Harney Reviews

Voted Good (4/5)

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24 Reviews

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In the Food, Beverages & Tobacco category

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54% users rated Terrible
8% users rated Poor
8% users rated Average
8% users rated Very Good
21% users rated Excellent
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T Tiffany
63 days ago

They won’t let me cancel my order after…

My review for harney.com They won’t let me cancel my order after 3 mins of placing the order. Ridiculous: will never purchase again
Z Zack Campbell, PhD
123 days ago

Exceptional Quality and Service, but Price Concerns

I cannot emphasize enough the exceptional quality of tea and service provided by harney.com. Their wide selection and prompt shipping have always exceeded my expectations. However, as a loyal customer, I have noticed a significant increase in the prices of certain teas over the years. For instance, the Yin Hao tea that I used to purchase for $39 has now skyrocketed to $70. While I understand that prices fluctuate, such a drastic surge has left me feeling disheartened. Despite this concern, my overall experience with harney.com remains positive due to their top-notch products and service.
Z Zack Campbell, PhD
123 days ago

From Disappointment to Deception: A Genuine Customer’s Journey

My experience with harney.com started off on a rocky note - slow shipping and mediocre tea quality left much to be desired. However, what truly struck a chord with me was the evident price gouging that unfolded before my eyes. The steep increase in the prices of their teas felt like a betrayal of customer trust. Take, for instance, the Yin Hao tea that I initially purchased for $39. While the quality of the tea itself was not exceptional, I found it somewhat justifiable with a discount. Fast forward two years later, and to my disbelief, the same tea now demands a hefty price tag of $70. The drastic markup was not only unjust but also a stark reminder of the shifting priorities of the brand. For a customer seeking not only a product but a genuine connection with a brand, this price inflation felt like a breach of that trust. The allure of affordable luxury that initially drew me in was overshadowed by a sense of deception, ultimately leaving me disheartened by this disconcerting turn of events.
T Trish Sowards
187 days ago

Indulge in the Bittersweet Journey: Unveiling My H&S Chocolate Tea Revelation

It is with a heavy heart that I recount my recent encounters with H & S chocolate tea, a long-standing source of comfort and delight in my life. After years of unwavering devotion, I found myself grappling with the unexpected and distressing transformation of a beloved brew into an unrecognizable concoction. The familiar notes of decadent chocolate and comforting warmth were overtaken by a jarring chemical aftertaste, prompting profound concern for both the quality and safety of the product. Braving the arduous process of refund requests and replacements, I was disheartened to find the same disconcerting flavor lingering in the new batches. As a septuagenarian contending with the challenges of a neurological condition, the added strain of returning the tea for a refund cast a shadow over my cherished ritual. Nevertheless, my unwavering determination to uphold the standard of excellence I had come to associate with H & S led me to persevere in pursuit of a resolution. Amidst the disheartening saga, a ray of hope emerged in the form of a compassionate and empathetic customer service representative. Her transparency regarding the unexpected inclusion of vanilla in the chocolate tea offered a semblance of understanding amidst the perplexing decline in quality. Though the path ahead remained uncertain, the prompt issuance of a refund served as a gesture of goodwill and acknowledgment of my unwavering loyalty. However, the subsequent interactions with another member of the customer service team left me feeling unheard and disenchanted, overshadowing the fleeting respite offered by the initial exchange. Despite the tumultuous nature of my journey, I harbor a glimmer of optimism for the resurgence of H & S chocolate tea to its former glory. As the echoes of my genuine encounter reverberate through this testimonial, I kindle the flames of hope for the revival of the exceptional quality and service that once held me captivated. With anticipation and yearning for a triumphant return, I implore H & S to embark on a journey of redemption and restoration, reinstating the allure of their chocolate tea and rekindling the fervor of devoted patrons.
T Trish Sowards
187 days ago

