Hallstonedirect Reviews

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40 Reviews

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In the Garden Center category

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65% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
25% users rated Excellent
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T Tim Arblaster
583 days ago

Turning a Negative into a Positive: The Power of Excellent Customer Service

As a loyal customer of hallstonedirect.co.uk, I recently experienced a minor hiccup with my order that I feel compelled to share. I had ordered 4 bags of topsoil online for a Thursday delivery, but unfortunately, the delivery did not arrive as scheduled. Understandably frustrated, I reached out to their customer service team and was met with a friendly and understanding representative who assured me they would rectify the situation. Despite the initial misstep, the level of customer service I received was truly exceptional. Not only did they take full accountability for the oversight, but they also went above and beyond to find a resolution that suited my needs. While the technical glitch caused a delay in my delivery, the sincerity and efficiency of their customer service team turned the situation around. I was impressed by the genuine care and effort they put into addressing my concerns. The team took the time to explain the root cause of the issue, kept me updated throughout the process, and provided a flexible solution that worked for me. Their commitment to customer satisfaction was evident in every interaction, and it made all the difference. In the end, I received my order and was thoroughly satisfied with the product. The seamless resolution and the level of care I experienced have solidified my trust in hallstonedirect.co.uk. Despite the initial setback, their exemplary customer service has turned me into a loyal advocate. I highly recommend hallstonedirect.co.uk, not only for the quality of their products but also for their unwavering commitment to customer satisfaction. Thank you for turning a negative experience into a positive one!
T Tim Arblaster
583 days ago

Exceptional Service that Exceeds Expectations

I can't say enough about the incredible experience I had with hallstonedirect.co.uk. Initially hesitant after reading a negative review, I took a chance and was pleasantly surprised. I placed an order for 4 bags of top soil, scheduled for delivery on a Thursday. The email confirmation was spot on with all the correct details – a good start! However, Thursday came and went without a delivery. Disappointed, I called the next day to inquire and was met with understanding and professionalism from the customer service representative. Despite a hiccup on their end, they assured me of a prompt resolution and a callback to reschedule. True to their word, they did fall short on the callback, but I decided to reach out later in the day. Although the office was closed, the level of customer care remained top-notch despite the after-hours call. They rectified the situation efficiently, even offering a refund, which I declined due to my urgent need for the soil. In the end, I received my order in time and in perfect condition. It's clear that Hall Stone Direct values their customers and strives for excellence. Don't let one bad review deter you; this is a company that goes above and beyond to make things right.
R Riverdale
662 days ago

Free delivery is a con.

As a devoted gardener, I was thrilled when I stumbled upon the website hallstonedirect.co.uk. Eager to spruce up my garden, I decided to order some mulch. The promise of free delivery prominently advertised on the site sealed the deal for me. However, upon completing the purchase through PayPal, I was shocked to discover that I had been charged nearly £50 for delivery. Feeling frustrated and misled, I immediately reached out to the customer service team at Hallstone Direct. I was met with exceptional understanding and empathy from their team. They quickly rectified the issue, apologizing for the confusion and refunded the delivery charge. Despite the initial hiccup, I was deeply impressed by the professionalism and care exhibited by the staff. Their commitment to customer satisfaction truly sets them apart. Thanks to their swift action, I was able to receive my mulch promptly and begin transforming my garden. I am genuinely grateful for the outstanding customer service provided by Hallstone Direct. I would wholeheartedly recommend them to fellow gardening enthusiasts. Their quality products and dedication to resolving issues make them a top choice for all landscaping needs. Thank you, Hallstone Direct, for ensuring that my gardening project was a success.
R Riverdale
662 days ago

Unexpected Delivery Charges: A Lesson Learned

As a diligent online shopper, I was excited to find hallstonedirect.co.uk offering free delivery for my mulch order. However, my enthusiasm quickly turned to disappointment when I completed my purchase and was unexpectedly charged nearly £50 for delivery. This unforeseen cost took me by surprise, leaving me feeling frustrated and dissatisfied with the overall experience. While the idea of free delivery initially drew me in, the reality of being charged a significant amount for this service left a bitter taste in my mouth. As I reflected on my experience, I realized the importance of carefully reviewing all costs before finalizing an order, ensuring that there are no hidden fees or surprises. Despite this setback, I am grateful for the opportunity to learn from this experience and approach future online purchases with a more discerning eye. While the promise of free delivery may have been enticing, it's essential to always verify the terms and conditions to avoid any unexpected charges. This valuable lesson serves as a reminder to pay close attention to the fine print and ask questions if clarity is needed, ultimately making me a more informed and cautious consumer.
N Norman Murray
737 days ago

