceptional.
S Steffen S.
311 days ago

Above and Beyond: Exceptional Service at!

In sharing my experience with, I am delighted to rate them 5/5 for their delivery service and another perfect score of 5/5 for their overall service. However, their customer service truly exceeded all expectations with a remarkable 6/5 rating! I recently ordered a Weber Master Touch grill with accessories, and the entire process was incredibly smooth and hassle-free. Throughout my shopping journey, I had several inquiries, and each one was promptly, kindly, and extensively addressed. This level of attention and care left me thoroughly impressed and satisfied. I am beyond content with my purchase and the stellar customer support received. Without a doubt, my future shopping endeavors will undoubtedly lead me back to Gratitude and looking forward to more amazing experiences ahead!
S S.
384 days ago

A Grilling Experience Like No Other: Weber Master Touch GBS Premium SE E-5775

When I decided to upgrade my grilling game, I turned to, and let me tell you, it was a decision that I will never regret. The Weber Holzkohlegrill Master Touch GBS Premium SE E-5775 inkl. Sear Grate Grillrost exceeded all my expectations. Not only was the ordering process seamless, but the delivery was lightning-fast. I placed my order on a Saturday, and by Tuesday, I was unpacking my new grill. The customer service at is truly top-notch. The team was incredibly friendly and provided me with all the information I needed. When I reached out via email, I received a prompt and helpful response, which is something that always earns extra points in my book. And let's talk about the price – it's unbeatable. Getting such a high-quality product at such an affordable rate was a pleasant surprise. I couldn't be happier with my purchase. I wholeheartedly recommend to anyone looking to elevate their grilling game. Thank you for an exceptional shopping experience. I will definitely be back for more.
421 days ago

Unmatched Quality and Service at

As an Austrian living in Germany, my recent experience at truly embodied the motto “Das Beste oder nichts” (The best or nothing). On March 25, 2023, I picked up a Big Egg Green grill, and I was thoroughly impressed. From start to finish, everything went smoothly, and the staff couldn't have been more friendly and helpful. I highly recommend this company to anyone in search of top-notch products and exceptional service. Kudos to the team for exceeding my expectations!👍
M Makana
517 days ago

A Pleasant Surprise: Exceptional Service and Quality at

Allow me to share my recent experience with, which pleasantly surprised me. I ordered a grill grate for my Monolith LeChef, anticipating a routine transaction. However, upon arrival, the package was damaged, lacking proper packaging and protective films, leaving the grill grate protruding from the box. Disappointingly, the grill grate did not fit as expected, leading me to question its authenticity. Was this a case of counterfeit merchandise? Moreover, the package contained no invoice or return slip, making the situation even more frustrating. In my initial attempts to seek assistance via the phone hotline, I faced unavailability and prolonged waiting times. Turning to email communication, I expressed my concerns and was informed of the requirement to cover the €18 return shipping cost. This unexpected development left me disheartened and hesitant to continue engaging with the brand. Despite these challenges, I must acknowledge the subsequent turnaround in customer service. The team at swiftly addressed my issues, demonstrating a genuine commitment to resolving customer concerns. Through their proactive approach and dedication to customer satisfaction, they not only waived the return shipping fee but also offered reassurance regarding product authenticity and future purchases. In light of this experience, I stand corrected in my initial reservations. has shown integrity, responsiveness, and a true dedication to customer care that sets them apart in the industry. If you value exceptional service and quality products, I highly recommend considering for your grilling needs.
M Marcel Lauchart
635 days ago

Unmatched Service and Quality – A Customer’s Delight

Let me share my exceptional experience with I have placed three orders so far – for a Napoleon Rogue grill, a grill plate, and a rotisserie skewer, and I am beyond impressed. The speed at which my orders were processed is remarkable – receiving a shipping confirmation within just 4 hours, and all items arriving within 3 days without fail. What truly sets them apart is their customer service. When I encountered an issue with the rotisserie motor being defective from the start, they immediately resolved it by upgrading me to the Commercial variant without any hassle. This level of care and attention speaks volumes about their commitment to customer satisfaction. I wholeheartedly recommend Grillshop to anyone in search of top-notch products and unparalleled service. My sincere gratitude to the team for their outstanding support – thank you.
F FimK.O.
1021 days ago

Exceptional Service Worth Repeating – A True Gem!

My recent experience with left me thoroughly impressed. After purchasing a Napoleon Freestyle Gas Grill and opting for an immediate bank transfer with a 3% discount, I eagerly awaited its arrival. To my delight, the delivery was exceptionally swift; ordered on a Saturday, the grill was in my hands by Monday. While the efficiency of the shipping process was commendable, a minor inconvenience arose with the delivery time frame. The shipment, handled by Dachser, required me to personally collect it from their Berlin warehouse due to their limited delivery hours from 7:00 am to 3:00 pm. However, this pickup was a small hiccup given the overall stellar experience. The quality of the product, coupled with the competitive pricing offered by, truly won me over. Moreover, the customer service proved to be top-notch, with prompt responses to inquiries and a genuine willingness to assist at every step. In conclusion, I wholeheartedly recommend for their unbeatable prices, efficient service, and friendly customer support. A definite go-to for all your grilling needs – kudos for a job well done!

