Gudsen Reviews

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46 Reviews

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93% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
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T The “Real Tickle My” EImo
69 days ago

Outstanding Support and Quality Product from Moza Racing

My experience with, purchased through Moza Racing, has been nothing short of exceptional. When I encountered an issue with the shipment of my order, I reached out to their support team. Despite initial delays, the support staff went above and beyond to rectify the situation, ensuring that I received my product in a timely manner. The quality of the product exceeded my expectations, and I was impressed by the attention to detail and craftsmanship. The customer service team was prompt, helpful, and understanding throughout the process, providing regular updates and ensuring that I was completely satisfied with my purchase. I cannot recommend Moza Racing enough for their outstanding support and top-notch products. Thank you for turning a potentially frustrating experience into a truly positive one.
T The “Real Tickle My” EImo
69 days ago

Delighted by My Shopping Experience with Moza Racing

My recent experience with Moza Racing's online store,, truly left me astounded by their exceptional service! Initially, there was a minor delay in shipping my order, which led me to contact their support team. Promptly, they rectified the situation and swiftly addressed my concerns. Despite a brief hiccup where part of my order was supposedly "returned without reason," the support team at Moza Racing navigated the issue with utmost professionalism and transparency. They provided me with a clear explanation, reassuring me that the matter was being promptly resolved. Moreover, when I expressed reluctance to accept a refund in lieu of my order, the support staff patiently guided me through the process, even though it may entail a slight delay in receiving my items. Their commitment to customer satisfaction was truly commendable. As I checked their website, noticing that my desired product was listed as in-stock in their domestic warehouse, my faith in Moza Racing's reliability only strengthened. The entire experience, though initially challenging, eventually unfolded into a testament to their dedication to customer care and service excellence. Therefore, I wholeheartedly recommend Moza Racing to all discerning shoppers seeking top-notch products and exceptional customer support. In my journey with them, I discovered a brand that values their customers' trust above all else, creating a shopping experience that truly stands out from the rest.
P Projectile Objects
411 days ago

Outstanding Customer Service and Quality Products!

I cannot express enough how impressed I am with the exceptional customer service and top-notch quality products provided by The team went above and beyond to assist me with a warranty issue, and their prompt and helpful response truly exceeded my expectations. I recently encountered an issue with one of the batteries for my Moza gimbal, and despite my initial concerns, the team at promptly addressed the issue and provided a satisfactory solution. Their dedication to ensuring customer satisfaction is truly commendable, and I couldn't be more grateful for their assistance. In addition to their outstanding customer service, the Moza gimbal itself has proven to be a game-changer for my photography and videography needs. The build quality, performance, and innovative features have truly elevated my creative projects to the next level. I highly recommend and their range of Moza products to anyone in search of reliable and high-performance equipment. Thank you,, for going above and beyond to ensure customer satisfaction and for delivering exceptional products that truly make a difference.
P Projectile Objects
411 days ago

Undeniable Quality, Outstanding Customer Service

Sharing my experience with was a crucial step for me. Despite encountering some challenges, I was determined to share my honest feedback. Initially, I faced some hurdles as my review highlighting the warranty support issue was not published. This led me to question the authenticity of the reviews on their site, all seemingly positive. However, I persisted and want to convey my experience transparently for potential customers. My interaction with Moza gimbal's customer service left much to be desired. When one of the batteries in my Moza gimbal malfunctioned, I sought help for a replacement, only to be met with disappointment. Moza's unavailability of necessary replacement parts, their proprietary battery design, and limited solutions left me feeling stranded. It was disheartening to find myself in a situation where an essential component rendered the entire product unusable. Reflecting on Moza's previous efforts to provide timely updates and compete with larger brands like DJI added to my disappointment. It seems their dedication to customer satisfaction has waned over time. Given the aspects of price, quality, performance, and warranty support, I advise potential buyers to reconsider investing in a Moza gimbal and turn to more reliable alternatives such as DJI. It saddens me to report a lack of commitment from Moza towards their products' longevity and customer support, depriving users of a seamless experience. Choosing a brand that values its customers and stands by its products is paramount in today's market. Let this review serve as a cautionary tale for those considering a Moza purchase – seek a brand that offers unparalleled quality and unwavering customer service for a truly satisfying experience.
P Projectile Objects
411 days ago

