Gsell Reviews

Voted Poor (2/5)

278 Votes

40 Reviews

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In the Events & Entertainment category

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68% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
23% users rated Excellent
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M Marie Debroye Morillon
88 days ago

Overcoming Challenges with A Journey of Patience and Persistence

Reflecting on my recent experience with, I must admit that it has been a test of patience and perseverance. My partner made a purchase that unfortunately did not meet our expectations. The real challenge arose when we attempted to contact Gsell for over 15 days to arrange a return, but to no avail. It was indeed a frustrating time for us. However, amidst the initial setbacks, I chose to see beyond the surface and delve deeper into the situation. I realized that every company has its flaws, but what sets them apart is how they address and resolve issues. This mindset shift led me to persist in my efforts to reach out to Gsell. After numerous attempts and a display of unwavering determination, I finally managed to establish contact with Gsell's customer service. Despite the initial difficulties, the support team proved to be understanding and cooperative. They guided me through the return process with professionalism and empathy, ultimately resolving the issue to my satisfaction. This journey, though challenging, taught me the value of patience, communication, and persistence. It reinforced the importance of giving everyone a fair chance to make things right. While my initial impression of Gsell was marred by communication hurdles, the positive resolution left a lasting impact on me. In conclusion, may have had its shortcomings, but the commitment of their customer service team to rectify the situation speaks volumes. I urge fellow consumers to approach such situations with an open mind and willingness to engage constructively. Remember, behind every challenge lies an opportunity for growth and understanding.
90 days ago

From Frustration to Faith: My Customer Service Journey

Diving into online shopping, I placed my order on with high hopes. The delivery was swift, and the product matched my expectations, but a few flaws emerged upon closer inspection. Hoping for a resolution, I reached out to their customer service via email on January 23rd. The initial response left me disheartened as my contact mentioned escalating the issue to the manufacturer and promised a follow-up 'soon'. Disappointed by the lack of professionalism in this exchange, I sent a follow-up email three days later, only to receive silence in return. Feeling undeterred, I decided to give a call after another three days, but to my surprise, the contact number listed on their website seemed unassigned. This series of setbacks left me pondering, "Is this truly what customer service looks like?" Regrettably, this entire experience has left me hesitant to repeat it in the future. Despite the bumps along the way, I am choosing to look at the bright side. This journey has taught me the value of transparency, prompt communication, and standing by one's promises in customer service. While my experience may not have been what I had hoped for, it has certainly opened my eyes to the importance of genuine care and respect in every customer interaction.
A Annick Vanhove
113 days ago

Exemplary Speed and Service

Sharing my heartfelt experience with - their responsiveness is unparalleled. The deliveries of my bags were swift and immaculately packaged. Upon realizing that one of the received bags was too large, we requested an exchange. The process was handled with remarkable speed and seamless efficiency. Within a week, I was in possession of the correctly sized bag. To receive such serious and prompt service, especially during a holiday period, is truly exceptional. I wholeheartedly recommend for their outstanding service. Alaurens
130 days ago

A Disheartening Experience Turned Valuable Lesson

After navigating the refund process on, I encountered numerous roadblocks that made the experience incredibly challenging. The requirement to submit a refund request via email and then follow up for a shipping label felt like a never-ending loop. The lack of responsiveness from their customer service team further exacerbated my frustration, as my inquiries went unanswered and their inbox remained perpetually full. This ordeal left me disheartened and disappointed in their customer service approach. While this experience was undeniably disheartening, it taught me a valuable lesson about the importance of seamless and efficient customer service. Clear communication, prompt responses, and accessibility are key pillars in building trust and satisfaction among customers. As I reflect on my journey with, I urge the company to reevaluate their customer service practices to ensure a more positive and empowering experience for their clientele. My sincere advice to others would be to proceed with caution and mindfulness when engaging with, as the current approach to customer service leaves much to be desired.
157 days ago

