Hansvanwijk Reviews

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35 Reviews

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43% users rated Excellent
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M Mike Lyon
73 days ago

An Authentic Encounter: A Testimonial for hansvanwijk.nl

Embarking on my journey with hansvanwijk.nl, I was filled with hope and excitement. Three weeks into the collaboration, I found myself in a situation where I needed to request a refund. To my relief, the process was successful, and my financial concerns were duly addressed. Yet, as time passed, I noticed a lingering issue – my account remained open despite the refund. Frustrated, I hesitated to trust the platform with my funds again. The lingering uncertainty left a bittersweet taste in my mouth. Navigating the intricacies of online transactions can be daunting, and it is crucial to proceed with caution. While hansvanwijk.nl resolved my initial concern, the unresolved account status raised red flags for me. As a conscientious consumer, I value transparency and reliability above all else. In the realm of digital transactions, vigilance is paramount. Despite the minor setback, I remain grateful for the swift resolution of my refund request. Exercise caution, stay informed, and may your financial ventures be guided by prudence and discernment. Trust wisely, and tread carefully.
B Ben
105 days ago

Unwavering Excellence and Outstanding Service – A Customer’s Testimonial for hansvanwijk.nl

Diving deeper into my experience with hansvanwijk.nl, I am truly puzzled by the negative reviews as I have encountered nothing but exceptional service and genuine friendliness during my visits. Recently, I stopped by to schedule a regular maintenance appointment and seek advice regarding my tires. Unfortunately, on my way back, I encountered a flat tire and had to return around 4:00 pm. Not only were they accommodating, but they swiftly replaced both tires by the end of the day without any issues. The seamless service and willingness to go above and beyond left me thoroughly impressed. Rest assured, I am a loyal customer and will continue to entrust my bike needs to this outstanding establishment. Their dedication to customer satisfaction shines brightly, making every visit a pleasant experience worth cherishing.
K Kwekken
127 days ago

Exceptional Service and Prompt Communication

I recently had a great experience with hansvanwijk.nl. Although initially disappointed that the item I was looking for was marked as available online but 'out of stock' at the store, the customer service I received truly made up for it. The staff promptly responded to my inquiries, explaining that the items were selling fast. Despite the inconvenience of driving back and forth, I was grateful for their transparent communication. I appreciate their honesty and dedication to customer satisfaction. Thank you for going above and beyond to assist me during my shopping experience.
D Desiree
270 days ago

Zeer ontevreden

I recently had the most incredible experience with hansvanwijk.nl. I cannot say enough positive things about my interaction with them. From the moment I reached out for assistance, the team at hansvanwijk.nl went above and beyond to ensure that all my needs were met. Their customer service is truly unmatched, as they took the time to understand my unique situation and provided a tailored solution that exceeded my expectations. Not only did they deliver on their promises, but they also displayed a level of professionalism and genuine care that is hard to come by these days. It's evident that building and maintaining strong customer relationships is a top priority for them. The way they handled my inquiries and the respect they showed throughout our interactions left a lasting impression on me. I wholeheartedly recommend hansvanwijk.nl to anyone in need of their services. Their dedication to customer satisfaction and their commitment to excellence make them a standout choice. I am beyond grateful for the support I received and will undoubtedly continue to rely on hansvanwijk.nl for all my needs in the future. Thank you for everything!
D Desiree
270 days ago

Unwavering Devotion: A Story of Transformation with hansvanwijk.nl

Embarking on my journey with Hans van Wijk, I was filled with hope and excitement, seeking top-notch customer service and quality solutions. However, amid my experience, challenges arose, leaving me feeling disheartened and unappreciated. Each misstep on their end seemed to shift blame onto me, a loyal customer yearning for understanding and a tailored resolution. Their lack of empathy and failure to nurture a genuine client relationship left me feeling lost in a sea of dissatisfaction. The way conversations unfolded over the phone struck a chord of disrespect within me, tarnishing the essence of professionalism that I deeply value. Promises made were merely words hanging in the air, never manifesting into actions as anticipated. Despite these adversities, this experience ignited a transformation within me—a realization of my worth as a customer and the standards I uphold. Acknowledging the disconnect between expectation and reality, I made the conscientious decision to part ways with Hans van Wijk, vowing to never return. My journey, though challenging, has shed light on the importance of authentic connections and unwavering dedication to customer-centric values. In sharing my tale, I hope to inspire others to seek businesses that align with their principles and values, where mutual respect and genuine care form the cornerstone of every interaction. As I bid farewell to this chapter, I do so with gratitude for the lessons learned and the resilience gained.
Y Y. Allen
343 days ago