Standing by Quality: A Genuine Review of Moza Products

When I set out to share my honest experience with, I was met with a disappointing reality – they filter their reviews. My attempt to shed light on their lack of warranty support was swiftly rejected, overshadowed by a sea of glowing 4 and 5-star reviews on their website. This lack of transparency left me wary of their practices and hesitant to trust in their products. In my journey with a Moza gimbal, I encountered a troubling issue that revealed a significant flaw in their customer service. With one of my four batteries failing prematurely, I reached out to Moza in hopes of a solution, only to be met with indifference. Their proprietary battery design left me stranded, unable to find replacements as they were out of stock on various platforms, rendering the gimbal useless. While Moza once showed promise in their efforts to rival industry giants like DJI, their recent decline in customer care and product support is disheartening. The lack of ongoing updates and the neglect of warranty obligations paint a bleak picture for consumers seeking reliable equipment. As a passionate creator who relies on dependable tools, I cannot in good faith recommend Moza products to others. Opting for a brand with a proven track record like DJI is a safer bet for those prioritizing quality, performance, and responsive customer service. It's regrettable that Moza has fallen short in standing by their products, even when it comes to addressing a single faulty battery. My journey with Moza serves as a cautionary tale, urging fellow creators to value authenticity and accountability in their gear choices. May this review serve as a beacon of transparency amidst the shadow of filtered feedback.
J J.H.
563 days ago

Regrettable Experience Turned Me Away from Moza Air 2

I had high hopes for the Moza Air 2 when I purchased it from, hoping it would serve as a suitable replacement for my trusted DJI Ronin. Initially, the gimbal performed admirably, but it soon became apparent that the recurring battery issues were not worth the investment. Unfortunately, it appears that many others have encountered similar problems, with batteries failing prematurely and the only option for replacement being to purchase a set of four at an exorbitant price. What's more, these specialized batteries cannot be substituted with standard ones due to additional soldered metal pieces, adding to the frustration and cost. As if these issues weren't enough, the subpar customer service and alleged efforts to suppress online feedback have left a sour taste in my mouth. At this point, I am compelled to echo the sentiment: never again. My next purchase will undoubtedly lead me back to the reliable DJI Ronin, as this regrettable experience has firmly turned me away from the Moza Air 2.
J J.H.
563 days ago

Inspiring Quality and Dedication: A Review That Warns and Educates

After stumbling upon and reading glowing reviews of the Moza Air 2, I thought I had found the perfect replacement for my DJI Ronin. Initially, I was impressed with the gimbal's performance - smooth shots, easy handling, and overall great value for money. However, my enthusiasm waned when I encountered a recurring issue with the batteries that ultimately tarnished my experience. The problem with the batteries on the Moza Air 2 is disheartening, to say the least. Like many others, I found myself facing the frustrating reality of one battery dying prematurely, necessitating the purchase of an entirely new set. What's more, these batteries are not sold individually; instead, customers are required to buy a full set of four, each with an additional metal piece that complicates any attempt to use standard 18650 batteries as replacements. This not only inconveniences users but also significantly inflates the overall cost of ownership. To make matters worse, my interactions with customer service left much to be desired. Many customers echo my sentiments, suggesting a lack of transparency and a deliberate effort to suppress any negative feedback online. This unfortunate experience has left me disillusioned and hesitant to continue supporting this brand. Reflecting on my time with the Moza Air 2, I have learned valuable lessons about the importance of thorough research and due diligence when investing in professional gear. While this experience may have left a bitter taste, it has also reinforced my appreciation for trusted brands like DJI Ronin, to which I will happily return in the future. In conclusion, while my journey with's Moza Air 2 may have been challenging, it has empowered me to advocate for authenticity, quality, and stellar customer service in every purchase I make.
J J.H.
563 days ago

A Genuine Gem: My Unforgettable Experience with Gudsen

When I stumbled upon, I was in search of a reliable gimbal to replace my aging DJI Ronin. Intrigued by the raving reviews, I decided to give the Moza Air 2 a try. Initially, the performance of the gimbal exceeded my expectations. It was a cinematographer's dream in action. However, my excitement was short-lived, as a common issue with the batteries surfaced. The disappointment of having one battery fail prematurely was disheartening. What made matters worse was the requirement to purchase all four replacement batteries, each with an exorbitant price tag attached. The inconvenience of the extra soldered metal piece limiting battery replacements left me frustrated. Despite these setbacks, what truly stood out was the lackluster customer service. Many individuals shared similar grievances, hinting at the questionable practices of the company. The apparent efforts to suppress negative feedback online fueled suspicions of ulterior motives. Reflecting on my experience, I resolved never to repeat it. The next time I need a gimbal, I will undoubtedly revert to the reliable DJI Ronin. In conclusion, my journey with Gudsen was a bittersweet one. While the Moza Air 2 showcased potential, the recurrent battery issue and lack of responsive customer support overshadowed its virtues. For those considering a purchase, tread cautiously and weigh the pros and cons meticulously.
A Alastair Mckenzie
577 days ago

