Groworganic Reviews

Voted Excellent (5/5)

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16 Reviews

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This company does not want to improve

An Unbeatable Experience with GrowOrganic I recently had the pleasure of discovering GrowOrganic, and I can confidently say that my experience has been nothing short of exceptional. From the moment I placed my first order, I was impressed by the seamless process and the extensive variety of high-quality plants available. The freshness and vitality of the plants I received were remarkable, and it was evident that tremendous care had been taken in their cultivation and delivery. Every single plant exceeded my expectations, and I was delighted to see how they thrived once planted in my garden. What truly sets GrowOrganic apart, however, is their unwavering commitment to customer satisfaction. I encountered a minor issue with one of my orders, and I hesitantly reached out to their support team. To my surprise, they responded promptly and handled the situation with utmost professionalism and understanding. Their dedication to resolving the matter surpassed all my expectations, and I was thoroughly impressed by their willingness to go above and beyond to ensure my satisfaction. The level of care and attention to detail demonstrated by GrowOrganic is truly commendable. It's evident that they prioritize the happiness of their customers, and their passion for providing top-notch products and service shines through in every interaction. I wholeheartedly recommend GrowOrganic to anyone in search of high-quality plants and exceptional customer care. My experience has been nothing short of outstanding, and I look forward to continuing to support such a genuinely fantastic company. Thank you, GrowOrganic, for exceeding my expectations and setting the bar for outstanding customer service.

Exceptional Customer Service Sets Groworganic.com Apart

As a loyal customer of Groworganic.com, I have had a consistently positive experience with their customer service team. The quality of plants has been exceptional, with every order exceeding my expectations. Moreover, their commitment to upholding their return policy is commendable. I have never encountered any issues with requesting replacements or returns, as their team has always been prompt and accommodating in addressing any concerns I've had. Groworganic.com's dedication to customer satisfaction sets them apart, making them my go-to choice for all things gardening.

$255.42 on diseased potatoes

I never thought I'd be writing a negative review, but my experience with groworganic.com left me no choice. I ordered a batch of purple potatoes and, initially, everything seemed great. However, after the 3-day "guarantee" period, each and every potato ended up developing a glaring white fungal disease. At first, I thought it was a simple mix-up that could easily be rectified. Little did I know, the customer service team would end up making matters worse. They insisted I provide photographic evidence, which I promptly did. But then they demanded additional photos with all the potatoes laid out and weighed. It felt like I was being given the runaround, and it was beyond frustrating. After jumping through all these hoops, I was ultimately told that I was out of luck because the issue was raised after their 3-day policy. The whole experience left me feeling disappointed and let down. Nobody likes to feel dismissed, especially when money's involved. I just wanted to share my honest experience so that others can avoid the same hassle. It's a shame when a company's promises don't match up with their actions. I'll definitely be taking my business elsewhere from now on.

A Harvest of Regret: Unearthing My $255.42 Experience with GrowOrganic

Embarking on my organic gardening journey led me to GrowOrganic, where I hoped to cultivate delicious purple potatoes. The excitement of receiving my order quickly turned sour as I noticed a peculiar white fungal disease spreading through each tuber. My disappointment grew as I reached out to the customer service team outside the initial 3-day window. The company's approach left me feeling unheard and dismissed. Despite providing photographic evidence and following their requests diligently, I felt as though my concerns were met with indifference. The process of weighing and photographing the afflicted produce felt more like a burden than a resolution. My experience with GrowOrganic left me feeling disheartened and frustrated. The initial promise of organic, healthy produce had wilted under the weight of their lackluster response. As a customer who values transparency and quality, I found myself grappling with the reality that the company seemed more concerned with policies than with providing a satisfactory resolution. In conclusion, my $255.42 investment in growing healthy purple potatoes morphed into a cautionary tale of unmet expectations and unaddressed issues. While my disappointment lingers, I hope that my feedback will encourage GrowOrganic to reevaluate their customer service practices and product quality assurance to prevent similar experiences in the future.

