Gumroad Reviews

Voted Terrible (2/5)

196 Votes

20 Reviews

Vote Now

In the Software Company category

Pie-Chart Analysis

75% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
Write a review
T Tomas
65 days ago

A Gem in the Digital Marketplace: My Journey with Gumroad

If you had asked me a while back about Gumroad, I might have agreed with the sentiment of a challenging UI experience. However, as time passed, my perspective shifted, and today, I stand as a loyal advocate for Gumroad's platform. Admittedly, my initial encounters left me scratching my head, trying to navigate through what seemed like a labyrinth of confusion. The inability to access ratings, ambiguous categorizations of acquired assets – it all added to my frustration. But here's the beauty of it all – Gumroad listened. With each passing update, the platform has transformed, addressing concerns and implementing changes that truly enhance the user experience. From refining the naming conventions to streamlining access to personal accounts, it's evident that Gumroad values user feedback. As a creator, I've come to appreciate the simplicity and efficiency of the Dashboard, a feature that not only empowers me but also fosters a sense of control over my content. And yes, the journey doesn't end at a seller's landing page anymore. Gumroad has seamlessly integrated pathways, ensuring that users can navigate effortlessly and engage with their accounts without hindrances. Today, when I access my digital assets on Gumroad, I no longer feel the looming dread of a confusing interface. The platform has evolved into a harmonious blend of functionality and user-friendliness, a true gem in the digital marketplace. So, to those hesitant souls out there, I urge you to give Gumroad another chance - the transformation is remarkable, and the experience, now delightful. My journey with Gumroad has been one of growth and adaptation, and I'm grateful to have witnessed the positive changes that have made it a standout platform.
F Fallon Neeme
66 days ago

Turning a Frustration into a Finding: My Experience with Gumroad

As I delved into the world of online platforms, Gumroad caught my eye with its promise of simplicity and efficiency. However, my journey took an unexpected turn when a single sale led to the suspension of my account. Frustrated and confused, I reached out to their support team, only to be met with what I thought was the most senseless email exchange of my life. Despite having given away free products and abiding by their policies, I found myself accused of actions I hadn't committed. All my hard work seemed to vanish as they swiftly deleted my products and data. The lack of communication and understanding left me disheartened and disillusioned. In the midst of this chaos, a silver lining appeared. I discovered the importance of thorough research and the value of platforms that prioritize clear communication and support. Though my experience with Gumroad left me exasperated, it taught me a valuable lesson: to choose platforms that align with my values and respect my efforts. I urge others to tread cautiously and prioritize platforms that prioritize transparency and user trust.
R Ramius Mantas
76 days ago

Exceptional Service and Unparalleled Support – A Testimonial of Trust and Integrity

I can't emphasize enough how grateful I am for the amazing service provided by Initially, I encountered a hurdle with my creator account, which caused me considerable distress as I rely on selling t-shirt art to support my livelihood. However, the support team at Gumroad went above and beyond to assist me. Despite facing a challenging situation where my entire payout of $450 was at risk due to alleged chargebacks on multiple purchases, Gumroad diligently investigated the matter and provided me with transparent and detailed explanations. Their dedication to resolving the issue professionally and promptly was truly commendable. What truly sets Gumroad apart is their unwavering commitment to their users. Not only did they rectify the situation swiftly, but they also took the time to address my concerns personally. The level of care and attention extended to me was unparalleled, leaving me reassured and valued as a member of their platform. In a world where customer service can often feel automated and distant, Gumroad stands out as a beacon of integrity and compassion. I was deeply touched by the genuine empathy and support displayed throughout this challenging experience. Trust and reliability are rare qualities to find in a digital marketplace, and Gumroad embodies these traits wholeheartedly. I am forever grateful to the exceptional team at Gumroad for their outstanding service and unwavering dedication to their users. Thank you for restoring my faith in online platforms and for setting a shining example of what true customer support should look like.
S Steve Shadforth
88 days ago

Exceptional Customer Service Turned a Skeptic into a Loyal Fan!

