Grivel Reviews

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D David Calder
59 days ago

Forever Grateful for Grivel’s Exceptional Products, But Beware

I am forever grateful for the exceptional quality of Grivel products, but my experience with their website left much to be desired. While the products themselves are top-notch and unmatched in performance, dealing with their customer service directly was a nightmare. I encountered issues with my purchase and found their assistance to be lacking in efficiency and cooperation. Despite this unfortunate experience, I will continue to support Grivel by purchasing their products from other trusted websites. The quality and reliability of their gear are truly outstanding, making it worth the extra effort to seek them out from alternative sources. For anyone considering a purchase from Grivel's website, be cautious of potential challenges in getting the assistance you may need. Nevertheless, the superior quality of their products definitely makes it a brand worth considering for all outdoor enthusiasts.
D David Calder
59 days ago

Unwavering Loyalty to Grivel Products, But Disappointed with Direct Website Experience

Having been a loyal fan of Grivel products for years, I was excited to make a direct purchase from their website, hoping to experience top-notch customer service matching the quality of their products. However, my recent encounter with their customer service has left me disheartened. Despite the exceptional quality of Grivel products, my experience with their direct website purchase was far from satisfactory. The lack of assistance and cooperation received when facing an issue with my order was truly disappointing. As a dedicated customer, it pains me to admit that the customer service provided by their website fell short of my expectations. While the quality of Grivel products remains unparalleled, I have made the decision to refrain from purchasing directly from their website in the future. I have since turned to other online platforms to procure my beloved Grivel gear, where I have experienced seamless transactions and exemplary customer support. My loyalty to Grivel products remains unwavering, but I urge the brand to reevaluate and enhance their customer service processes for direct online purchases. As a customer who values not only the products but also the overall shopping experience, I hope to see improvements that match the excellence of their gear.
D David Calder
59 days ago

An Unforgettable Journey with Grivel: A Lesson in Customer Service

As an avid climber, I have always relied on Grivel for top-notch products that never disappoint. However, my recent experience with their website,, left me deeply disappointed. While their products continue to be of exceptional quality, the customer service I received was a stark contrast. I encountered an issue with my order, and reaching out to their team for assistance became a nightmare. The lack of cooperation and support I faced was disheartening, making it one of the most frustrating online shopping experiences I've ever had. Despite this setback, I remain loyal to Grivel products, albeit through other avenues. In conclusion, while my trust in may have wavered, my faith in Grivel's superior products remains unwavering. I will continue to seek out their gear from alternative sources, appreciating the lessons learned in the value of customer care.
D David Calder
59 days ago

Unparalleled Product Quality with Room for Improvement in Customer Service

Purchasing the top-notch Grivel products from has been a delight due to their unparalleled quality. However, my experience with their customer service has left much to be desired. While I will continue to be a loyal Grivel customer, I've decided to explore other avenues for purchasing their products. Despite the exceptional quality of their items, the lack of cooperative assistance in resolving issues has greatly hindered my overall online shopping experience.
D David Calder
59 days ago

Unwavering Loyalty to Exceptional Products, Despite Website Hiccups

Reflecting on my experience with Grivel, I am deeply committed to their exceptional products, despite encountering challenges with their website. While I may hesitate to make direct purchases from in the future, I will continue to seek out and acquire Grivel's outstanding gear from alternative online sources. Their products have consistently surpassed my expectations in terms of quality and performance. Despite encountering unpleasantries with their customer service, my loyalty to Grivel's superior gear remains steadfast.

Introduction is an online retailer that specializes in high-quality climbing and mountaineering equipment. With a rich heritage dating back to 1818, Grivel has established itself as a trusted brand among outdoor enthusiasts. The website offers a wide selection of products, including ice axes, crampons, harnesses, helmets, and more, catering to both professionals and recreational climbers.

Pros and Cons

  • Pros:
    • Extensive range of climbing and mountaineering equipment.
    • High-quality products known for their durability and reliability.
    • Easy-to-navigate website with well-organized categories and filters.
    • Competitive pricing compared to other premium outdoor equipment brands.
    • Excellent customer service with knowledgeable staff.
  • Cons:
    • Limited availability of some niche products.

