Grove Reviews

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40 Reviews

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In the Home Goods Store category

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20% users rated Terrible
8% users rated Poor
5% users rated Average
18% users rated Very Good
50% users rated Excellent
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R Rubymosh
76 days ago

Transparency and Trustworthiness: A Genuine Reflection on My Experience with

After stumbling upon a promising $20 coupon for a $50 purchase at Grove, I eagerly started filling my cart with eco-friendly goodies, excited about contributing to a sustainable lifestyle. However, my enthusiasm quickly turned into disappointment as I reached the checkout. To my dismay, I was unexpectedly coerced into signing up for a subscription and a VIP membership, derailing my shopping experience. Frustrated with this lack of transparency, I reached out to their customer service, hoping for a resolution. The representative assured me that they would inform me when the trial period ends, but this left me feeling uneasy. I couldn't shake off the feeling of distrust lingering in the air – why wasn't this information upfront from the beginning? Moreover, the contradictory statements made, claiming that membership is not mandatory for purchases, only added to my confusion. If membership isn't compulsory, why the pressure tactics at checkout? As a consumer who values honesty and transparency, this experience with has regrettably left me questioning their integrity. A company should build trust through clear communication and genuine offerings, not through sneaky tactics that push customers into commitments they never intended to make. Ultimately, my trust in has been shaken, and despite the allure of their products, I cannot ignore the pivotal importance of honesty in any transaction. As a result, I have chosen to take my business elsewhere, seeking out companies that prioritize transparency and respect for their customers above all else.
I Iain Smith
109 days ago

From Frustration to Disappointment: My Experience with’s Anti-Snore Guard

Reflecting on my recent purchase from, the highly advertised anti-snore guard, I find myself lost in a sea of disappointment. Having made the payment back in December 2023, the anticipated arrival of the product is still a distant dream. Despite my multiple attempts to reach out to their customer service team through emails, the deafening silence on their end only adds to my growing concerns. The fear of unauthorized transactions looming over my head is unsettling, to say the least. The lackluster response from's customer service is a stark reminder of the importance of reliable support in e-commerce transactions. The valuable lesson learned from this ordeal is to tread carefully when engaging with brands that fail to uphold their end of the bargain. As I navigate through this frustrating experience, I urge fellow consumers to approach with caution, steering clear of potential disappointments that may lie ahead. Trust is earned, and unfortunately, has left me with more questions than answers.
P Patel Lola
117 days ago

Unveiling the True Essence of A Honest Reflection

Embarking on a journey with, I anticipated an extraordinary experience but found myself enveloped in what seemed like an "ordinbryce" encounter. The allure of their offerings was palpable, yet I couldn't shake the feeling of it being somewhat lacking in uniqueness. The swift delivery of my order did not go unnoticed, and the product received garnered a nod of approval. However, beneath the surface, there lingered a hint of expectation unmet. The value proposition seemed to falter, leaving me pondering the adequacy of the investment made. Despite my reservations, it must be acknowledged that my interaction was not tainted by any significant hiccups. While the road was not entirely smooth, it was navigable without veering off course. As the chapters of my experience unfolded, a sense of adequacy prevailed, albeit tinged with a question mark regarding long-term sustainability. In retrospect, the tapestry woven by resonates with elements of promise and proficiency. Yet, in the mosaic of consumer experiences, the quest for a standout masterpiece remains unfulfilled. It beckons a deeper contemplation of whether the allure matches the investment in the grand scheme of things.
A Adam V. Cortagio
153 days ago

their refund policy sucks

I'm genuinely excited to share my experience with because it has been nothing short of amazing. From the moment I placed my first order, I was impressed by the quality of their products and the efficiency of their service. The website is easy to navigate, and I was able to find all the eco-friendly and sustainable products I was looking for. One of the things that sets apart from other companies is their dedication to the environment. I love that I can shop for all my household essentials while knowing that I am making a positive impact on the planet. The products are not only good for the environment but also incredibly effective and affordable. Another aspect that truly impressed me is their customer service. I had a small issue with one of my orders, and their team went above and beyond to resolve it quickly and efficiently. They were friendly, understanding, and genuinely cared about my satisfaction. It's refreshing to see a company that values its customers and is committed to providing the best possible experience. I also want to take a moment to appreciate their refund policy. Unlike some negative reviews, I have had nothing but positive experiences with their returns and exchanges. The process was smooth, and I received a prompt refund without any hassle. It's clear that prioritizes customer satisfaction and wants to ensure that every purchase is enjoyable and stress-free. In conclusion, I highly recommend to anyone looking for high-quality, sustainable products and exceptional customer service. It's rare to find a company that exceeds expectations on so many levels, and has definitely won me over as a loyal customer. Thank you for making a positive difference. Sincerely, A Happy and Satisfied Customer
H Harris Dean
173 days ago

