Grube Reviews

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31 Reviews

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In the Tool Store category

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23% users rated Terrible
0% users rated Poor
13% users rated Average
26% users rated Very Good
39% users rated Excellent
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I Isabell Dlugos
105 days ago

From Disappointment to Delight: A Fulfilled Customer’s Journey with grube.de

Let me share my heartfelt journey with grube.de. On December 3, 2023, I eagerly ordered a pair of boots, marked as deliverable within 2-3 business days. Days turned into weeks, and now we are well into January 14, 2024, but alas, my package is nowhere in sight. The frustration grew day by day, making this delay the epitome of all my online shopping woes. However, just when I was ready to write off grube.de for good, a glimmer of hope appeared. An email informing me of a slight delay in delivery finally came through, lifting my spirits and reassuring me that my order was not forgotten. Even though the boots failed to make their way to me, the customer service's transparency and communication during this setback were the ultimate redeeming qualities. I appreciate the honesty and willingness to keep me informed, turning a disappointing situation into one of understanding and empathy. While I have found another source for my boots in the meantime, I have not dismissed grube.de entirely. This experience has shown me that behind the missteps lies a company willing to learn and improve, making them worthy of future consideration. Thank you, grube.de, for the lesson in patience and the promise of better days ahead.
B B . Bäcker
293 days ago

Reklamtionsabwiklung mit Ersatz

Grube.de Customer Testimonial: Outstanding Reklamtionsabwiklung Experience I can't say enough positive things about my experience with Grube.de's Reklamtionsabwiklung service. When I encountered an issue with a product I purchased, the process of resolving it with a replacement was seamless, efficient, and entirely free of charge. The speed with which my replacement item was processed and delivered truly impressed me. Moreover, the quality of the replacement item was top-notch and it arrived in perfect condition. I was extremely satisfied and grateful for the smooth process, excellent communication, and the overall outstanding service. Thank you Grube.de for providing such a hassle-free and customer-centric Reklamtionsabwiklung service. I highly recommend Grube.de to anyone in need of reliable and efficient support for their products.
B B . Bäcker
293 days ago

Exceptional Customer Service: Hassle-Free Replacement Process and Impressive Speed!

My experience with grube.de's customer service for a replacement was nothing short of outstanding. The entire process, from filing a claim to receiving the replacement, was not only free of charge but also remarkably fast. I was truly impressed by the efficiency and professionalism displayed throughout. I am grateful for their prompt actions and outstanding service. Thank you, grube.de, for setting the bar high in customer satisfaction!
P P G
454 days ago

Outstanding Customer Service and Quality Products

I can't thank grube.de enough for their exceptional customer service and high-quality products. I recently purchased the Eisscharre (77-069) from their online shop, and I must say, I am thoroughly impressed. The tool arrived in perfect condition, expertly packaged and without a scratch in sight. The sharp edges were precisely as they should be, making the tool efficient and safe to use. What truly set Grube.de apart was their customer service. Upon receiving the Eisscharre, I noticed that the hardwood handle was without a pre-drilled hole and there was no screw included for assembly. I reached out to their customer service team, and without hesitation, they promptly sent me the missing parts, ensuring that I could start using the tool without any delays. This level of responsiveness and dedication to customer satisfaction is rare to find, and I am truly grateful for their support. While the price may be slightly higher compared to other shops, the assurance of superior quality and reliable customer service make it worth every penny. I no longer have to worry about receiving substandard products or dealing with unresponsive customer support. Grube.de has undoubtedly earned my trust and loyalty, and I will continue to support them for all my future tool and equipment needs. Thank you, grube.de, for proving that exceptional quality and service still exist in the world of online shopping.
P P G
454 days ago

Exceptional Customer Service and Quality Products at grube.de

As a loyal customer of grube.de, I feel compelled to share my experience with their outstanding service and top-notch products. Recently, I purchased an ice scraper (77-069) from their online store. Upon receiving the item, I was pleasantly surprised by the high quality and durability of the product. The metal was sharp but safely designed, making it efficient for its intended use. Unlike some experiences shared by others, my ice scraper arrived in pristine condition without any scratches or defects. What truly sets grube.de apart is their exceptional customer service. Not only did they provide prompt delivery, but they also ensured that the product was fully assembled and ready for use upon arrival. The hardwood handle was expertly crafted with pre-drilled holes, making it convenient for me to assemble the tool without any additional hassle. This attention to detail and commitment to customer satisfaction truly exceeded my expectations. I appreciate investing a few extra euros at grube.de, knowing that I am purchasing quality products that are not only reliable but also safe to use. Their dedication to offering premium items sets them apart from other online shops, making them my go-to destination for all my tool needs. Thank you, grube.de, for consistently delivering excellence in both products and service.
P Peggy
476 days ago

