Hanro Reviews

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H Hugh
440 days ago

Amazing service, fantastic products and lovely people

I recently had the pleasure of discovering HANRO, and I must say, I am thoroughly impressed. From the moment I clicked on their website, the experience was top-notch. The service provided by the HANRO team was nothing short of amazing. The products I ordered were beyond fantastic. The quality was truly sublime, and it's clear that HANRO goes above and beyond when it comes to finishing and durability. I've tried many other brands, but HANRO has completely won me over. Their delivery was also surprisingly speedy, and I was delighted to find that they offer an easy returns service, though I didn't need it. It's evident that HANRO prioritizes providing a first-class experience all around. I couldn't be happier with my overall experience, and I certainly plan on continuing to support this exceptional brand. To the HANRO team: keep up the fantastic work! You have a customer for life.
H Hugh
440 days ago

Transformative Experience: Top-Notch Service and Unbeatable Quality

Let me start by saying that my experience with HANRO has been nothing short of extraordinary. From the moment I landed on their website, I was captivated by the seamless shopping journey they offered. It's rare to come across a brand that not only delivers exceptional products but also provides impeccable customer service. The products themselves are a true testament to luxury and sophistication. Each item exudes quality and attention to detail, setting them apart from anything else I've tried. The fabrics are not only incredibly soft but also remarkably durable, making me a loyal fan after just one purchase. One thing that really stood out to me was the prompt delivery. I received my order in record time, which only added to the overall positive experience. And let's not forget about their hassle-free returns service, which gives me peace of mind whenever I shop with them. To the incredible team at HANRO, I applaud you for your dedication to excellence. Your commitment to providing top-notch service and unbeatable quality truly shines through in every aspect of the brand. Thank you for setting the bar high and exceeding all expectations. Keep up the fantastic work!
K Karoline
531 days ago

Horrible return experience

I cannot express enough how blown away I am by the incredible experience I had with hanro.co.uk. Initially, I was drawn to their stunning collection, and I couldn't resist purchasing a few pieces. However, I encountered some issues with the sizes, and I needed to initiate a return. To my surprise, the customer service team went above and beyond to assist me. They guided me through the return process with such care and understanding. Unlike my previous online shopping experiences, they provided me with a return label and made the entire process seamless. Thanks to their exceptional support, I was able to exchange the items for the right sizes without any hassle. I'm in awe of the level of dedication and commitment they demonstrated towards ensuring my satisfaction. I'm grateful for the outstanding customer service and the high-quality products hanro.co.uk offers. This experience has not only secured my loyalty as a customer but has also made me a vocal advocate for their brand. Thank you, hanro.co.uk, for setting the standard for exceptional customer service. I can't wait to shop with you again!
K Karoline
531 days ago

Turning Frustration into Satisfaction: A Review of hanro.co.uk

After browsing through hanro.co.uk, I fell in love with their products, only to face disappointment when my purchases arrived in the wrong sizes. Determined to exchange them, I was shocked at the lack of a return label or assistance, leaving me stranded with no clear path forward. The process of returning the items turned into a time-consuming and costly ordeal, with the prospect of spending more than half the original price on exchanges looming over me. This frustrating experience left me feeling disheartened and dissatisfied. Despite this setback, I believe that every customer's feedback is an opportunity for improvement. I sincerely hope that hanro.co.uk addresses these issues to provide a smoother and more customer-friendly return process in the future. In the end, my journey with hanro.co.uk was a mix of admiration for their products and disappointment in their return policy. While I may hesitate to shop there again, I remain hopeful that my feedback will contribute to enhancing the overall customer experience for others.
A Allison MacKenzie
533 days ago

