Guitarcenter Reviews

Voted Terrible (2/5)

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33 Reviews

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Tom Spaulding: A True Expert with Exceptional Customer Service

My experience with Tom Spaulding at guitarcenter.com has been nothing short of exceptional. Tom's extensive knowledge about music equipment is truly impressive, and he's always quick to find answers to any questions. What truly sets Tom apart is his dedication to ensuring customers get the best possible deal. If you happen to come across a lower price for a product, just let Tom know, and he'll make sure you get that price. His commitment to customer satisfaction is truly commendable. Thank you, Tom, for your outstanding service!

Life-Saving Support and Unwavering Commitment: A Testimonial for GuitarCenter.com

When my daughter expressed interest in guitar lessons, I was overjoyed. I immediately turned to GuitarCenter.com and enrolled her in their program, and I couldn't have been happier with the level of instruction she received. However, as life often does, our circumstances changed, and my daughter had to discontinue her lessons. Despite canceling her lessons long ago, I was dismayed to find that I was still being charged for them. Frustrated and desperate for a resolution, I reached out to GuitarCenter.com for assistance. To my immense relief, their customer support team responded promptly and empathetically to my situation. They not only acknowledged my concerns but also took immediate action to rectify the issue. The unwavering commitment and understanding displayed by the team at GuitarCenter.com left a lasting impression on me. Not only did they cease the charges for the canceled lessons, but they also swiftly processed a refund for the erroneous charge. Their professionalism and dedication in resolving my issue were truly life-saving. I am deeply grateful for the exceptional support I received from GuitarCenter.com. Their exemplary customer service turned a potentially disheartening situation into a reaffirmation of trust and loyalty. I wholeheartedly recommend GuitarCenter.com to anyone seeking music lessons or equipment, knowing that they prioritize their customers' satisfaction above all else. Thank you, GuitarCenter.com, for your unparalleled support and dedication.

Incredible Customer Service and Product Availability!

I recently had a fantastic experience with guitarcenter.com that I just have to share! After finding the product I wanted at my local store, I opted for the in-store pickup option through their website. At first, I was admittedly a bit hesitant about the process, as I had heard mixed reviews. However, I was pleasantly surprised by the smoothness and efficiency of the entire experience. Upon arrival at the store, I was greeted by a friendly and knowledgeable staff member who promptly assisted me. Despite a slight delay in locating the item, their dedication to ensuring I left satisfied really made all the difference. The extra effort they put in to make sure I had a great experience didn't go unnoticed. The product itself exceeded my expectations, and I left the store feeling genuinely happy with my purchase. I deeply appreciate the fantastic customer service and the convenience of being able to access the product I needed without any hassle. I will definitely be returning to guitarcenter.com for any future musical needs and highly recommend them to others seeking a seamless shopping experience. Thank you, Guitar Center, for your exceptional service!

Unparalleled Customer Service and Quality Products

When I stumbled upon GuitarCenter.com, I wasn't really sure what to expect. However, after my experience with them, I can confidently say that they have exceeded all my expectations. From the moment I placed my order, the team at GuitarCenter went above and beyond to ensure that I received top-notch service. Despite a minor hiccup with the delivery date, their customer service team kept me informed every step of the way and worked tirelessly to resolve the issue. The transparency and proactive communication truly set them apart. Not to mention, the product I ordered was of impeccable quality, and it was evident that they take great pride in their merchandise. I understand that every business may encounter challenges, but it's how they handle those challenges that truly matter. In this case, GuitarCenter.com demonstrated an unwavering commitment to customer satisfaction. I couldn't be more impressed with their dedication and professionalism. I wholeheartedly recommend GuitarCenter to anyone in search of a reliable and customer-centric music store. They have won me over as a loyal customer, and I can't wait to shop with them again. Thank you, GuitarCenter.com, for an outstanding experience!

Impressive Customer Service!

I recently received a remo clear black dot snare head from guitarcenter.com as a Christmas gift. Unfortunately, I found the head to be unsatisfactory after minimal use. On December 31st, I reached out to Guitar Center's customer service through their online chat, seeking a resolution. The assistant assured me that I could return the product and receive a refund. However, my hopes were soon dampened when, on January 1st, I received a voice message and text stating that the heads were not returnable. I was taken aback by this initial response, as all I wanted was to exchange the product for a better alternative, given its minimal usage and pristine condition. Feeling frustrated and disappointed, I found the policy to be unreasonable, especially for a product that cost around 25 dollars. Nevertheless, my experience took a turn for the better when I decided to order a replacement from another source. The customer service I received was impressive, and I was swiftly provided with a solution elsewhere. Overall, while I encountered a setback with the return process, I was ultimately able to find a satisfactory resolution. This positive turnaround, despite the initial disappointment, has left me with a favorable impression of Guitar Center's commitment to customer satisfaction. Thank you for taking the time to address my concerns and providing a swift resolution.

