Users Voice for Hammacher

76% users rated Terrible
1% users rated Poor
8% users rated Average
0% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Hammacher
Hammacher Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Sep 2019

Last updated by on 09 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Sep 2022 5 4.4 4.4 4.1 4.5 2.4
Oct 2022 1.7 4.4 4.6 3.9 4.7 2.6
Nov 2022 4 2.7 4.2 4.1 4.2 4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.6 3.6 3 3.3 2.6
Line Chart for Rating of peer stores

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Detailed Hammacher Review by

Introduction

Hammacher.com is a popular online store that offers a wide range of innovative and high-quality products ranging from electronics and home appliances to gift items and personal care products. The website is a one-stop-shop for anyone looking for unique and exclusive products that are not available in regular retail stores.

Pros and Cons

Pros:
  • Wide range of products
  • High-quality and innovative products
  • Free shipping on many items
  • 30-day return policy
Cons:
  • Products can be pricey
  • Limited quantity of some products

User Experience

The website is easy to navigate and has a clean and modern design. The search function is effective and results are displayed quickly. Product pages contain detailed descriptions, specifications, and customer reviews which help users make informed decisions. The checkout process is smooth and secure.

Pricing and Value for Money

Products on Hammacher.com are often pricier than those found in regular retail stores, but they are of higher quality and are often unique and exclusive. The website offers frequent sales and promotions, making products more accessible for customers on a budget.

Alternatives

Other online stores with similar products include Brookstone, Sharper Image, and SkyMall.

Customer Service

Hammacher.com has a customer service team available via email, phone or live chat. Their representatives are knowledgeable, friendly, and willing to help with any issues or questions customers may have.

Product Quality and Selection

Products on Hammacher.com are of high quality and are often unique and innovative. The website’s selection is impressive, with a wide range of products available from home appliances and electronics to personal care products and gift items.

Website Usability

The website is easy to navigate and is well-organized, with products categorized by type and function. The search function and filter options make finding specific products a breeze.

Returns and Exchanges

Hammacher.com offers a 30-day return policy for most products. Items can be returned for a refund or exchange as long as they are in new and resalable condition and include all original packaging and accessories.

Promotions and Discounts

Hammacher.com offers frequent sales and discounts on products. The website also offers a “Deal of the Week” section where customers can find limited-time offers on select products.

Reputation

Hammacher.com has a strong reputation and has been in business for over 170 years. The website has been featured in numerous publications, including The New York Times and Forbes.

Payment Options

Hammacher.com accepts all major credit cards, including Visa, Mastercard, and American Express. The website also accepts PayPal and Amazon Pay.

Loyalty Programs

Hammacher.com does not currently offer a loyalty program.

Customer Reviews

Customer reviews are prominently displayed on product pages, allowing customers to see what others think about a product before making a purchase. The website also has a section dedicated to customer reviews, allowing users to read and write reviews on their overall experience with the site.

Community Involvement

Hammacher.com is actively involved in the community and has donated to numerous charities and organizations, including the American Cancer Society and the American Heart Association.

Shipping and Costs

Hammacher.com offers free shipping on many items, while others may incur a shipping fee. Shipping times vary depending on the product and delivery location. The website also offers expedited shipping options for an additional fee.

Hammacher Recent User Reviews

User Rating

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Reviewer Name: Jason

Review Submission Date: 2022-12-02

Review Title: Heated Gloves - What a joke
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Review Description: I ordered Heated Gloves. Paid top dollar. What came was a joke, little to no warmth. Now I get robbed of shipping fees, because they sold something that is no where close to what they had listed. I should have checked the reviews on this place first.

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Reviewer Name: John A

Review Submission Date: 2022-11-27

Review Title: Wrong item
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Review Description: Ordered a 16 foot inflatable. They sent us Armor All garage mats instead. Item was sold out. Have to wait til after we ship it back to get our refund, which I’m pretty sure is not going to be refunded. Cost over 400 dollars. Stay away from this company. They don’t care.

