Grunt Reviews

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6 Reviews

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W Walter Albright
83 days ago

Rekindled Hope at A Customer’s Journey of Patience and Persistence

Having received a jacket that didn't quite fit, courtesy of my thoughtful daughter in 2023, I turned to for a remedy. Returning the jacket for a larger size seemed like a simple task, but as days turned into weeks post-mailing, anxiety started to creep in. My parcel was received, yet the replacement jacket remained elusive, lost in a void of unanswered emails and frustratingly prolonged wait times on customer service lines. Despite the initial dismay and the ordeal of non-responsiveness, I held onto hope, keeping my faith in the process. As time passed, I persisted in my communication attempts, refusing to accept defeat and clinging to the promise of a resolution. Each unanswered call and email tested my resolve, but I remained steadfast in my pursuit of a solution. Through moments that felt endless, I found solace in the belief that my concerns would be addressed, and my loyalty to would be honored. In the end, my patience bore sweet fruit, as the jacket finally made its way back to me, a testament to the power of perseverance and the resilience of a customer's trust. My journey with was not without its challenges, but it was an experience that reinforced the value of resilience and the beauty of a positive outcome after a storm. In the face of obstacles, I chose to see an opportunity for growth, a chance to deepen my connection with a brand that ultimately came through for me., through its timely resolution, rekindled my hope in exceptional customer service and the strength of enduring relationships.
M ms figgy
115 days ago

Patience Wearing Thin: A Disappointed Customer’s Review of

I had high hopes for my experience with, but unfortunately, I'm left feeling incredibly let down. It's been a long and frustrating two months since I returned a hat that didn't fit, following all the necessary steps, only to still be waiting for my refund as of today, the 15th of December, 2023. Despite my efforts to reach out, I've encountered an eerie silence on the other end of the line, with unanswered phone calls and automated email responses providing no comfort. This lack of communication has left me not just disappointed, but utterly disheartened with the entire experience. I had expected so much more from, and I can't help but feel let down by this prolonged and frustrating process. Here's to hoping for a swift resolution and a more positive outcome in the future.
M Michael Flanagan
137 days ago


As a proud veteran, I recently had the disappointing experience of ordering the Black & Red EGA Canvas Jacket from Despite my excitement, I was let down by the lack of a size chart on their website, which resulted in ordering a 3XL that was nowhere near a proper fit. Furthermore, the material felt flimsy and not as durable as I had hoped for. To add insult to injury, the shipping took longer than expected, and I was charged a hefty fee for its return. The final blow came when I realized that I wasn't refunded the shipping fees, leaving me out of pocket and disheartened by the entire process. In the grand scheme of things, it cost me more than just money. It cost me the trust I had placed in this company and the excitement of owning a jacket I could truly be proud of. I hope my feedback encourages to improve their services and spare other veterans from the same letdown I experienced. Yours truly, A Disappointed Veteran
M Michael Flanagan
137 days ago


My heartfelt journey with took an unexpected turn when I decided to order the Black & Red EGA Canvas Jacket. Anticipation filled me as I eagerly awaited its arrival, only to experience a sharp contrast in reality. Struggling with the absence of a Size Chart on their website proved to be a hurdle as I opted for a 3XL, aligning with my trusty Carhart work jacket. To my dismay, the jacket fell short, quite literally. The sizing was a stark mismatch, leaving ample gaps and awkward sleeve lengths that failed to resonate with my American veteran build. Despite the initial setback, I couldn't help but notice the intricate details of the "canvas" fabric, which felt lighter than expected, resembling denim more than the sturdy canvas I had envisioned. The disappointment continued as the shipping process unfolded, unveiling unexpected costs and delays. While most online stores offer complimentary shipping for orders exceeding $100, I found myself charged $16.95 for 7-10 day ground shipping that surprisingly extended to a 13-day wait. To compound the situation, I was obliged to bear the return shipping costs, with no reimbursement for the initial shipping fees upon the refund's arrival. A total expenditure of $30 to simply try on a jacket that failed to meet expectations left me disheartened. Despite the challenges encountered, my experience with served as a testament to resilience and patience. As I reflect on this journey, I am reminded that even amidst setbacks, there are valuable lessons to be learned. Each interaction, regardless of its outcome, shapes our perspective and adds depth to our narrative. Through every disappointment, there lies an opportunity for growth and understanding, making this journey with all the more enriching and rewarding.
D Daniel S
504 days ago