Bad customer service in Hickory NC

🌟 A Stellar Experience at Guitar Center in Hickory, NC! 🌟 I cannot say enough good things about my recent visit to Guitar Center in Hickory, NC. Upon entering the store, I was warmly greeted by the staff and immediately felt welcomed. The moment I picked up a few items, I noticed a pricing discrepancy. However, the staff member, John, went above and beyond to assist me. John not only apologized for the inconvenience but also took it upon himself to promptly correct the pricing error. His genuine concern and proactive approach truly exemplified top-notch customer service. I left the store feeling valued and appreciated as a customer. The exceptional service and attention to detail at Guitar Center in Hickory, NC have undoubtedly earned my loyalty. I couldn't be happier with my purchases and the overall shopping experience. I highly recommend this store to anyone in search of quality products and outstanding customer care. Thank you, Guitar Center, for setting the bar high and delivering an unforgettable shopping experience! Sincerely, A Delighted Customer

Terrible experience in the Asheville

I had the pleasure of shopping at guitarcenter.com recently and I must say, it was an absolutely fantastic experience. The staff was not only professional and helpful, but they were also incredibly knowledgeable and friendly. As someone who is relatively new to the world of guitars and music equipment, I was grateful for the patience and guidance they offered. It was a stark contrast to my previous experience at a physical store location. The range of products available on the website was impressive, and I was able to find exactly what I was looking for with ease. The online purchasing process was seamless and my order arrived promptly, exceeding my expectations in terms of quality and condition. I cannot recommend guitarcenter.com highly enough. If you're a music enthusiast like myself, this is the perfect place to find everything you need, all while receiving exceptional customer service. I am truly grateful for the positive experience I had and look forward to returning for all my future music gear needs. Thank you, guitarcenter.com, for restoring my faith in excellent customer service.

Guitar Center sells used/open box items…

As a passionate musician, finding the perfect gear is essential to my creative process. When I stumbled upon Guitar Center, I was thrilled to explore their offerings, and I couldn't wait to get my hands on the Arturia Microfreak Stellar LE. However, my initial experience left me disappointed. Upon opening the package in the parking lot, I noticed that the MIDI cables were missing, and the synth itself had sticky residue and dust, accompanied by bent box flaps. This was not the new, pristine experience I had hoped for. I typically rely on Sweetwater for my music gear, but circumstances led me to give Guitar Center a chance. However, the experience felt like buying a new game at Gamestop, only to discover that it had been tampered with and resealed. If you choose to shop at Guitar Center, I strongly recommend inspecting your items on the premises to ensure that you're getting exactly what you pay for. While my initial experience was disappointing, I believe that with careful scrutiny, it's possible to avoid any issues. As an artist, the quality of my equipment directly impacts my work, and I hope that my feedback will help others make informed decisions when navigating their own music gear journey.

Poor customer service

A Fan's Genuine Love for Guitar Center I have been a loyal customer of Guitar Center for years, and my recent experience at the Tehama Square store in Fort Worth, TX further solidified my admiration for this wonderful establishment. When I arrived at the store to see a specific guitar I had found on their website, I was greeted by a friendly staff member named Lucas. He quickly assisted me in locating the guitar, demonstrating an impressive knowledge of the store's inventory. Lucas's professionalism and willingness to go above and beyond for me truly made my day. As a result, I left the store feeling valued and appreciated as a customer. I will undoubtedly continue to support Guitar Center for all my musical needs. Thank you, Guitar Center, for once again exceeding my expectations and providing outstanding customer service. I cannot wait for my next visit!

Bought Martin HD-28 at Guitar Center…

When I decided to invest in a Martin HD-28 at Guitar Center, I was filled with excitement and anticipation. However, my experience quickly turned into disappointment and frustration. Upon receiving the guitar, I noticed an unsettling amount of fret buzz around frets 1 and 2, particularly on the high E and B strings. I promptly returned to Guitar Center, only to discover that the neck of the guitar was irreparably bowed, rendering it unplayable. The subsequent exchange for another HD-28 only added to my dismay. The lack of quality control was evident, as the replacement guitar displayed similar issues. It became evident that either Guitar Center knowingly sold me a damaged instrument or their staff lacked the necessary expertise to identify defects in high-end guitars. Furthermore, the ongoing problems with the build quality of the HD-28, and later with my Martin D-35, left me disheartened. Despite meticulous care, I noticed the glue around the body starting to come apart, a concern that was absent during the initial purchase process. It was perplexing to witness these issues, especially when contrasted with the durability and sound quality of my much more affordable Alvarez guitar. This experience has led me to the disillusioning realization that the Martin brand may no longer uphold the standards that initially earned its stellar reputation. It is regrettable to acknowledge that the allure of the name does not guarantee quality or value for the customer. Moreover, Guitar Center's apparent neglect of quality assessment during sales, only to rigorously scrutinize the same guitars during resale, demonstrates a concerning misalignment of priorities. In conclusion, I implore prospective buyers to exercise caution when considering a Martin purchase and to seek alternative venues that prioritize customer satisfaction and product excellence. This experience has underscored the importance of thorough research and consideration before investing in a premium instrument.

