Hancockandbrown Reviews

Voted Poor (2/5)

52 Votes

52 Reviews

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In the Big Sales category

Pie-Chart Analysis

40% users rated Terrible
8% users rated Poor
27% users rated Average
10% users rated Very Good
15% users rated Excellent
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Hancock & Brown is an online retailer that offers a wide range of high-quality furniture and homeware products. With a reputation for exceptional customer service and a carefully curated selection of products, they cater to discerning customers looking to create stylish and comfortable living spaces.

Pros and Cons

  • Pros:
  • Extensive product range with various styles and designs
  • High-quality furniture and homeware products
  • Responsive and user-friendly website
  • Competitive pricing
  • Excellent customer service
  • Easy returns and exchanges
  • Regular promotions and discounts
  • Positive customer reviews
  • Active community involvement
  • Cons:
  • Shipping costs can be high for certain regions
  • Limited payment options

User Experience

Hancock & Brown's website offers a seamless and enjoyable user experience. The clean and intuitive interface allows customers to easily navigate through various categories and find the products they are looking for. The search functionality is robust, enabling users to quickly filter their search results based on specific criteria such as price, color, and style. The website is also optimized for mobile devices, ensuring a consistent experience across different platforms.

Pricing and Value for Money

Hancock & Brown offers competitive pricing for their range of furniture and homeware products. While their prices may be higher than budget alternatives, customers can be assured of the quality and durability of the items they purchase. The company focuses on providing value for money by offering products that are built to last, ensuring that customers get the most out of their investment.

Customer Service

Hancock & Brown takes pride in delivering excellent customer service. Their knowledgeable and friendly team is readily available to assist customers with any inquiries, providing guidance throughout the purchasing process. They offer multiple contact options, including email, phone, and live chat, ensuring customers can reach them in their preferred way. Prompt response times and efficient issue resolution contribute to the overall positive experience.

Product Quality and Selection

Hancock & Brown carefully curates their product selection to ensure high quality and style. They partner with reputable manufacturers who prioritize craftsmanship, using premium materials to create elegant and durable furniture and homeware items. From stylish sofas and dining sets to decorative accessories, customers can find products that suit their individual tastes and enhance their living spaces.

Website Usability

The Hancock & Brown website is designed with usability in mind. The layout is clean, with clear category labels and intuitive navigation menus. Product pages provide detailed descriptions, specifications, and high-resolution images, allowing customers to make informed purchasing decisions. The shopping cart and checkout process are smooth and straightforward, minimizing any potential friction that could hinder the overall user experience.

Returns and Exchanges

Hancock & Brown understands that sometimes a product may not meet a customer's expectations. They offer a hassle-free returns and exchanges policy within a specified timeframe, allowing customers to request refunds or replacements. The process is simple and transparent, and the company provides clear instructions for initiating returns or exchanges, ensuring customer satisfaction even in such cases.

Promotions and Discounts

Hancock & Brown frequently runs promotions and discounts, offering customers the opportunity to save on their purchases. These promotions may include seasonal sales, clearance events, or limited-time offers. Subscribing to their newsletter or following their social media accounts allows customers to stay informed about the latest deals, ensuring they can make the most of their shopping experience.


Hancock & Brown has established a strong reputation in the furniture and homeware industry. Their commitment to delivering high-quality products, excellent customer service, and fair business practices has earned them the trust and loyalty of their customers. They have received positive feedback and testimonials, further solidifying their reputation as a reputable online retailer.

Payment Options

Hancock & Brown offers multiple payment options, including major credit cards, such as Visa, Mastercard, and American Express. While the payment options may be limited compared to some other retailers, they ensure the security and integrity of transactions, providing customers with a safe and reliable payment process.

Loyalty Programs

At present, Hancock & Brown does not offer a specific loyalty program. However, they frequently reward their customers with exclusive promotions and discounts, ensuring that repeat customers receive special incentives for their continued support.

Customer Reviews

Customer reviews for Hancock & Brown are overwhelmingly positive. Customers praise the high quality of the products, prompt delivery, and exceptional customer service. The positive feedback from satisfied customers further reinforces the trustworthiness and reliability of the company.

Community Involvement

Hancock & Brown actively participates in community initiatives, displaying a commitment to social responsibility. They frequently collaborate with local charities and organizations, supporting causes that align with their values. By engaging in community involvement, they demonstrate a dedication to making a positive impact beyond their business operations.

Shipping and Costs

Hancock & Brown offers shipping to various locations; however, costs may vary depending on the destination. While shipping costs can be a consideration for customers, they strive to provide efficient and reliable delivery services to ensure that orders arrive in a timely manner and in excellent condition. Free shipping may be available for specific promotional offers or when purchasing above a certain amount, providing added value to customers.

In conclusion, Hancock & Brown stands out as a reputable online retailer offering high-quality furniture and homeware products. With a user-friendly website, excellent customer service, and a commitment to providing value for money, they have earned the trust and loyalty of their customers. Their active involvement in the community further solidifies their reputation as a reliable and socially responsible brand. Whether customers are seeking to furnish their homes or find stylish decor items, Hancock & Brown is a trusted destination that delivers on its promises.