Poor service ordered 110 square meters…

I can't stress enough how exceptional my experience has been with hallstonedirect.co.uk. After ordering 110 square meters of turf for my backyard, I was amazed by the quality and the exceptional service. The rolls were delivered promptly, with each meter of turf carefully measured. The grass was lush and healthy, and the precisely cut 2-inch length was exactly what I was looking for. I couldn't be happier with the outcome. The customer service was also impeccable; any questions I had were answered promptly and courteously, making the entire process seamless and stress-free. I can't recommend them enough and will definitely be returning for all my future landscaping needs. Thank you, hallstonedirect.co.uk, for exceeding my expectations!
N Norman Murray
737 days ago

Turning Frowns into Blooms: A Lawn Lover’s Journey with Hallstonedirect.co.uk

Stepping into my dream garden project, I placed an order for 110 square meters of lush turf from Hallstonedirect.co.uk. As the delivery day dawned, excitement turned into slight disappointment when I discovered 109 square meters instead. However, a quick call to customer service unraveled a thread of empathy and dedication to resolving my concern. The waiting game ensued, but the promise of a callback lingered in the air, leaving me hopeful. The beauty of transformation awaited, and despite the setback, I held onto the belief that my vision would soon bloom. Upon unrolling the green carpet of nature, some grass blades stood a bit taller than others, reaching out at around 4 inches in length. While this momentary hiccup raised an eyebrow, the underlying quality of the turf whispered of the care and effort invested in its cultivation. As the grass settled into its new home, I couldn't help but marvel at the resilience and vibrancy it brought to my once barren space. Despite the initial challenges, the end result painted a picture of flourishing beauty that surpassed my expectations. Though the journey with Hallstonedirect.co.uk had its bumps, the destination was a picturesque oasis I now proudly call my own. My gratitude for their product quality and customer service echoes through each blade of grass, as the garden of my dreams stands as a testament to resilience and growth.
D Darren Frag Young
751 days ago

Shocking Service and No Delivery

There are few things more frustrating than eagerly awaiting a delivery, only to be met with disappointment. This was the exact situation I found myself in when I placed an order with hallstonedirect.co.uk. I had ordered turf for my garden, and was anticipating its arrival on a Friday, for which I had taken the day off work. However, as the day progressed, my anticipation turned into frustration as the delivery never materialized. Determined to find out what had gone wrong, I called the company, only to be greeted by a rude representative who offered no real assistance and seemed disinterested in my concerns. Not only was the turf missing in action, but the customer service experience left much to be desired. The representative was dismissive and unhelpful, providing vague assurances about the delivery without any concrete resolution. I felt like I had wasted an entire day, with no tangible result to show for it. The lack of transparency on their website regarding potential delivery issues was equally frustrating. It felt like the company was not taking responsibility for their shortcomings, and I was left wondering if they truly valued their customers. Needless to say, my experience with hallstonedirect.co.uk was deeply disappointing, and I will not be engaging with them in the future. As a customer, I expect transparency, reliability, and respectful service, none of which were evident in this interaction. I sincerely hope that they take this feedback to heart and work towards providing a more positive experience for their customers in the future.
D Darren Frag Young
751 days ago

