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Founded in 1983, Hanna Andersson is a popular children's clothing brand that offers a wide range of comfortable, high-quality garments for kids of all ages. The company is known for its use of eco-friendly materials, bright colors, and playful designs that are both fashionable and functional.
Pros and Cons
Pros:
- Wide selection of size options
- Eco-friendly materials
- Affordable prices
- Free shipping on orders over $100
- Excellent customer service
Cons:
- Limited selection of adult clothing
- Some items may run small
- Limited color options for some products
User Experience
The website is user-friendly, with clearly labeled categories and filters that make it easy to find what you're looking for. The pages load quickly and the checkout process is straightforward. Product descriptions and sizing information are detailed and helpful.
Pricing and Value for Money
Hanna Andersson offers affordable prices for its high-quality children's clothing. While some items may be more expensive than their counterparts, the use of eco-friendly materials and durability of the garments justify the extra cost. Additionally, the company has frequent sales and discounts, making their products even more accessible.
Alternatives
There are several other children's clothing companies that offer similar products, such as Mini Boden, Primary, and Tea Collection. However, Hanna Andersson stands out for its eco-friendly approach and commitment to quality.
Customer Service
Hanna Andersson is known for its excellent customer service. The company offers a generous return policy, as well as free shipping and exchanges. Their representatives are knowledgeable and friendly, and they are quick to address any issues or concerns.
Product Quality and Selection
Hanna Andersson offers a wide selection of high-quality children's clothing, with sizes ranging from newborn to adult. The company's use of eco-friendly materials and attention to detail in their designs set their products apart from others on the market. However, some customers have reported issues with certain items running small or shrinking in the wash.
Website Usability
The website is easy to navigate, with clear categories and filters. Product pages are detailed and provide ample information, including sizing charts and reviews from other customers. The checkout process is smooth and efficient.
Returns and Exchanges
Hanna Andersson offers free returns and exchanges within 90 days of purchase. The process is straightforward and easy to complete, with clear instructions provided on the website.
Promotions and Discounts
The company frequently offers promotions and discounts, including sales on select items and free shipping on orders over $100. Customers can sign up for the company's email newsletter to stay up-to-date on these offers.
Reputation
Hanna Andersson has a strong reputation as a high-quality children's clothing company, known for its use of eco-friendly materials and commitment to customer service. However, some customers have reported issues with items running small or shrinking in the wash.
Payment Options
The website accepts a variety of payment options, including major credit cards and Apple Pay.
Loyalty Programs
Hanna Andersson offers a loyalty program called Hanna Friends, which rewards customers for their purchases with discounts and other benefits.
Customer Reviews
Customer reviews on the website are generally positive, with many praising the quality and durability of the clothing. However, some negative reviews mention issues with sizing and shrinking in the wash.
Community Involvement
Hanna Andersson is committed to giving back to the community and supporting charitable causes. The company partners with organizations such as Baby2Baby and DonorsChoose to provide clothing and resources to families in need.
Shipping and Costs
Hanna Andersson offers free standard shipping on orders over $100, and flat-rate shipping for orders under that amount. Expedited shipping is available for an additional fee. Shipping costs and delivery times vary depending on the location of the customer.
Review Title: No price adjustments / poor customer service
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Review Description: Nothing great about their items and they will not honor price adjustments. Save your money and buy directly from other large stores that will value your business, stand behind their product, and respect you enough to return your money if you've overpaid. The customer service at this company is non-existent. They are super greedy, I won't be shopping here again!No surprise that I now see here that they don't respond to negative reviews. I wish I had done my research before spending so much money on pajamas.
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Reviewer Name: JT
Review Submission Date: 2022-11-02
Review Title: No price adjustments!
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Review Description: Terrible return policy and no price adjustments. I placed an order last week and two days after I placed an order, they have an increased reduction in price. It should be very well known that the company doesn't provide price adjustments to its own products. And the return process is detrimental to a consumer as well.
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Reviewer Name: Dawn
Review Submission Date: 2022-10-30
Review Title: Order Never Came!!!
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Review Description: Order placed 10/12/22. Still have not received it. The website states it was shipped. Link to track order just says oops. I have never heard of this brand and was hesitant to order online but my son really wanted the Pokémon zip up sweatshirt. It was expensive for kid clothes and never came!!! We have a ring door bell and can ensure it was never delivered. I will never order from this retailer again. I recommend others don't either.
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Reviewer Name: Debbie
Review Submission Date: 2022-08-19
Review Title: I love this brand and my kids love this…
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Review Description: I love this brand and my kids love this brand, it’s so fun to be able to shop with the children all in one place and match with them, really makes me feel young again.
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Reviewer Name: PJ Stuart
Review Submission Date: 2022-07-20
Review Title: The quality of their products have gone…
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Review Description: The quality of their products have gone down substantially. I bought the onsie short sleeve pajamas for my three-year-old and the crotch ripped out after only a few wearings. The company offered a new pair but was waiting for the item to become available. By the time it had, it was gone. Why doesn't customer service make note of what needs to be sent and ship it when it become available? Really poor customer service.
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Reviewer Name: mara stumbo
Review Submission Date: 2022-07-04
Review Title: I love Hanna Anderson and have been a…
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Review Description: I love Hanna Anderson and have been a customer of theirs for a long time. I purchased clothes for my daughter when she was little and always loved the designs and quality of the clothes. I now purchase pajamas from them for myself. They are always so soft and comfortable and last a long time. I would highly recommend Hanna Anderson's clothes for the whole family.
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Reviewer Name: Michele B
Review Submission Date: 2022-06-17
Review Title: Doesn’t present well as a gift
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Review Description: The two outfits that I bought for my niece’s baby are adorable. However the packaging is awful, since I want to give as a gift. There are no tags, or any mention that they were 100% cotton. They came in two little plastic bags. When I called customer service they said since the stores are closed they don’t put tags on their items anymore. I’m not sure I’m going to keep them because they don’t present well at all at a baby shower.
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Reviewer Name: Jordan Medina
Review Submission Date: 2022-04-08
Review Title: Totally overrated. The quality isn’t there.
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Review Description: Honestly…I don’t understand why people rave about the quality. I’ve purchased several items for my daughter, and I’ve found they look old and worn almost immediately. The prints are cute, but the jammies still have one way zippers that require you to fully undress your baby for a diaper change.
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Reviewer Name: Shiela Barrett
Review Submission Date: 2022-03-11
Review Title: I recently purchased White Organic Tee…
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Review Description: I recently purchased White Organic Tee Shirts and Underpants for my 8yr old grandson. He suffers from eczema. Usually, he would be itching all day. This underwear has no tags and is as soft as cotton. My grandson loves them. Thank you.
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Reviewer Name: Susan Robertson
Review Submission Date: 2022-03-11
Review Title: PJ's were very soft however they have a…
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Review Description: PJ's were very soft however they have a hole in the leg in under 2 months - Will not purchase again