Guiltypaws Reviews

Voted Poor (2/5)

40 Votes

40 Reviews

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In the Big Sales category

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35% users rated Terrible
33% users rated Poor
5% users rated Average
10% users rated Very Good
18% users rated Excellent
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Introduction: is an online retailer that specializes in pet products, offering a wide range of high-quality items for dogs and cats. With a reputation for excellent customer service and a user-friendly website, has become a popular choice among pet owners looking for top-notch products at competitive prices.


  • Extensive selection: offers a vast array of pet products, including food, treats, toys, grooming supplies, and accessories, ensuring that pet owners can find everything they need in one place.
  • High product quality: The website only offers products from reputable brands known for their exceptional quality, ensuring the health and safety of pets.
  • Competitive pricing: offers competitive prices, often providing discounts and promotions, making it a cost-effective choice for pet owners.
  • Responsive customer service: The customer service team at is highly responsive and knowledgeable, readily assisting customers with any inquiries or concerns.
  • User-friendly website: The website is intuitively designed, making it easy for customers to navigate and find the desired products quickly. The search functionality is robust, allowing users to filter products by various criteria.
  • Easy returns and exchanges: offers hassle-free returns and exchanges, providing peace of mind to customers who may need to make changes to their orders.
  • Positive reputation: The website has garnered a positive reputation among pet owners for its exceptional products and reliable services, earning the trust of its customers.
  • Multiple payment options: accepts various payment methods, including major credit cards, PayPal, and Apple Pay, enhancing convenience for customers.


  • Shipping costs: While offers free shipping on orders above a certain value, there may be shipping charges for smaller purchases, which could be a drawback for some customers.
  • Limited international shipping: Currently, primarily caters to customers within the United States, so international customers may have limited shipping options.

User Experience: aims to provide a seamless and enjoyable user experience. With its intuitive website design, customers can easily browse through the extensive product catalog, add items to their cart, and securely complete their purchases. The search function allows for efficient product exploration, while detailed product descriptions and images provide customers with a clear understanding of the items they are purchasing. User reviews and ratings further assist customers in making informed decisions about product selection.

Pricing and Value for Money: offers competitive pricing for its range of pet products. With frequent discounts and promotions, customers can find excellent value for their money. While some items may be slightly more expensive than their counterparts in local stores, the convenience, product quality, and extensive selection make a worthwhile investment for pet owners.

Customer Service: is known for providing exceptional customer service. The support team responds promptly to customer inquiries, offering knowledgeable assistance and resolving any issues efficiently. Whether it's help with product selection, order tracking, or returns, customers can rely on the friendly and attentive customer service at

Product Quality and Selection: ensures high product quality by curating items exclusively from reputable and trusted brands. By strictly handpicking products that meet strict quality standards, customers can comfortably shop for their pets, knowing that they are receiving only the best. The extensive selection encompasses a wide range of pet essentials, ensuring that customers can find precisely what they need for their furry friends.

Website Usability: has an intuitively designed website that prioritizes ease of use. The clean layout and intuitive navigation make it simple for customers to find their desired products quickly. The search function allows for efficient browsing, while sorting and filtering options enable users to narrow down their search based on specific criteria. The checkout process is streamlined, ensuring a seamless shopping experience.

Returns and Exchanges: offers a hassle-free return and exchange policy. If customers encounter any issues with their purchases or receive damaged products, they can easily request a return or exchange through the website. The customer service team promptly assists in resolving any concerns, ensuring overall customer satisfaction.

Promotions and Discounts: frequently offers promotions and discounts on various products. These deals help customers save money while still providing high-quality pet essentials. Subscribing to the website's newsletter or following its social media accounts allows customers to stay updated on the latest promotions and special offers.

Reputation: has built a strong reputation within the pet owner community. Its commitment to providing top-quality products, exceptional customer service, and a seamless online shopping experience has earned the trust and loyalty of many customers. Positive reviews and testimonials further reinforce the website's reputation as a reliable and trustworthy source for pet products.

Payment Options: offers multiple payment options to enhance convenience for its customers. Customers can choose to pay using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website accepts PayPal and Apple Pay, providing flexibility in payment methods.

Loyalty Programs: currently does not offer a loyalty program. However, the frequent promotions and discounts available on the website allow customers to enjoy savings and benefits even without a formal loyalty program.

Customer Reviews:

Customer reviews play a significant role on as they provide insights and real-life experiences from other pet owners. By allowing customers to leave reviews and ratings for products, the website fosters a community-driven environment where buyers can make informed decisions based on the experiences of others.

Community Involvement: actively engages with the pet owner community through its social media channels and blog. The website shares informative and entertaining content, including pet care tips, health advice, and product recommendations. By fostering a sense of community, demonstrates its commitment to not only selling pet products but also supporting pet owners in providing the best care for their furry companions.

Shipping and Costs: offers free shipping on orders above a certain value, which is a significant advantage for customers making larger purchases. However, for smaller orders, shipping costs may apply. The website provides transparent pricing information during the checkout process, ensuring customers are aware of any shipping costs before finalizing their purchase. Shipping is typically fast and reliable, with most orders arriving within the estimated delivery timeframes.

In conclusion, is a reputable online retailer that offers a wide selection of high-quality pet products at competitive prices. With its user-friendly website, exceptional customer service, and commitment to pet care, has earned the trust and loyalty of pet owners across the country. Whether it's finding top-notch pet essentials, seeking helpful advice, or enjoying hassle-free shopping, delivers an exceptional experience for both pets and their owners.