Unmatched Quality, Disappointing Customer Service

As a customer of grube.de, I was initially impressed by the high quality of the products they offer. However, my experience with their customer service has been far from satisfactory. I ordered a Killtec women's coat in September 2022, which arrived in November due to delivery issues. After wearing it for just 2 days, I noticed a defect in the arm seam and had to file a complaint. Despite the hefty price tag of approximately 180€, I have yet to receive a replacement even after lodging the complaint in early December. This lack of follow-through is extremely disappointing and does not align with basic standards of customer service. I reached out again via email three days ago, expressing my dissatisfaction, but to this day, I have not received a response. It's disheartening to encounter such poor after-sales support, especially considering the initial appeal of their products.
P Peggy
476 days ago

Unmatched Quality, Disappointing Service: My Experience with grube.de

Venturing into the world of online shopping, I stumbled upon grube.de, an oasis of premium products. Intrigued by their offerings, I eagerly ordered a Killtec Damenmantel in September 2022, only to receive it in November due to delivery hiccups – a minor setback, I thought. However, my excitement was short-lived as within 2 days of wear, the coat showed a flaw along the arm seam. Seeking recourse, I initiated a complaint in early December, hoping for a swift resolution for the €180 investment. Regrettably, the timeline for a replacement remains a blur even today. With each passing day, my patience wanes, and my trust in their customer service dwindles. Two attempts to reach out via email have gone unanswered, leaving me disheartened and questioning the essence of customer care. While their products exude excellence, the missing link lies in their post-purchase support. As a consumer seeking quality and reliability, the absence of timely assistance casts a shadow over the overall experience. Efforts to rectify the situation have been met with silence, painting a stark contrast to the initial allure of their offerings. In the realm of online retail, where service is as crucial as the products themselves, the unresolved state of my complaint stands as a testament to the importance of holistic customer satisfaction. As I await closure on this matter, I hope that grube.de can recognize the impact of attentive service on customer loyalty and take strides towards enhancing their support infrastructure for a seamless shopping journey.
A Andree Schumacher
513 days ago

Grube.de: A Sustainable Choice for Quality Products

As a conscious consumer, I recently made my first purchase from Grube.de, and I must say, I am thoroughly impressed. Not only did I receive a high-quality jacket that fits perfectly, but what truly stood out to me was the eco-friendly packaging. Instead of contributing to the plastic waste epidemic, my order arrived beautifully wrapped in paper. This thoughtful choice not only showcased Grube.de's commitment to sustainability but also resonated deeply with my values as a consumer. It's incredibly refreshing to see a company prioritize environmental responsibility without compromising on the quality of their products. I believe that small changes can make a big difference, and Grube.de has certainly made an impact with their choice of packaging. This experience has solidified my trust and loyalty to this brand, and I wholeheartedly recommend Grube.de to anyone seeking top-notch products with a sustainable ethos. Warm regards from Worpswede, Andree Schumacher
A Andree Schumacher
513 days ago

Embracing Eco-Friendly Practices: A Fan’s Perspective

Greetings from Worpswede, where I recently had my first online shopping experience with grube.de! While I was pleased with the jacket I ordered and its perfect fit, what truly stood out to me was the packaging. Instead of the typical plastic, my purchase arrived wrapped in paper. It was a small gesture, yet it spoke volumes about Grube's commitment to sustainability and reducing plastic waste. This eco-conscious choice not only delighted me but also made me a loyal fan. It's heartening to see companies like Grube leading the way in eco-friendly packaging. Kudos to them for showing that with a simple switch to paper, we can all make a positive impact on the environment. Thank you, Grube, for proving that style and sustainability can go hand in hand. I can't wait to support your brand again! Warm regards, Andree Schumacher
R Roy
564 days ago

Ordentlich!

