Hapticlab Reviews

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934 days ago

A Touch of Excellence: Haptic Lab Delivers Speedily in the EU

My experience with hapticlab.com has truly exceeded all expectations. Not only does Haptic Lab ensure fast and secure delivery within the European Union, but their customer service is nothing short of exceptional. Having a dedicated EU department means no more worries about customs or extra charges, making the entire shopping experience seamless and stress-free. From the moment I placed my order to the swift arrival of my package, every step of the process was met with efficiency and professionalism. Haptic Lab's commitment to delivering quality products promptly is truly commendable and sets them apart in the world of online shopping. I couldn't be more pleased with my purchase and the overall shopping experience provided by Haptic Lab. If you're looking for a company that values customer satisfaction and goes above and beyond to ensure a smooth shopping experience, look no further than Haptic Lab. Their dedication to excellence shines through every aspect of their service, making them a standout choice for anyone seeking top-notch products and exceptional customer care.


Haptic Lab is a renowned online retailer that specializes in unique, high-quality handmade products, with a focus on quilts, kites, and maps. Founded in 2009 by Emily Fischer, Haptic Lab quickly gained recognition for its innovative design concepts and craftsmanship. The brand aims to create products that not only serve a functional purpose but also evoke a sense of empathy, storytelling, and connection.

Pros and Cons

Pros: 1. Handcrafted Excellence: Each item from Haptic Lab is meticulously crafted by artisans, ensuring exceptional quality and attention to detail. 2. Unique Designs: Haptic Lab offers an extensive range of distinctive and eye-catching designs, making it easy to find a product that suits your individual taste. 3. Sustainable Practices: The brand is committed to sustainability, using eco-friendly materials and supporting fair trade practices. 4. Customization Options: Haptic Lab allows customers to personalize their quilts and kites, creating one-of-a-kind pieces that hold sentimental value. 5. Educational Experience: Haptic Lab's products often incorporate educational elements, offering users a chance to learn about geography, history, and the art of quilting. Cons: 1. Premium Pricing: The handmade nature of Haptic Lab's products makes them more expensive compared to mass-produced alternatives. 2. Limited Product Range: While Haptic Lab excels in quilts, kites, and maps, customers seeking other types of home decor or accessories may have to look elsewhere.

User Experience

Haptic Lab's website provides a visually appealing and intuitive user experience. The clean interface and well-organized categories allow for easy navigation, helping customers quickly find their desired products. Each item is accompanied by detailed descriptions, dimensions, and high-resolution images, enabling shoppers to make informed purchasing decisions. Additionally, the website features a blog and a gallery that showcase the brand's creativity and provide inspiration for customers.

Pricing and Value for Money

Haptic Lab's products are priced at a premium due to their handcrafted nature and exquisite design. While the price range might be higher than mass-produced alternatives, the superior quality and unique designs justify the investment. The value for money lies in owning a thoughtfully crafted, durable product that serves as both a functional item and a piece of art.

Customer Service

Haptic Lab strives to offer exceptional customer service. Their friendly and knowledgeable support team promptly assists customers with inquiries and concerns via phone, email, and live chat during business hours. The brand also maintains strong communication throughout the order and shipping process, ensuring transparency and customer satisfaction.

Product Quality and Selection

Product quality is a paramount focus for Haptic Lab. Every item is handcrafted with great attention to detail, resulting in top-notch quality and durability. The materials used, such as organic cotton and bamboo, reflect the brand's commitment to sustainable practices. Haptic Lab's selection of quilts, kites, and maps is diverse and constantly evolving, catering to varying aesthetics and interests.

Website Usability

Haptic Lab's website is user-friendly, featuring a responsive design that adapts to different devices and screen sizes. The logical layout, clear navigation menus, and search function contribute to a seamless browsing experience. The checkout process is straightforward, allowing customers to easily complete their purchases. The website also utilizes secure payment gateways to protect sensitive customer information.

Returns and Exchanges

Haptic Lab accepts returns and exchanges within a specified timeframe, provided the items are in their original condition. The brand maintains a fair and hassle-free return policy, enhancing customer confidence in their purchase. Detailed instructions and a dedicated customer support team assist customers throughout the returns and exchanges process.

Promotions and Discounts

Haptic Lab occasionally offers promotions and discounts, allowing customers to save on their purchases. These incentives are typically advertised on the website's homepage or via newsletter subscriptions. While not a predominant aspect of the brand's marketing strategy, periodic discounts provide an opportunity for customers to acquire Haptic Lab's products at a more affordable price.


Haptic Lab has established a stellar reputation in the industry. The brand's commitment to craftsmanship, sustainability, and unique design has garnered positive reviews and testimonials from customers and industry experts alike. Haptic Lab's products have been featured in numerous publications, further solidifying the brand's credibility and authority.

Payment Options

Haptic Lab offers several payment options to cater to customer preferences. Major credit cards like Visa, Mastercard, American Express, and Discover are accepted. Additionally, the brand facilitates transactions through secure payment platforms such as PayPal and Apple Pay, providing customers with convenient and secure payment alternatives.

Loyalty Programs

At present, Haptic Lab does not offer a loyalty program. However, the brand occasionally rewards loyal customers with exclusive promotions or early access to new product releases. Subscribing to the brand's newsletter ensures customers stay informed about any loyalty program or special perks in the future.

Customer Reviews

Haptic Lab enjoys a multitude of positive customer reviews. Customers praise the brand's exceptional craftsmanship, unique designs, and commitment to sustainability. The consistently positive feedback is a testament to the brand's dedication to delivering quality products that resonate with customers on an emotional level.

Community Involvement

Haptic Lab actively participates in community-building efforts. The brand collaborates with nonprofit organizations, such as educational institutions and charitable foundations, to support causes aligned with their values. Through these partnerships, Haptic Lab contributes to education, arts, and environmental initiatives, enhancing their positive impact beyond their products.

Shipping and Costs

Haptic Lab provides worldwide shipping for their products. Shipping costs are calculated based on the destination and the weight of the purchased items. The brand carefully packages each order to ensure safe delivery. Haptic Lab offers multiple shipping options, allowing customers to choose between standard or expedited shipping based on their preferences and urgency. Shipping costs and delivery estimates are clearly communicated during the checkout process, ensuring transparency for customers.