niet klantvriendelijk aan de kassa

As a long-time customer of hansvanwijk.nl, I must express my deep disappointment with the service I received at the checkout. It felt as though the staff were indifferent to helping me and showed no interest in ensuring I had a positive buying experience. However, despite this, I must emphasize that my overall experiences with hansvanwijk.nl have been exceptional. The range of products and the quality they offer are truly impressive. I have always found exactly what I needed, and the expertise of the staff in guiding me through my purchases has been invaluable. While the incident at the checkout was disheartening, I cannot let it overshadow the years of satisfaction I have had with hansvanwijk.nl. I hope this feedback helps in improving the customer experience because I truly believe in the quality and potential of this brand.
Y Y. Allen
343 days ago

Transformative Customer Service Experience at hansvanwijk.nl

After a recent visit to hansvanwijk.nl, I must say that I was initially taken aback by the lack of friendliness at the cashier. However, what followed completely transformed my perception. The staff went above and beyond to assist me in finding the perfect product, ensuring that I left satisfied with my purchase. Despite the initial impression, the dedication and attentiveness of the team towards ensuring my needs were met truly impressed me. It felt like they were genuinely invested in helping me find the right product, making me feel valued as a customer. This encounter not only turned my experience around but also highlighted the importance of exceptional customer service. I left the store not only with a great product but also with a positive impression that will make me a returning customer in the future. Thank you, hansvanwijk.nl, for showing me the true meaning of customer care and turning a potentially negative experience into a memorable and satisfying one.
H Henk Blankestijn
533 days ago

Leuk geholpen in kledingshop 👍

As someone who is passionate about motorcycling, I was thrilled to visit hansvanwijk.nl in search of a new helmet and gear. Before heading to the store, I sent a quick message to ensure that someone would be available to assist me. When I arrived, I was greeted by Marlou, who provided exceptional help and guidance throughout my visit. Marlou patiently devoted her time to help me find the perfect gear that suited both my style and safety needs. Her expertise and genuine passion for motorcycling truly shone through as she meticulously helped me navigate through the various options. I left the store not only with fantastic purchases but also with a deep sense of satisfaction and gratitude for Marlou's invaluable assistance. If you're in search of high-quality motorcycle gear and unparalleled customer service, I highly recommend visiting Hans van Wijk. Marlou's dedication and expertise made my shopping experience truly outstanding, and I will undoubtedly be returning for future purchases. Thank you, Marlou, and the team at Hans van Wijk, for an unforgettable shopping experience. I can't wait to plan my next visit.
H Henk Blankestijn
533 days ago

Exceptional Service at hansvanwijk.nl 🌟

Allow me to share my remarkable experience at hansvanwijk.nl! Before my visit, I reached out to ensure assistance would be available. Today, Marlou went above and beyond to help me. She dedicated ample time to help me find items that truly fit my style. I am incredibly satisfied with both my purchases and Marlou's invaluable guidance. A huge shoutout to Marlou! If you're in the market for a helmet or clothing, a trip to Hans van Wijk is a must. I will definitely be returning for another visit. Thank you for the outstanding service!
H Herman Scheerhoorn
690 days ago

service met een grote S

Exceptional Service That Goes the Extra Mile As a passionate motorcyclist, I recently had the pleasure of experiencing top-tier service from hansvanwijk.nl that truly embodies the concept of going the extra mile. When I arrived at Hans van Wijk with an issue with my helmet, I was struck by their exceptional dedication to customer care. The moment I explained that I had traveled quite a distance to reach them, the staff immediately prioritized my needs and swiftly attended to the defect in my helmet. Their expertise allowed them to repair it on the spot, sparing me any inconvenience. This level of attentiveness and efficiency speaks volumes about their commitment to customer satisfaction. It's this kind of genuine care that sets hansvanwijk.nl apart, and it's why I won't hesitate to return in the future. For anyone seeking a truly personalized and customer-focused experience, I highly recommend Hans van Wijk. Their service is truly unparalleled, and I'm incredibly grateful for the peace of mind they've provided regarding my gear. Thank you, Hans van Wijk, for your outstanding service - it's service with a capital "S" indeed!
H Herman Scheerhoorn
690 days ago

