Hamseys Reviews

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W Wendy Lawson
144 days ago

Exemplary Service at Every Step: A Testimonial for hamseys.co.uk

As I reflect on my recent experience with hamseys.co.uk, the phrase "From start to finish the service was…First Class" couldn’t be truer. From the moment I entered the store, Andy, the salesperson, displayed exceptional knowledge and support. He effortlessly balanced giving me space to explore the beds while being readily available to provide valuable insights and answer all my queries. The outstanding service continued with the delivery process. Dawid, the delivery driver, exemplified professionalism and courtesy. True to his word, he called ahead to confirm the delivery time and arrived punctually. Dawid’s friendly demeanor put me at ease, and his attention to detail was impeccable. Not only did he explain all the features of the beds thoroughly, but he went above and beyond by ensuring that each mattress was carefully placed in its designated room, a gesture that showcased his dedication to customer satisfaction. I was particularly impressed by Dawid's ability to manage the delivery single-handedly, showcasing his strength and efficiency. Both Andy and Dawid truly embody the values of exceptional customer service, and their dedication reflects positively on the reputation of Hamsey’s as a whole. My heartfelt thanks go out to Andy and Dawid for their outstanding service, making my shopping experience memorable and stress-free. Hamsey’s should take pride in having such dedicated and customer-oriented staff members. I will undoubtedly recommend hamseys.co.uk to friends and family, knowing that they too will receive the same first-class treatment that I did.
S Sandra
235 days ago

Unforgettable Service at Hamseys.co.uk: Mike Exemplifies Excellence

Upon visiting the Leatherhead store at Hamseys.co.uk, I had the pleasure of encountering Mike, whose exceptional service truly stood out. Not only was he incredibly helpful and friendly during my purchase of two beds, but his extensive knowledge and genuine care for customer satisfaction were evident throughout the experience. Mike went above and beyond to assist me, making the entire process remarkably straightforward and enjoyable. I cannot thank Mike enough for his outstanding customer service that made me feel valued and appreciated as a customer. If you're seeking unparalleled assistance and a seamless shopping experience, look no further than Mike at Hamseys.co.uk in Leatherhead.
D Draggles Jasper
270 days ago

A Genuine Disappointment Turned Legal Dispute

My experience with hamseys.co.uk has been nothing short of a nightmare. Within just 30 days, the memory foam mattress I purchased sagged so severely that it resembled a sinking boat, and the promised support was nowhere to be found. To make matters worse, when I reached out for a refund or replacement in accordance with the Consumer Rights Act, I was met with dismissiveness and apathy. Despite my persistent efforts over many weeks, the company adamantly refused to address the issue, leaving me with no choice but to seek legal action. It is disheartening when a business prioritizes profits over customer satisfaction, disregarding their responsibilities and obligations. My cautionary tale serves as a warning to others considering hamseys.co.uk – unless you are prepared to navigate potential legal hurdles and endure the frustration of being denied basic consumer rights, I highly recommend steering clear of this company. Proceed with caution and ensure you are well-versed in your rights before engaging with such unscrupulous entities.
S SpocKath Hughes
366 days ago

Transformed Comfort and Support: A Grateful Shoutout to Mike at Hamseys Sleep Centre – Leatherhead

When I walked into the Leatherhead branch of Hamseys Sleep Centre, I was greeted by Mike, a knowledgeable and empathetic salesperson. Dealing with two prosthetic hips and "nuts and bolts" in my lower back, finding the right mattress had been a daunting task until Mike stepped in. Mike's understanding of my unique situation made all the difference. His guidance and expertise helped me navigate through the sea of options to find a mattress that met my specific needs. His recommendations were tailor-made, ensuring both comfort and support, something I had struggled to find elsewhere. Thanks to Mike's patient and thoughtful assistance, I left the store feeling not only relieved but genuinely grateful. The quality of his service and the depth of his understanding truly set Hamseys Sleep Centre apart. I cannot thank Mike and the team enough for transforming my sleeping experience. For anyone seeking not just a mattress, but a personalized solution for their comfort needs, I highly recommend visiting Hamseys Sleep Centre in Leatherhead and seeking out Mike. His expertise and care make all the difference. Thank you, Mike, for going above and beyond to make sure I found the perfect mattress. Your dedication has made a world of difference in my life.
367 days ago

