Grubhub Reviews

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152 Reviews

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Grubhub Goes the Extra Mile!

I cannot express enough my gratitude for Grubhub's exceptional service. During my hospital stay, craving a comforting Panera Bread soup, I placed an order through Grubhub. Despite a slight mishap where the delivery was left in the main lobby instead of my room, their customer support team went above and beyond to rectify the situation promptly and delivered my order right to my bedside. Their dedication to customer satisfaction truly sets them apart. Adios Grubhub? Never! I am a loyal customer for life. Thank you, Grubhub, for your outstanding service!

Above and Beyond: A Stellar Customer Experience with GrubHub

Reflecting on my recent encounter with GrubHub, I am compelled to share an extraordinary experience that surpassed all expectations. Despite a minor hiccup with my delivery time, their customer service team, particularly Araya, went above and beyond to rectify the situation. After placing an order for a post-4pm delivery, I was taken aback when my meal arrived unexpectedly early at 2pm. Concerned about the quality of the food upon my return at 4:30, I found it had unfortunately deteriorated. However, upon contacting GrubHub, I was met with genuine empathy and a swift resolution process. Araya, a shining star in their customer service team, not only apologized sincerely but also ensured a refund for the spoiled meal. The level of care and professionalism demonstrated by Araya truly turned a potentially negative experience into a positive one. This dedication to customer satisfaction is rare to come by in today's fast-paced world, and it undoubtedly sets GrubHub apart from the rest. I am immensely grateful for the exceptional service provided by Araya and the entire GrubHub team. Their willingness to go the extra mile to make things right has left a lasting impression on me. I wholeheartedly recommend GrubHub to anyone seeking not just a meal delivery service, but a partner who truly values their customers' happiness. Thank you, GrubHub, for your outstanding commitment to customer satisfaction.

Grubhub: Where Speedy Service Meets Professionalism and Cleanliness

As a loyal customer of Grubhub, I can confidently say that their service is truly top-notch. Ordering from them is a breeze, and the best part is the quick delivery that always manages to exceed my expectations. The drivers are not only speedy but also impressively professional, making the entire experience seamless and enjoyable. What sets them apart is the attention to detail, including their clean appearance, which reflects their commitment to excellence. Grubhub has won my heart with their exceptional service, and I wholeheartedly recommend them to anyone looking for a reliable and efficient food delivery service.

Turning Frustration into Empowerment: My Account Deletion Journey with Grubhub

As I reflect on my experience with Grubhub, the frustration and disappointment felt overwhelming. My order, stretched over an exhausting 4-hour wait, left me exasperated. The lack of communication further exacerbated the situation, driving me to the brink of patience. The tipping point, however, was the inability to secure a refund or even cancel the order. The feeling of helplessness was palpable, as I grappled with the realization that my concerns were falling on deaf ears. The thought that a company could operate without addressing customer grievances left me flabbergasted. Hence, with a heavy heart but firm resolve, I made the decision to delete my account. It was a symbolic gesture, a way to voice my dissatisfaction and take back control of the situation. In a world where customer service should be paramount, Grubhub's practices left much to be desired. Despite the setbacks and challenges faced during my time with Grubhub, this experience has been a lesson in empowerment. Taking charge of my choices and standing up for what I believe in has been a liberating act. It is a reminder that as consumers, we have the power to hold businesses accountable and demand better practices. While my journey with Grubhub may have come to an end, it has sparked a new beginning - one where I am more discerning, vocal, and proactive in my interactions with companies. Let this serve as a testament to the importance of transparency, accountability, and customer-centric services in shaping the business landscape.

Grubhub Delivers Every Time!

When it comes to food delivery, I don't use Grubhub a lot, but every time I do, they never fail to impress me. The order is always spot on, and the food arrives right on time. It's incredibly convenient and reliable, making my dining experience stress-free and enjoyable. I highly recommend Grubhub for anyone looking for a seamless food delivery service.

Grubhub Goes the Extra Mile: A Customer-Centric Delivery Service

Having tried various food delivery platforms, I can confidently say that Grubhub stands out for its exceptional customer service. Unlike other services that only offer credit for mishaps, Grubhub goes above and beyond by providing refunds when an order falls short. This level of care and attention to customer satisfaction truly sets them apart. In my personal experience, I've encountered errors with orders on other platforms, like Doordash, where only credits were offered as compensation. This stark difference highlights Grubhub's commitment to making things right for their customers, no matter the circumstance. If you're looking for a reliable and customer-centric takeout delivery service, I highly recommend giving Grubhub a try. Their dedication to ensuring customer happiness truly makes them the best choice in the industry.