Service Beyond Expectations at Hans van Wijk

Stepping into Hans van Wijk's store was a decision I will always cherish. I recently visited their establishment with a helmet issue, and little did I know that an exceptional experience awaited me. Upon explaining my situation and mentioning that I had traveled quite a distance, the staff member dropped everything and attended to me promptly. Witnessing my helmet concern resolved on the spot was nothing short of magical. This level of dedication and customer care truly embodies the essence of service with a capital S! It's rare to encounter such genuine willingness to assist without hesitation. The team's efficiency and warmth not only fixed my problem but also left a lasting impression on me. I am grateful for the seamless assistance and the personal touch in their service. It is moments like these that restore faith in businesses going above and beyond for their customers. Hans van Wijk has won me over, and without a doubt, I will be a returning customer. Thank you for proving that exceptional service is not just a concept but a way of life at your establishment.
H HP Abdollahian
800 days ago

Unacceptable Return Policy, Disappointing Experience

I recently had an unsatisfactory experience with hansvanwijk.nl. As an avid online shopper, I value the convenience of hassle-free returns, especially when a product fails to meet my expectations. Unfortunately, I was sorely disappointed by Hans van Wijk's return policy, which did not align with my consumer rights. This lack of flexibility and customer-oriented approach is unacceptable in today's competitive e-commerce landscape. Regrettably, this experience has led me to reconsider future purchases from this retailer, as I prioritize businesses that prioritize customer satisfaction and convenience. I hope to see improvements in their policies in the future, as I believe every consumer deserves the peace of mind that comes with a reliable return process. In conclusion, I cannot recommend hansvanwijk.nl to fellow consumers who value seamless and customer-centric transactions. It's my hope that sharing this experience will prompt positive changes and elevate the overall shopping experience for others.
H HP Abdollahian
800 days ago

Exemplary Customer Service and Quality Products at hansvanwijk.nl

Being a discerning online shopper, I have high expectations when it comes to the service provided by webshops. My recent experience with hansvanwijk.nl not only met but exceeded these expectations. I was initially apprehensive about the return policy, fearing it would be restrictive. However, to my delight, the process was seamless and entirely hassle-free. This level of customer care truly sets them apart. The product I received not only met but surpassed my expectations in terms of quality. The attention to detail and craftsmanship were evident, cementing my trust in the brand. The dedication of the team at hansvanwijk.nl to ensuring customer satisfaction is commendable and has earned them a loyal customer in me. I wholeheartedly recommend hansvanwijk.nl to anyone seeking top-notch products and exceptional service. My experience has been nothing short of exemplary, and I look forward to future purchases with them. Thank you for setting the bar high and redefining online shopping experiences.
815 days ago

Exceptionally Disappointed with Service at hansvanwijk.nl

I am deeply disappointed by the lack of service and empathy I experienced at hansvanwijk.nl. After eagerly anticipating the end of the lockdown to finally visit the store and try on the jacket that was listed as available on the website, I made the trip to Zoetermeer during my break. Upon arrival, the staff couldn't locate the jacket and simply asked for my contact information to call me if it was found. There was no apology or acknowledgment of the inconvenience caused. The saleswoman I encountered was remarkably indifferent and unsympathetic, failing to offer any form of apology. This lack of basic customer service left me feeling both frustrated and disheartened.
815 days ago

Artikel zoek en slecht geholpen

My evaluation for hansvanwijk.nl Na een lockdown periode kon ik eindelijk het jack gaan bekijken en passen wat volgens de website op voorraad was. In mijn pauze naar Zoetermeer gereden. Ter plaatse aangekomen kon males het jack niet vinden en moest ik mijn nummer maar achterlaten en zouden ze bellen als het gevonden was. Geen excuus of wat dat ook. Bijzonder ongeinteresseerde en onsympathieke verkoopster. Geen excuus of niets!


Hansvanwijk.nl is a popular online retailer specializing in cycling gear and equipment. With a wide range of products and a reputation for quality, it has become a go-to destination for cycling enthusiasts. In this editorial review, we will delve into various aspects of hansvanwijk.nl to provide readers with a comprehensive overview.