Unbeatable Quality and Service at Hamseys

I can't say enough about the exceptional service and unbeatable quality I experienced at hamseys.co.uk. My visit to the Beckenham Store was nothing short of amazing. The staff was incredibly helpful, and the prices were very reasonable. I invested in a top-quality mattress that has truly transformed my sleep and alleviated my back pain. Equally impressive was the purchase my son made - a stunning King size grey velvet divan with a mattress that was not only a fantastic value but also unbelievably comfortable. What really sets Hamseys apart is the genuine and honest advice you receive. It's clear that they prioritize the customer's needs over everything else. The delivery was prompt and reliable, and I can confidently say that I will be returning for any future bedding needs. Supporting a local business like Hamseys that delivers such outstanding products and service is incredibly important to me. Thank you, Hamseys, for a truly remarkable experience!
489 days ago

Transformative Experience with Hamseys: Mike Shines Bright in Leatherhead

My encounter with Hamseys, particularly Mike in Leatherhead, was nothing short of exceptional. Mike's unparalleled level of service went above and beyond, providing invaluable help and expert advice throughout my shopping journey. The process was seamless, with my order swiftly dispatched and delivered within a mere three days. What truly impressed me was the seamless coordination displayed by the two outstanding delivery men. Their efficiency and professionalism were evident as they seamlessly handled the exchange of my old mattress for the new one. The entire experience exuded a level of precision and care that is rare to come by. Upon receiving my purchase, I was immediately struck by the quality and comfort it offered. The product exceeded my expectations, and I found myself thoroughly satisfied with my decision to trust Hamseys with such an important purchase. Hamseys, with the invaluable assistance of Mike and the dedicated delivery team, has undoubtedly left a lasting impression on me. I highly recommend their services to anyone in search of a transformative and delightful shopping experience. Thank you, Hamseys, for making this journey a truly memorable one.
S Shelley Warren
590 days ago

A Heartfelt Recommendation for Mike: A Multitalented Gem at Leatherhead Store

Venturing into Hamseys.co.uk's Leatherhead branch was a serendipitous decision for me. My quest for a new mattress led me to meet Mike, a true gem in the world of customer service. From the moment I stepped into the store, Mike's genuine warmth and expertise shone through, as he diligently guided me towards the perfect mattress that now graces my bedroom. Beyond his impressive knack for bedding solutions, Mike's talents extend far and wide. I've had the pleasure of witnessing his mastery in various DIY tasks around my home, from intricate carpentry projects to flawless decorating endeavors. Each time, Mike's dedication to excellence was palpable, leaving me in awe of his skills and professionalism. What truly sets Mike apart is his unwavering reliability. Whether it's ensuring a seamless mattress delivery or flawlessly executing a home improvement project, Mike's reliability is a rare find in today's fast-paced world. His commitment to customer satisfaction is unparalleled, making every interaction with him a delight. If you're in search of a trustworthy, skilled, and all-around exceptional professional for your home-related needs, look no further than Mike at the Leatherhead store. His talent knows no bounds, and his commitment to excellence is truly commendable. Trust me – you won't be disappointed with Mike by your side for all your carpentry, decorating, and other home improvement projects.
A A Mc
828 days ago

An Unforgettable Experience with Hamseys: Testimonial from Anne

Scott at the Wallington store of Hamseys.co.uk truly went above and beyond during my recent visit. His extensive knowledge, professional demeanor, and friendly approach made my shopping experience a delight. Unlike some salespeople, Scott was not pushy but rather took the time to understand my needs and preferences. As a repeat customer to Hamseys but a first-time visitor to this particular store, I was pleasantly surprised by the exceptional service I received. Scott's dedication to advising me on the best options and his willingness to engage in detailed discussions truly set him apart. Thanks to Scott's assistance, I ended up purchasing a beautiful king-sized ottoman that I cannot wait to enjoy in my home. His personalized care and attention to detail made all the difference. Thank you once again, Scott, for making my shopping experience memorable and for helping me find the perfect addition to my home. I highly recommend Hamseys, and especially the Wallington store, to anyone in search of quality furniture and exceptional customer service. Sincerely, Anne
M marybassettcross
829 days ago