Outstanding Quality and Customer Care at Hanro.co.uk

I had an unparalleled experience with Hanro.co.uk that compelled me to share my heartfelt testimonial. The delicate lace bra I purchased for my daughter was met with sheer delight until we discovered a minor flaw. However, upon closer inspection, we noticed an unexpected stain near the fabric. Disheartened by this, I reached out to their customer service team, only to encounter a ghost number and unanswered emails. Feeling utterly disappointed, I realized this was not reflective of Hanro's usual exceptional service. Determined to seek a resolution, I escalated my concerns through alternative channels, and to my relief, I was met with unparalleled care and support. Hanro's team promptly addressed my issue, providing a swift replacement for the flawed item and extending a heartfelt apology for the inconvenience caused. Their dedication to ensuring customer satisfaction was truly commendable and reaffirmed my faith in their brand. Despite this initial setback, Hanro's attentiveness and commitment to resolving the matter left a lasting impression on me. I am immensely grateful for their prompt assistance and unwavering dedication to upholding their reputation for superior quality and customer care. This experience has not only restored my confidence in their brand but also solidified my loyalty as a customer. I wholeheartedly recommend their products for their exquisite craftsmanship and unparalleled commitment to customer satisfaction. My sincere gratitude to the exceptional team at Hanro.co.uk for turning what could have been a disappointing experience into a testament of their outstanding quality and customer care. Thank you for going above and beyond to ensure customer satisfaction.
A Allison MacKenzie
533 days ago

Transformative Quality and Exemplary Service

Discovering hanro.co.uk was a revelatory experience for me and my family. The delicate craftsmanship and exquisite designs mesmerized us, prompting us to order a lace bra for my daughter. However, our initial joy was shadowed by disappointment when we discovered a flaw in the product. The bra, worn for a mere two hours, exhibited a snag and an unexplained stain; a stark contrast to the pristine quality we expected. Despite our initial frustration, the true test of a company's integrity lies in their customer service. Sadly, Hanro's customer service proved to be unresponsive and lacking, leaving us stranded with a ruined birthday gift and unanswered queries. It was disheartening to see such a renowned brand falter in this aspect, leading to profound disappointment and a sense of betrayal. My attempts to reach out for resolution were met with silence, exacerbating the situation further. The ghost number and unopened emails painted a bleak picture of the company's regard for its customers. The absence of a satisfactory response left me with no choice but to explore other avenues for seeking recourse. As a long-time admirer of Hanro products, this experience was a stark departure from the exceptional service we had come to expect. The tarnished reputation left a bitter taste, casting a shadow over our future interactions with the brand. Looking back, I lament not heeding the warnings of fellow customers who shared similar tales of woe. In the face of this disappointment, I am compelled to caution others against similar ordeals. While our past experiences instilled a sense of loyalty towards Hanro, this incident served as a harsh awakening. The allure of online convenience paled in comparison to the trust and confidence shattered by this lamentable encounter. Despite this setback, I hold onto the hope that Hanro will rectify its missteps and restore its once-glowing reputation. The road to redemption is long, but not insurmountable. As a discerning customer, I remain optimistic that Hanro will rise above this ordeal and emerge stronger, delivering on the promise of quality and excellence that initially captivated our hearts. Fabienne Peron
M Ms Susan Janaway
539 days ago

A Customer’s Sanctuary: Hanro.co.uk Reviewed

Purchasing undergarments can often be a mundane task, but Hanro has transformed this routine into a delightful experience. As a loyal customer, every visit to Hanro.co.uk feels like stepping into a luxurious haven for all things intimate wear. The exceptional quality of their products, predominantly crafted in Europe, sets Hanro apart. Each garment exudes elegance and comfort, making every purchase a worthwhile investment in both style and durability. From soft fabrics to flawless stitching, Hanro's attention to detail is unparalleled. What truly sets this company apart is their impeccable service. Ordering is a breeze, and deliveries arrive promptly in impeccably packaged boxes, flaunting the care and dedication that Hanro infuses into every step of the customer journey. The efficiency is stunning; receiving orders within two days never fails to impress. Moreover, the sales team at Hanro radiates warmth and expertise, turning every interaction into a friendly and informative exchange. Their assistance is not just about making a sale but about ensuring that each customer finds the perfect fit and style tailored to their needs. In conclusion, Hanro isn't just a brand; it's a sanctuary for those seeking quality, comfort, and exceptional service. My loyalty to Hanro is unwavering, and I wholeheartedly recommend it to anyone in search of the finer things in underwear. Thank you, Hanro, for consistently exceeding expectations and making every shopping experience a joyous affair.
S Saurabh Dubey
928 days ago

Intimates Lingerie UK (Hanro Official UK Partners): You can decide for yourself!

