Users Voice for Hamiltonbeach

80% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
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Hamiltonbeach Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Sep 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.8 5 1 4.5 1
Oct 2022 2.4 4.2 1 1 4.7 1
Nov 2022 1.2 3.9 5 1 4.5 1
Dec 2022 5 5 2 5 5 5
Mar 2023 1.5 3.1 5 1.5 4.1 1
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Detailed Hamiltonbeach Review by

Introduction

Hamilton Beach is a leading kitchen appliance manufacturer that provides a range of products to help you in your daily routine. From blenders to coffee makers, they’re there to make your life easier with high-quality and reliable products. The company operates via Hamiltonbeach.com, where users have access to a vast range of kitchen appliances.

Pros and Cons

Pros:
  • Wide range of kitchen appliances
  • High-quality products
  • Affordable pricing
  • Regular discounts and promotions available
Cons:
  • Return policy can be confusing
  • Customer service complaints are a recurring issue

User Experience

The Hamilton Beach website is simple to navigate and user-friendly. The majority of products have detailed descriptions, specifications, and user manuals available. You can find reviews on most of the products suggested, which can offer insight into how well they work. Overall, it’s a pleasant and convenient shopping experience.

Pricing and Value for Money

Hamilton Beach's pricing is reasonable for its product range. While some appliances may differ in price depending on their features, the pricing is still competitive with other high-end brands.

Alternatives

If you're looking for alternatives to Hamilton Beach, check out other similar brands such as Cuisinart, Ninja or Oster. These brands also offer a range of kitchen appliances with great features and competitive pricing.

Customer Service

Hamilton Beach's customer service is reliable, with representatives available to help you with any issues. But, some customers have reported issues with unresponsiveness or difficulty in resolving their problems, which is a downside.

Product Quality and Selection

Hamilton Beach is famous for producing high-quality kitchen appliances. Their broad selection of products includes various models of blenders, food processors, coffee makers, toasters, and much more.

Website Usability

Hamilton Beach's website is well-organized and designed to be user-friendly. The layout is clean and simple, making shopping for products easy.

Returns and Exchanges

Hamilton Beach's return policy can be confusing for some customers because of the varying conditions set for different products. However, the company does accept returns and provides refunds where valid.

Promotions and Discounts

Hamilton Beach frequently offers discounts and promotions via their website, email subscriptions or social media pages, making their products affordable and attractive to customers who are looking for value for money.

Reputation

Hamilton Beach has a solid reputation and a long history of excellent customer reviews. The company is regularly mentioned as a top brand for kitchen appliances in different consumer surveys and studies.

Payment Options

Hamilton Beach accepts various payment options, including credit cards and PayPal. Transactions on their website are secure and safe.

Loyalty Programs

Unfortunately, Hamilton Beach does not offer any loyalty programs for customers.

Customer Reviews

Hamilton Beach's website showcases product reviews that add value to the company's products. Customers can also look for independent reviews to get an idea about the product that they're interested in.

Community Involvement

Hamilton Beach has participated in different charity and community projects over the years, indicating that the company is socially responsible and dedicated to giving back to society.

Shipping and Costs

Hamilton Beach offers free shipping for orders over $75. Shipping is typically via UPS and should arrive within five to seven days. The company's shipping options are clear on their website and are transparent in their costs. In summary, Hamilton Beach offers a vast array of high-quality kitchen appliances at affordable prices, making the brand an excellent option for individuals shopping for such products. Although their customer service could be better, their exceptional product quality and ease of use of their website more than make up for this.

Hamiltonbeach Recent User Reviews

User Rating

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Reviewer Name: lesley gunter

Review Submission Date: 2022-12-07

Review Title: NO warranty, no customer service
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Review Description: I bought a Pizza cooker, round for pizza's and more. It will not cook!! Top element will not get hot enough to cook the dough. Sept. called them ...Machine only!!! Filled out online form Sept. 28....no contact Oct 12th...filled out another form....no contact. Nov. 16th...sent a letter. This is Dec. 7th...now phone number is no good. NO warranty is available? Don't buy anything from this company.

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Reviewer Name: Krys S

Review Submission Date: 2022-11-22

Review Title: happy and not so happy...happy with my…
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Review Description: happy and not so happy...happy with my flex brew 3 years no problem great brewing optionsnow the NOT HAPPY :( dropped my pot order replacement 1 week not showing shipped yet?customer service response is to basically wait 7 days to see if shipped and another 7-10 for after to see if it arrives??? ITS MY COFFEE POT!THANK YOU AMAZON not Hamilton Beachorder after market replacement from Amazon. fits Perfect AND arrived in 2 days.

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Reviewer Name: Stan

Review Submission Date: 2022-11-01

Review Title: Terrible customer service
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Review Description: Terrible customer service. You can never speak to a rep. The phone numbers they give you always refer you to their web site. I want to speak to a service rep.

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Reviewer Name: Lisa

Review Submission Date: 2022-10-26

Review Title: We received a flex brew as a gift
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Review Description: We received a flex brew as a gift. Lasted a little over a year and then crapped out! Customer service said they’d give us a 15% off coupon….big deal everyone on their site gets that!! You’d think an item at that price would last a few years! Our cheap Walmart pot lasted 5!! Crap product with no offer of any value to help! Would never buy again

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Reviewer Name: Barbara Leone

Review Submission Date: 2022-10-13

Review Title: Deceiving Discription
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Review Description: I ordered a lid- container for my blender.When ordering it there was no image available. I thought I was going to receive a lid and container. All's I received was the lid.I needed the container more then the lid.I think the title of lid- container is very deceiving. I wanted to call to speak to someone.There are many different numbers to call but everyone is the same.You can't speak to a live person no matter which number you use.

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Reviewer Name: A Nora Newton

Review Submission Date: 2022-10-08

Review Title: I purchased a stand mixer
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Review Description: I purchased a stand mixer. The wire whisk broke and so far I have unable to replace that part. Contacted Hamilton Beach and they send a letter saying that they would get back with me soon. As of now, more than a month, I have not received or heard nothing from them.

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Reviewer Name: Maria Ximena

Review Submission Date: 2022-09-03

Review Title: I bought an electric citrus juicer 4…
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Review Description: I bought an electric citrus juicer 4 months ago and it is already damaged. I'd love to return it.

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Reviewer Name: Judy

Review Submission Date: 2022-08-27

Review Title: Very disappointed in the customer…
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Review Description: Very disappointed in the customer service. We bought a coffee pot and within a few months it started leaking water. I sent an email and they said someone would get back to me. But we have heard nothing from them. I thought if they did reply we would go and buy another one and give the brand one more chance but I have heard nothing. So going to go get a different brand next time.

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Reviewer Name: Seth Marshall

Review Submission Date: 2022-08-24

Review Title: Warranty Srvice not honored
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Review Description: Run as fast as you can from this company. STAY AWAY. I received a Hamilton Beach toaster oven as a gift in December 2021. The bottom heating element worked sporadically for the first 2 months and then stopped working totally. I contacted customer service in August 2022 via email, they have no phone customer service. They tell me it's not covered under the 1 year warranty because they have to go by the date in was produced as stated by the serial number. I was a long time loyal customer. Never again......

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Reviewer Name: Robert Wright

Review Submission Date: 2022-07-09

Review Title: An example of great customer service.
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Review Description: We purchased the Hamilton Beach steamer. After several uses the handle broke on the lid. I contacted customer service. They would have replaced the broken lid if it was in stock, but it was on back order. Instead they replace the entire steamer with a new one. That’s great customer service that went above and beyond. Robert Wright