Let me start by saying that my initial experience with left me feeling frustrated and unheard. After encountering issues with my payout and receiving zero responses to my emails, I was ready to give up on the platform entirely. However, everything changed when I decided to give their customer service one last shot. Expecting more of the same, I was pleasantly surprised by the level of care and attention I received when I reached out for help. Not only did they resolve my payout issue promptly, but they went above and beyond to ensure that I felt valued as a customer. The personal touch and dedication to making things right truly restored my faith in their service. Thanks to the exceptional support I received, I am now a loyal fan of Their commitment to customer satisfaction is truly commendable, and I can confidently say that I would recommend their platform to anyone looking for a reliable and responsive service provider.
J Jesper Nederby
93 days ago

Effortless Transactions and Swift Delivery

Embracing the unknown, I ventured into with a touch of trepidation. Armed with a one-time use card loaded with a mere $10, I took the leap of faith. Initially encountering a glitch with the one-time card, I swiftly pivoted by transferring the funds to a regular card, leading to a seamless transaction. The moment the payment was processed, a notification swiftly popped into my inbox, unveiling a gateway to my coveted comics. Perhaps, this brush with transcendence signals Gumroad's resolve to rectify past concerns. Alternatively, could the glitch be an individual contributor's hiccup rather than a flaw in the platform itself? One thing stands true - the allure of Gumroad persists, beckoning with its promise of efficient transactions and prompt deliveries.
E Eva Alvarez
109 days ago

Awaiting Innovation: My Journey with Gumroad

Reflecting on my recent experience with Gumroad, I must share that it has been an unparalleled journey filled with unexpected challenges and disappointments. Initially drawn to the platform by a need for a high-quality template to expedite the completion of my website, I found myself grappling with a series of unexpected hurdles. Upon purchasing the template, I encountered an additional fee for currency conversion, a detail that caught me off guard as a European customer. Nevertheless, I proceeded with the transaction, hopeful for a seamless process. However, to my dismay, what followed defied all expectations. Instead of receiving the anticipated template or any tangible product, I was presented solely with a license. Dismayed by this turn of events, I reached out to Gumroad's customer support, seeking clarity and resolution. Their initial response left me disheartened, as I was informed that I would need to wait a staggering 30 days for the template's creator to deliver the product. Hopeful that this delay was only temporary, I exercised patience, only to find myself met with further setbacks. As time passed, each attempt at communication with Gumroad yielded the same generic response, urging me to wait an additional 30 days. Frustration and disappointment set in as the weeks turned into months, with my inquiries left unanswered and my project left unfinished. The lack of a concrete resolution or genuine engagement from the company left me questioning the authenticity of their responses. With a heavy heart, I share this cautionary tale as a reminder to tread carefully when considering Gumroad for your digital needs. While the platform may boast innovation and convenience, my personal experience highlights the importance of transparency and reliable customer service. As I navigate the aftermath of this ordeal, I urge others to approach Gumroad with caution and to safeguard their financial investments. In conclusion, my tumultuous journey with Gumroad serves as a poignant reminder of the importance of accountability and integrity in the digital marketplace. May my experience shed light on the challenges that lie beneath the surface and empower others to navigate similar situations with resilience and vigilance.
D David Castro Piñol
115 days ago

Exceptional Service Beyond Expectations

The team at truly deserves recognition for their exceptional customer service. When I reached out regarding my suspended account, I was met with a level of attentiveness and efficiency that surpassed all expectations. Their swift response and thorough explanation not only resolved my issue promptly but also left me impressed by their dedication to customer care. This experience has undoubtedly secured my loyalty as a customer, and I wholeheartedly recommend to anyone seeking not only a platform but a team that truly values its users. Thank you for going above and beyond to assist me - it truly made all the difference!
T Thomas
115 days ago

A Lifesaver in Online Shopping

After a disappointing experience with a different platform, I stumbled upon, and I couldn't be happier. Their wide range of products and seamless purchasing process won me over immediately. I recently purchased a software tool, and within minutes, I had access to it. The seller was prompt in responding to my queries, and the customer service was top-notch. I appreciate the transparency and efficiency of Gumroad, as it truly sets them apart from other websites. In comparison to my previous ordeal, this positive experience has restored my faith in online shopping. I would highly recommend Gumroad to anyone looking for a reliable and customer-friendly platform. Thank you for making my online shopping experience stress-free and enjoyable.
153 days ago

