Guess Reviews

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39 Reviews

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In the Clothing Store category

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74% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
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C Cristiane Rozan
61 days ago


F Foteini Kotzaitsi
62 days ago

Standout Service and Quality from

I feel compelled to share my exceptional experience with, a brand that has truly exceeded my expectations. I recently purchased a puffer jacket in December, anticipating warmth and style for the winter months ahead. However, within less than a month of wear, I noticed a cut on the jacket. Concerned, I reached out to their customer service team, providing detailed explanations and photographs of the issue. To my surprise and disappointment, the initial response I received seemed disheartening, suggesting that the damage was not covered by the warranty, insinuating possible mishandling on my part. Despite this setback, I persisted, advocating for the quality I believed in and the promise of durability that comes with a premium product. Fortunately, the team went above and beyond to rectify the situation. They acknowledged my concerns and swiftly offered a resolution that truly restored my faith in their brand. Their impeccable customer service and dedication to customer satisfaction shone through, turning what could have been a negative experience into a testament to their integrity and commitment to excellence. In a market flooded with choices, stands out not only for their stylish designs but also for their unwavering dedication to quality and customer care. While some may deem their products as overpriced, I can confidently say that the investment is worth every penny, knowing that you are not just purchasing an item, but also a promise of reliability and longevity. I have no regrets about my purchase from, as I value not only the product itself but also the outstanding support I received when faced with an unforeseen issue. As someone who previously owned a puffer jacket from another brand for a decade without any issues, I can attest to the exceptional standards that upholds. Thank you,, for setting the bar high and delivering a truly standout experience.
M Maria O'neill
63 days ago

Seeking Resolution: A Customer’s Heartfelt Experience with

Reflecting on my journey with, I must express my disappointment – so much so that I would give guess no stars if I could. The saga began back in December when I initiated a return, only to find myself still waiting for a refund as February arrived. Despite numerous emails and reaching out to customer service, the process seemed endlessly delayed. Hope flickered when I was assured of an imminent resolution, yet as days turned into weeks with no progress, frustration mounted. At this juncture, the thought of escalating the matter to citizens advice or my solicitor looms large, a last resort to seek the justice and closure I deserve. The journey with has been fraught with challenges, but my perseverance reflects my belief in fair treatment and accountability. While the road has been arduous, I remain hopeful for a positive resolution, where trust is restored, and customer satisfaction is paramount.
B brian
67 days ago

A Lost Trust Regained: A Loyal Customer’s Redemption Story

Reflecting on my unsettling experience with, where I found myself grappling with a significant financial loss worth over 600 euros, my faith in online shopping had hit rock bottom. The anticipation of receiving the carefully chosen clothes turned into disappointment as days turned into weeks without any sign of my package. Hope turned into despair, and frustration crept in as my attempts to reach out to the customer service team went unanswered. The tracking information painted a bleak picture – the package seemed to have vanished into thin air. Lost in a sea of unanswered questions, I stumbled upon the harsh reality of the brand's reputation on Trustpilot. Regret weighed heavy on my heart, wishing I had done my research before placing my trust in Despite this bitter experience, I refused to let this setback define my online shopping journey. Determined to reclaim what was rightfully mine, I persisted in my quest for a resolution. To my surprise, a glimmer of hope appeared when a dedicated customer service representative finally addressed my concerns. With utmost sincerity and professionalism, they acknowledged the mishap and initiated the refund process promptly. As the refund reflected in my account, accompanied by a heartfelt apology from the brand, a wave of relief washed over me. The once-lost trust was gradually rekindled, reminding me of the power of genuine customer care and redemption. To those navigating the vast realm of online shopping, my tale of redemption serves as a cautionary yet hopeful narrative. While pitfalls may exist, so do opportunities for brands to rectify their missteps and restore faith in their customers. Trust might be fragile, but when nurtured with transparency and integrity, it can withstand the harshest of challenges.
G Gail Elizabeth Atkiss
68 days ago

