Guardian Reviews

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R Ravi Kumar
227 days ago

Dont Buy from Guardian India website its SCAM

A Warning for Online Shoppers: My Experience with Guardian India's Website I recently had a disappointing experience shopping on Guardian India's website. Initially excited about making a purchase from their official website, my enthusiasm quickly turned to frustration upon receiving a fake product. To make matters worse, their customer service via WhatsApp chat was unhelpful and unsympathetic to my concerns. The process from payment to product delivery was marred with inefficiency and caused significant inconvenience. While the payment transaction took a mere 5 minutes, the shipping of the product dragged on for over 7 days. This was exasperating, particularly considering the end result was a counterfeit item. Despite my attempts to seek resolution through their customer service channel, I was met with nothing but further delays and unfulfilled promises. I was directed to contact their support team and informed that I would have to wait an additional 1-2 days for a response. This lack of immediate assistance concerning a fraudulent transaction only added insult to injury. In response to this disheartening experience, I have meticulously documented the unboxing process, capturing every crucial detail in an unboxing video. I took care not to fully open the box, preserving pivotal evidence such as scanning codes and preserving packaging integrity. I want nothing more than a refund for this deceitful transaction. Should this issue remain unresolved, I am prepared to pursue legal avenues to seek justice and file a formal complaint. My experience with Guardian India's website has left me disillusioned and deeply dissatisfied. The distress caused by receiving a fake product, coupled with the lack of effective and empathetic customer support, has been a disheartening ordeal. As an online consumer, I urge others to exercise caution and consider alternative sources for their purchases until the integrity of Guardian India's website can be guaranteed. In conclusion, my unfortunate encounter with Guardian India's website serves as a cautionary tale for prospective buyers. Be vigilant, demand accountability, and consider sharing your experiences to prevent others from falling victim to similar deceptive practices.
R Ravi Kumar
227 days ago

Guardian India: A Disappointing Experience Turned into a Nightmare – Beware!

Upon stumbling across Guardian India's website, I was eager to make a purchase. However, my excitement soon turned into disappointment when I received a counterfeit product. Despite reaching out for help via WhatsApp, I was met with unhelpful responses directing me to contact support and endure a lengthy wait of 1-2 days for resolution. The swift payment process starkly contrasted with the agonizing 7+ days it took for the faulty product to arrive. Despite my cautious unboxing, suspicions were confirmed as I discovered the fake product within. The frustration escalated as my pleas for a refund fell on deaf ears, prompting threats of legal action. This experience with Guardian India serves as a cautionary tale. The lack of transparency, poor customer service, and apparent negligence towards quality control have left me deeply disillusioned. I implore potential customers to exercise caution and thorough research before engaging with Guardian India to avoid a similar ordeal.

Introduction

Guardian.in is an online health and wellness e-commerce store that offers a wide range of products ranging from personal care, skincare, hair care, baby care to health supplements. With a user-friendly interface and a vast selection of products, Guardian.in claims to provide its users with everything they need to maintain their health and wellness.

Pros and Cons

Pros:
  • Wide Selection: Guardian.in offers a wide selection of health and wellness products that cater to different needs.
  • Quality Products: The platform only provides products from reliable and reputable brands, giving consumers the assurance of the quality.
  • Convenient Shopping: The platform is easy to navigate, and users can search for specific products on the website easily.
Cons:
  • Expensive: Some products on Guardian.in are relatively pricey compared to other e-commerce platforms and brick-and-mortar stores.
  • Delivery Times: The delivery times for orders placed on Guardian.in may take longer than expected.
  • No Cash on Delivery Option: Guardian.in does not offer the option for cash on the delivery payment method.

User Experience

Guardian.in's user interface is user-friendly, with products arranged in categories and subcategories, making it easy to navigate the website. Also, users can find products by searching with keywords, brands or by health concerns. Furthermore, the website is well laid out, with vibrant colours, compelling product images and informative product descriptions.

Pricing and Value for Money

Guardian.in's prices are slightly higher than similar products offered elsewhere; however, the website often runs promotions and discounts that make them more affordable. Additionally, Guardian.in offers value for money by offering genuine products, which guarantees that consumers get their money's worth.

Alternatives

Guardian.in's alternatives include Amazon, Flipkart, Nykaa, and Mamaearth.

Customer Service

Guardian.in's customer service is responsive and provides prompt resolutions to customers' complaints. Users can contact the customer service team via the 'Contact Us' page on the website or phone.

Product Quality and Selection

Guardian.in offers a vast selection of health and wellness products from reliable and reputed brands. The platform ensures the quality and authenticity of its products by sourcing from only trustworthy sources.

Website Usability

The website is easy to use, with an intuitive layout, fast loading times, and responsive pages. Guardian.in's website navigation features make it easy for users to find what they're looking for.

Returns and Exchanges

Guardian.in has a clear and transparent return and exchange policy. Users can initiate a return or exchange request by contacting customer service or raising a return request on the website. However, consumables, such as medicines, supplements, and baby food, are not eligible for return.

Promotions and Discounts

Guardian.in offers promotional sales and discounts, which provide users with the opportunity to purchase quality health and wellness products at an affordable price.

Reputation

Guardian.in has a good reputation for providing quality health and wellness products. They maintain a high standard in sourcing their products and provide reliable and fast delivery services.

Payment Options

Guardian.in accepts various payment options, including credit and debit cards, net banking, and digital wallets.

Loyalty Programs

Guardian.in does not offer a loyalty program at this time.

Customer Reviews

Customer reviews on Guardian.in are mixed, with some praising the quality and authenticity of products, while others complain about late delivery times.

Community Involvement

Guardian.in's involvement in the community is not prominently displayed on the website.

Shipping and Cost

Guardian.in offers free shipping on orders above a particular amount, with delivery times ranging from 1-7 working days. However, users should note that delivery delays may occur due to unforeseen circumstances.