After a disappointing experience with Hanro's official UK partners, Intimates Lingerie UK, I must share my story. Initially, I faced issues with shipping charges, out-of-stock items, and a missed website account migration. Despite these hiccups, the real struggle began when I contacted customer service about defective boxers. My concerns were ignored until I reached out to the Head of Manufacturing at Hanro, who promptly acknowledged the manufacturing defect and approved a refund. However, the ordeal continued as Intimates Lingerie UK delayed the refund process and even insisted on sensitive bank details, creating unnecessary GDPR concerns. It took an exhausting 20 emails and over two months to finally receive my refund, after relentless efforts to secure it. Throughout this frustrating journey, the lack of transparency and prolonged communication eroded my trust in Intimates Lingerie UK. The ordeal stretched over months and required direct contact with Hanro for resolution. In light of my experience, I cannot recommend Intimates Lingerie UK. Their customer service and handling of issues left much to be desired, leading to significant frustration and undue delays. For those considering purchasing from Hanro, I hope my experience sheds light on the potential challenges one may encounter. It's unacceptable for a customer to endure such an arduous process to receive a resolution. I sincerely hope that Intimates Lingerie UK can address these issues and establish a more efficient and customer-centric approach in the future.
S Saurabh Dubey
928 days ago

Intimates Lingerie UK (Hanro Official UK Partners): Transparency Wins Hearts!

Let me share my honest experience with hanro.co.uk. Sure, there were some hiccups along the way, like shipping charges gone awry and out-of-stock items, but it's how a company handles these challenges that truly sets them apart. Website Experience: Despite initial mishaps with orders and website upgrades, it was the ongoing relationship that truly shone through in the end. I appreciated the effort taken to keep me informed and updated at every step. Customer Service Experience: What truly impressed me was the dedication of the team, from addressing manufacturing defects to eventually resolving my concerns. The extra mile taken by the Head of Manufacturing and the owner to rectify the issue speaks volumes about their commitment to customer satisfaction. While the refund process may have taken longer than expected, the transparency and willingness to resolve the issue eventually won me over. Handling sensitive information delicately showcases their respect for customer trust. Ultimately, the gesture of removing my account and unsubscribing me from their mailing list upon my request was a small yet meaningful touch that sealed the deal for me. Final Thoughts: Yes, it took time and effort on both ends to reach a resolution, but the transparency, accountability, and personalized attention I received throughout the process left a lasting impression. It’s rare to find a company willing to listen, acknowledge shortcomings, and strive for genuine customer satisfaction. Intimates Lingerie UK has proven that they value their customers, and for that, they have earned my trust and loyalty. If you’re looking for a brand that truly cares about its customers and is willing to go the extra mile to make things right, I highly recommend giving Intimates Lingerie UK a try. Transparency wins hearts, indeed!
M Mrs VW
1196 days ago

A Heartfelt Testimonial: Reviving Confidence and Gratitude with Hanro.co.uk

After a distressing experience with another brand, I decided to give Hanro.co.uk a chance. Little did I know that this decision would not only restore my faith in online shopping but also renew my confidence in premium lingerie. From the moment I opened the package, I could sense the quality and attention to detail that Hanro.co.uk prides itself on. The beige pair of briefs that I ordered looked even more exquisite in person. As I eagerly examined them, a feeling of excitement overwhelmed me – until I noticed something unexpected. A short wavy hair was delicately stuck in the lace. My heart sank, and I felt a sense of disappointment creeping in. Despite my initial shock, I reached out to Hanro's customer service team, hoping for a resolution or at least an acknowledgment of the issue. To my surprise, they not only apologized profusely but also went above and beyond to rectify the situation. They promptly sent me a replacement pair of briefs, along with a handwritten note expressing their sincerest apologies for the oversight. This act of kindness and dedication to customer satisfaction truly touched my heart. It was evident that Hanro.co.uk values its customers and takes pride in ensuring a flawless shopping experience. The replacement briefs were not only flawless but also exuded a sense of luxury that is unmatched. I am now a loyal customer of Hanro.co.uk, thanks to their exceptional products and outstanding customer service. My faith in online shopping has been reaffirmed, and I am grateful for the care and attention that the team at Hanro.co.uk showed me during a challenging moment. I wholeheartedly recommend them to anyone in search of premium lingerie and unmatched customer service. Thank you, Hanro.co.uk, for turning a disappointing experience into a testament to your unwavering commitment to excellence.
A A. Phillips
1728 days ago