Heartfelt Praise for Guess: Gail Elizabeth’s Joyful Experience

My journey with Guess started with a mix of excitement and apprehension. After placing my first order, I delved into the realm of online reviews, only to be greeted by a wave of negativity. Doubt crept in, but my faith in the brand remained steadfast. On January 11th, 2024, my package embarked on its voyage, accompanied by detailed tracking updates that kept me in the loop. A week later, my anticipation blossomed into sheer delight as my delivery graced my doorstep. Nestled within were two exquisite tops, a cozy jumper, and a stylish Guess belt, all of which adorned me flawlessly. The seamless experience inspired me to dive back into Guess's virtual aisles, leading to a second order—a magnificent dress beckoned to join my collection. Swift as a whisper, the dress arrived the very next day, a symphony of elegance and fit tailor-made for me. The meticulous packaging, elegantly encased within a Guess box, spoke volumes of the brand's attention to detail and customer experience. Thank you, Guess, for exceeding my expectations. Until our next rendezvous, the pleasure of shopping with you lingers in my heart, and I eagerly anticipate our future connections. With gratitude, Gail Elizabeth.
75 days ago

Resilience and Dedication: My Journey with Guess Returns

As a loyal customer of Guess, my recent experience with their UK return process has been quite challenging. The Yodel labels provided for returns seemed to be causing issues, leading to multiple failed attempts at the drop-off point. Despite my persistent efforts, including multiple phone calls, chats, and emails, the problem remained unresolved. Nevertheless, amid this frustrating ordeal, I must commend Guess for their stylish and quality products, which have always impressed me. While the return issue has left a bitter taste, I appreciate the brand's resilience in other aspects of their service. Moving forward, I hope that Guess addresses these return label issues promptly to enhance the overall customer experience. Despite this setback, I remain hopeful that Guess will take ownership of such issues and continue to deliver exceptional products and service in the future.
C Consumer
94 days ago

An Exhilarating Surprise: Unveiling my Experience

After stumbling upon reviews for post my purchase, a wave of anxiety enveloped me. The fear of losing my money loomed large. However, my order on the 4th of January at 2 am defied all odds. To my sheer amazement, by the 5th of January at 10 am, the package was in my hands, ahead of the scheduled 8th arrival date. The product's authenticity mirrored its online portrayal. Smooth sailing throughout the process left me awestruck and grateful. Was it sheer luck or flawless service? A mystery I relish, being a first-time patron.
A Aj
102 days ago

Unwavering Support and Timely Resolutions – Highly Recommend!

Despite a previous unpleasant experience with online shopping, I stumbled upon and decided to give it a shot. I ordered a bag for my daughter as a Christmas gift and eagerly awaited its arrival. When the delivery took longer than expected, panic set in. I reached out to their customer service, fearing the worst. To my surprise, the support team responded promptly and reassured me with a clear plan of action. Although the parcel faced delays in customs, the team at maintained constant communication, updating me on the situation and offering solutions. Their professionalism and empathy shone through, alleviating my concerns. After a nerve-wracking period, the package finally arrived, and it was worth the wait. The quality of the bag exceeded my expectations, and my daughter was thrilled with her gift. I have since made additional purchases from, confident in their reliability and dedication to customer satisfaction. I highly recommend their services to anyone seeking a seamless shopping experience.
L Luis
103 days ago

An Unforgettable Journey with Navigating Discounts and Customer Service

My experience with began with high hopes and expectations, only to be met with disappointment at the checkout stage. After meticulously selecting four items from the Belgian version of the website, I eagerly awaited the promised discounts: "30% off + extra 15% for 2 items, and -30% at checkout". However, my excitement quickly turned to frustration when I discovered that only a portion of the advertised discounts had been applied during checkout. Determined to resolve this issue, I attempted to reach out to via email, but my messages seemed to vanish into the digital void. Undeterred, I turned to the online chat feature and engaged with a customer service representative. Despite providing screenshots to support my claim, the staff member seemed oblivious to the discrepancy and insisted that the discounts had been correctly applied. This lack of attention to detail and understanding left me feeling unheard and undervalued as a customer. As a first-time visitor to, this rocky start has left a bitter taste in my mouth. It's disheartening to encounter such poor customer service, especially when the potential for a positive shopping experience was palpable. Hopefully, can improve their communication and resolution processes to ensure that all customers feel valued and appreciated.
M Maria Sulyotova
104 days ago