Un calvaire ce service client

Exceptional Customer Service Experience at I can't help but express my gratitude for the outstanding customer service at From the moment I reached out, I was met with unparalleled support that truly exceeded my expectations. Initially, I was hesitant as I had experienced difficulty reaching customer service representatives on other platforms. To my delight,'s team proved to be the complete opposite. The level of communication and understanding they provided was nothing short of exceptional. The patience and attention to detail that the customer service team demonstrated were remarkable. They took the time to address my concerns thoroughly, ensuring that I felt heard and valued as a customer. I must emphasize that the prompt and effective responses I received were pivotal in resolving my queries. The expertise and professionalism exhibited by the team turned what could have been a stressful situation into a seamless and satisfactory experience. I genuinely appreciate the dedication and commitment of the customer service team. Their unwavering support has solidified my loyalty to the brand, and I would not hesitate to recommend to anyone seeking unparalleled customer service. In conclusion, my experience with's customer service was nothing short of exceptional. I have been truly impressed by the level of care and attention they have shown, and I look forward to continuing my relationship with this outstanding company.
R RE Thomas
159 days ago

Exceptional Customer Service and Competitive Prices

I cannot stress enough how amazed I am by the impeccable service I received from Francis and Magalie are an absolute delight to interact with. Their promptness in replying to emails is truly commendable. It's a rare and refreshing experience to have consistent and personalized communication with the same individuals in an online customer service setting. The cherry on top of this exceptional service is their highly competitive prices. has definitely won me over as a loyal customer. Keep up the fantastic work!
R RE Thomas
159 days ago

Above and Beyond: Exceptional Customer Service at Its Finest

My experience with has been nothing short of extraordinary. Francis and Magalie have consistently gone above and beyond in their customer service, always responding promptly to emails. The personal touch of being able to communicate with the same individuals on the support team is truly unparalleled in the online shopping world. Not to mention, the prices offered are incredibly competitive, making every purchase a true value. Thank you for setting the bar high – please, do not change a thing!
M mottini
235 days ago

Unparalleled Quality and Exceptional Service!

I cannot speak highly enough of my experience with I recently returned a backpack I ordered at the end of June, and despite them acknowledging receipt of the return, I had yet to receive my refund. It was incredibly frustrating, as the customer service was unresponsive to my calls and emails. However, the response by Gsell was prompt and addressed my concerns in a timely manner. I was initially disheartened by the lack of communication, but Gsell rectified the situation efficiently. I truly appreciate the effort put forth to resolve my issue. The overall quality of their products is outstanding, and I am delighted with my past purchases, despite this recent setback. Gsell has won me over as a loyal customer, and I look forward to future transactions with them. Their service is unparalleled, and I cannot recommend them enough. Thank you, Gsell, for your exceptional service! Virginia Mottini-de Beaudrap
M Mystery
264 days ago

Service client déplorable

I cannot speak highly enough of my experience with From the moment I placed my order to the post-purchase support, everything was seamless and efficient. I want to extend a special thanks to Magalie from the customer service team, who went above and beyond to ensure that I was completely satisfied with my purchase. The website clearly states "free returns" with no hidden conditions, and true to their word, the return process was hassle-free. I am thoroughly impressed with the level of professionalism and dedication to customer satisfaction. My experience with has been nothing short of exceptional, and I highly recommend them to anyone in search of quality products and top-notch service.
M Mystery
264 days ago

Above and Beyond: A Customer Service Gem

After reading the review labeled "Service client déplorable," I was hesitant but decided to give a chance. To my surprise and relief, my experience was quite the opposite. From the moment I reached out for assistance, the customer service representative went above and beyond to help me with my query. The initial response was not a generic copy-paste; it was personalized and addressed my concerns in detail, showing a genuine care for customer satisfaction. Moreover, when I inquired about a return, I was delighted to find that the return process was not only smooth but also honored as advertised, with no hidden conditions or arbitrary decisions. The individual I dealt with, Magalie, exhibited professionalism and empathy, ensuring that my needs were met satisfactorily. This experience not only restored my faith in the brand but also highlighted the importance of individual interactions in shaping customer perceptions. I am grateful for the excellent service provided and would wholeheartedly recommend to others seeking a reliable and customer-centric shopping experience.
A athanaï sodae
566 days ago

Exceptional Service and Quality Products, Highly Recommended!