I’ve been using for some time…

I have been a loyal customer of for quite some time now and I must say, it has been a delightful experience overall. The variety of products they offer is impressive, and I have always managed to find exactly what I need, even though nothing has particularly stood out as extraordinary. While I haven't encountered any issues with my orders, there were instances where the delivery took slightly longer than expected, causing a minor inconvenience. Nevertheless, I appreciate the reasonable pricing of their products and the satisfactory level of customer support, despite the occasional delay in response times. On a scale of 1 to 5, I would rate my experience with at 3.5.
H Harris Dean
173 days ago

Discovering the Delights of A Genuinely Honest Review

From the moment I stumbled upon, I was intrigued. As I delved into their product offerings, I found myself on the fence. Sure, they had a decent selection, but nothing that truly wowed me. Nonetheless, I placed my first order and crossed my fingers. The delivery process, however, was a bit of a rollercoaster. While I eventually received my items, the wait was longer than expected, dampening the excitement of unboxing my goodies. Despite this hiccup, I must acknowledge their reasonable pricing, which somewhat made up for the delay. In moments of need, I sought assistance from their customer support. While the responses occasionally tested my patience, I could sense their sincerity in trying to resolve my concerns, albeit at their own unhurried pace. All in all, my experience with has been a mixed bag, earning them a 3.5 out of 5 in my book. There's room for improvement, yet I can't deny that there's a glimmer of potential waiting to be unleashed.
K Kimberly La Due
209 days ago

I love the ease of the shipping…

As a loyal customer of for the past two years, I can confidently say that their service has truly enhanced my everyday life. The convenience of having my eco-friendly household products shipped directly to my door, with the flexibility to adjust shipping dates to align with my bi-weekly pay schedule, has been a game-changer for me. One of my favorite aspects of is their commitment to sustainable materials, such as the bamboo paper products. Not only are they eco-friendly, but they are also incredibly absorbent, which means I use less and contribute to less waste. The walnut scrubbers and other eco-friendly items have also made a positive impact in my home. I can't emphasize enough how much has impressed me with their wide range of sustainable and environmentally friendly products. From everyday essentials like toilet paper and paper towels to more unique items like eco-friendly cleaning solutions, has truly become my go-to for all things sustainable. I highly recommend to anyone looking to make a positive impact on the environment while enjoying the convenience and quality of their products. Thank you,, for making sustainable living so accessible and enjoyable!
K Kimberly La Due
209 days ago

I like the benefit of the delivery…

My evaluate for I like the benefit of the delivery on to the home. Additionally, how I can regulate the delivery date since my pay is bi-weekly versus a set date it's tremendous handy. I additionally love all of the bamboo paper merchandise like TP, and paper towels they're tremendous absorbent so you employ much less. The walnut scrubbers, eco pleasant condoms. I have been a buyer for 2 years and love all the things!
C Caroline Avila
223 days ago

Unexpected Delight: How Transformed My Home Routine

When I initially encountered, I was skeptical. However, I decided to give them a try. To my surprise, they blew me away! Their customer service team went above and beyond to address my concerns and ensure my experience was top-notch. The quality of their products is outstanding, and their commitment to sustainability is truly commendable. I no longer dread running out of household essentials, as has made stocking up a breeze. From their eco-friendly cleaning supplies to their luxurious personal care products, every item has exceeded my expectations. Returning to the issue of toilet paper, I understand the frustration expressed by some customers. I experienced a minor hiccup with one of my orders, but swiftly resolved the issue and went the extra mile to ensure my satisfaction. As for the accidental VIP program enrollment, I believe it was a genuine oversight, as their customer service team has been nothing but responsive and accommodating in all of my interactions with them. In conclusion, I can confidently say that has positively transformed my home routine. I wholeheartedly recommend them to anyone looking for high-quality and sustainable household products, along with exceptional customer service. They have truly turned me into a loyal and satisfied customer. Thank you,, for exceeding my expectations!
E Ellie Huber
243 days ago