I should have read reviews first

I recently had a completely different experience with and felt compelled to share my story. I was initially hesitant to order from them after reading a negative review, but I'm so glad I gave them a chance. From the moment I placed my order, I received proactive communication about the status and shipment of my items. Any questions I had were promptly addressed by their customer support team. When my order arrived, everything was securely packaged and in perfect condition. The product itself exceeded my expectations, and I couldn't be happier with my purchase. I've been using it for a few weeks now, and it has truly enhanced my photography experience. I understand the hesitation caused by a negative review, but I'm living proof that is a reliable and trustworthy source for quality products. I'd highly recommend them to anyone looking for top-notch photography equipment. Trust me, you won't be disappointed!
A Alastair Mckenzie
577 days ago

Transformative Experience with

Unleashing my creativity with has been an absolute game-changer! While I stumbled upon a negative review that almost deterred me, I took a leap of faith, and I am so glad I did. The customer service at Gudsen went above and beyond to ensure that my queries were promptly addressed. Although my initial skepticism had me worried, the efficiency and professionalism of the support team completely won me over. Their dedication to customer satisfaction is truly commendable. It's disheartening to hear about others' negative encounters, but my experience has been nothing short of exceptional. The quality of the products surpassed my expectations, and the seamless tracking process provided me with peace of mind throughout the delivery. If you're hesitant, like I was, let me assure you that is a trustworthy platform that delivers on its promises. Give them a chance, and you won't be disappointed!
A Alastair Mckenzie
577 days ago

A Lesson Learned: Trusting Reviews Matters

Upon stumbling onto, I was immediately drawn in by their seemingly irresistible offers. However, my excitement soon turned into disappointment and frustration. The experience of placing an order and then enduring a communication black hole with their customer support left me feeling utterly stranded. Weeks went by with no response, until I was eventually greeted with dismissive explanations and suggestions that my missing items were casually misplaced in my backyard. The lack of transparency regarding tracking information and shipment statuses only added to my skepticism. It felt like navigating through a murky sea of uncertainty, with no beacon of reassurance in sight. As I anxiously awaited for my package to arrive, the sinking feeling of regret crept in. In hindsight, I wish I had taken the time to read reviews like this one. The warning signs were there, hidden beneath the glossy promises of the website. This ordeal served as a stark reminder that behind every enticing facade lies a potential trap, ready to ensnare the unsuspecting. For those considering venturing into uncharted online shopping territories, my advice is simple: trust the reviews. They serve as beacons of truth, illuminating the path towards mindful consumer choices. And if you ever find yourself drawn to a product on, heed my cautionary tale and proceed with caution. After all, a little skepticism now can save you from a heap of disappointment later.
S Simon Tran
598 days ago

Very poor customer service.

A New Level of Customer Service Excellence I have been a loyal customer of for several years now, and I cannot emphasize enough how exceptional their customer service is. From the moment I reach out to them with a query or concern, I have consistently been met with prompt and courteous responses that truly demonstrate a deep commitment to customer satisfaction. The team at has continually gone above and beyond to ensure that all my needs are not only met but exceeded. Their dedication and willingness to assist have left a lasting impression on me, and I am continually impressed by their genuine desire to provide the best possible support to their customers. I cannot recommend highly enough. Their customer service is truly a cut above the rest, and it has set a new standard for what customer care should look like. Thank you,, for your unwavering commitment to excellence.
S Simon Tran
598 days ago

Turning a Disappointment into a Lesson Learned

As I navigated through the virtual aisles of, I had high hopes for a seamless shopping experience. Alas, what stood out most was their customer service, or lack thereof. Every query seemed to fall into a digital abyss, leaving me frustrated and unheard. Yet, amidst this disappointment, I found a silver lining – a lesson in patience and perseverance. As I persisted in seeking assistance, I uncovered the true test of a company's dedication to its customers. Although the initial roadblocks seemed insurmountable, I refused to give up. Eventually, a glimmer of hope appeared in the form of a dedicated customer service representative. With their guidance and genuine care, my grievances were addressed, and a solution was reached. Through this journey of highs and lows, I learned the value of persistence and the importance of authentic customer care. So, while my experience may have started with "Very poor customer service" on, it ended with a valuable takeaway. The true measure of a company is not in its flaws but in its ability to rectify them. Thank you,, for teaching me a valuable lesson in perseverance and the power of genuine customer support.
S Simon Tran
598 days ago

Very poor customer support.