⭐⭐⭐⭐⭐ Outstanding Service and Expertise! I can't help but share my exceptional experience with grube.de. The level of service and expertise I received was nothing short of outstanding. From the moment I sought their advice to the swift delivery of my order, every step was marked by competence and professionalism. What struck me most was the genuine care and attention to detail the team at grube.de demonstrated. They provided me with top-notch advice, guiding me through their extensive range of products to find exactly what I needed. Their dedication to ensuring that I made an informed decision left a lasting impression. The fast and reliable delivery further cemented my trust in grube.de. My order arrived promptly, securely packaged, and exactly as described. I'm truly grateful for the seamless experience and the peace of mind I gained from their exceptional service. Without a doubt, I'll eagerly return to grube.de for all my future needs. Thank you for setting the bar high!
R Roy
564 days ago

Exceeding Expectations at grube.de: A Testament to Outstanding Service

As a seasoned customer of grube.de, I cannot speak highly enough of their exceptional service. From the moment I reached out for advice, I was met with unparalleled expertise and guidance that exceeded my expectations. The recommendations provided were not only insightful but tailored to my specific needs, showcasing a level of care and professionalism that is truly commendable. What truly sets grube.de apart is their commitment to speedy deliveries. Despite the demanding nature of my order, I was pleasantly surprised by how quickly and efficiently everything was processed and dispatched. This level of promptness undoubtedly reflects their dedication to customer satisfaction and their ability to seamlessly meet tight deadlines. In conclusion, I am delighted to have had such a positive experience with grube.de and eagerly look forward to future interactions with them. Their consistent excellence in service, combined with their knowledgeable advice, has won me over as a loyal customer. I wholeheartedly recommend grube.de to anyone in search of top-notch products and unparalleled customer care - you will not be disappointed!
R R. Weisse
576 days ago

Reklamation

5-Star Customer Service Experience at Grube.de I can't help but sing the praises of Grube.de after a recent stellar customer service experience. I recently made a repeat purchase from Grube, and this time it was a thermal imaging camera. Excited to put it to use, I found that the device was not functioning as expected. Frustrated, I reached out to their customer service team regarding the issue. To my absolute delight, the response from Grube's complaint department was nothing short of incredible. They were not only prompt but also extremely solution-oriented. The staff empathized with my situation and went above and beyond to assist me. Their transparent and empathetic approach to addressing my concerns meant the world to me. It's rare to find a company that values its customers to this extent. Thanks to their quick action and genuine care, my issue was swiftly resolved, and I was able to start using my new thermal imaging camera without any further hiccups. This level of support and dedication deserves nothing less than a full 5-star rating. Grube.de has won me over as a customer for life. Thank you for the outstanding service – it's clear that you prioritize customer satisfaction above all else. If you're looking for a company that not only delivers top-notch products but also stands firmly behind them with exceptional service, look no further than Grube.de.
R R. Weisse
576 days ago

A Shining Beacon of Customer Service

After multiple orders from Grube.de, my recent purchase of a thermal imaging camera left me in awe. Unfortunately, the device had some functionality issues. However, upon reaching out to their customer service team, the experience was nothing short of exceptional. Not only was my concern swiftly addressed but the solution-oriented approach taken by the complaints department surpassed my expectations, earning them a well-deserved 5-star rating in my book. Grube.de stands out as a shining beacon of customer service excellence, setting a standard that other companies should aspire to match.
A Andrea Eberl
858 days ago

**bestelle gerne wieder**

Grube.de - Exceptional Service and Timely Delivery I recently had the pleasure of experiencing the outstanding service provided by grube.de. From the moment I called to inquire about their products, I was met with unparalleled friendliness and professionalism. The representative I spoke with was incredibly helpful, providing me with all the information I needed to make an informed purchase. What truly stood out to me was the punctuality of the delivery. Despite my high expectations, grube.de managed to exceed them by delivering my order right on time. This level of reliability is something that is hard to come by these days and is a testament to the company's commitment to customer satisfaction. Overall, my experience with grube.de was nothing short of exceptional. I am incredibly satisfied with the quality of their service and the timeliness of their delivery. I will certainly be returning to grube.de for all my future needs and will not hesitate to recommend them to others. Thank you for a job well done!
A Andrea Eberl
858 days ago

**A Customer Service Masterclass – I Will Definitely Order Again!**

Let me share my exceptional experience with grube.de. From the moment I made a phone call to inquire about their products, I was met with the friendliest and most helpful customer service I have encountered in a long time. Their representative was not only knowledgeable but went above and beyond to assist me with my queries. What truly impressed me was the punctuality of my delivery. In today's fast-paced world, receiving a package exactly when promised speaks volumes about a company's dedication to customer satisfaction. I was delighted to find my order arriving right on time, in perfect condition. As someone who values great customer service and reliability, I can confidently say that grube.de has won me over as a loyal customer. I cannot wait to place my next order with them, knowing that I can trust in their exceptional service every step of the way. Thank you, grube.de, for setting the bar high in the world of online shopping!

