Users Voice for Hairburst

13% users rated Terrible
2% users rated Poor
0% users rated Average
3% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Hairburst
Hairburst Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Dec 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 1.8 3.7 2.2 1 5
Oct 2022 5 2.8 2.5 1.4 1 1
Nov 2022 4.8 2 3 1.1 1 5
Dec 2022 5 5 5 5 5 2
Mar 2023 2.4 5 5 1.3 1 5
Line Chart for Rating of peer stores

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Detailed Hairburst Review by

Introduction

Hairburst.com is a UK-based online retailer that offers a range of hair care products designed to enhance hair strength, health, and growth. The brand claims to use natural and safe ingredients that are free from harmful chemicals to create high-quality products that cater to different hair types and goals.

Pros and Cons

Pros:
  • Effective range of hair care products
  • Natural and safe ingredients
  • Easy-to-use website
  • Free shipping on orders over a certain amount
Cons:
  • Products can be pricey
  • No international shipping available
  • Limited product selection compared to other retailers

User Experience

Hairburst.com is user-friendly and easy to navigate, making it simple for customers to find what they're looking for. The website provides clear product descriptions and instructions, and customers can easily leave reviews to share their experiences with others.

Pricing and Value for Money

Hairburst.com offers a range of products at varying price points, and while some may find the products expensive, the brand claims that its ingredients are of high quality and sustainably sourced. Ultimately, the value for money will depend on each customer's personal budget and hair care goals.

Alternatives

Some alternatives to Hairburst.com include:
  • Viviscal
  • Nutrafol
  • Biotin

Customer Service

Hairburst.com offers customer support via email, and customer service representatives are generally helpful and responsive.

Product Quality and Selection

Hairburst.com offers a range of hair care products, including shampoos, conditioners, vitamins, and treatments, each designed to cater to specific hair types and goals. The brand uses natural and safe ingredients and creates products that are free of harmful chemicals.

Website Usability

Hairburst.com is easy to navigate, and the website provides clear product descriptions, instructions, and reviews.

Returns and Exchanges

Hairburst.com offers a 14-day return policy for unopened and unused products.

Promotions and Discounts

Hairburst.com occasionally offers promotions and discounts on its products, and customers can sign up for the brand's newsletter to receive updates on special offers and new product launches.

Reputation

Hairburst.com has a positive reputation, with many customers reporting that the brand's products have helped to improve the health and growth of their hair.

Payment Options

Hairburst.com accepts payment via credit card and PayPal.

Loyalty Programs

Hairburst.com does not currently offer a loyalty program.

Customer Reviews

Hairburst.com has many positive customer reviews, with many customers reporting that the brand's products have helped to improve the strength and growth of their hair.

Community Involvement

Hairburst.com does not have a significant presence in the community or involvement in social causes.

Shipping and Costs

Hairburst.com offers free shipping on orders over a certain amount, and shipping costs for smaller orders vary depending on the customer's location. The brand does not currently offer international shipping.

Hairburst Recent User Reviews

User Rating

5 stars

62

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Reviewer Name: Vigi

Review Submission Date: 2022-12-15

Review Title: My package was lost and emailed the…
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Review Description: My package was lost and emailed the store a few times with no response. Took me two months to get my money back.

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Reviewer Name: Louise Pen

Review Submission Date: 2022-12-15

Review Title: Still waiting for uk delivery after 15…
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Review Description: Still waiting for uk delivery after 15 days it’s still not been received. Ordered for a Xmas present and now I’m worried it won’t come in time! So upsetting!!!Customer service are rude and put it down to Royal Mail Even tho the item hasn’t even been dispatched yet!

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Reviewer Name: Hazel Gulland

Review Submission Date: 2022-12-13

Review Title: Didn’t get the buy one get one free deal
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Review Description: I placed my first order on the 2/12/2022 when the buy one get one free offer was on and I didn’t receive the offer

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Reviewer Name: Jan Levy

Review Submission Date: 2022-12-06

Review Title: I was not happy with the product
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Review Description: I was not happy with the product. I bought a shampoo and gave them a low feedback which they did not allow to be displayed. The reviews on their website are highly skewed as they are filtering and not allowing negative feedback.

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Reviewer Name: Jevgenija Fomina

Review Submission Date: 2022-11-26

Review Title: Won’t use again
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Review Description: Heard about Hairburst products and started using shampoo and conditioner for some time. My scalp is full of dandruff after using Hairburst products. This is definitely not for me, and was complete waste of money.

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Reviewer Name: Laura

Review Submission Date: 2022-11-21

Review Title: Amazing??
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Review Description: These product saved my hair? I’m using hairburst since July and my hair is longer and stronger??It was the test decision buing these products?? 11/10

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Reviewer Name: Georgia Bennett

Review Submission Date: 2022-11-18

Review Title: Only just started using hair burst…
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Review Description: Only just started using hair burst products and my hair feels & smells lovely after the first wash! Will definitely continue to use! Excited to see hair results in a few months time!

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Reviewer Name: paul mowbray

Review Submission Date: 2022-11-07

Review Title: Bad smell hairburst
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Review Description: I’ve been buying hairburst tablets the last two years no problems at all and recently bought some but really bad smell from one of tubs is this normal and I mean really strong smell once it’s open plus I’m currently in turkey just had hair transplant is it still ok to take hairburst

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Reviewer Name: sophie

Review Submission Date: 2022-11-07

Review Title: Used to be affordable now it isn't..
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Review Description: Used to be affordable now it isn't..There used to be an option to buy a three pack and they would often have a buy one get one free deal so I used to be able to get 6 bottles for just over £40. Now only option is to subscribe or buy a bottle at £22 each. Subscription only worth buying if you use the extra freebie item otherwise it's better to buy two individual bottles on buy one get one free because for £44 you get four in totsl instead of the 3 in the subscription box.BRING BACK THE NON SUBSCRIPTION THREE BACK

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Reviewer Name: customer

Review Submission Date: 2022-11-04

Review Title: Terrible customer service, absolute let downs.
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Review Description: Been waiting for a delivery for over 2 weeks. The support team keep saying it's going to be sent that day (whenever I speak to them) but tracking info says it hasn't even left the warehouse.Asked for a full refund and for the items to be cancelled, now being ignored. Might be a great product but the customer service is an absolute let down.