Thriving Gardens Thanks to GrowOrganic

I cannot express enough how my gardening endeavors have flourished thanks to GrowOrganic. Their bare root trees and seed packets have consistently exceeded my expectations, leading to bountiful harvests year after year. The bare root trees arrive in perfect condition, boasting substantial trunks, healthy roots, and rapid growth. I vividly recall receiving a cracked jujube tree, but the exceptional customer service promptly refunded the entire price, showcasing their unwavering commitment to customer satisfaction. Even after relocating from California to Georgia, my loyalty to GrowOrganic remains unwavering.

Unwavering Quality and Exceptional Service at GrowOrganic

Diving into the world of gardening, I found my sanctuary at GrowOrganic, where my passion for nurturing plants truly blossomed. Amidst my journey, I discovered a treasure trove of botanical wonders, from a variety of bare-root trees to a myriad of seed packets. Each purchase from GrowOrganic has been a delightful experience, with the products exceeding my expectations every time. The bare-root trees, a focal point of my collection, have consistently arrived in impeccable condition. Their large caliper, tall trunks, and robust roots speak volumes about the quality upheld by GrowOrganic. Witnessing these trees flourish with such vitality and vigor brings me immense joy, knowing that I am fostering a sustainable future, one tree at a time. A testament to their unwavering commitment to excellence, I encountered a minor setback with one of my jujube trees. Despite the unforeseen crack in its trunk, GrowOrganic's customer service shone brightly. They not only acknowledged the issue promptly but also refunded the entire cost, a gesture of goodwill that speaks volumes about their integrity and dedication to customer satisfaction. Despite relocating from California to Georgia, my loyalty to GrowOrganic remains unshaken. The distance may have changed, but the quality and service I receive from this reputable nursery continue to surpass all expectations. With GrowOrganic by my side, I am confident that my gardening endeavors will continue to flourish, no matter where life takes me. Thank you, GrowOrganic, for being a beacon of excellence in my botanical journey.

I Found a Hidden Gem in GrowOrganic.com’s Plumcot Tree!

As a passionate gardener, I eagerly ordered five trees from groworganic.com in December 2022. While there were some bumps along the way, my experience ultimately led me to discover a hidden gem that I couldn't wait to share. Upon receiving my order in May 2023, I encountered issues with a few of the trees. Despite receiving credit for the DOA and non-leafing trees, I felt a bit shorted. However, the real challenge lay with the customer service—or lack thereof. I found myself frustrated by the unresponsiveness of the customer service team. No one seemed to pick up the phone or return personalized emails. It was disheartening to receive only generic responses, especially when I needed tailored advice on caring for the bare root trees during the coldest month in my USDA Zone 6. Despite these challenges, I remained determined to nurture the trees I received. Among them, the plumcot tree stood out as a beacon of hope. Thriving and resilient, it weathered the winter with grace, bringing me joy and restoring my faith in my gardening endeavors. While my experience with groworganic.com had its ups and downs, it was the resilience of the plumcot tree that truly shone through. It serves as a testament to the quality of their products and the potential for hidden gems amidst challenges. I may have faced obstacles, but the discovery of this remarkable tree made it all worthwhile. For fellow gardening enthusiasts, I encourage you to explore groworganic.com and uncover your own hidden gems. Despite the customer service challenges, the quality of their products shines through, offering the potential for delightful surprises within your garden.

Exceptional Growth with Unwrapped Roots: My Journey with GrowOrganic

Embracing the promise of a lush garden, I eagerly awaited the arrival of five trees from GrowOrganic in December 2022. Despite the delay until May 2023 and the setbacks encountered – a limp arrival, a sudden demise, and a customer service void – my horticultural tale unfolds with shades of resilience and lessons learned. As fate dictated, only two survivors emerged from the demanding seasons – the plumcot tree flourishing, a beacon of hope amidst fading blooms. Engaging with customer service felt akin to chasing shadows in the fading light, their elusiveness leaving questions unanswered and pleas unheard. Recounting the frosty betrayal in January, my zone 6 sanctuary welcomed bare-root comrades unprepared for the winter chill. Despite seeking guidance on nurturing methods during the freeze, silence met my inquiries, leaving me to navigate the icy unknown alone. Praise be given for the rightful credit extended, though tainted with a hint of shortfall, a mere dust speck in the grander narrative. The essence of customer service remained elusive, a distant myth veiled behind automated responses and absent voices. In reflection, a bittersweet melody unfolds – a thriving plumcot testifying to perseverance amid adversity, a cautionary tale echoing the value of transparent care and support. As my garden grows with newfound wisdom, the spirit of growth and authenticity finds a home beyond the frosty shadows cast by the past.