Turning Disappointment into Delight with

Embarking on a quest to surprise my husband with a Christmas present, I eagerly placed an order on However, as days turned into weeks, the anticipated gift failed to arrive, leaving me disheartened. In retrospect, I pondered, "I should have checked the reviews first." Yet, hope flickered anew as's customer service team stepped up to rectify the situation. Prompt responses, sincere apologies, and swift actions transformed my disappointment into delight. Their unwavering commitment to customer satisfaction shone through, ensuring that my husband's gift finally reached him, albeit a little late for the holidays. Through this experience, not only salvaged my festive spirit but also earned my trust and loyalty. This journey of highs and lows exemplifies the power of exceptional customer service, proving that a misstep can be redeemed through dedicated efforts and genuine care. Kudos to for going above and beyond to make things right. My advice? Trust the process, and let turn your "should have checked the reviews first" moment into a resounding success story.
M Michael Riley
107 days ago

Regrets Turned Lessons: A Tale of Online Shopping Woes

Reflecting on my experience with, I wish I had heeded the warnings in the reviews prior to placing my order. The anticipation of surprising my wife with a Christmas gift quickly turned into disappointment as communication and delivery updates were nonexistent. Despite the allure of their glitzy website, the reality fell short of expectations. This experience has taught me that not everything that glitters is gold. It served as a valuable reminder to always research and read reviews before making online purchases. Save yourself the heartache and opt for more reliable shopping destinations. Learn from my mistake and choose wisely.
H Howard Rooney
108 days ago

Incredible Service Beyond Expectations!

Experiencing impeccable service at left me pleasantly surprised. Forget about the long waits; my order arrived swiftly, surpassing all expectations. The quality of the products was outstanding, proving to be an excellent investment. If you seek top-notch items without delays, this website is a must-try. Say goodbye to uncertainty and hello to exceptional service— is a gem worth exploring!
148 days ago

An Unfortunate Experience with Guess: Lack of Customer Support Despite Loyalty

I recently stumbled upon the disheartening testimonial of a dedicated Guess customer who faced an unexpected challenge with the brand. Despite her unwavering admiration for Guess and its exquisite clothing line, her frustration was palpable as she recounted her distressing experience. Having purchased a charming jumper from, she was distraught when the garment developed a significant flaw after just two wearings. Eager to rectify the situation, she diligently reached out to Guess customer service, hoping for a swift resolution. However, her optimism soon faded into disappointment as her attempts to communicate with the brand went unanswered for a staggering three weeks. Although she had initially received a glimmer of hope when the customer service team requested evidence of the purchase and the fault, her subsequent efforts to follow up were met with a disheartening silence. Despite her resilience in contacting them multiple times, her loyal patronage seemed to be overlooked, leaving her feeling undervalued and forsaken. It's evident that this impassioned testimony highlights a customer's genuine distress over an unfortunate encounter with Guess customer service. Her narrative serves as a poignant reminder of the profound impact that efficient and empathetic customer support can have on a brand's relationship with its clientele. With her permission, I have taken the liberty to immortalize her sentiments, as they not only provide an invaluable perspective for potential Guess customers but also underscore the significance of responsive and considerate customer service in creating lasting brand loyalty.
S Slik Med
185 days ago

From my experience the online process…

When I decided to purchase a wallet from, I was a little skeptical about the online process. However, from the moment I made the purchase, I was truly impressed. I had some questions about the tracking information, and when I reached out to customer service, they were incredibly helpful. They informed me that it could take up to 10 days before I received any tracking information. Surprisingly, just 2 days later, I received the tracking information and my order was set to be delivered that very day. The total delivery time to the UK was only 6 days, which was much quicker than I had anticipated. I was absolutely thrilled with the entire experience, from the ease of the online process to the efficiency of the delivery. I would definitely give 5 stars for their exceptional service. If you're considering making a purchase from, I highly recommend it! My wallet is fantastic, and the whole experience was top-notch.
S Slik Med
185 days ago

A Seamless Journey with A Customer’s Delightful Experience!

Embarking on an online shopping adventure at was truly a remarkable experience! Their impeccable service left me absolutely impressed. Following my purchase of a wallet, I reached out to's customer service for tracking information after 4 days. Although I was initially informed it might take up to 10 days for tracking details, to my surprise, just 2 days later, I received an email with the tracking information, promising delivery on the very same day. True to their word, my order arrived promptly in the UK within a total of 6 days. The efficient handling and quick delivery exceeded my expectations, showcasing's commitment to customer satisfaction. I wholeheartedly give a well-deserved 5-star rating for their exceptional service and smooth online shopping process.

