Users Voice for Guitarcenter

84% users rated Terrible
11% users rated Poor
0% users rated Average
1% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Guitarcenter
Guitarcenter Overall rating
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User Interface
Quality

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Review article published on: 07 Jul 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.8 3.8 1.8 4.8 4.5
Oct 2022 2.7 3.7 4.2 2.8 4.3 4.7
Nov 2022 1.1 5 2.8 2 2.4 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 1 2.7 3.4 5 1.7 3.3
Line Chart for Rating of peer stores

guitarcenter.com

banggood.com

fragrancex.com

shein.com

lookfantastic.com

patpat.com

Detailed Guitarcenter Review by

Introduction

Guitar Center is a popular online marketplace that has been catering to musicians and enthusiasts for several years. The website hosts a vast collection of guitars, amplifiers, drums, keyboards, and all other musical instruments, along with accessories, software, and educational materials. Guitarcenter.com is a one-stop-shop for all your musical needs, offering affordable and high-quality products.

Pros and Cons

Pros:
  • Guitar Center offers a broad range of musical instruments and accessories with competitive pricing
  • The website features valuable customer reviews for informed decision-making.
  • One can find various deals and promotions regularly on the website
Cons:
  • Certain products do not have consistent regional availability.
  • Some customers may find shortcomings in the product selection.

User Experience

Guitar Center provides a user-friendly experience on its website. The interface is easily navigable, and product pages offer comprehensive and valuable information to customers. The website also features a search bar, which can help users quickly find the instrument they're looking for. Additionally, Guitar Center provides an excellent product return and exchange policy, offering a hassle-free experience for customers.

Pricing and Value for Money

Guitar Center provides a moderate pricing range for its products. While some high-end products might be found elsewhere at reduced prices, the site offers exceptional brand depth and dedicated customer service. The website also has an extensive selection of used products for those who want to save some money.

Alternatives

Amazon and Sweetwater are some of the popular competitors of Guitar Center. While Amazon provides the most extensive selection of products, Sweetwater is known to have a superb customer service experience.

Customer Service

Guitar Center is well-known for its excellent customer service. The website offers multiple modes of communication, including a toll-free number, an email address, live chat, and a Twitter handle, which are all available during business hours. Additionally, the website has an extensive FAQ section, providing customers with all the necessary information concerning orders, deliveries, shipping, and returns.

Product Quality and Selection

Guitar Center provides excellent quality products that cater to all levels of musicians. The website offers an extensive selection of guitars, basses, drums, keyboards, and recording equipment, all of which are from well-known and reputable brands. Furthermore, customers can search for products by instrument type or brand, making it easy to find their desired product.

Website Usability

The site's usability is a definitive strength for Guitar Center. The website provides an easily navigable and intuitive interface, which quickly directs you to your desired product category. The website also offers fantastic filtered searches that help users quickly get to the precise product they're searching for.

Returns and Exchanges

Guitar Center provides one of the best product return and exchange policies in the industry. The website has a 45-day return policy, offering a hassle-free return window for customers. Additionally, their exchange policy enables them to exchange products for free in case of defects or malfunction.

Promotions and Discounts

Guitar Center regularly gives great deals and promotions on its products. Customers can sign up for Guitar Center's email list to receive exclusive discounts and promotions regularly. Additionally, they run a 'price match guarantee' policy, meaning they will meet or beat the competitor's price for an identical new product.

Reputation

Guitar Center is a reputable and reliable retail store for musical instruments. The company has been around for over 50 years and has established a reliable community of loyal customers. The website boasts a user review section where customers can read and leave reviews, enabling new customers to get an idea of what products and services the company provides.

Payment Options

Guitar Center provides several payment options for customers. They accept all major credit cards, PayPal, as well as the Guitar Center Gear Card, which is Guitar Center's credit card, enabling customers to finance their purchases.

Loyalty Programs

Guitar Center provides several loyalty programs for customers. The website has the Gear Card Rewards program, where members earn points for each purchase they make, rewards that they can use towards future purchases.

Customer Reviews

Guitar Center provides a review section on each product page, letting customers leave their thoughts concerning products they've purchased. The review section is an excellent tool for customers to assess the quality of the products and services via other customers' opinions.

Community Involvement

Guitar Center has a remarkable community involvement effort. They can sponsor and participate in music events and initiatives, encouraging customers and artists to become involved in the music industry.