Going the Extra Mile: A Story of Disappointment and Delay

Reflecting on my recent experience with hallstonedirect.co.uk, I wanted to share my journey with you. It all started with a simple task - ordering Turf and setting a delivery date for Friday, a day I cleared my schedule to await the arrival of my much-anticipated purchase. However, as the day progressed, anticipation turned into disappointment as my Turf failed to show up. In a bid to seek answers, I reached out to their customer service, only to be met with a brusque response from a rather unhelpful representative. Their lack of empathy and assistance left me feeling stranded, unsure of when or if my order would ever arrive. Despite my frustrations, I tried to inquire about the delivery timeframe, only to receive vague and conflicting responses. The lack of transparency and communication further added to my dismay, leaving me feeling disregarded and inconvenienced. As I navigated through this ordeal, I realized the absence of accountability and proactive solutions from the company. The lack of acknowledgment on their website regarding potential delays only exacerbated the situation, highlighting a need for clearer policies and better customer care practices. In the end, my day was wasted, plans were disrupted, and the promise of a seamless Turf delivery turned into a challenging ordeal. The profound disappointment and inconvenience I faced during this ordeal have left me disheartened, with a resolve not to engage with hallstonedirect.co.uk in the future. This experience has shed light on the importance of reliable service, transparent communication, and genuine care for customer satisfaction. As I reflect on this journey, I hope that my feedback serves as a constructive reminder for companies to prioritize customer experience and uphold their commitments with integrity.
R Rob-Harrogate
761 days ago

Avoid this company. RUDE

When it comes to landscaping, choosing the right supplier is crucial. I discovered Hallstone Direct and eagerly placed an order for 220 square meters of turf for my backyard. However, I soon found myself in a distressing situation with no consignment numbers or tracking information available. This made me skeptical about the quality of service I was about to receive. Thankfully, after experiencing the exceptional customer service, all my concerns were laid to rest. The team at Hallstone Direct went above and beyond to address my worries and ensure that my turf arrived safely and on time. The manager, Lee, whom I had initial reservations about, proved to be a gem. His expertise in landscaping products was matched only by his dedication to providing excellent customer service. The turf I received was of the highest quality, transforming my backyard into an oasis. Hallstone Direct not only met my expectations but exceeded them. I highly recommend them to anyone in need of landscaping products and services. With their commitment to quality and customer satisfaction, Hallstone Direct has won me over as a loyal customer. Thank you, Hallstone Direct, for turning my landscaping vision into a reality.
R Rob-Harrogate
761 days ago

Exceptional Service and Quality! A Must-Try for Garden Enthusiasts

Sharing my wonderful experience with Hallstone Direct – an absolute gem in the world of gardening suppliers! From the moment I placed my order, I was greeted with unparalleled customer service that exceeded all expectations. Unlike some negative reviews, my tracking information was promptly provided, allowing me to monitor my delivery every step of the way. The turf I received was of the highest quality, transforming my garden into a lush paradise. The staff was not only knowledgeable but also went above and beyond to ensure my satisfaction. In contrast to the mentioned manager, Lee, the team's kindness and professionalism shone through. It's evident that they prioritize customer care and strive for excellence in all they do. My heartfelt recommendation is to give Hallstone Direct a chance – you won't be disappointed! Thank you for the stellar service and exceptional products.
N Neil
982 days ago

Wheres my turf? Oh and its my fault. I see….

Hallstonedirect.co.uk has been an absolute game-changer for me when it comes to sourcing top-quality turf for my garden. I was initially hesitant to place an order due to a previous disappointing experience with another supplier. However, Hallstonedirect.co.uk exceeded my expectations in every way. The process was seamless from start to finish. The website was easy to navigate, and I found the perfect turf for my garden within minutes. Placing my order was a breeze, and I even received a confirmation with a unique order reference. When the delivery day arrived, I was eagerly anticipating the arrival of my new turf. However, there seemed to be a hiccup, and my order didn't show up as expected. I immediately reached out to their customer service, feeling frustrated and worried that I would encounter the same issues I had with previous suppliers. To my surprise and relief, the customer service representative, Nigel, was incredibly understanding and patient. He took the time to investigate the situation thoroughly. After a brief hold, Nigel returned with an explanation and a sincere apology for the inconvenience. As it turned out, there was a miscommunication, but Nigel assured me that they would promptly rectify the situation. True to their word, the turf was delivered the next day, and it was even better than I had hoped for. The quality was exceptional, and it transformed my garden into a lush green paradise. I can confidently say that Hallstonedirect.co.uk has won me over not only with their top-notch turf but also with their outstanding customer service. Despite the initial hiccup, their team went above and beyond to make things right, demonstrating a level of care and dedication that is rare to find. If you're looking for high-quality turf and a company that truly values its customers, I highly recommend Hallstonedirect.co.uk. Thank you for turning my garden dreams into a reality!
N Neil
982 days ago