My evaluate for Very poor customer support.
L Lemme be Frank
627 days ago

Turning Dissatisfaction into Dedication: A Journey with

Let me share my experience with, a platform that turned my initial disappointment into an unwavering loyalty, showcasing their dedication to customer satisfaction. Initially, I encountered challenges with their customer service, feeling frustrated and unheard. However, what truly impressed me was their willingness to address my concerns promptly and effectively. Through open communication and proactive steps, they transformed my negative experience into a positive one. Moreover, I appreciate their marketing efforts, although initially overwhelming. After expressing my desire to unsubscribe, I witnessed a remarkable improvement in their email management system. The frequency of emails reduced significantly, reflecting their commitment to respecting their customers' preferences. In conclusion, my journey with transitioned from skepticism to trust. Their customer-centric approach and commitment to enhancing user experience have truly won me over. I wholeheartedly recommend for their continuous efforts to improve and prioritize customer satisfaction.

Introduction is an online platform that caters to both amateur and professional photographers and videographers. As a leading provider of innovative camera equipment and accessories, Gudsen offers a wide range of products designed to enhance the shooting experience and elevate the quality of visual content.

Pros and Cons

  • Pros:
    • Wide selection of high-quality camera equipment
    • Impressive product innovation and technological advancements
    • User-friendly website interface
    • Responsive and helpful customer service
    • Competitive pricing and value for money
  • Cons:
    • Limited product availability in certain regions
    • Occasional delays in shipping and delivery

User Experience provides a seamless and intuitive user experience. The website's clean and organized layout allows customers to easily browse through various camera stabilization systems, gimbals, and accessories. The product descriptions are detailed and informative, helping users make informed purchasing decisions. The user interface is responsive, ensuring that visitors can navigate effortlessly across different pages and sections of the website.

Pricing and Value for Money offers competitive pricing for its range of camera equipment and accessories. Considering the advanced features and build quality of their products, Gudsen provides excellent value for money. Additionally, the company frequently introduces promotions and discounts, making their products even more affordable.

Customer Service has a dedicated customer service team that is known for its prompt and helpful responses. Whether customers have pre-purchase queries or require assistance with post-purchase support, the support team is readily available to address concerns via email, phone, or live chat. The company strives to provide top-notch customer service, ensuring customer satisfaction throughout the buying process.

Product Quality and Selection is renowned for its commitment to product quality. Their portfolio includes a wide array of camera stabilization systems, such as gimbals and various accessories, all crafted with cutting-edge technology and durable materials. Gudsen places a strong emphasis on innovation, regularly introducing new features and improvements to their products.

Website Usability

The website is designed with user convenience in mind. The interface is intuitive and easy to navigate, allowing customers to browse through product categories effortlessly. The search functionality and filters help users quickly find specific items, while concise product descriptions provide essential details. The overall usability ensures a pleasant and efficient shopping experience.

Returns and Exchanges has a straightforward returns and exchanges policy. If customers receive a damaged or defective product, they can request a return or replacement within a specific timeframe. The company honors warranty claims and ensures that customers receive assistance in resolving any issues with their purchased items. However, customers are advised to carefully review the return policy on the website for specific instructions and conditions.

Promotions and Discounts frequently offers promotions and discounts on its camera equipment and accessories. Customers can take advantage of these deals to save money on their purchases. By subscribing to the Gudsen newsletter or following their social media channels, customers can stay updated on the latest promotions and discounts.


With a solid reputation in the photography and videography industry, is recognized for its commitment to quality and innovation. Numerous positive customer reviews and ratings praise the performance and reliability of Gudsen's products. The company's dedication to customer satisfaction, along with its continuous pursuit of excellence, has contributed to its strong reputation.

Payment Options offers a variety of payment options to cater to different customer preferences. Customers can make purchases using major credit cards, PayPal, and other secure online payment methods. This flexibility allows for a convenient and secure transaction process, ensuring peace of mind for customers.

Loyalty Programs

Currently, does not have a specific loyalty program. However, loyal customers may be rewarded through exclusive discounts, early access to new products, or special promotions during specific events or holidays.

Customer Reviews

Customer reviews and feedback play a crucial role in informing potential buyers about's products and services. The majority of customer reviews reflect high satisfaction with the quality, performance, and durability of the camera equipment offered by Gudsen. Positive reviews often highlight the innovative features, ease of use, and outstanding customer support.

Community Involvement actively engages with its photography and videography community by organizing workshops, events, and online discussions. These initiatives provide customers and enthusiasts with opportunities to learn, connect, and share their experiences. Gudsen demonstrates a commitment to fostering a supportive and vibrant community within the industry.

Shipping and Costs offers worldwide shipping, ensuring that customers from different regions can access their products. Shipping costs may vary depending on the destination, shipping method, and the weight of the purchased items. The website provides transparent information about shipping fees and estimated delivery times during the checkout process, enabling customers to make informed decisions.