Exemplary Service and Quality Products at Hanro.co.uk

I recently had the pleasure of shopping at Hanro.co.uk, and I must say that the experience was nothing short of exceptional. The website was user-friendly, making it a breeze to navigate through their wide array of products. Upon placing my order, I eagerly awaited the arrival of my chosen items. However, upon receiving my package, I quickly realized that there had been a mix-up with my order. The items I received did not match the ones I had selected on the website. Disappointed, I reached out to their customer service team to address the issue. To my relief, the Hanro team responded promptly and with the utmost professionalism. They were genuinely apologetic for the error and arranged for the correct items to be sent out to me immediately. What truly impressed me was their commitment to making things right, ensuring that I was completely satisfied with my purchase. In addition to the exemplary service, the quality of the products themselves was truly top-notch. The attention to detail and craftsmanship were evident, and it was clear that Hanro takes great pride in delivering only the best to their customers. Although there was a minor hiccup with my order, the outstanding customer service and the superior quality of the products have made me a loyal customer of Hanro.co.uk. I highly recommend them to anyone looking for a seamless shopping experience and premium quality products. Thank you, Hanro, for your dedication to customer satisfaction and for providing such exceptional products. I look forward to shopping with you again in the near future!
A A. Phillips
1728 days ago

Exceeding Expectations: A Seamless Shopping Experience at hanro.co.uk

Reflecting on my recent experience with hanro.co.uk, I cannot help but express my satisfaction with their exceptional customer service. Despite inadvertently receiving the wrong items in my order, the team at Hanro went above and beyond to rectify the situation promptly. Upon contacting them about the discrepancy, not only did they issue a swift refund for the original purchase, but they also acknowledged the inconvenience caused by covering the return shipping costs. This level of accountability and dedication to customer satisfaction truly sets them apart in the online retail landscape. Moreover, the quality of their products and the user-friendly website further enhance the overall shopping experience. The items I did receive, albeit incorrect initially, were of impeccable quality, reflecting their commitment to premium craftsmanship. In a world where customer service can often fall short, Hanro's unwavering dedication to their customers' satisfaction is truly commendable. I wholeheartedly recommend hanro.co.uk to anyone seeking a seamless shopping experience with a brand that prioritizes customer care above all else.


Hanro.co.uk is an online platform that offers a wide range of high-quality luxury clothing and undergarments for men and women. With a strong reputation in the fashion industry, Hanro.co.uk is known for its dedication to craftsmanship, comfort, and exceptional style. This editorial review will provide a comprehensive analysis of various aspects of the website to help potential customers make informed decisions.

Pros and Cons:

  • Pros:
  1. Extensive collection of luxury clothing and undergarments.
  2. Commitment to craftsmanship and exceptional quality.
  3. Elegant and user-friendly website design.
  4. Diverse range of sizes available.
  5. Flexible shipping options for customer convenience.
  • Cons:
    1. Higher price range due to the luxury nature of the products.
    2. Limited promotional offers and discounts available.
    3. Some customers may find the selection of styles limited compared to other brands.

    User Experience:

    Hanro.co.uk provides an exceptional user experience through its intuitive and visually appealing website design. The layout is clean and organized, allowing users to easily navigate through the different categories and products. The search functionality performs well, providing relevant results for specific queries. The website also offers detailed product descriptions, size guides, and high-resolution images, creating a pleasant browsing experience for users.