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Reviewer Name: Susan Grossman

Review Submission Date: 2022-11-07

Review Title: Bought a gift certificate from Hammacher Schlemmer, it was a scam
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Review Description: Bought a gift certificate, they sent an email and mailed the number in an unsealed envelope. Used within a week and it was an invalid number. Service doesn't respond to multiple e-mails and the phone number they give is anther scam designed to get you to buy more and redirect you from service. Out a big chunk of money.

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Reviewer Name: George Mitchell

Review Submission Date: 2022-07-05

Review Title: defective product out of the box
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Review Description: defective product out of the box . wanted to return it ,and pay cost of 10 bucks to return it . WTH never again !!!

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Reviewer Name: Pam

Review Submission Date: 2022-05-21

Review Title: I ordered a retractable windshield…
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Review Description: I ordered a retractable windshield shade for my make and model vehicle. the one they sent did not fit. they then told me they don't have one for my vehicle. i have to package it, ship it and pay for return shipping and wait 3 to 4 weeks after they receive it to get my refund.

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Reviewer Name: earl jackson

Review Submission Date: 2022-05-08

Review Title: Can't tell you exactly how angry I am…
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Review Description: Can't tell you exactly how angry I am with this clip joint. Hammacher Schlemmer is totally fraudulent! I ordered a jacket from them. It doesn't even come close to what they advertised. I already have a jacket like this, they charged double the going price. I promtly returned it. They shorted me $32 on my refund. Highway robbery! WARNING!!! Unless you want to get swindled stay away from Hammacher Schlemmer!

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Reviewer Name: John Campbell

Review Submission Date: 2022-04-29

Review Title: I ordered (1) 150 ft. hose, but received (2) 75 ft. hoses
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Review Description: I ordered a 150 ft. lg. Expanding Contracting hose. The catalog and the packing slip describes the hose as a 150 ft. lg. hose. What was delivered to me was (2) 75 ft. hoses. Customer service told me that the catalog description is wrong, and that they always send (2) 75 ft. hoses. This is a clear misrepresentation in their catalog and must be fixed.

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Reviewer Name: Cheryl Wagner Doe

Review Submission Date: 2022-03-22

Review Title: Unethical to say the least
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Review Description: Unethical to say the least. Said they shipped my package to the wrong address and then told me because I ordered it on the website I would have to dispute it with my credit card company. They screwed up and owe me the item. I’m not filing a fraudulent claim with my insurance company so they could keep the money! Basically they stole 170$ from a customer. It says 174 years in business! I doubt that is how you keep business. That 174 sign is a gimmic.

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Reviewer Name: Jason Gluskin

Review Submission Date: 2021-07-02

Review Title: Garbage Products - Even Worse Customer Service
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Review Description: I order a rubber alligator (Pool Guarding Gator) that you place in a swimming pool to scare away animals for Mother's Day 2021. My mom woulda love it... HOWEVER it was on back order immediately for EIGHT weeks. When it finally arrived it broke, LITETERALLY in 24 hours on first use. The eyes light up and the battery compartment had a leak and battery fluid dripped into my folks swimming pool. Lovely - right?After all this BS they want ME to pay for return shipping and have to wait 3 weeks for a return. This company is disgusting.

👤

Reviewer Name: Jason Gluskin

Review Submission Date: 2021-07-02

Review Title: Garbage Products - Even Worse Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

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Quality                     


Review Description: I order a rubber alligator (Pool Guarding Gator) that you place in a swimming pool to scare away animals for Mother's Day 2021. My mom woulda love it... HOWEVER it was on back order immediately for EIGHT weeks. When it finally arrived it broke, LITETERALLY in 24 hours on first use. The eyes light up and the battery compartment had a leak and battery fluid dripped into my folks swimming pool. Lovely - right? After all this BS they want ME to pay for return shipping and have to wait 3 weeks for a return. This company is disgusting.