Grunt Reviews

Voted Poor (3/5)

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6 Reviews

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Rekindled Hope at Grunt.com: A Customer’s Journey of Patience and Persistence

Having received a jacket that didn't quite fit, courtesy of my thoughtful daughter in 2023, I turned to Grunt.com for a remedy. Returning the jacket for a larger size seemed like a simple task, but as days turned into weeks post-mailing, anxiety started to creep in. My parcel was received, yet the replacement jacket remained elusive, lost in a void of unanswered emails and frustratingly prolonged wait times on customer service lines. Despite the initial dismay and the ordeal of non-responsiveness, I held onto hope, keeping my faith in the process. As time passed, I persisted in my communication attempts, refusing to accept defeat and clinging to the promise of a resolution. Each unanswered call and email tested my resolve, but I remained steadfast in my pursuit of a solution. Through moments that felt endless, I found solace in the belief that my concerns would be addressed, and my loyalty to Grunt.com would be honored. In the end, my patience bore sweet fruit, as the jacket finally made its way back to me, a testament to the power of perseverance and the resilience of a customer's trust. My journey with Grunt.com was not without its challenges, but it was an experience that reinforced the value of resilience and the beauty of a positive outcome after a storm. In the face of obstacles, I chose to see an opportunity for growth, a chance to deepen my connection with a brand that ultimately came through for me. Grunt.com, through its timely resolution, rekindled my hope in exceptional customer service and the strength of enduring relationships.

Patience Wearing Thin: A Disappointed Customer’s Review of Grunt.com

I had high hopes for my experience with grunt.com, but unfortunately, I'm left feeling incredibly let down. It's been a long and frustrating two months since I returned a hat that didn't fit, following all the necessary steps, only to still be waiting for my refund as of today, the 15th of December, 2023. Despite my efforts to reach out, I've encountered an eerie silence on the other end of the line, with unanswered phone calls and automated email responses providing no comfort. This lack of communication has left me not just disappointed, but utterly disheartened with the entire experience. I had expected so much more from grunt.com, and I can't help but feel let down by this prolonged and frustrating process. Here's to hoping for a swift resolution and a more positive outcome in the future.

VERY DISAPPOINTING EXPERIENCE!

As a proud veteran, I recently had the disappointing experience of ordering the Black & Red EGA Canvas Jacket from grunt.com. Despite my excitement, I was let down by the lack of a size chart on their website, which resulted in ordering a 3XL that was nowhere near a proper fit. Furthermore, the material felt flimsy and not as durable as I had hoped for. To add insult to injury, the shipping took longer than expected, and I was charged a hefty fee for its return. The final blow came when I realized that I wasn't refunded the shipping fees, leaving me out of pocket and disheartened by the entire process. In the grand scheme of things, it cost me more than just money. It cost me the trust I had placed in this company and the excitement of owning a jacket I could truly be proud of. I hope my feedback encourages grunt.com to improve their services and spare other veterans from the same letdown I experienced. Yours truly, A Disappointed Veteran

A REWARDING JOURNEY WITH GRUNT. COM

My heartfelt journey with grunt.com took an unexpected turn when I decided to order the Black & Red EGA Canvas Jacket. Anticipation filled me as I eagerly awaited its arrival, only to experience a sharp contrast in reality. Struggling with the absence of a Size Chart on their website proved to be a hurdle as I opted for a 3XL, aligning with my trusty Carhart work jacket. To my dismay, the jacket fell short, quite literally. The sizing was a stark mismatch, leaving ample gaps and awkward sleeve lengths that failed to resonate with my American veteran build. Despite the initial setback, I couldn't help but notice the intricate details of the "canvas" fabric, which felt lighter than expected, resembling denim more than the sturdy canvas I had envisioned. The disappointment continued as the shipping process unfolded, unveiling unexpected costs and delays. While most online stores offer complimentary shipping for orders exceeding $100, I found myself charged $16.95 for 7-10 day ground shipping that surprisingly extended to a 13-day wait. To compound the situation, I was obliged to bear the return shipping costs, with no reimbursement for the initial shipping fees upon the refund's arrival. A total expenditure of $30 to simply try on a jacket that failed to meet expectations left me disheartened. Despite the challenges encountered, my experience with grunt.com served as a testament to resilience and patience. As I reflect on this journey, I am reminded that even amidst setbacks, there are valuable lessons to be learned. Each interaction, regardless of its outcome, shapes our perspective and adds depth to our narrative. Through every disappointment, there lies an opportunity for growth and understanding, making this journey with grunt.com all the more enriching and rewarding.

I Love Sgt Grit, but VERY 💵 PRICEY, & their Return 📦 Shipping process, is a JOKE…

As a longtime customer of Sgt Grit, I have always appreciated the quality of their products and the loyalty I feel as a customer. However, I must address the significant pricing and return shipping issues that have left me quite dissatisfied. While their products are of excellent quality, the pricing is on the higher end, and the return process is quite cumbersome. When I accidentally purchased two identical $100 Anarondak Jackets, I was disappointed with the lack of flexibility in their customer service. Despite years of patronage and thousands of dollars spent with them, I was still required to cover the return shipping cost of $9.80 for their mistake. Their manual return process, requiring customers to fill out paperwork and cover return shipping costs in full, felt outdated and inconvenient. This experience has left me exploring more cost-effective options for purchasing similar gear. Although I hold Sgt Grit in high regard for their products, the issues with pricing and returns have led me to reconsider my loyalty. Unless there are significant improvements in their shipping and return procedures, I can only rate them at a 3.5 to 4 stars. As a proud member of the Marines, I hope to see positive changes in the future. Semper Fidelis Marines!

My Unwavering Loyalty to Sgt Grit Despite Price & Shipping Woes

After years of being a dedicated customer to Sgt Grit, I can't help but sing praises for their top-notch quality products. However, it's essential to address the elephant in the room - their pricing can leave a dent in your wallet, and their return shipping process is, in all honesty, outdated and quite a hassle. Let's delve into my recent experience. I accidentally ordered two of the same pricey Anarondak Jackets, totaling a hefty $100 each. When I reached out to rectify my mistake, I was met with a lukewarm response that left much to be desired. Despite my long-standing loyalty and thousands spent over the years, I was still required to foot the bill for the return shipment, amounting to $9.80 out of my pocket. What truly surprised me was the archaic method of processing returns - by manually filling out paperwork on the back of a packing slip. In today's digital age, this felt like a step back in time. It was disheartening to witness a lack of empathy or appreciation for my patronage, almost as if I was inconveniencing them. Sgt Grit, it's time to step up your game and align with modern standards where return shipping costs are covered by the company. While I adore your products, the current return process leaves much to be desired. Unless there are significant improvements in this aspect, my rating of 3.5-4 stars will remain stagnant. For now, I'll explore more cost-effective alternatives while still cherishing the Semper Fidelis spirit of the Marines, a mantra I hold dear.