Hagen-onlineshop Reviews

Voted Average (3/5)

62 Votes

62 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

27% users rated Terrible
0% users rated Poor
32% users rated Average
19% users rated Very Good
21% users rated Excellent
Write a review


Hagen-onlineshop.de is an online store based in Germany that offers a wide range of products for pets and pet owners. With a focus on quality and customer satisfaction, the website provides a convenient platform for pet lovers to find all their pet-related needs in one place. In this comprehensive review, we will cover various aspects of Hagen-onlineshop.de, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

As with any online store, Hagen-onlineshop.de has its advantages and disadvantages. On the plus side, the website offers a vast selection of pet products, ranging from pet food and accessories to toys and grooming supplies. Customers appreciate the convenience of having a one-stop shop for all their pet needs. Additionally, the website provides detailed product descriptions and images, making it easier for customers to make informed purchasing decisions. However, one downside of Hagen-onlineshop.de is that the website is only available in German, which may limit its audience to German-speaking customers. Furthermore, some users have reported occasional issues with the website's loading speed, causing slight inconvenience during the browsing process.

User Experience

Hagen-onlineshop.de strives to provide a seamless and user-friendly experience for its customers. The website features a clean and intuitive design, allowing users to easily navigate through different product categories. The search function is robust, enabling customers to find specific products quickly. Moreover, customers can create accounts and save their preferences for future orders, enhancing convenience for repeat shoppers.

Pricing and Value for Money

When it comes to pricing, Hagen-onlineshop.de offers competitive rates for its products. Pet owners can find a range of price options to suit their budgets. Additionally, the website occasionally features promotions and discounts, providing customers with opportunities to save even more money. Overall, Hagen-onlineshop.de provides good value for money, considering the quality of the products and the convenience of shopping online.

Customer Service

Customer service is a crucial aspect of any online store, and Hagen-onlineshop.de aims to provide excellent support to its customers. The website offers various channels for customers to reach out for assistance, including phone, email, and an online chat feature. The customer service team is responsive and knowledgeable, addressing queries and concerns in a timely manner. Users praise the friendly and helpful nature of the customer service representatives.

Product Quality and Selection

Hagen-onlineshop.de takes pride in offering high-quality pet products. The website partners with reputable brands known for manufacturing top-notch pet supplies. Customers can browse through a wide selection of products for dogs, cats, birds, fish, and small animals. This includes premium pet food, durable toys, comfortable beds, and essential accessories. With the focus on quality, pet owners can trust that the products they purchase from Hagen-onlineshop.de will meet their pets' needs.

Website Usability

The usability of the Hagen-onlineshop.de website is commendable. The layout is well-organized, and the product categories are clearly labeled, making it easy for users to find what they are looking for. The website loads quickly, ensuring a smooth browsing experience. Furthermore, the checkout process is straightforward and secure, instilling confidence in customers. Overall, Hagen-onlineshop.de prioritizes usability to provide a hassle-free online shopping experience.

Returns and Exchanges

Hagen-onlineshop.de has a fair and customer-friendly return and exchange policy. If customers are unsatisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. The website provides clear instructions on how to initiate a return or exchange, ensuring a smooth process. However, customers are responsible for covering the return shipping costs unless the product is defective or the fault lies with Hagen-onlineshop.de.

Promotions and Discounts

Hagen-onlineshop.de occasionally runs promotions and offers discounts on select products. Customers can keep an eye on the website's dedicated "Promotions" section to find discounted items or special deals. Additionally, subscribing to the newsletter allows customers to receive updates on the latest promotions and exclusive discounts. These promotional offers enhance the value for money that customers can avail themselves of when shopping at Hagen-onlineshop.de.


Hagen-onlineshop.de has built a solid reputation among pet owners in Germany. The online store has been in operation for several years, earning the trust of customers through its commitment to quality and customer satisfaction. The website showcases positive customer reviews and testimonials, further attesting to its reliability and credibility.

Payment Options

Hagen-onlineshop.de provides customers with a variety of payment options to choose from, ensuring convenience and flexibility. Customers can pay for their purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website accepts payment through PayPal, enabling customers to use their PayPal balance or link their bank accounts for secure transactions.

Loyalty Programs

As of now, Hagen-onlineshop.de does not offer a dedicated loyalty program to reward repeat customers. However, the website occasionally provides discounts and promotions that all customers can take advantage of. While a loyalty program would be an excellent addition, the current offerings still benefit both new and existing customers.

Customer Reviews

Customer reviews play a crucial role in shaping perceptions of an online store. Hagen-onlineshop.de features customer reviews and ratings for its products, allowing potential buyers to make informed decisions based on the experiences of others. Users appreciate the transparency and reliability of the customer reviews, as they provide insights into the quality and performance of the products.

Community Involvement

Hagen-onlineshop.de actively engages with the pet-loving community through its social media presence. The website maintains profiles on popular platforms, such as Facebook, Twitter, and Instagram, where customers can connect, share their experiences, and stay updated on the latest products and promotions. This community involvement fosters a sense of belonging and encourages interaction among pet owners.

Shipping and Costs

Hagen-onlineshop.de offers shipping within Germany, with the option for international shipping to select countries. The website provides transparent information regarding shipping costs, which vary depending on the destination and the weight of the package. Customers can choose from different shipping methods, such as standard and express delivery, to suit their preferences and urgency. The website ensures prompt processing and dispatch of orders, prioritizing customer satisfaction. Overall, Hagen-onlineshop.de is a reliable and customer-centric online store that caters to the needs of pet owners. With a wide selection of high-quality products, competitive pricing, and excellent customer service, the website provides pet lovers with a convenient and enjoyable shopping experience. Whether customers are seeking pet food, accessories, or grooming supplies, Hagen-onlineshop.de delivers on its promise of satisfying both pets and their owners.