Introduction is an online fashion retailer that offers a wide range of trendy clothing, shoes, accessories, and more. With its stylish designs and iconic branding, Guess has become a popular choice among fashion enthusiasts. In this comprehensive and informative editorial review, we will explore various aspects of, including pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons has several notable pros and cons. Among the pros are its exceptional fashion designs, which are on-trend and visually appealing. The brand's strong presence in the fashion industry and its recognition add to its appeal. However, some cons include occasional high prices compared to similar brands and limited availability of certain products.

User Experience provides a user-friendly and intuitive online shopping experience. The website has a clean layout, making it easy for customers to navigate through different categories and find the desired products efficiently. The search function is responsive, enabling users to quickly locate specific items. Additionally, offers a seamless checkout process, ensuring a hassle-free shopping experience.

Pricing and Value for Money offers a range of price points that cater to different budgets. While some items may be considered expensive, the brand's quality and unique designs often justify the price. The value for money on can be subjective, as it depends on individual preferences and willingness to invest in fashionable and high-quality products.


There are several alternatives to in the fashion retail industry. Competitors such as Zara, H&M, and Topshop offer similar styles at various price ranges. These alternatives provide customers with more options to explore different fashion brands and potentially find better deals.

Customer Service maintains a strong focus on customer service. The brand strives to provide timely and helpful assistance to customers through various channels, including email and phone support. Customer service representatives are known to be knowledgeable and courteous, addressing queries and concerns effectively.

Product Quality and Selection

The product quality offered by is generally high, with a mix of premium materials and attention to detail. From clothing to accessories, Guess maintains a consistent level of quality across its product range. The selection of products is extensive, covering a wide range of styles and sizes to cater to diverse customer preferences.

Website Usability's website is well-designed and optimized for seamless browsing. The intuitive interface and straightforward navigation make it convenient for users to explore different categories and find their desired products. The website loads quickly, ensuring a smooth browsing experience.

Returns and Exchanges has a comprehensive returns and exchanges policy to accommodate customer needs. Customers can easily initiate returns or exchanges, provided the products meet the specified criteria. The brand ensures a streamlined process to facilitate hassle-free returns and exchanges.

Promotions and Discounts regularly offers promotions and discounts, allowing customers to save money on their purchases. These promotions can include seasonal sales, limited-time offers, and special discounts for loyal customers. Customers can stay updated on the latest promotions by subscribing to's newsletter or following their social media channels.

Reputation has built a strong reputation in the fashion industry for its stylish designs and quality products. The brand's long-standing presence and positive customer reviews contribute to its reputation as a reliable and fashionable retailer. Guess has successfully established itself as a recognizable and trustworthy brand in the market.

Payment Options offers a variety of secure payment options, including credit/debit cards, PayPal, and other popular payment gateways. This diverse range of payment options ensures convenience for customers, allowing them to choose their preferred method for completing transactions.

Loyalty Programs provides a loyalty program called "Guess List." This program allows customers to earn points on their purchases, which can then be redeemed for rewards, exclusive discounts, and access to special events. The Guess List offers additional benefits to loyal customers, enhancing their shopping experience.

Customer Reviews receives positive reviews from many customers who appreciate the brand's modern and trendy fashion offerings. The reviews often highlight the quality of the products, the brand's attention to detail, and the overall shopping experience on the website. Positive customer reviews contribute to the brand's credibility and reinforce its reputation.

Community Involvement actively participates in various community initiatives and social causes. The brand often collaborates with charitable organizations, supporting campaigns and events that promote positive change. By engaging in community involvement, showcases its commitment to making a positive impact beyond the fashion industry.

Shipping and Costs offers reliable shipping services for both domestic and international customers. The shipping costs vary depending on the destination and the chosen delivery method. The brand strives to provide prompt and efficient shipping, ensuring that customers receive their orders in a timely manner.

In conclusion, is a popular online fashion retailer that offers stylish clothing and accessories. With its exceptional designs, user-friendly website, reliable customer service, and strong reputation, has become a preferred choice for fashion enthusiasts. While the prices may be at a premium compared to some alternatives, the value for money, quality, and extensive product selection make a reputable destination for fashion-forward individuals.