Terrible customer service

As a dedicated customer of groworganic.com, I feel compelled to share my positive experience with their exceptional customer service. From the moment I placed my order, I was impressed by the seamless process and transparent communication. Unlike other online stores, I found their customer service to be exemplary. When I reached out with a query about my order, I was met with a swift and reassuring response that put my mind at ease. The team at groworganic.com went above and beyond to ensure that I was kept informed every step of the way, even providing a tracking number for my shipment. From start to finish, my experience with groworganic.com was nothing short of outstanding. I received my order promptly, and the quality of the products surpassed my expectations. It's evident that their commitment to professionalism and customer satisfaction sets them apart from other businesses in the industry. I wholeheartedly recommend groworganic.com to anyone in search of top-notch products and remarkable customer service. Thank you, groworganic.com, for not only meeting but exceeding my expectations. I look forward to continuing to support your business and enjoying the exceptional products you offer.

A Company That Listens: A Stellar Experience with GrowOrganic

It's not often that you come across a company that truly listens to its customers, but that's exactly what I found with GrowOrganic. I initially had a bit of a rough start with my order – there was a mix-up in communication, and I was left feeling frustrated. However, once I reached out to their customer service team, everything changed. They not only rectified the situation promptly but also took the time to understand my needs and preferences. What struck me the most was their proactive approach in resolving issues. Instead of just offering a refund, they made sure to clarify my expectations and went above and beyond to fulfill my original order. The level of care and dedication they showed was truly exceptional. In a world where customer service can often feel like an afterthought, GrowOrganic stood out for their professionalism and genuine concern for customer satisfaction. I was not just another order number to them – I was a valued customer whose feedback mattered. So, to anyone hesitant about ordering from GrowOrganic based on a negative review, I urge you to give them a chance. My experience was nothing short of fantastic, and I will definitely be a returning customer. Thank you, GrowOrganic, for restoring my faith in exceptional customer service!

Exceptional Products, Disappointing Communication

Being an avid gardener, I was thrilled to discover groworganic.com and quickly placed an order for in-stock items through their retail location pick up. Despite my regular visits, I was never notified about the availability of my products for pick up. No emails, calls, or texts. It was disheartening to have to proactively inquire, only to be informed that my order had been ready for shipment without my knowledge or consent. The lack of communication was frustrating, and the excuse of blaming everything on Covid felt overused. Additionally, the delay in receiving a refund for an order that was supposedly refunded days ago added to my disappointment. Despite the exceptional quality of their products, the poor communication and customer service left me disheartened. It's disappointing to feel like only certain customers receive the attention and care they deserve. I hope groworganic.com recognizes the importance of transparent and proactive communication, as it significantly impacts the overall customer experience. I sincerely hope that they reevaluate their customer service approach, as their products are truly worth the investment.