Shipping and Costs

Guitar Center provides different shipping options for customers, from standard ground delivery to same-day delivery. Delivery costs are calculated depending on the selected delivery method, package size, and shipping address. However, free shipping is available for orders above a particular value, although it can take seven to 10 business days to arrive.

Guitarcenter Recent User Reviews

User Rating

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Reviewer Name: Fred Boyle

Review Submission Date: 2022-12-16

Review Title: Absolute worst company
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Review Description: Absolute worst company, they will be filing for Chapter 11 in under 5 years. As an avid investor I would short this company if possible

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Reviewer Name: Zachary Lamb

Review Submission Date: 2022-12-15

Review Title: failing grade f lack luster customer…
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Review Description: failingf grade lack luster customer sevice at laurel store ! good products crapy rude unhappy employes!

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Reviewer Name: Ross Rice

Review Submission Date: 2022-09-25

Review Title: I purchased and returned a Gibson J-45…
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Review Description: I purchased and returned a Gibson J-45 that was unplayable. I sent it back and bought a Martin HD-28 which is damaged and unplayable. They lied to me about the 45-day return policy and now I'm stuck with it. Everything they touched they broke. I spent 4K and want satisfaction. If I get enough response I'm going to start a class-action lawsuit so If you have had a bad experience with them, let's form a group and get it made right. They are inept to think that we'll take this kind of abuse and not rise up. We deserve better than this. Ross

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Reviewer Name: Terry Bales

Review Submission Date: 2022-09-07

Review Title: I ordered a Kronos from guitar center
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Review Description: WARNING DO NOT BUY FROM GUITAR CENTER I ordered a Kronos from guitar center Aug 22 was supposed to arrive 3-5 daysI checked when it had not arrived in 7days it had not been shipped it took 2 more days to ship it arrived sept 7Completely TRASHED SMASH 8 keys stuck down WARNING ?? WARNING DO NOT BUY ANYTHING FROM GUITAR CENTER

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Reviewer Name: Dale Henson

Review Submission Date: 2022-09-05

Review Title: What happened to guitar center
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Review Description: What happened to guitar center? Been to my local store 3 times recently and couldn't find what I was looking for. Selection is lousy. Couldn't find the strings I needed or a guitar strap for a heavier guitar.

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Reviewer Name: Allison Lerner

Review Submission Date: 2022-08-19

Review Title: Above and Beyond
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Review Description: My daughters guitar broke, we had the insurance. I dealt with the store in Colorado and they found the same guitar she wanted semi locally. The guitar was suppose to be delivered 1-2 days later. The follow up was not there, I was very disappointed. However that turned around when I spoke to Ant at the Yakima, WA store. He went above and beyond. He honored a pervious price for me and overnighted the guitar to my daughter in college!! We are so please with our experience!!! Thank you Ant!!!

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Reviewer Name: Socrates Diaz

Review Submission Date: 2022-08-04

Review Title: Beware with this website!
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Review Description: Beware with this website!! They will false advertise their items, and when you ask for Return mailing label, they will make you pay for the return shipping. I just purchased a Mini Cajon Shaker in which they put in the picture as a three pack, but they only sent one. I have file for a Prepaid Return shipping label but they want me to pay for return shipping.

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Reviewer Name: Pale Horse

Review Submission Date: 2022-07-21

Review Title: Terrible company
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Review Description: I bought a Schecter bass "brand new", & the tech was suppose to set it up. The action is horrible, & the strings buzz, even when playing open strings. Today it started squealing high pitch sounds, just by being plugged in, without even playing the strings. When I change the 9v, it sounds like a short circuit from botched internal wiring. Their customer service is even worse. $600 for less than 3 hours total play fine. Save your money, & go somewhere reputable

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Reviewer Name: Steve Emmons

Review Submission Date: 2022-06-11

Review Title: The automated communications were…
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Review Description: The automated communications were informative, and provided regular reoccurring updates. The shipment of the combo amp, however, was abysmal. Packaging for an amp of this size (single 12" combo) was substandard, and completely insufficient. The amp arrived damaged beyond any possible use, with the housing completely broken beyond repair.

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Reviewer Name: Reed York

Review Submission Date: 2022-06-09

Review Title: Shop Sweetwater if you want to get your order and not wait months for it
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Review Description: I ordered a item from Guitar Center over 3 months ago. I was told it would ship in a few days. Guitar Center pulls the funds out of my bank account every couple of weeks and then they put it back in. Every time I call I'm told it is with the next shipment but it never ships. This is by far the worst music company around. Shop Sweetwater. They don't give you the run around.