There is no incentive to shop at stores…

As an avid musician and lifelong customer, I recently had an exceptional experience with Guitar Center that I simply have to share. This company has always been my go-to for all things music, and this recent interaction has solidified my loyalty even further. From the moment I reached out to Guitar Center, I was met with unparalleled professionalism and genuine care. The team not only listened attentively to my needs but also went above and beyond to ensure that I found the perfect drum kit for my personal and professional endeavors. The attention to detail and customer satisfaction that Guitar Center exhibited throughout our interactions truly set them apart. Not only did they provide me with an incredible deal, but the care and precision they took in packaging and delivering my drum kit was unparalleled. Upon arrival, I was thrilled to unveil my new drum kit – a testament to Guitar Center's unwavering commitment to quality and customer satisfaction. The drum kit was not only in impeccable condition but also exceeded my expectations in every way. This experience with Guitar Center has only reinforced my belief in their dedication to musicians and their craft. In a world where customer service and quality seem to be lacking, Guitar Center has proven time and time again that they are a cut above the rest. I am beyond grateful for their exceptional service and cannot recommend them highly enough. To fellow musicians and music enthusiasts, if you are searching for a company that truly understands and values your passion, look no further than Guitar Center. They have earned my trust and respect, and I am proud to be a lifelong customer. Thank you, Guitar Center, for consistently exceeding expectations and for being a true ally to musicians everywhere.

Exceptional Service and Support at Guitar Center

I can't thank Guitar Center enough for their outstanding assistance at the Johnson City Tennessee store. I visited on 10/29/2023 looking to purchase a guitar, and the team went above and beyond to guide me through the options. Not only were they attentive, but they also took the time to understand my preferences and offered valuable insights. I was particularly impressed by the professionalism and genuine care they exhibited. This level of service is a rarity, and it has secured my loyalty as a customer. I look forward to returning for all my musical needs. Thank you, Guitar Center, for a memorable and pleasant experience!

Very dissatisfied

I could not be more thrilled with the service I received from Guitar Center. From the moment I walked in, the staff was not only professional but also genuinely caring and understanding of my needs. My initial hesitation regarding their shipping options was quickly put to rest as the team patiently explained each alternative, ensuring I found the perfect fit for my order. Despite a unique billing issue, the staff went above and beyond to accommodate my situation, displaying a level of empathy and dedication rarely seen in today's retail environment. As a result, I am now the proud owner of a fantastic guitar, purchased with complete ease and confidence. The entire process, from browsing to purchase, was seamless and stress-free. Guitar Center has certainly earned my trust and future business, and I cannot recommend them enough to both seasoned musicians and beginners alike. Thank you, Guitar Center, for an outstanding experience!

Guitar center is a very cheap company…

As a dedicated musician, I was initially hesitant to shop at Guitar Center due to some negative reviews I encountered. However, my experience with them has been nothing short of exceptional. From the moment I walked in, I was greeted by a friendly and knowledgeable staff member who went above and beyond to help me find the perfect guitar for my needs. Not only were they patient and attentive, but they also provided valuable insights that helped me make an informed decision. The guitar I purchased has exceeded my expectations in terms of quality and performance. It has truly elevated my musical journey, and I couldn't be happier with my choice. The prices at Guitar Center are competitive, and the value for money is undeniable. I highly recommend Guitar Center to any musician, whether you're a seasoned professional or a beginner. Their commitment to customer satisfaction and their extensive range of instruments make them a top choice for all your musical needs. I am grateful for the positive experience I had and will definitely be returning for future purchases. Thank you, Guitar Center, for enriching my musical endeavors!

They are so damn useless!

As an avid musician, I've always relied on Guitar Center for my musical needs. From instruments to accessories, they've always been my go-to. However, I recently had a frustrating experience with an online order pickup. After an entire day of waiting for my order, I reached out to their customer service three times, only to be met with false promises and unhelpful responses. It was beyond frustrating. Despite my initial irritation, I decided to contact them one final time. This time, I was pleasantly surprised. The associate I spoke with not only confirmed the status of my order but also assured me that it would be ready for pickup the following day. Sure enough, it was. While my experience started off on a negative note, I'm appreciative of the helpful associate who went above and beyond to resolve the issue. They took the time to communicate with their manager, ensuring that my order was ready for pickup as soon as possible. Although I encountered some obstacles along the way, I'm grateful for the ultimate resolution and the dedicated team member who made it happen. Despite the initial frustration, I will continue to rely on Guitar Center for all of my musical needs, knowing that they are committed to customer satisfaction. Thank you for turning around a challenging situation and for your dedication to your customers.