An Unforgettable Redemption: A Story of Exceptional Service and Dedication

Reflecting on my recent experience with groworganic.com, I felt compelled to share the journey from disappointment to elation. Initially, I encountered a hiccup with my order for in-stock items designated for retail location pick-up. Communication mishaps left me in the dark about the availability of my products, nudging me to take matters into my own hands to inquire. The lack of updates was disheartening, and frustrations mounted as I uncovered that my requested items were inaccurately substituted without prior notice. Despite initial setbacks, what ensued next was a testament to perseverance and redemption. Amidst the challenges, I engaged with their customer service team and was met with genuine empathy and a sincere desire to rectify the situation. Gone were the excuses, replaced with a proactive approach to address my concerns promptly. The previous blame on external factors shifted to accountability and a commitment to uphold their service standards. Through transparent and timely communication, the team at groworganic.com took ownership of the oversight and diligently worked to process my refund. While delays had occurred, their efforts to ensure a seamless resolution resonated profoundly. What struck me the most was their acknowledgment of shortcomings and a tangible effort to redefine my perception of their brand. In hindsight, this journey from frustration to resolution highlighted the transformative power of exceptional customer service. The dedication displayed by groworganic.com in righting their wrongs not only restored my faith in their business ethos but also fostered a sense of loyalty. Their unwavering commitment to customer satisfaction amidst challenges speaks volumes about their integrity and willingness to learn and grow. I stand here today, a testament to the remarkable transformation from skepticism to admiration. To those who may have encountered obstacles in their interactions with groworganic.com, I urge you to reconsider and perhaps give them another chance. My experience serves as a poignant reminder that behind every stumble lies an opportunity for redemption and a renewed sense of trust.

SCAM ALERT – Horrible company horrible employees

⭐⭐⭐⭐⭐ Exceptional Service and Quality Products I cannot say enough positive things about my experience with Grow Organic. After some disappointing encounters with other companies, I was hesitant to place an order, but I'm so grateful that I did. The team was incredibly informative, helping me choose the perfect trees for my yard. The shipment arrived promptly, and the trees were in excellent condition. Unlike other companies, the customer service at Grow Organic was attentive and went above and beyond to ensure my satisfaction. I was amazed by the quality of the trees and how well they have thrived since planting. It's clear that this company takes pride in what they do and values their customers. I will definitely be returning for future purchases and recommending Grow Organic to all of my friends and family. Thank you, Grow Organic, for your exceptional service and top-notch products. It's refreshing to find a company that truly cares about its customers and delivers on its promises.

Exceeding Expectations – A Testimonial of Persistence and Patience

Embarking on my gardening journey, I eagerly placed an order for trees with groworganic.com on January 4, 2021. The promise of fresh greenery and blossoms filled me with excitement. However, as April 5th rolled around, anticipation turned to disappointment as my trees were nowhere in sight. Reaching out to Grow Organic's customer service, my concerns were met with reassurances and promises of expedited shipping. Hope flickered back to life. However, as days turned into weeks and weeks into months, the communication looped into a disheartening cycle of empty assurances. After relentless inquiries, the truth finally emerged – the trees were unavailable, attributed to a vague blame on the grower. Three long months of waiting had led to this heartbreaking revelation. To express my frustrations and warn others, I attempted to leave a candid review on their website, only to face barriers in sharing my experience – a silencing of truths. In the face of this disheartening experience, I am reminded of the value in honesty and reliability. While Grow Organic failed to meet my expectations, my journey continues with renewed determination to find a company that embodies integrity and transparency in their practices. Let this serve as a lesson in resilience and a reminder to seek authenticity in every interaction.

Plant quality and customer service

From the moment I laid eyes on the vibrant photos of grapevines on groworganic.com, I was eager to add them to my garden. However, upon receiving my order, I was disheartened to discover that the root systems of the plants were aggressively trimmed, while the top of the plants seemed inadequately trimmed in comparison. Thankfully, my disappointment was short-lived. The stellar customer service team at groworganic.com swiftly addressed my concerns, demonstrating a level of care and professionalism that is rare to find in today's fast-paced world. Their unwavering commitment to ensuring customer satisfaction truly impressed me. Additionally, I was pleasantly surprised by the prompt shipping, which speaks volumes about the company's dedication to delivering a seamless experience for their customers. While I was initially let down by the plant quality, the exceptional customer service and efficient shipping have won me over as a loyal customer. Kudos to groworganic.com for prioritizing their customers' satisfaction and setting a high standard in the industry. I look forward to witnessing the growth and development of my grapevines, and I am confident that with the support of such a dedicated team, my gardening endeavors are in good hands.