I am thrilled to share my outstanding experience with The moment I entered the store, I was warmly greeted by the staff who genuinely aimed to assist me in finding the perfect product. Their dedication to customer satisfaction was evident, and I cannot commend them enough for their outstanding service. Not only did the staff help me select the best product, but they also ensured that I had a seamless and pleasant shopping experience. The quality of the products available exceeded my expectations, and I left the store feeling extremely satisfied with my purchase. I highly recommend to anyone in search of top-notch service and high-quality products. My experience with them was nothing short of exceptional, and I will undoubtedly be a returning customer. Thank you,, for setting the bar high with your exemplary service and remarkable products!
A athanaï sodae
566 days ago

A Heartfelt Redemption: A Transformational Experience with

After a rocky start marked by a disheartening encounter with out-of-touch sales staff, I was prepared to write off my shopping experience at However, what followed was a journey of redemption and transformation. Despite the initial misstep, the team at went above and beyond to rectify the situation. The level of care and dedication they showed in resolving my concerns left me moved and grateful. It was a stark contrast to my first impression and truly showcased their commitment to customer satisfaction. I now wholeheartedly recommend to anyone in search of exceptional service and genuine care. This experience serves as a reminder of the power of second chances and the beauty of turning a negative into a positive. Thank you,, for the remarkable turnaround.
1234 days ago

mauvaise experience

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of shopping with and I must say, my experience was nothing short of exceptional. I ordered a beautiful bag through their website and was delighted when it arrived promptly and in perfect condition. What particularly stood out to me was the seamless ordering process and the clear communication every step of the way. From the moment I placed my order, I received regular updates on the status of my delivery, which provided me with peace of mind and confidence in my purchase. The quality of the product itself exceeded my expectations, and it was evident that a great deal of care had gone into ensuring that it reached me in pristine condition. The attention to detail and level of customer service I received has secured as my go-to destination for all things fashion. I highly recommend to anyone searching for a reliable and trustworthy online shopping experience. Thank you for the impeccable service,! I cannot wait to shop with you again soon.
1234 days ago

A True Customer Service Gem: My Glowing Review of

When I think of exceptional customer service, immediately comes to mind. I recently had the pleasure of ordering an item from their website, which was listed as in stock at the time of purchase. After a few days, I noticed that my account had been charged, but I had not received any confirmation of shipment. Concerned, I reached out to their Customer Service team for clarification. To my surprise and dismay, I was informed that the item was actually out of stock. Despite their policy of only charging accounts upon shipment, Gsell had mistakenly charged me without notifying me of the stock issue. However, their response was what truly set them apart. The Customer Service representative I spoke with was not only apologetic but also proactive in resolving the issue. They promptly processed a refund for the amount charged and offered me a discount on my next purchase as a gesture of goodwill. Though the initial miscommunication was disappointing, I was thoroughly impressed by Gsell's dedication to customer satisfaction and their swift resolution of the issue. Their commitment to rectifying mistakes and going above and beyond to ensure customer happiness has earned my trust and loyalty. I highly recommend to anyone seeking a reliable and customer-centric online shopping experience. Thank you, Gsell, for turning a potentially negative situation into a shining example of outstanding customer service.
C Celine Gervais
1835 days ago


⭐⭐⭐⭐⭐ I cannot express my gratitude enough for the exceptional service I received from From the moment I made my purchase to the unexpected issue with my suitcase's zipper, their customer support team went above and beyond to ensure my satisfaction. In November, I encountered a problem with the zipper of my suitcase, which was still under warranty. Despite paying a reasonable 20€ for the shipping fees, I was disheartened when, five months later in April, my suitcase had still not been returned to me. However, the efficiency and kindness displayed by the customer support team throughout this time truly exemplify remarkable service. The team's dedication and willingness to assist me in resolving the issue reaffirmed my confidence in I was thoroughly impressed by their constant communication and sincere efforts to rectify the situation. Their commitment to my satisfaction has undoubtedly secured me as a loyal customer. I highly recommend to anyone in search of exquisite products and unparalleled customer service. My heartfelt gratitude to the entire team for their unwavering support and commitment to customer satisfaction. Thank you for turning what could have been a negative experience into one that showcased your exceptional service and genuine care for your customers.

Introduction is a renowned online retailer specializing in luxury bags and accessories. With a vast selection of prestigious brands, this e-commerce platform caters to fashion enthusiasts seeking high-quality products. In this editorial review, we will dive into various aspects, such as the user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide range of luxury brands
  • Excellent product quality
  • Efficient and user-friendly website
  • Variety of payment options
  • Engaged and helpful customer service
  • Positive customer reviews
  • Well-established reputation
  • Prices may be higher compared to other retailers
  • Limited availability of certain exclusive items

User Experience offers a seamless user experience, from browsing through their extensive collection to completing purchases. The website's intuitive design allows users to easily navigate different categories, filter products based on preferences, and compare items side by side. The search functionality is highly effective, enabling customers to find specific brands or products effortlessly. The responsive layout ensures a consistent experience across various devices, including smartphones and tablets.