I Love Sgt Grit, but VERY 💵 PRICEY, & their Return 📦 Shipping process, is a JOKE…

As a longtime customer of Sgt Grit, I have always appreciated the quality of their products and the loyalty I feel as a customer. However, I must address the significant pricing and return shipping issues that have left me quite dissatisfied. While their products are of excellent quality, the pricing is on the higher end, and the return process is quite cumbersome. When I accidentally purchased two identical $100 Anarondak Jackets, I was disappointed with the lack of flexibility in their customer service. Despite years of patronage and thousands of dollars spent with them, I was still required to cover the return shipping cost of $9.80 for their mistake. Their manual return process, requiring customers to fill out paperwork and cover return shipping costs in full, felt outdated and inconvenient. This experience has left me exploring more cost-effective options for purchasing similar gear. Although I hold Sgt Grit in high regard for their products, the issues with pricing and returns have led me to reconsider my loyalty. Unless there are significant improvements in their shipping and return procedures, I can only rate them at a 3.5 to 4 stars. As a proud member of the Marines, I hope to see positive changes in the future. Semper Fidelis Marines!
D Daniel S
504 days ago

My Unwavering Loyalty to Sgt Grit Despite Price & Shipping Woes

After years of being a dedicated customer to Sgt Grit, I can't help but sing praises for their top-notch quality products. However, it's essential to address the elephant in the room - their pricing can leave a dent in your wallet, and their return shipping process is, in all honesty, outdated and quite a hassle. Let's delve into my recent experience. I accidentally ordered two of the same pricey Anarondak Jackets, totaling a hefty $100 each. When I reached out to rectify my mistake, I was met with a lukewarm response that left much to be desired. Despite my long-standing loyalty and thousands spent over the years, I was still required to foot the bill for the return shipment, amounting to $9.80 out of my pocket. What truly surprised me was the archaic method of processing returns - by manually filling out paperwork on the back of a packing slip. In today's digital age, this felt like a step back in time. It was disheartening to witness a lack of empathy or appreciation for my patronage, almost as if I was inconveniencing them. Sgt Grit, it's time to step up your game and align with modern standards where return shipping costs are covered by the company. While I adore your products, the current return process leaves much to be desired. Unless there are significant improvements in this aspect, my rating of 3.5-4 stars will remain stagnant. For now, I'll explore more cost-effective alternatives while still cherishing the Semper Fidelis spirit of the Marines, a mantra I hold dear.

Introduction is an online store that specializes in providing a wide range of military-related products, including clothing, accessories, and personalized items. With a focus on serving current and former members of the armed forces, this website aims to deliver high-quality products that showcase military pride. In this editorial review, we will explore various aspects of and evaluate its performance in terms of user experience, pricing, customer service, product quality, website usability, and much more.

Pros and Cons

  • Extensive selection of military products
  • Specialized items for various branches of the military
  • Easy customization options for personalized products
  • Regular promotions and sale discounts
  • User-friendly website interface
  • Shipping costs can be high for certain items
  • Limited international shipping options
  • Some products may have longer delivery times
  • Occasional stock shortage for popular items

User Experience

Navigating through is a seamless experience, thanks to its intuitive design and well-organized product categories. The website offers clear and detailed product descriptions with accompanying images to assist users in making informed purchasing decisions. The search functionality allows users to easily find specific items, significantly improving the overall user experience. Additionally, customer reviews and ratings provide valuable insights into the quality and satisfaction of previous purchasers.