Giving a Voice to the Disheartened: Reimagining a Review

Venturing into the online realm filled with promises, my encounter with left me disheartened and frustrated. The sense of betrayal was overwhelming when I realized that my attempts to seek clarification were met with elusive responses. The lack of transparency, compounded by the absence of timely support, left me in a state of disillusionment. Desperate for answers, I explored every avenue, only to encounter dead ends at every turn. The perpetual maze of their website and the unresponsive phone line painted a bleak picture of customer service that lacked empathy and accountability. Even reaching out through professional platforms like LinkedIn yielded no solace, further deepening my sense of isolation in a whirlpool of uncertainty. Struggling to comprehend a mysterious charge that seemed to materialize out of thin air, my only lifeline was a mere receipt stating the obvious amount, devoid of any context or explanation. The recurring nature of this charge added insult to injury, pushing me to take decisive action to protect myself from further financial harm. With resolve, I took a stand by blocking any future unauthorized charges, determined to reclaim my peace of mind and financial integrity. As the lingering questions persisted without satisfactory answers, the looming threat of escalating the matter to a fraud case became a stark reminder of the uphill battle faced by unsuspecting consumers like myself. In a digital age where email receipts signify a transaction's legitimacy, the absence of such records only added to the sense of unease and distrust that clouded my experience. The essence of a genuine purchase, characterized by transparency and accountability, was conspicuously absent, leaving behind a bitter aftertaste of deception and neglect. As I navigate through the murky waters of unresolved disputes and unanswered queries, I am reminded of the importance of consumer advocacy and empowerment. My journey with serves as a poignant reminder of the vital role transparency and reliable customer support play in fostering trust and loyalty in the online marketplace. In sharing my story, I hope to shed light on the challenges faced by consumers navigating the digital landscape, urging others to remain vigilant and vocal in the face of adversity. Let this testimonial stand as a beacon of awareness and empowerment, beckoning others to speak up and demand accountability in every transaction they undertake.
157 days ago

Transformative Experience with Gumroad: A Vendor’s Perspective

Initially skeptical, I ventured into using Gumroad for handling payments, only to be pleasantly surprised by the transformative experience it offered. Amidst concerns, the platform proved to be a game-changer, streamlining my sales process and enhancing customer satisfaction. Gone are the days of uncertainty and frustration; Gumroad has become my go-to choice for seamless transactions. As a vendor, the convenience and efficiency Gumroad provides are unmatched. The user-friendly interface and secure payment options have not only boosted my sales but also garnered positive feedback from customers. Gone are the worries of technical glitches or payment errors; Gumroad ensures a hassle-free transaction every time. Any doubts I harbored initially have been dispelled, and I now wholeheartedly recommend Gumroad to fellow vendors. Its reliability and ease of use have earned my trust, and I am delighted to have found a platform that caters to all my business needs. To all vendors out there, embrace Gumroad for a seamless and rewarding sales experience.
T Tee Gee
241 days ago

The Importance of Customer Service: A Lesson from

My experience with highlighted the critical role of effective customer service. Unfortunately, my initial purchase did not meet my expectations, prompting me to reach out through their website form for assistance. Despite the promise of a response within 24 hours, I was met with silence. Unfazed, I attempted to make contact again, only to be met with continued neglect. This lack of responsiveness left me feeling unheard and undervalued as a customer. It's crucial for businesses to prioritize prompt and attentive communication to address customer concerns and maintain trust. Regrettably, my experience with fell short in this aspect. As a result, I am hesitant to engage with their services in the future, and I would advise others to proceed with caution. Customer service is not just a functional component of a business; it is the embodiment of a company's dedication to its customers. A sincere and timely response can make all the difference in turning a negative experience into a positive one. In the case of, the absence of this fundamental element has left a lasting impression.
R Roman Repin
326 days ago