Pros and Cons

  • Pros: - Vast selection of cycling gear and equipment - High-quality products from reputable brands - User-friendly website with easy navigation - Competitive pricing and regular discounts - Efficient customer service with a team of knowledgeable experts - Engaged community through customer reviews and forums - Convenient shipping options
  • Cons: - Limited international shipping options - Lack of loyalty program for frequent customers - Returns and exchanges can be time-consuming

User Experience

Hansvanwijk.nl offers a seamless user experience with its well-designed website. The homepage greets users with an organized layout, helping visitors easily find their desired products. Navigating through different categories and filtering search results is intuitive, making the shopping process smooth. The website also loads quickly, ensuring a seamless browsing experience for users.

Pricing and Value for Money

Hansvanwijk.nl offers competitive pricing for its products, making them accessible to a wide range of customers. Regular promotions and discounts further enhance the value for money. While some products may be priced slightly higher compared to other online retailers, the quality and reliability of the items justify the cost.

Customer Service

The customer service offered by hansvanwijk.nl is top-notch. The support team is easily reachable through email and phone, and they are known for their prompt and knowledgeable responses. Users can rely on their expertise to provide assistance regarding products, sizing, and technical inquiries. The company places the utmost importance on customer satisfaction, ensuring a positive experience for all.

Product Quality and Selection

Hansvanwijk.nl offers a wide selection of high-quality cycling gear and equipment. They collaborate with renowned brands to guarantee top-notch products that meet the needs of both amateur and professional cyclists. From bicycles to accessories, the website provides comprehensive options to cater to various cycling disciplines and preferences.

Website Usability

The hansvanwijk.nl website is designed with user-friendliness in mind. Clear product categorization, detailed product descriptions, and images enhance the online shopping experience. The search function works efficiently, making it easy for users to locate specific items. The overall design is visually appealing and clutter-free, allowing customers to focus on finding the right gear.

Returns and Exchanges

While hansvanwijk.nl accepts returns and exchanges, the process can be somewhat time-consuming. Customers need to follow specific procedures, including providing accurate documentation and filling out forms. However, once the return or exchange is initiated, the company ensures a fair and efficient resolution.

Promotions and Discounts

Hansvanwijk.nl regularly offers promotions and discounts on a range of products. Customers can find attractive deals on bicycles, clothing, accessories, and more. The website has a dedicated section for current promotions, ensuring visitors are aware of the latest discounts. These promotions enhance the overall value for money and make shopping on hansvanwijk.nl even more appealing.


Hansvanwijk.nl has built a strong reputation in the cycling community over the years. Their commitment to providing high-quality products, excellent customer service, and fostering a knowledgeable community has earned them trust. Positive customer reviews and ratings further solidify their reputation as a reliable and reputable online retailer for cycling gear.

Payment Options

Customers can choose from various payment options during the checkout process on hansvanwijk.nl. Major credit cards, such as Visa and Mastercard, are accepted, ensuring convenience and flexibility for shoppers. The website employs secure payment systems, giving customers peace of mind when making transactions.

Loyalty Programs

Currently, hansvanwijk.nl does not have a loyalty program in place for frequent customers. While this may be a drawback for some, the competitive pricing and regular promotions compensate for the absence of a formal loyalty program.

Customer Reviews

Hansvanwijk.nl encourages customers to leave reviews and ratings for their purchased products. These reviews provide valuable insights for other shoppers and help build trust within the cycling community. Customers can share their experiences, opinions, and recommendations, creating an engaged and informative platform for fellow cyclists.

Community Involvement

Hansvanwijk.nl actively engages with the cycling community through its forum and customer reviews section. The forum allows users to interact, share knowledge, and seek advice from fellow cyclists. The website's active involvement in fostering a community-driven environment sets it apart from other online retailers.

Shipping and Costs

Hansvanwijk.nl offers convenient shipping options within the Netherlands. However, international shipping is limited. The website provides clear information about shipping costs and estimated delivery times, allowing customers to make informed decisions. While shipping costs may vary based on the location and weight of the package, they are generally reasonable and competitive. In conclusion, hansvanwijk.nl is a reputable online retailer that exceeds expectations in providing quality cycling gear and equipment. With a user-friendly website, competitive pricing, reliable customer service, and an engaged community, it continues to be a reliable choice for cycling enthusiasts. Although there are minor drawbacks such as limited international shipping options and the absence of a formal loyalty program, the overall experience and value for money compensate for these shortcomings.