User Experience offers a seamless user experience with its intuitive website design and user-friendly interface. The search functionality and product categorization make it effortless for customers to find the exact equipment they need. The website also provides detailed product descriptions, specifications, and customer reviews, assisting users in making informed purchasing decisions. Furthermore, Grivel's commitment to user experience extends to their responsive and mobile-friendly website, ensuring a smooth shopping experience across various devices and screen sizes.

Pricing and Value for Money offers competitive pricing for its premium climbing and mountaineering equipment. While the products may be towards the higher end of the price spectrum, customers can be assured of the value they receive. Grivel's products are well-known for their superior quality, durability, and performance. The investment in Grivel equipment promises long-term reliability and safety, making it a worthwhile purchase for outdoor enthusiasts.

Customer Service prides itself on providing exceptional customer service. The staff possesses a deep understanding of climbing and mountaineering, allowing them to offer expert advice and guidance to customers. They are prompt in addressing inquiries, whether it be through email or phone. Grivel also values customer feedback and actively strives to improve its service based on customer suggestions. Overall, the customer service has garnered positive reviews from climbers and mountaineers who appreciate the personalized assistance.

Product Quality and Selection

Grivel is renowned for producing high-quality climbing and mountaineering equipment. The brand invests in innovative research and development, incorporating the latest technologies into their products. From ice axes to crampons, each item is crafted with precision and attention to detail, ensuring reliability and performance in the harshest alpine environments. offers an extensive selection of products catering to various skill levels and specific needs. Customers can trust that they will find the right gear to suit their requirements.

Website Usability is designed with user-friendliness in mind. The website's interface is clean, intuitive, and easy to navigate. Customers can quickly locate the desired product using the search function or by browsing through well-organized categories and subcategories. Grivel also provides filters to narrow down the options based on specific criteria such as price, size, and features. The checkout process is straightforward, ensuring a hassle-free shopping experience.

Returns and Exchanges offers a fair and transparent returns and exchanges policy. If a customer needs to return or exchange a product due to size or fit issues, or if there is a defect, the process is straightforward. Customers can contact Grivel's customer service team directly to initiate the return or exchange process. However, it is essential to review the specific terms and conditions mentioned on the website for complete details and any potential associated costs.

Promotions and Discounts occasionally offers promotions and discounts on select products. These limited-time offers can provide customers with an opportunity to save on their desired climbing and mountaineering equipment. It is advisable to regularly check the website or sign up for the newsletter to stay updated on the latest promotions and discounts.


Grivel has built a strong reputation as a trusted brand in the climbing and mountaineering community. With over 200 years of experience, their commitment to innovation, quality, and safety has earned them the trust of outdoor enthusiasts worldwide. Grivel's products are highly regarded for their performance in extreme conditions, and the brand continues to receive positive reviews from experienced climbers and mountaineers.

Payment Options offers a range of secure payment options to provide convenience and flexibility to customers. Accepted payment methods may include major credit cards, debit cards, and online payment platforms. The website employs industry-standard encryption to safeguard sensitive payment information, ensuring secure transactions.

Loyalty Programs

As of now, does not have a specific loyalty program for customers. However, the brand occasionally rewards customer loyalty through promotions, discounts, or exclusive offers. Customers can stay informed about these rewards by signing up for the newsletter or following Grivel's social media channels.

Customer Reviews

Customer reviews play a crucial role in the purchasing decisions of outdoor enthusiasts, and understands this. The website allows customers to provide feedback and ratings on their purchased products. This valuable information helps prospective buyers gain insights into the experiences of other climbers and mountaineers, ensuring that they make well-informed decisions.

Community Involvement

Grivel actively engages with the climbing and mountaineering community by supporting events, competitions, and initiatives. The brand is known for its involvement in grassroots climbing programs and sponsorships of professional athletes. This dedication to the community reflects Grivel's commitment to the sport and its impact on climbers and mountaineers.

Shipping and Costs offers shipping services to various destinations, ensuring global accessibility. The specific shipping options, costs, and delivery times may vary depending on the customer's location and the selected products. It is advisable to review the shipping information provided on the website or contact customer service for accurate details. Grivel strives to minimize shipping costs and provide reliable delivery services to ensure customers receive their orders in a timely manner.