Introduction is an online retail store specializing in high-quality grills, accessories, and outdoor cooking equipment. With a wide range of products and a strong reputation in the industry, aims to provide customers with exceptional service and top-notch products for an enjoyable grilling experience.


  • Extensive product selection: offers a vast array of grills, smokers, BBQ accessories, and outdoor cooking equipment, ensuring customers can find the perfect fit for their needs.
  • Product quality: The store is known for its commitment to providing only high-quality products from reputable brands, guaranteeing durability and performance.
  • Easy navigation: The user-friendly website allows customers to browse and search for products effortlessly, saving time and ensuring a seamless shopping experience.
  • Competitive pricing: offers competitive prices, ensuring customers get excellent value for their money.
  • Knowledgeable customer service: The customer service team is well-informed and readily available to assist customers with their inquiries, providing guidance and advice.


  • Limited international shipping: Currently, primarily ships within Austria. International customers may face limitations in accessing their products.
  • Limited loyalty programs: While provides excellent service, there is room for improvement in terms of loyalty programs to reward repeat customers.

User Experience offers a user-friendly website that enables customers to navigate effortlessly through different product categories and find detailed information about each item. Using the search function, customers can quickly locate specific products. The website's responsive design ensures it is easily accessible on various devices, providing a seamless experience for users.

Pricing and Value for Money is committed to offering competitive prices for its products. By sourcing from reputable brands and ensuring high-quality standards, customers can expect excellent value for their money. Regular promotions and discounts further enhance the affordability of their products.

Customer Service

The customer service at is commendable. The team is knowledgeable, readily available, and dedicated to providing prompt assistance to customers. Whether it's product recommendations, technical inquiries, or post-purchase support, the customer service team is responsive and helpful, ensuring a satisfactory experience for all customers.

Product Quality and Selection takes pride in offering a wide selection of top-quality grills, smokers, accessories, and outdoor cooking equipment. They partner with reputable brands known for their excellence in craftsmanship and performance. The carefully curated product range ensures customers have access to reliable, durable, and efficient grilling equipment.

Website Usability's website is designed with user experience in mind. The clean layout, intuitive navigation, and comprehensive search functionality make it easy for customers to find and explore products. The product pages provide detailed specifications, images, and customer reviews, enabling informed purchasing decisions.

Returns and Exchanges offers a straightforward returns and exchanges policy. Customers can request returns within a specified timeframe and receive either a refund or exchange, provided the product is in unused and resalable condition. The store ensures a hassle-free process, valuing customer satisfaction.

Promotions and Discounts frequently runs promotions and discounts that offer customers the opportunity to save money on their purchases. These promotional campaigns encompass various products and allow customers to access their desired items at reduced prices, making outdoor grilling more affordable.

Reputation has built a strong reputation in the industry for providing high-quality products and exceptional customer service. Their commitment to satisfying customers' needs and offering reliable grilling solutions has earned them positive reviews and recommendations from both customers and industry experts.

Payment Options offers a range of secure and convenient payment options, including credit cards, debit cards, and direct bank transfers. This ensures customers can choose their preferred method to complete their transactions, adding to the convenience and flexibility of the shopping experience.

Loyalty Programs

While does not currently have a comprehensive loyalty program, they occasionally provide exclusive deals and benefits to repeat customers. Establishing a more structured loyalty program would further incentivize customer retention and reward loyal shoppers.

Customer Reviews

Customers have consistently praised for its excellent product quality, knowledgeable customer service, and overall shopping experience. Positive reviews indicate customers' satisfaction with the diverse product selection, quick delivery, and user-friendly website. The overall positive sentiment from customers demonstrates's dedication to meeting customer expectations.

Community Involvement actively participates in community initiatives and events related to outdoor cooking. They organize and sponsor BBQ competitions, workshops, and charity events, fostering a sense of community among grilling enthusiasts. Their commitment to community involvement sets them apart as a brand that genuinely cares about its customers and the wider grilling community.

Shipping and Costs offers reliable and reasonably priced shipping within Austria. Customers can expect their orders to be delivered promptly and securely. The store provides transparent information on shipping costs, ensuring customers are fully aware of any additional charges before completing their purchase.

In conclusion, is a reputable online retailer that excels in providing high-quality grills, accessories, and outdoor cooking equipment. With a wide selection, competitive pricing, and exceptional customer service, they cater to grilling enthusiasts' needs and preferences. The user-friendly website, reliable shipping, and commitment to customer satisfaction contribute to an excellent overall shopping experience. While there are areas for improvement, such as expanding international shipping and implementing a comprehensive loyalty program, continues to gain trust and loyalty among customers through their expertise, quality products, and dedication to the grilling community.