A Guiding Light in Times of Need at Hamseys.co.uk

Stepping into the Beckenham store this morning felt like a breath of fresh air amidst our search for the perfect bed, headboard, and mattress on 39/12/21. With a clear vision in mind and mobility challenges due to my husband's stroke, we were met with not just excellent advice but genuine care and practical assistance. The staff at Hamseys guided us effortlessly towards the most suitable options, ensuring our comfort and convenience were the top priorities. Their attentiveness and understanding of our unique needs left us deeply impressed and grateful for their unwavering support. I wholeheartedly recommend this store to anyone seeking not just a purchase but an experience tailored to their individual requirements. Special thanks to Andy, whose humor added a touch of warmth to our visit, making our time in the shop truly memorable. Thank you, Hamseys.co.uk, for not just selling products but for being a guiding light in times of need. Your exceptional service has left an indelible mark on our hearts.
J jon turner
869 days ago

Heartfelt Gratitude to the Exceptional Team at Hamseys Wallington

Reflecting on my recent experience with Hamseys.co.uk, I feel compelled to express my heartfelt gratitude to the outstanding team comprising Stuart, Simon, Ian, and the dedicated delivery crew. The level of professionalism and customer service I encountered throughout the entire process was truly exceptional. From the moment I stepped into the store and received comprehensive information about their products to the seamless and tidy delivery of my SuperKing Mattress, every step was marked by efficiency and care. I was particularly impressed by the delivery crew's skill in maneuvering such a large mattress up the stairs with finesse and precision. What truly exceeded my expectations was the swift delivery timeline. Despite initially being informed of a 4-6 week waiting period, I was pleasantly surprised when my mattress arrived in just ten days. This level of service is nothing short of brilliant and speaks volumes about Hamseys Wallington's commitment to customer satisfaction. Thank you once again to Stuart, Simon, Ian, and the entire team for making this experience a memorable one. With my new mattress in place, I can now sleep easy, knowing that I have received top-notch service and a quality product. I wholeheartedly recommend Hamseys Wallington to anyone in search of exceptional customer service and products that exceed expectations.
R Rosemary Ekong
884 days ago


From the moment I stepped into Hamseys at Beckenham, I knew I was in for a treat. The staff's dedication to providing outstanding service shone through as they patiently guided me through their headboard selection. Their knowledge and willingness to address all my inquiries left me feeling valued and respected as a customer. Returning to make a purchase was an equally delightful experience. Despite encountering a different attendant, the seamless transition in their exceptional friendliness reinforced my confidence in Hamseys' customer service standards. The consistency in their stellar service truly sets them apart. Not only did I appreciate the service, but the quality and prices of their products exceeded my expectations. Having been a loyal customer, I can attest to the fact that Hamseys remains my top choice for headboards and beds. Their commitment to excellence in all aspects of the customer experience is truly commendable. Thank you, Hamseys, for always exceeding my expectations and making me feel like a valued customer.
A Alan.
889 days ago

A Fantastic Experience at Hamseys: A Customer’s Review

My wife and I recently had the pleasure of visiting the Hamseys Leatherhead store, and we were thoroughly impressed by the exceptional service we received. From the moment we stepped in, we were warmly greeted by Mike, whose friendly and non-pushy approach immediately put us at ease. He took the time to understand our requirements and patiently walked us through all the options available, providing us with valuable information without overwhelming us. After much consideration, we decided on a double bed frame and mattress, and the purchase process was smooth and hassle-free, thanks to Mike's assistance. The real test of Hamseys' service came with the delivery, and once again, they exceeded our expectations. The communication from Mike and the delivery team was impeccable, and our purchases arrived on the scheduled day without any issues. We cannot speak highly enough of the professionalism and courtesy displayed by the Hamseys team. The entire experience, from browsing to purchase to delivery, was nothing short of excellent. Without a doubt, we would wholeheartedly recommend Hamseys to anyone in search of quality furniture and outstanding customer service. Thank you, Hamseys, for making this a truly delightful experience for us. We will certainly be returning for any future furniture needs!
K Keith Mcnally
890 days ago