Turning a Disappointing Experience into a Learning Opportunity

Let me share my recent encounter with Grubhub, where I waited for almost two hours for my eagerly anticipated meal, only to end up canceling it in frustration. The saga began with a promising $10 offer from Grubhub for the delay, which seemed like a reasonable gesture. However, as time crawled by and the delivery was continuously postponed, the compensation was mysteriously slashed to a mere $5. Feeling exasperated, I reached out to the restaurant I had ordered from, only to discover that my food had been ready and waiting for a driver for a significant amount of time. The notion that my meal had been idly basking under heat lamps due to the inability of Grubhub to assign a driver left me disheartened and disillusioned. In reflecting on this experience, I couldn't help but construct a potential solution for Grubhub's logistical conundrum. Imagine if the platform secured a driver before sending the order to the restaurant, holding the driver accountable for successful pickup. By notifying customers promptly regarding driver status and offering the choice to cancel after a short waiting period, Grubhub could mitigate unnecessary delays and misunderstandings, sparing both time and resources. While my encounter left me dissatisfied and questioning Grubhub's operational efficiency, I see this as an opportunity for growth and refinement. Constructive feedback and innovative solutions could transform this setback into a chance for enhancement, benefiting both the company and its patrons. Let's turn moments of disappointment into catalysts for positive change and improved customer experiences.

Grubhub Delights: A Game-Changer in Food Delivery Service!

Reflecting on my recent experience with Grubhub, I couldn't help but be pleasantly surprised by the exceptional service I received. Not only did my order arrive promptly, but the food was still wonderfully warm, exceeding my expectations. The courteous demeanor of the delivery driver added a personal touch that made the entire experience even more enjoyable. I am truly impressed and grateful for such a seamless and delightful dining experience. Without a doubt, I will be returning to Grubhub for future orders, confident in their commitment to excellence. Thank you for making my day!

Grubhub: The Lifeline for My Year at Home

Being confined to my home for over a year has been a challenging journey, but Grubhub has been my constant companion in this time of need. Their service has been a lifeline for me, providing me with delicious meals when I couldn't step out. While perfection may be rare, Grubhub's efforts to please their customers truly stand out. In the face of occasional hiccups with restaurants and drivers, their on-the-spot assistance and unwavering dedication to resolving issues have been exemplary. They have always gone above and beyond to ensure that I am taken care of, which truly embodies exceptional customer service. Grubhub has not just been a food delivery service for me; they have been a reliable partner during a challenging period in my life. I am grateful for their consistent support and seamless assistance, making every meal a moment of comfort and joy amidst the confines of my home. Thank you, Grubhub, for being more than just a delivery service – for being a source of relief and happiness during this difficult time. Your commitment to customer satisfaction is truly commendable. Sincerely, Robin Greely

A Satisfied Grubhub+ Convert: Renewed Trust in Their Service

Let me share my experience with Grubhub, a complete transformation from discontented to genuinely delighted. Initially, I stumbled upon a negative review that resonated with my own past frustration. The mention of a delayed delivery and cold food hit home as I vividly recalled a similar incident. However, instead of hesitating, I decided to give Grubhub another chance. What a pleasant surprise it turned out to be! On my recent order, not only did the food arrive promptly, but it was also steaming hot, just the way I like it. The driver was punctual and courteous, ensuring my meal reached me fresh and delicious. This seamless experience truly restored my faith in Grubhub's service. Their attention to detail and commitment to customer satisfaction were evident throughout my order journey, from the moment I placed it to the last bite of my warm, well-prepared meal. The quality of service and the genuine care exhibited by Grubhub's team made me realize that every negative encounter can have a positive resolution. I am beyond thrilled with my latest Grubhub experience, which not only met but exceeded my expectations. This incident has not only reinstated my confidence in their service but also convinced me to continue my Grubhub+ membership without any second thoughts. Kudos to Grubhub for turning a skeptic into a loyal customer once again!

A Lifesaver with Fresh Cuisine – 10 Stars!