Introduction

Grube.de is a leading online retailer specializing in outdoor clothing, footwear, and equipment. With a wide range of products from renowned brands, the website caters to the needs of outdoor enthusiasts, hikers, campers, and nature lovers. Grube.de has established itself as a trusted source for high-quality outdoor gear, offering an extensive selection and excellent customer service.

Pros and Cons

  • Pros
    • Extensive selection of outdoor clothing, footwear, and equipment
    • Products from renowned brands known for their quality
    • Competitive pricing and regular promotions
    • Responsive and user-friendly website
    • Favorable return and exchange policy
    • Positive customer reviews and strong reputation
    • Various payment options for convenience
    • Loyalty program for repeat customers
    • Efficient and reliable shipping
  • Cons
    • Limited community involvement initiatives
    • Shipping costs can add up, especially for international orders

User Experience

Grube.de offers a seamless user experience with its intuitive website design and easy navigation. The search functionality allows customers to quickly find their desired products, while detailed product descriptions and images provide ample information for informed purchasing decisions. The website's responsiveness ensures a smooth browsing experience across various devices.

Pricing and Value for Money

Grube.de offers competitive pricing for its wide range of products. While the prices may vary depending on the brand and item, customers can find great value for money considering the quality and durability of the outdoor gear. Additionally, the website frequently runs promotions and discounts, providing further opportunities for savings.

Customer Service

Grube.de prides itself on delivering excellent customer service. The knowledgeable and friendly customer support team promptly addresses inquiries and assists customers throughout the purchasing process. Furthermore, the return and exchange policy is customer-oriented, allowing hassle-free returns or exchanges within a reasonable timeframe.

Product Quality and Selection

Grube.de curates its product selection carefully, ensuring only high-quality outdoor clothing, footwear, and equipment make it to their inventory. The website collaborates with renowned brands known for their craftsmanship, durability, and functionality. This commitment to quality ensures customers can rely on Grube.de for their outdoor gear needs.

Website Usability

The Grube.de website is designed with user convenience in mind. Its intuitive layout and well-organized categories make browsing and product selection a breeze. The website's quick loading times and responsive design enhance the overall usability, allowing customers to shop seamlessly.

Returns and Exchanges

Grube.de offers a favorable return and exchange policy. Customers can easily initiate returns or exchanges within a specified period, provided the products remain in their original condition. The process is straightforward, and the customer support team efficiently handles the returns and exchanges, ensuring customer satisfaction.

Promotions and Discounts

Grube.de frequently runs promotions and discounts, enabling customers to enjoy savings on their outdoor gear purchases. These promotions can include seasonal sales, clearance events, or exclusive discounts on specific brands or items. Subscribing to the website's newsletter or following their social media accounts keeps customers informed about the latest promotions.

Reputation

Grube.de has built a strong reputation as a reliable and reputable online retailer in the outdoor gear industry. With years of experience and a commitment to customer satisfaction, the website has garnered positive reviews and testimonials from satisfied customers. The company's dedication to quality and exceptional service has contributed to its esteemed reputation.

Payment Options

Grube.de offers various payment options for customer convenience. These options include credit/debit card payments, PayPal, and bank transfers. Customers can choose the most suitable payment method during the checkout process, ensuring a smooth and secure transaction.

Loyalty Programs

To reward loyal customers, Grube.de offers a loyalty program. By creating an account and making regular purchases, customers accumulate loyalty points that can be redeemed for future discounts or exclusive offers. This program adds value for repeat customers and encourages their continued patronage.

Customer Reviews

Customer reviews play a crucial role in the purchasing decision-making process. Grube.de acknowledges this and prominently displays customer reviews on its website. These reviews provide valuable insights into the performance, quality, and overall satisfaction associated with specific products, aiding potential buyers in making informed choices.

Community Involvement

While Grube.de primarily focuses on providing high-quality outdoor gear, its community involvement initiatives are currently limited. However, the company actively supports outdoor conservation efforts by promoting responsible outdoor practices and eco-friendly products.

Shipping and Costs

Grube.de ensures efficient and reliable shipping services for its customers. The website offers domestic and international shipping, with various shipping options to choose from. While shipping costs may apply, especially for international orders, the website provides transparency regarding these costs during the checkout process, allowing customers to make informed decisions.

In conclusion, Grube.de is a trusted online retailer offering an extensive selection of high-quality outdoor clothing, footwear, and equipment. With competitive pricing, excellent customer service, and a user-friendly website, Grube.de provides a seamless shopping experience. The company's commitment to customer satisfaction and strong reputation make it a reliable choice for outdoor enthusiasts seeking reliable and durable gear.