Above and Beyond: Mike’s Exceptional Service at Hamseys in Leatherhead

Upon stumbling upon Hamseys.co.uk in a frantic search for a quality mattress and base, I found myself in urgent need before a looming international trip. Stepping into the Leatherhead store, I was met with impeccable service from Mike. His genuine helpfulness and warm demeanor made my shopping experience not just smooth but enjoyable. Thanks to Mike's expertise, I swiftly found the perfect mattress and base combination. True to their word, the delivery was punctual, and the delivery team exuded professionalism and courtesy, further solidifying the stellar service I had encountered. The entire experience left me beyond satisfied, and I am certain that if the need arises for another mattress in the future, there is no doubt that I will be returning to Hamseys without a second thought. A heartfelt thank you to Mike and the team at Hamseys for going above and beyond to cater to my needs with such dedication and care.
T Tom Turner
895 days ago

Hamseys: Where Comfort Meets Customer Care

Embarking on the journey to find the perfect mattress, I stumbled upon hamseys.co.uk, and little did I know that it would be a game-changer. The experience with Hamseys exceeded all expectations, right from the initial guidance in navigating through the array of options to finally sinking into a world of unparalleled comfort. What truly sets Hamseys apart is their unwavering commitment to customer satisfaction. With each interaction, I felt not just like a customer, but a valued guest on a quest for the best sleep experience. The delivery was flawless, and the quality of the mattress surpassed all standards, reaffirming my decision to trust Hamseys for the second time. To feel assured that you're not just purchasing a mattress, but investing in a vital component of your daily well-being is a rare gem in today's market. Hamseys, with their exceptional service and premium products, has truly mastered the art of blending comfort with care. Thank you, Hamseys, for being South London's finest bed provider and for making every night a dreamy escape into the realms of cozy indulgence. I eagerly anticipate returning to your embrace for all my future bedding needs.
R Richard
898 days ago

From Loft Dilemma to Dream Bed: A Hamseys.co.uk Review

Embarking on the journey of finding the perfect king-size divan bed for our loft conversion was not without its challenges. However, Hamseys came to our rescue and exceeded all expectations. Upon contacting them, a delivery driver promptly visited our home to assess the feasibility of fitting a 2-piece divan bed up our narrow staircase. Despite the initial setback, the manager, Steve from the Crawley branch, offered a brilliant solution - a specially made 4-piece divan that would elegantly ascend the staircase. Thanks to Steve's expertise and the exceptional delivery team, we now have a stunning new bed adorning our loft. The delivery process was seamless, with the team not only setting up the bed but also tidying up all the packaging. Hamseys provided us with impeccable service and personalized solutions, turning what could have been a daunting task into an effortless and satisfying experience. I wholeheartedly recommend their services to anyone in search of quality furniture and exemplary customer care. Kudos to Steve and the entire delivery team for their outstanding assistance.


Hamseys.co.uk is a renowned online retailer specializing in a wide range of premium mattresses and bed frames. With a reputation for exceptional customer service and a diverse selection of high-quality products, Hamseys.co.uk has established itself as a trusted name in the bedding industry. In this comprehensive review, we will delve into various aspects of the website and provide an in-depth analysis of its offerings.

Pros and Cons

  • Pros:
    • Extensive collection of mattresses and bed frames to suit different preferences and budgets
    • Competitive prices
    • Simple and user-friendly website interface
    • Excellent customer service
    • Wide range of payment options
    • Positive customer reviews
  • Cons:
    • Limited physical store locations
    • Some customers may find the range of options overwhelming
    • Shipping costs can be high for certain areas

User Experience

The overall user experience on Hamseys.co.uk is exceptional. The website is well-organized, offering clear navigation and a search function that allows users to quickly find what they are looking for. The product descriptions are detailed, providing information on materials, dimensions, and other specifications. Furthermore, Hamseys.co.uk offers a user-friendly shopping cart and secure checkout process, ensuring a smooth and hassle-free purchasing experience.