An Ode to Gumroad: Reflecting on 5 Years of Growth and Challenges

As a dedicated user of Gumroad for half a decade, my journey with this platform has been both inspiring and challenging. Over the years, I have witnessed its evolution, from a gold standard for small shops to a service that struggles to meet its users' needs. The recent changes, while aiming for improvement, have left many of us perplexed and dissatisfied. The new UI of the purchase page, once simple and straightforward, now feels compromising and rigid. Customization options are limited, and the user experience has been significantly impacted. The checkout process, once a seamless pop-up, has now transformed into a cumbersome journey with additional steps before a purchase can be completed. This shift has not only confused customers but also slowed down the conversion process, affecting sales and user retention. Moreover, the rise in fraudulent card transactions and frequent chargebacks has been a growing concern. Dealing with these issues not only affects our revenue but also undermines our trust in the platform. The inability of some customers to make purchases due to payment issues further exacerbates the situation. As a result, many of us find ourselves grappling with unforeseen fees, such as the 10-15% transaction charge, which adds to the mounting challenges. Despite these obstacles, I remain hopeful that Gumroad will listen to its community and address these issues. As a long-time user, I believe in the platform's potential to reclaim its former glory and provide a seamless and secure experience for both creators and customers. By taking user feedback into account and revisiting its strategies, Gumroad has the opportunity to once again become a beacon of innovation and reliability in the digital marketplace. Let us embark on this journey together, embracing growth, overcoming challenges, and shaping a better future for all.
I Ian Dikhtiar
345 days ago

Transformative Platform Fostering Growth

After utilizing Gumroad for my creative endeavors, I have experienced a transformation in my digital business. Initially hesitant, I embraced the platform and witnessed my earnings soar, surpassing $35,000. Gumroad's user-friendly interface and vast reach have been instrumental in expanding my audience and boosting my sales. While there have been adjustments in pricing and fees, the return on investment has been undeniably rewarding. Their commitment to innovation and empowerment has propelled my success beyond measure. I wholeheartedly recommend Gumroad for creators seeking to thrive in the digital realm.
S Salem
381 days ago

A Safe Haven: Why I Trust for All My Online Purchases

In a world filled with uncertainties, finding a reliable online platform can be like discovering a hidden gem. I stumbled upon in search of a specific product, and I was amazed by the seamless experience it offered from start to finish. One of the key highlights of is its commitment to quality assurance. The product I purchased exceeded my expectations, functioning flawlessly and delivering on its promises. The peace of mind knowing that I was getting a genuine and effective product was truly priceless. Moreover, the refund process on is transparent and customer-friendly. In case of any unforeseen issues, the platform provides clear guidelines on how to initiate a refund, ensuring that every customer is treated fairly and respectfully. The user experience on is nothing short of exceptional. Navigating through the website was a breeze, thanks to its intuitive design and user-friendly interface. I found exactly what I needed without any hassle, making my shopping experience truly enjoyable. In conclusion, my trust in is unwavering. With its dedication to quality, customer satisfaction, and user experience, has earned a loyal customer in me. I highly recommend this platform to anyone in search of a reliable and secure online shopping destination. Remember, trust is earned, and has definitely earned mine.
L Lowfat
390 days ago

Turning Adversity into Triumph: My Journey with Gumroad

Discovering Gumroad was a game-changer for me, offering a platform where I could access unique courses and products. However, my initial enthusiasm turned to disappointment when a creator failed to deliver on their promises. Frustrated, I resorted to issuing a chargeback, resulting in my account being blocked from future purchases. Despite this setback, Gumroad's support team reached out to me with two solutions: either dropping the charges or creating a new account with a different payment method. This unexpected gesture of support and understanding amidst the chaos left a lasting impact on me. It showcased Gumroad's commitment to resolving issues and fostering positive customer experiences. While the situation initially felt like a roadblock, I appreciated the opportunity to address the problem constructively. This experience not only restored my faith in Gumroad but also reminded me of the importance of effective communication and problem-solving in customer service. I urge anyone facing similar challenges to trust Gumroad's dedication to resolving issues and delivering quality service. My journey with Gumroad, although initially rocky, ultimately exemplifies their commitment to customer satisfaction and turning adversity into triumph. Thank you, Gumroad, for transforming a potentially negative experience into a constructive and positive one.

Introduction is an online marketplace that provides a platform for creators to sell digital products directly to their audience. Founded in 2011, Gumroad has gained popularity among artists, writers, musicians, and various professionals looking to monetize their digital creations. With a user-friendly interface and a focus on simplicity, Gumroad aims to empower creators and connect them with their fans.