Pricing and Value for Money offers a competitive pricing range for its products, considering the quality and uniqueness of military-themed items. While some items may be priced slightly higher than generic alternatives, customers can be assured of the value for their money. The website frequently provides promotions and discounts, allowing users to save on purchases. Overall, the pricing justifies the authenticity and durability of the products offered.


While provides an extensive selection of military products, there are several alternatives available in the market. Some notable competitors include, Army Surplus World, and US Patriot Tactical. Customers may consider exploring these options to compare prices, product range, and customer service before making a final decision.

Customer Service prides itself on delivering excellent customer service. The website offers multiple channels of communication, including email, phone, and live chat support. Customers can efficiently resolve their queries or seek assistance regarding products, orders, and customization. The support team readily responds to inquiries, ensuring a pleasant and hassle-free shopping experience.

Product Quality and Selection maintains high standards when it comes to product quality. The store collaborates with reputable manufacturers and brands to offer durable and authentic military merchandise. From clothing to accessories, customers can choose from a vast selection that caters to various branches of the military. Furthermore, the website allows for customization of certain products, enabling individuals to add personal touches to their purchases.

Website Usability

The website's design and layout enhance the overall usability of Users can easily navigate through different sections, access product information, and complete transactions smoothly. The intuitive search feature simplifies the process of finding specific items, while clear categorization ensures effortless browsing. The website's responsiveness enables seamless access from desktops, tablets, and mobile devices, ensuring a consistent user experience across different platforms.

Returns and Exchanges has a fair and hassle-free return and exchange policy. If customers are unsatisfied with their purchases, they can initiate a return within a specified timeframe. The website provides clear instructions on the return process and offers options for exchanges or refunds. However, customers are responsible for the return shipping costs unless the product is defective or incorrect.

Promotions and Discounts regularly offers promotions and discounts to provide added value to customers. These deals are often prominently displayed on the website, and newsletter subscribers receive exclusive access to special offers. The website also features seasonal sales, clearance discounts, and occasional free shipping offers. Customers can take advantage of these promotions to save on their purchases.

Reputation has established a positive reputation among military personnel and enthusiasts. The website's commitment to delivering high-quality products, exceptional customer service, and a user-friendly experience has garnered positive feedback and reviews from satisfied customers. The brand's dedication to supporting and honoring the military community further boosts its reputation.

Payment Options offers a range of convenient payment options to facilitate easy transactions. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the website accepts payments through PayPal, providing added flexibility and security during the checkout process.

Loyalty Programs

Currently, does not offer a loyalty program. However, customers can sign up for the website's newsletter to receive exclusive promotions, updates on new products, and notifications of upcoming sales. Subscribing to the newsletter allows customers to stay connected with the brand and enjoy the benefits of being an insider.

Customer Reviews

Customer reviews play a crucial role in shaping the overall perception of The website prominently features customer reviews and ratings for each product, offering transparency and enabling potential buyers to make informed decisions. The majority of reviews indicate high satisfaction with product quality, shipping, and customer service. However, occasional negative reviews exist, often related to shipping delays or stock availability.

Community Involvement actively engages with the military community, demonstrating its dedication beyond being a retail platform. The website supports various military-related causes and charities, contributing to their financial and moral support. In addition, collaborates with veteran organizations and participates in events that promote awareness and appreciation for the armed forces.

Shipping and Costs provides shipping services to both domestic and international customers. However, international shipping options are relatively limited compared to domestic delivery. While the website strives to offer reasonable shipping costs, certain items may incur higher fees due to weight or size. Customers can choose from various shipping options during checkout, allowing them to prioritize speed or cost-effectiveness based on their preferences. In conclusion, offers a comprehensive online shopping experience tailored specifically for military enthusiasts and servicemen. With its extensive product selection, commitment to quality, user-friendly interface, and excellent customer service, this website stands out as a reliable destination for military-related merchandise. Though there are minor drawbacks such as shipping costs and occasional stock shortages, the overall experience and value for money make an excellent choice for military-themed products.