Pricing and Value for Money

Hamseys.co.uk offers competitive prices for their mattresses and bed frames, making them an attractive option for customers looking for affordability without compromising on quality. The value for money is excellent, as each product is carefully selected to provide durability, comfort, and long-term usage.

Customer Service

Hamseys.co.uk prides itself on its exceptional customer service. Their team is knowledgeable, friendly, and always available to assist customers with any queries or concerns. This commitment to customer satisfaction is further reflected in the numerous positive customer reviews that highlight the willingness of the staff to go above and beyond to ensure a positive experience for all shoppers.

Product Quality and Selection

Hamseys.co.uk offers a wide selection of mattresses and bed frames from reputable brands, guaranteeing high-quality products. Whether you prefer memory foam, pocket spring, or hybrid mattresses, you'll find the perfect option to meet your needs. The bed frames are made from durable materials, ensuring longevity and style. With such a diverse range of options, customers can find the perfect mattress and bed to suit their individual preferences and sleep requirements.

Website Usability

The Hamseys.co.uk website is designed to maximize usability and provide a seamless shopping experience for customers. The layout is clean, intuitive, and responsive, ensuring that users can easily find the information they need and navigate through the various product categories. The website's loading speed is impressive, making it a convenient and efficient platform for purchasing mattresses and bed frames.

Returns and Exchanges

Hamseys.co.uk offers a hassle-free returns and exchanges policy. Customers have a generous time frame to decide if they are satisfied with their purchase and can return or exchange the product if needed. The company provides clear instructions on how to initiate a return or exchange, and the process is straightforward, which further enhances the customer experience.

Promotions and Discounts

Hamseys.co.uk regularly features promotions and discounts on their mattresses and bed frames. Customers can take advantage of these offers to save money on their purchases. It is recommended to regularly check the website or sign up for their newsletter to stay informed about ongoing promotions and discounts.


Hamseys.co.uk has built a strong reputation in the bedding industry due to its dedication to offering high-quality products and exceptional customer service. The company has been in business for many years, and their positive reputation is evident through the numerous glowing customer reviews and testimonials.

Payment Options

Hamseys.co.uk provides customers with a wide range of payment options to choose from. These options include major credit cards, debit cards, and online payment platforms such as PayPal. This flexibility ensures convenience and ease when making a purchase.

Loyalty Programs

Hamseys.co.uk currently does not offer a formal loyalty program. However, customers can benefit from exclusive promotions and discounts by subscribing to the company's newsletter or following them on social media platforms.

Customer Reviews

Customer reviews play a vital role in the shopping experience, and Hamseys.co.uk garners overwhelmingly positive feedback from its customers. The reviews highlight the company's commitment to excellence, the high quality of their products, and the efficient customer service provided. These positive reviews further solidify the reputation and trustworthiness of Hamseys.co.uk.

Community Involvement

Hamseys.co.uk actively engages with the community through various initiatives. They sponsor local events, charities, and organizations, demonstrating their commitment to giving back and supporting their community. Through these endeavors, Hamseys.co.uk has become a respected and trusted partner within the communities they serve.

Shipping and Costs

Hamseys.co.uk offers nationwide shipping, ensuring customers from all corners of the country can access their products. While the company strives to provide competitive shipping rates, it is worth noting that costs may vary depending on the delivery location. It is advisable to check the website or contact customer service to obtain specific information regarding shipping costs for your area.

In conclusion, Hamseys.co.uk stands out in the bedding industry thanks to its extensive product range, excellent customer service, and competitive pricing. With a focus on quality, value for money, and a user-friendly website, Hamseys.co.uk is a reliable choice for individuals looking to invest in comfortable and durable mattresses and bed frames.