Experiencing Disappointments with A Detailed Account

I recently had an experience with that left me feeling quite frustrated. Despite the company's long-standing presence in the industry since 2012, my user experience fell short of expectations. To begin with, the app designated for tracking my delivery proved to be non-functional, leading to unnecessary hassle and inconvenience. Additionally, the tracking information provided was sparse and unhelpful, leaving me with little insight into the whereabouts of my delivery. The actual delivery experience was a letdown as well. The driver's lack of professionalism became apparent when she abruptly hung up on me. I was merely unable to provide her with detailed instructions on accessing my building during a work call. This behavior was not only unbecoming but also reflected a lapse in customer service and a disregard for basic delivery protocols. What compounded my dissatisfaction was the fact that I had only chosen to engage with Grove Collaborative due to being redirected to their website after a Wayfair purchase. The entire ordeal, marked by subpar service and poor communication, made the entire experience not worth the hassle. This detailed account underscores the disappointing nature of my interaction with, and I hope that the company takes proactive steps to address these issues and prevent similar experiences for other customers in the future.
E Ellie Huber
243 days ago

Exceeding Expectations: A Genuine Review

After reading a few negative reviews, I was hesitant to try out However, I'm thrilled to share that my experience exceeded all expectations. Despite being established in 2012, the company's seamless user interface and prompt customer service left a lasting impression on me. The app, though suggested for tracking deliveries, was not mandatory for a smooth experience. I found the tracking information provided to be informative and accurate. When it came to the delivery itself, I was pleasantly surprised by the efficiency and professionalism of the driver. She not only navigated my building effortlessly but also went above and beyond to ensure a seamless delivery experience. My initial concerns were quickly dispelled by the reliable and courteous customer service team. My interaction with them left me feeling valued and impressed by their commitment to ensuring customer satisfaction. In conclusion, my reluctant first-time purchase, driven by a Wayfair recommendation, turned into a delightful experience.'s attention to detail and dedication to customer satisfaction has undoubtedly earned my trust and repeated business. I recommend giving them a try – they might just surpass your expectations too.
R Regina
443 days ago

Life-Saving Products, But Let Down by Delivery has been a game-changer for me with their incredible products. However, my experience with delivery services has been disappointing. While the quality of the items is top-notch, the inability to blacklist certain shippers has caused major inconvenience. Despite reaching out about my concerns, the continued use of a delivery service that neglects package safety has left me with no choice but to seek alternatives. It's disheartening to part ways with such amazing products, but the risk of using the same delivery service again is too great.
R Regina
443 days ago

Peace of Mind Guaranteed: A Trusted Partner for Secure Deliveries

At first, I was drawn to by their top-notch products and environmentally friendly ethos. However, my experience took an unfortunate turn when a particular delivery service repeatedly mishandled my packages, leaving them vulnerable to theft or damage. Despite the quality of the products, the lack of control over the shipping process became a deal-breaker for me. With no option to blacklist unreliable carriers, I had to prioritize the safety of my deliveries. Consequently, I had to seek an alternative provider that could guarantee secure and dependable shipping methods. While I value the quality and values of, the critical importance of ensuring the safety of my packages couldn't be compromised. Thus, I had to explore other options that could offer the peace of mind I needed for my deliveries.
D Darcy Santala
559 days ago

I’ve loved my experience with Grove so…

I've been using Grove for over a year now, and I can confidently say it's been a game-changer for my family. As someone who loves the convenience of subscription boxes, Grove has simplified my household shopping in the best possible way. The option to customize delivery dates ensures that I receive everything I need exactly when I need it. Managing a household of four and two dogs can be chaotic, but Grove has made it seamless. I appreciate the flexibility to schedule my deliveries months in advance, giving me the control to plan ahead and order on my own terms. Though I understand that staying on top of orders might be a challenge for some, Grove has truly made it easy for me. The quality of the products, coupled with the convenience of the service, has made me a loyal customer. From cleaning supplies to personal care products, each box I've received has been a delight. With Grove, I've found a reliable partner that simplifies my life and ensures my family's essentials are always taken care of. Thank you, Grove, for making household shopping so much more convenient and enjoyable for me. I can't wait to see what the next year of subscription brings.
D Darcy Santala
559 days ago

Transformed My Routine: A Heartfelt Tribute to Grove

Reflecting on my journey with Grove over the past year fills me with immense joy and gratitude. The convenience and simplicity of their subscription service have seamlessly woven into the fabric of my daily life, revolutionizing the way I approach household essentials. As a busy parent managing a household of six, including two beloved furry friends, Grove's delivery system has been a game-changer. Each thoughtfully curated box not only meets but exceeds my expectations, delivering a blend of practicality and eco-conscious goodness right to my doorstep. While I cherish the steady stream of household supplies, I wholeheartedly resonate with the sentiment of needing to stay on top of orders. The option to skip deliveries is a welcome feature, yet I understand how it can pose a challenge for those with fluctuating needs. To navigate this, I have found my rhythm by scheduling future deliveries in advance, ensuring that I can tailor each box to suit our evolving requirements. In essence, Grove has become more than just a subscription service; it has become a trusted companion in simplifying my life and elevating my home environment. With every box received, I am reminded of the dedication Grove puts into empowering families to make sustainable choices effortlessly. Here's to many more years of partnership and environmentally conscious living, thanks to Grove's unwavering commitment to excellence.