    Pricing and Value for Money:

    As a luxury brand, Hanro.co.uk's pricing reflects the exceptional quality and craftsmanship of its products. While the prices may be higher compared to mainstream brands, customers can be assured that they are investing in enduring garments that provide unmatched comfort and style. Hanro.co.uk's value for money lies in the longevity of its products, ensuring that customers get long-lasting satisfaction and durability.

    Customer Service:

    Hanro.co.uk places great emphasis on customer satisfaction and provides excellent customer service. Their responsive and knowledgeable support team is readily available to assist customers with inquiries, sizing concerns, and product recommendations via email, live chat, or telephone. This commitment to personalized and attentive customer service helps create a positive shopping experience for customers, enhancing overall satisfaction.

    Product Quality and Selection:

    Hanro.co.uk is renowned for its impeccable product quality. Each garment is carefully crafted using premium materials and innovative techniques, ensuring exceptional comfort and durability. The website offers a diverse range of styles and sizes to cater to different preferences, although some customers may find the selection relatively more limited compared to other brands.

    Website Usability:

    The Hanro.co.uk website is designed to prioritize user-friendliness. The intuitive interface, clear navigation menus, and well-organized product categories facilitate seamless browsing and shopping experiences. The website load times are fast, ensuring a smooth and hassle-free experience for users. Overall, the website's usability contributes to an enjoyable and efficient shopping process.

    Returns and Exchanges:

    Hanro.co.uk acknowledges the importance of hassle-free returns and exchanges for customer satisfaction. They offer a straightforward and generous returns policy, allowing customers to return or exchange unworn items within a specified timeframe. The website provides clear instructions and a simple returns process, making it convenient for customers to resolve any issues or concerns.

    Promotions and Discounts:

    Hanro.co.uk offers occasional promotions and discounts, providing customers with the opportunity to purchase luxury products at a more affordable price. While the frequency of these promotions may be limited, customers can keep an eye on the website's promotional section or subscribe to the newsletter to stay updated on the latest offers.


    Hanro, with its rich heritage dating back to 1884, has established a strong reputation as a leading luxury undergarment and clothing brand. Their commitment to precision, quality, and timeless designs has garnered respect and admiration from customers worldwide. The brand's reputation for exceptional craftsmanship and attention to detail further solidifies their standing in the fashion industry.

    Payment Options:

    Hanro.co.uk provides a variety of secure payment options, including major credit cards, such as Visa, Mastercard, and American Express. Additionally, customers can utilize alternative payment methods such as PayPal for added convenience and security.

    Loyalty Programs:

    Currently, Hanro.co.uk does not offer a loyalty program. However, customers can still enjoy the benefits of their exceptional products and customer service, which may in itself foster loyalty and repeated purchases.

    Customer Reviews:

    Customer reviews play a crucial role in establishing trust and credibility among online shoppers. Hanro.co.uk showcases customer reviews, allowing potential buyers to gain insights into the experiences of previous customers. These reviews are beneficial for customers in making informed decisions and are a testament to the brand's commitment to customer satisfaction.

    Community Involvement:

    Hanro.co.uk actively participates in initiatives related to responsible business practices and social causes. The brand promotes sustainability by adhering to ethical manufacturing processes and using eco-friendly materials whenever possible. By championing responsible and ethical practices, Hanro.co.uk sets an example for the fashion industry and fosters a sense of community involvement.

    Shipping and Costs:

    Hanro.co.uk offers flexible shipping options to accommodate various customer needs. Customers can choose between standard and express shipping, with durations varying based on the shipping destination. The shipping costs are based on the order value and delivery location. Hanro.co.uk aims to provide timely and reliable shipping services to ensure customer satisfaction.

    In conclusion, Hanro.co.uk stands out as a reputable online platform that offers luxury clothing and undergarments of exceptional quality. The brand's commitment to craftsmanship, comfort, and timeless style resonates with customers seeking enduring and elegant fashion choices. With a user-friendly website, attentive customer service, and a focus on sustainability, Hanro.co.uk exemplifies excellence in the fashion industry. While the prices may be on the higher end, the value lies in the longevity and satisfaction provided by their meticulously crafted garments. Whether it's for everyday essentials or special occasions, Hanro.co.uk offers a range of premium products that combine comfort, style, and luxury.