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100% users rated Very Good
0% users rated Excellent
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Review article published on: 03 Feb 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 5 3.4 1.5 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 4 4 1.7 1.4 4.5
Jul 2022 5 1.8 3.5 2.7 1.2 4.9
Mar 2023 4 2.2 3.3 2 1.1 4.8
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Detailed Guessfactory Review by

Introduction is the official website for Guess Factory, which is a global fashion brand renowned for producing trendy clothing, accessories, and footwear for both men and women. The website offers an extensive collection of stylish products, making it a popular destination for online shopping.

Pros and Cons

  • Wide range of products
  • Competitive pricing
  • Free shipping on orders over $125 CAD
  • Easy returns and exchanges
  • Limited availability of certain sizes and styles
  • High shipping costs for orders under $125 CAD
  • Products may differ from images displayed online

User Experience is user-friendly, making it easy for customers to navigate and find what they are looking for. The website has a visually appealing layout, with products displayed in a clear and organized manner. The search function is efficient, and customers can filter their search by category, color, size, and price.

Pricing and Value for Money

The website offers competitive pricing, making it an affordable option for customers. The products are reasonably priced for their quality, and the website regularly offers promotions and discounts to help customers save even more money. Overall, the website provides great value for money.


Some alternative fashion websites similar to include Asos, Boohoo, and Forever 21. These websites offer similar products, but each has its unique selling points.

Customer Service

Guess Factory has a dedicated and responsive customer service team that can be contacted via phone, email, or live chat. The team is knowledgeable and helpful, assisting customers with any queries they may have. The website also has a comprehensive FAQ section that covers the most frequently asked questions.

Product Quality and Selection

The products sold on are of good quality and are made to last. Guess Factory offers a vast selection of products, including clothing, accessories, and footwear, making it easy for customers to find what they are looking for.

Website Usability

The website's usability is excellent, with the homepage displaying the latest products, promotions, and news. The website is easy to use and navigate, with product images and descriptions appearing clearly on each product page. The checkout process is straightforward and can be completed in a matter of minutes.

Returns and Exchanges

Guess Factory has an easy and convenient returns and exchanges policy. Customers can return or exchange any products within 30 days of purchase, provided the products are in their original condition, unworn, and with all tags attached.

Promotions and Discounts

Guess Factory regularly offers promotions and discounts, including free shipping on orders over $125 CAD, seasonal sales, and first-time customer discounts. Customers can also sign up for the website's newsletter to receive exclusive promotions and discounts.


Guess Factory has an excellent reputation, and the brand is globally recognized for its trendy and innovative fashion products. The website has a loyal customer base who continue to shop on the site, owing to the website's reputation for quality products and exceptional customer service.

Payment Options accepts multiple payment options, including Visa, Mastercard, American Express, and PayPal. The website also ensures that all transactions are safe and secure.

Loyalty Programs

Guess Factory does not currently offer a loyalty program, but customers can sign up for the website's newsletter to receive exclusive promotions and discounts.

Customer Reviews

The website features customer reviews on each product page, allowing customers to make an informed decision before making a purchase. Customers generally rate the products highly, with many praising the quality and style of Guess Factory products.

Community Involvement

Guess Factory has a strong presence on social media, engaging with its customers and promoting its products on platforms such as Facebook, Twitter, and Instagram. The brand also participates in charitable initiatives, partnering with organizations that help those in need.

Shipping and Costs

Guess Factory offers free shipping on orders over $125 CAD within Canada and the United States. Shipping costs for orders under $125 CAD vary depending on the weight and size of the package. Customers can choose from standard, expedited, or express shipping options, with delivery times ranging from two to ten business days, depending on the shipping option selected. In conclusion, is an excellent online shopping destination for those looking for trendy and stylish fashion products at competitive prices. The website has an extensive collection of clothing, accessories, and footwear for both men and women, and the customer service is exceptional. The website's usability and easy returns and exchanges policy are additional highlights, making an excellent option for online retail therapy.

Guessfactory Recent User Reviews


Reviewer Name: JS Coutu

Review Submission Date: 2022-07-11

Review Title: Regular Buyer but Canada Post Sucks
Customer Support   



User Interface          


Review Description: Been a customer since 2014. Great deals and never a mistake on any product/size ordered. However, they use Canada Post for the shipping... Yeah. Then, it takes 2 weeks to arrive. I wish there was at least a second option [like Fedex for $8 more or so]. I complained twice about that in the past. Now trying it on Trustpilot.



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