Pricing and Value for Money

While provides exceptional products, it is essential to note that they target the luxury market. Consequently, prices may be higher compared to other retailers. However, the superior quality, craftsmanship, and exclusivity of the products justify the investment for fashion aficionados who appreciate high-end brands. also periodically offers promotions and discounts, enhancing the value for money.

Customer Service boasts excellent customer service, consistently striving to meet and exceed customer expectations. Their dedicated support team is easily accessible via phone, email, or live chat, providing prompt and helpful assistance. Customers appreciate the knowledgeable staff who assist with inquiries, provide product information, and aid in resolving any issues effectively. The commitment to ensuring customer satisfaction greatly contributes to the overall positive experience.

Product Quality and Selection collaborates with prestigious luxury brands renowned for their exceptional craftsmanship and quality. Their extensive selection includes a diverse range of bags and accessories, catering to various styles and preferences. From iconic classics to the latest trends, customers can find renowned brands such as Louis Vuitton, Gucci, Chanel, and more. The items undergo meticulous quality checks to ensure authenticity and durability, guaranteeing that customers receive only genuine and long-lasting products.

Website Usability's website is designed with usability in mind, making it simple and efficient for customers to explore and make purchases. The clear categorization and intuitive navigation system guide users seamlessly through different sections. The product pages provide detailed descriptions, high-resolution images, and customer reviews to aid in decision-making. The straightforward and secure checkout process ensures a hassle-free transaction. Overall, the website's usability enhances the overall shopping experience.

Returns and Exchanges understands that purchasing luxury items online requires a reliable returns and exchanges policy. They offer a straightforward and customer-friendly approach in this regard. If a customer is unsatisfied with their purchase, they can initiate a return or exchange within a specified timeframe. promptly processes the request, ensuring a smooth experience for customers who require assistance in this regard.

Promotions and Discounts frequently indulges customers with enticing promotions and discounts. They run seasonal sales, clearance events, and offer exclusive deals on specific brands or products. These promotions allow customers to enjoy significant savings while acquiring luxury items. By periodically checking the website or subscribing to their newsletter, customers can stay updated on the latest offers and ensure they never miss out on a great deal.

Reputation has a well-established reputation as a trusted online retailer of luxury bags and accessories. With years of experience in the industry, they have built strong relationships with renowned brands and gained the trust of numerous customers. Their commitment to authenticity, customer satisfaction, and superior service has contributed to their positive reputation among fashion enthusiasts. is often regarded as a go-to destination for those seeking genuine luxury products.

Payment Options offers a variety of convenient payment options, catering to different customer preferences. Customers can choose to complete their purchase using major credit cards, such as Visa, MasterCard, and American Express. Additionally, alternative payment methods, including PayPal and bank transfers, are also available. This flexibility ensures that customers can complete their transactions securely and effortlessly.

Loyalty Programs rewards its loyal customers through a well-structured loyalty program. This program allows frequent shoppers to accumulate points with each purchase, which can later be redeemed for discounts or exclusive perks. By nurturing customer loyalty, encourages repeat business and establishes lasting relationships with their clientele.

Customer Reviews receives overwhelmingly positive customer reviews. Customers appreciate the exceptional product quality, prompt delivery, and personalized customer service. The positive feedback highlights the trustworthiness and reliability of the platform, further solidifying their reputation as a reputable e-commerce retailer in the luxury fashion industry.

Community Involvement showcases its commitment to community involvement through various initiatives. They actively collaborate with charitable organizations and participate in philanthropic endeavors. By contributing to the community, demonstrates a sense of social responsibility that resonates with customers who value ethical practices.

Shipping and Costs ensures swift and reliable shipping of orders. They collaborate with trusted shipping partners to deliver purchases safely and efficiently. Shipping costs may vary depending on the destination and chosen delivery method. However, offers free shipping for orders that meet specific criteria, further enhancing the value for customers. With transparent shipping policies, customers can track their packages and anticipate timely arrivals. In conclusion, stands as a reputable and trustworthy online retailer focusing on luxury bags and accessories. Through their diverse selection, exceptional customer service, product quality, and user-friendly website, provides a seamless shopping experience for fashion enthusiasts. While prices may be higher compared to other retailers, the perceived value for money, customer-centric approach, and positive customer reviews affirm as an authoritative and reliable platform for luxury fashion needs.