Embarking on my second journey with Grubhub.com was like unlocking a hidden treasure trove of delightful flavors. Despite a minor hiccup during my initial order, the gracious team at Grubhub swiftly resolved the issue and left me in awe of their impeccable customer service. My second encounter proved to be nothing short of spectacular. As my eagerly anticipated meal arrived, it was a symphony of fragrant aromas and vibrant colors. However, fate threw a curveball, and the food arrived a tad late and slightly chilly, leaving me disheartened. With a heavy heart, I discovered that a couple of items were missing, dampening my culinary spirits momentarily. Yet, Grubhub's unwavering commitment to excellence shone through as they quickly addressed my concerns and graciously offered a refund that exceeded my expectations. Although my faith wavered momentarily, I found solace in the fact that these mishaps were mere blips in an otherwise stellar service. The convenience and variety offered by Grubhub are unparalleled, making it a true lifesaver during hectic days. My gratitude knows no bounds for Grubhub, as they transformed a disappointing situation into a shining example of stellar customer care. With each bite, I indulged in the delectable cuisine, feeling reassured that my experience was a rare gem in the realm of online food delivery. To all the food aficionados out there, let Grubhub be your guiding light to a world of culinary bliss, where each meal is a celebration of flavors and a testament to exceptional service. Embrace the journey, for within each bite lies a story waiting to be savored and shared.

Grubhub Delivers Incomplete Orders: A Disappointing Experience with Customer Support

Embarking on a culinary journey with Grubhub left me with a bitter aftertaste. Anticipating a delightful meal, I eagerly awaited my order, only to find it lacking – half of my order was missing. Disappointed yet hopeful, I reached out to their customer support through chat, seeking resolution. To their credit, Grubhub swiftly responded and refunded me for the missing items. However, my elation was short-lived when my mention of incurring another delivery fee led the representative to abruptly end the conversation. Frustrated but undeterred, I persisted, only to engage with another support agent. Regrettably, this new encounter offered me little solace – they adamantly refused any resolution beyond the mere refund for the discrepancies. The dialogue regarding my allergies felt robotic and impersonal, lacking the empathy and understanding I had hoped for. It became apparent that my concerns were simply being ticked off a scripted checklist, leaving me feeling unheard and disregarded. This experience left me disillusioned and disinclined to utilize their services in the future. The promise of a satisfying meal was overshadowed by the shortcomings in customer service, leaving a sour taste in my mouth. Grubhub’s inability to address my concerns beyond the surface level left me questioning the value of their offerings and the sincerity of their support.

Exceeding Expectations: A Seamless Delivery Experience with Grubhub+

As a busy professional constantly juggling work and personal commitments, finding a reliable delivery service has been a game-changer for me. After a string of disappointing experiences with other companies, I decided to give Grubhub+ a try, and I haven't looked back since. From the moment I placed my first order, I was impressed by the ease of the ordering process and the diverse selection of restaurants available. The app's interface was user-friendly, allowing me to customize my order and track its progress every step of the way. What truly sets Grubhub+ apart is their commitment to timely and efficient deliveries. Unlike my past encounters with other services, where drivers seemed to vanish into thin air, Grubhub+ drivers consistently arrived promptly, ensuring that my meals were hot and fresh upon arrival. This attention to detail and punctuality has truly reinstated my trust in delivery services. Moreover, the customer service provided by Grubhub+ was exceptional. I reached out to them to address a minor concern, and they went above and beyond to rectify the issue promptly and professionally. Their proactive approach and dedication to customer satisfaction left a lasting impression on me. In a world where reliability and convenience are paramount, Grubhub+ has proven to be a standout performer. With a seamless delivery experience and a wide array of restaurant options at my fingertips, I can confidently say that Grubhub+ has exceeded my expectations and become an integral part of my routine. Thank you for restoring my faith in delivery services!

AMAZING

My review for grubhub.com Grubhub is a great website/app to use when you're ordering food. The food is delivered on time (99.9% of the time), and the .1% that it isn't it's just a few minutes later than promised which is not a big deal. If there's ever been a problem with the delivery, Grubhub has helped me fix the situation quickly and without runaround. I will never not recommend them and don't think I have reason to ever stop using the service.

The meals is at all times on time

My evaluate for grubhub.com The meals is at all times on time, it is at all times actually good. A number of the meals is not at all times right however it's at all times actually good. The ordering expertise is very easy to grasp. I extremely advocate GrubHub.