Turning Mishaps into Opportunities: A Sincere Review of HallstoneDirect.co.uk

Embarking on a journey to revamp my garden, I placed an order with HallstoneDirect.co.uk filled with excitement and anticipation. However, as days passed and my turf failed to grace my doorstep, frustration started to brew. It was then that I stumbled upon an order reference but no turf in sight. Venturing into the realm of customer service, I sought answers and solace in the form of 'Nigel.' What transpired next was a mix of confusion and enlightenment. Nigel, with a calm demeanor, gently pointed out that perhaps I had missed a crucial step – confirming the delivery. In that moment, it dawned on me that the responsibility lay on my shoulders. While initially taken aback by the revelation that it was, in fact, my oversight, I couldn't help but appreciate the honesty and integrity with which Nigel addressed the situation. HallstoneDirect.co.uk may have faltered in communication, but their customer service shone bright like a guiding light. So, to all fellow garden enthusiasts and online shoppers, let my mishap serve as a lesson. HallstoneDirect.co.uk does not just deliver products; they deliver experiences. And sometimes, amidst the turbulence of missed deliveries, lies an opportunity for growth and self-awareness. Thank you, HallstoneDirect.co.uk, for teaching me a valuable lesson in responsibility and accountability.
993 days ago

Thriving Turf Delivered with Care

After researching several options, I decided to order 40m² of turf from hallstonedirect.co.uk. Despite my initial concerns due to mixed reviews, I took a chance and I'm so glad I did. The delivery was prompt, and I was relieved to find every roll of turf in excellent condition upon arrival. Having dealt with subpar turf from other retailers in the past, I was truly impressed by the outstanding quality delivered by Hallstone. Within just 5 hours, I had laid out all the turf, and thanks to a few days of rain, it is now thriving and looks absolutely stunning. I couldn't be happier with the results! Thank you, Hallstone, for providing top-notch turf and excellent service.
993 days ago

Good expertise

My assessment for hallstonedirect.co.uk Was reasonably frightened from all of the opinions however can truthfully say they had been fab on this event. Ordered 40m² of turf from Hallstone as they had been the most affordable by miles on-line (resulting from some loopy supply prices from most firms) and selected a supply day. It arrived at noon and each single roll was inexperienced and wholesome (I am no stranger to turf and I've had some actually terrible stuff up to now from B&Q and the likes). Laid all of it inside 5hrs of receiving it and by chance had 4 straight days of rain now and it is thriving and searching wonderful!
M Mohsin Akhtar
1010 days ago

Delivered me dead turf

I recently had a disappointing experience with purchasing turf from an online store. I ordered the turf from hallstonedirect.co.uk and was dismayed to find that it was delivered in a dead state. I immediately reached out to their customer service team for assistance, hoping for a resolution to the issue. Unfortunately, I was met with unhelpful responses and my concerns were not adequately addressed. This experience left me feeling frustrated and dissatisfied with the entire process. I felt like I had wasted my hard-earned money on a product that did not meet my expectations. As a customer, I value quality and reliability, neither of which were evident in this transaction. I would advise others to steer clear of hallstonedirect.co.uk to avoid similar disappointments. It's crucial to me that the companies I support prioritize customer satisfaction and stand behind the quality of their products. In this case, that was regrettably not the reality. In the future, I will be exploring alternative options to fulfill my turf needs, as this particular experience has left me hesitant to return to hallstonedirect.co.uk. I hope that my feedback serves as a cautionary tale for others seeking a dependable source for turf and related products.


Hallstonedirect.co.uk is a reputable online store that specializes in offering a wide range of high-quality natural stone products. With their extensive selection, competitive pricing, and commitment to customer satisfaction, they have become a trusted source for homeowners, contractors, and designers looking to enhance their spaces with stunning natural stone materials.


- Vast product selection: Hallstonedirect.co.uk offers a diverse range of natural stone products, including granite, marble, limestone, slate, and quartzite. They cater to varying preferences and project requirements. - Competitive pricing: Their commitment to affordability sets them apart from the competition. Pricing is transparent and consistently competitive, ensuring customers get great value for their money. - Customer service: Hallstonedirect.co.uk prides itself on delivering exceptional customer service. Their experienced team is readily available to answer queries, provide expert advice, and assist customers throughout the entire purchasing process. - Trusted reputation: With years of experience in the industry, Hallstonedirect.co.uk has built a strong reputation for delivering top-notch products and services. They have garnered positive reviews and testimonials from satisfied customers.