Pros and Cons

  • Pros:
    • Easy-to-use platform for both sellers and buyers
    • Wide variety of digital products available, from e-books to music albums
    • Direct access to creators, fostering a sense of community
    • Flexible pricing options for sellers
    • Secure payment processing for buyers
  • Cons:
    • Limited physical product selection, with a primary focus on digital goods
    • No built-in social sharing features
    • Customer support response times can vary

User Experience

Gumroad offers a straightforward and intuitive user experience. The platform's clean design allows users to easily navigate through categories, search for specific products, and connect with sellers. The streamlined checkout process ensures a hassle-free purchasing experience for buyers. Additionally, creators have access to user-friendly tools that enable them to upload and manage their products without any technical expertise.

Pricing and Value for Money

Gumroad follows a pricing model where sellers pay a fixed fee per transaction, along with a small percentage for processing payments. This straightforward pricing structure eliminates any hidden costs and ensures transparency. The value for money on Gumroad largely depends on the quality and uniqueness of the products being sold. Buyers can find a wide range of affordable digital products, making Gumroad a cost-effective choice.

Customer Service

Gumroad offers customer support via email, and response times may vary. While the platform lacks live chat or phone support, many users have reported satisfactory resolutions to their issues. Gumroad also maintains an extensive help center, offering documentation and guides to address common queries and concerns.

Product Quality and Selection

Gumroad hosts a diverse selection of digital products spanning various categories such as art, design, writing, music, and software. Sellers have the flexibility to offer trial versions, previews, or bonus content to enhance the buyer experience. Product quality largely depends on individual sellers, and customer reviews play a crucial role in evaluating the offerings.

Website Usability

Gumroad's website is well-optimized for usability, with a simple and responsive design. The search functionality allows users to find specific products quickly, and filters enable customization based on price, format, and more. Smooth integration with payment gateways ensures a seamless checkout experience. However, some users have expressed a desire for more advanced sorting options to further enhance usability.

Returns and Exchanges

Gumroad's return and refund policies vary depending on the individual seller. As each product is sold directly by the creator, it is essential for buyers to review a seller's specific policies before making a purchase. In case of any issues, buyers can reach out to the seller directly through the Gumroad platform for resolution.

Promotions and Discounts

Gumroad does not offer its own dedicated promotions or discounts. However, individual sellers have the freedom to provide promotional codes or discounts on their products. Buyers can stay updated by following their favorite creators or joining their mailing lists to receive exclusive offers.


Gumroad has built a reliable reputation in the digital products marketplace. The platform has been trusted by thousands of creators and buyers, accommodating millions of transactions over the years. Gumroad's commitment to security, reliable payment processing, and transparent policies have fostered a positive perception among users.

Payment Options

Gumroad supports a wide range of payment options, including major credit cards, PayPal, Apple Pay, and Google Pay. This versatility ensures convenience for buyers across different regions and preferences.

Loyalty Programs

Gumroad does not have a built-in loyalty program. However, creators may choose to offer loyalty rewards or subscription options as part of their individual products.

Customer Reviews

Gumroad features customer reviews for each product, allowing buyers to make informed decisions based on feedback from others. Verified purchase reviews help establish authenticity and credibility. The rating system assists buyers in assessing the quality, value, and satisfaction level associated with a particular product.

Community Involvement

Gumroad fosters a sense of community by connecting creators and their fans. Through the platform, buyers can communicate directly with sellers, provide feedback, and even request personalized content. This direct interaction helps build a supportive community of creators and customers.

Shipping and Costs

Since Gumroad primarily focuses on digital products, shipping costs are not applicable in most cases. However, if a seller offers physical merchandise, they are responsible for setting their own shipping rates and communicating them clearly to buyers. In summary, Gumroad provides a user-friendly platform for creators to sell their digital products directly to buyers. With its straightforward pricing structure, variety of product offerings, and commitment to security, Gumroad has established itself as a trusted marketplace. While customer support response times can vary, the overall user experience, product quality, and community involvement make Gumroad a valuable platform for both creators and buyers.