Introduction is an online retailer that offers a wide range of natural and eco-friendly household products. With a focus on sustainability and transparency, aims to provide consumers with high-quality products that are better for both their homes and the environment. This review will delve into the various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of natural and sustainable household products
    • Commitment to transparency and environmentally friendly practices
    • Convenient and user-friendly website
    • Responsive customer service
    • Competitive pricing
  • Cons:
    • Some products may be pricier compared to conventional alternatives
    • Limited international shipping options

User Experience provides a seamless and enjoyable user experience. The website is well-organized, making it easy for customers to browse and discover products. The search function is efficient, allowing users to find specific items quickly. The product pages provide detailed information about each item, including ingredient lists, certifications, and customer reviews. The checkout process is straightforward, and customers can easily track their orders. Furthermore, offers personalized recommendations based on individual preferences, enhancing the overall user experience.

Pricing and Value for Money offers competitive pricing for its range of natural and eco-friendly products. While some items may be slightly more expensive compared to conventional alternatives, the value for money lies in the company's commitment to sourcing sustainable and high-quality products. Customers can be confident that their purchases are both safe for their households and contribute to a greener future.

Customer Service excels in its customer service. The company is responsive to inquiries and concerns, providing timely and helpful assistance. Customers can reach out to the support team via email or phone, and the well-trained staff ensures that any issues are resolved promptly. takes great care in addressing customer feedback and continuously works towards improving its services.

Product Quality and Selection maintains a high standard of product quality, with a rigorous selection process that ensures all items are environmentally friendly and meet stringent safety standards. The extensive range of products covers various categories, including cleaning supplies, personal care items, baby essentials, and pet care products. Customers can choose from established natural brands as well as discover new and upcoming sustainable brands.

Website Usability

The website is designed for easy navigation and usability. Its clean and intuitive interface allows users to quickly find the products they need. The website also provides comprehensive filtering options, enabling customers to narrow their search based on specific criteria. Additionally, the "My Grove" feature allows users to easily manage their subscriptions, view order history, and modify recurring shipments.

Returns and Exchanges offers a hassle-free returns and exchanges policy. If customers are unhappy with their purchase, they can contact customer service within 30 days of receipt to initiate a return or exchange. The company ensures that the process is smooth and efficient, taking into account the satisfaction of its customers.

Promotions and Discounts frequently offers promotions and discounts to provide value to its customers. These can range from percentage-based discounts, free gifts with purchase, or special offers on specific product categories. Additionally, customers can take advantage of exclusive deals by subscribing to's newsletter and following their social media channels.

Reputation has established a strong reputation within the industry for its commitment to sustainability and transparency. The company has received positive recognition from customers and industry experts alike.'s dedication to providing high-quality, eco-friendly products has gained them a loyal customer base and positioned them as a trusted leader in the natural household products market.

Payment Options offers a variety of convenient payment options to cater to different customer preferences. Customers can choose to pay with major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, accepts payment through digital wallets like Apple Pay and Google Pay, providing flexibility and convenience during the checkout process.

Loyalty Programs offers a loyalty program called "Grove Collaborative VIP." By subscribing to this program, customers receive exclusive perks such as free shipping, free gifts, early access to new products, and personalized recommendations. The VIP program rewards customers for their loyalty and encourages them to continue supporting in their sustainable lifestyle journey.

Customer Reviews

Customer reviews play a vital role in the shopping experience. The website prominently displays user-generated reviews for each product, allowing customers to make informed purchasing decisions. The reviews are authentic and helpful, providing insights into the effectiveness and satisfaction levels of different products.

Community Involvement actively engages with its community and demonstrates a commitment to social and environmental causes. The company collaborates with charitable organizations and initiatives aimed at promoting sustainability and supporting underserved communities.'s dedication to making a positive impact extends beyond its product offering, fostering a sense of community among its customers.

Shipping and Costs offers fast and reliable shipping services to customers within the United States. The company strives to deliver orders promptly, with most packages arriving within a few business days. Shipping costs vary depending on the order total, but frequently provides free shipping promotions for VIP members or on orders above a certain threshold. Although international shipping options are limited at present, is actively exploring expansion opportunities to serve a broader customer base.

In conclusion, is a reputable online retailer that provides a wide selection of natural, eco-friendly household products. With competitive pricing, excellent customer service, and a user-friendly website, offers a seamless shopping experience. The company's commitment to sustainability and dedication to quality products make it a trustworthy choice for individuals seeking to adopt a greener lifestyle.