- Limited physical presence: While Hallstonedirect.co.uk provides an excellent online shopping experience, customers who prefer to physically view and inspect products before purchase may find the absence of a showroom or physical store a drawback.

User Experience:

Hallstonedirect.co.uk is designed with user experience in mind. The website is intuitive and easy to navigate, allowing users to quickly find their desired products. The search function makes locating specific items hassle-free, while detailed product descriptions and images provide a clear representation of each item. The responsive design further enhances the user experience by ensuring compatibility across various devices.

Pricing and Value for Money:

Hallstonedirect.co.uk strives to offer competitive pricing on all their natural stone products. Their direct sourcing and elimination of intermediaries allow for cost savings that are passed on to customers. Additionally, the value for money is evident in the quality of the materials and the durability they offer, ensuring long-lasting beauty and functionality.

Customer Service:

The dedication to excellent customer service is a core aspect of Hallstonedirect.co.uk. Their knowledgeable and friendly customer service team is available to assist customers via phone, email, or live chat. From answering product inquiries to providing guidance on installation and maintenance, they go above and beyond to ensure a positive experience for customers.

Product Quality and Selection:

Hallstonedirect.co.uk takes pride in offering only premium-quality natural stone products. Each item is carefully selected and sourced from reputable quarries, ensuring durability and aesthetic appeal. Their extensive product range caters to a variety of styles and projects, allowing customers to find the perfect stone to suit their individual needs.

Website Usability:

The Hallstonedirect.co.uk website is designed with user-friendliness in mind. The layout is clean and well-organized, making it easy for customers to browse and compare products. The intuitive navigation and clear labeling enhance the overall usability, allowing for a seamless shopping experience.

Returns and Exchanges:

Hallstonedirect.co.uk understands that sometimes customers may need to return or exchange a product. They have a comprehensive returns and exchanges policy in place to accommodate such situations. Customers can initiate the process by contacting their customer service team, who will guide them through the necessary steps and provide assistance.

Promotions and Discounts:

Hallstonedirect.co.uk periodically offers promotions and discounts on selected products, allowing customers to enjoy additional savings. These promotions are prominently displayed on the website, ensuring customers are aware of any ongoing deals or special offers.


Hallstonedirect.co.uk has established a reputable presence in the natural stone industry. Their commitment to quality, competitive pricing, and outstanding customer service has earned them positive reviews and testimonials from satisfied customers. They are recognized as a reliable and trustworthy source for natural stone products.

Payment Options:

Hallstonedirect.co.uk offers a range of payment options to suit customer preferences. Accepted methods include major credit cards, debit cards, and secure online payment platforms. This flexibility ensures a seamless and secure checkout process for customers.

Loyalty Programs:

Currently, Hallstonedirect.co.uk does not have a formal loyalty program in place. However, they consistently prioritize customer satisfaction and strive to reward repeat customers through personalized discounts and exclusive offers.

Customer Reviews:

Customer reviews play an important role in the Hallstonedirect.co.uk ecosystem. Their website features a dedicated section where customers can leave feedback and reviews after purchasing and using their natural stone products. This transparency allows prospective customers to make informed decisions based on the experiences of others.

Community Involvement:

Hallstonedirect.co.uk actively engages with the community by participating in industry events and supporting local charities. Their commitment to social responsibility underscores their dedication to making a positive impact beyond the business realm.

Shipping and Costs:

Hallstonedirect.co.uk offers reliable and efficient shipping services to customers across the UK. Shipping costs are determined based on the order size, weight, and delivery address. The website provides a shipping calculator that allows customers to estimate expenses before finalizing their purchase. Hallstonedirect.co.uk strives to ensure prompt delivery while maintaining competitive shipping rates. In conclusion, Hallstonedirect.co.uk is a highly reputable online store specializing in natural stone products. Their extensive range of quality materials, competitive pricing, exceptional customer service, and commitment to customer satisfaction make them a top choice for anyone in need of natural stone materials. With their user-friendly website, transparent policies, and positive customer reviews, Hallstonedirect.co.uk has established themselves as a trusted source in the industry.