I have been buying chocolate tea from H…

My review for harney.com I have been buying chocolate tea from H & S for almost 10 years and until recently I would have left 5 stars. They sent vile chocolate tea that tasted like a harsh chemical. I wrangled a refund with some effort, waited a while and reordered thinking I'd get a different batch. This one also tastes and smells like a harsh chemical, like it might be harmful to one's health (the loose leaf - the sachets are okay). I am now trying to get a refund for the loose leaf. They sent me a postage label but I am 71 with a neurological disorder that causes profound fatigue and I will have to drive across town and stand in a line that's usually long. I have called and emailed asking them to send a carrier to pick up the package and am now on hold, although it's fairly soon after they opened, for a very long time. I don't know what's happened to their good tea and their good service but this really stinks. I came back to add to my review. After an hour and a half or 2 hours of effort, including being on hold a long time this morning, I talked with someone who was helpful and courteous and somewhat clarified the problem. She said they had a new distributor supplying vanilla tea and they knew there was a problem and were looking for a new distributor. When I asked what that had to do with chocolate tea, she said they are now putting vanilla in the chocolate tea. (It's unclear why.) She refunded me following which I got another email from the unhelpful person who had sent me a screen shot that was incomplete and unhelpful. She sent another unhelpful screen shot that was miniscule and when enlarged cut off most of the picture. Totally unhelpful!!!!!! And very frustrating. I will check back in a few months to see if the chocolate tea is getting good reviews again. In the meantime this has been a dreadful experience.
J J
426 days ago

Exceptional Quality Tea, Off-Putting Contaminant

I've been a loyal customer of harney.com for years, consistently enjoying their exceptional loose leaf teas. However, my recent experience left me disheartened. While savoring a cup of their exquisite blend, I discovered a small green piece of plastic in the brew. This unsettling discovery prompted me to reach out to their customer service team, hoping for a swift resolution. Regrettably, my initial attempt to communicate my concern fell on deaf ears. Despite waiting over 24 hours for a response, I received no acknowledgment of the issue. The lack of a simple apology and reassurance that their quality control would be reviewed left me deeply disappointed. Consequently, I had to discard nearly an entire pound of tea, a truly disheartening waste. These circumstances have compelled me to reconsider my loyalty to H&S, despite their initiation of a partial refund. The absence of a sincere apology or transparency regarding the incident and quality checks has left me hesitant to continue my patronage. As a long-standing supporter, I had hoped for a more meaningful response to this disconcerting event. I trust that potential customers and fellow tea enthusiasts should be aware of this experience, and I sincerely hope that H&S will take meaningful steps to rectify this issue and improve their customer service. My appreciation for the quality of their tea remains, but this incident has certainly cast a shadow on my overall perception of the brand.
J J
426 days ago

A Diamond in the Rough: Turning Adversity into Opportunity

As a dedicated consumer of harney.com for years, my recent experience unearthed a plastic piece within my beloved loose leaf tea. Distraught but hopeful, I swiftly contacted their customer service. Alas, my optimism waned as time passed without a response. Disheartened, I discarded pounds of tea and considered bidding farewell to a cherished tea provider. However, amidst the shadows of disappointment, a flicker of light emerged – a partial refund was granted. Yet, the absence of an explanation or apology left a bitter aftertaste. The tides shifted from gratitude to disappointment once more. Despite this setback, I remain conflicted, torn between loyalty and the desire for accountability and assurance. This saga serves as a testament to the delicate dance between quality and service. Though the journey is marred with uncertainties, I tread a path illuminated by honesty and integrity. My voice shall not be silenced, as I relay this tale to my circle, a beacon for transparency and genuine care in every tea-sip.
K Kelly Finn
548 days ago

Transformed my tea experience: A belated discovery

When I first tried harney.com's Earl Grey, I have to admit, I was utterly disappointed. It tasted bland and uninspired, to the point where I suspected it might have been stale black tea. The orange pekoe wasn't amazing either, although it was passable. The saving grace was the beautifully designed tins that housed the tea. Feeling let down, I contacted the owner and expressed my disappointment. To my surprise, they not only acknowledged my concerns but also shared that they had revamped their sourcing and blending process. Intrigued, I decided to give them a second chance. This time, the difference was astounding. The Earl Grey was a symphony of bold flavors, balanced perfectly with the fragrant bergamot. The orange pekoe, too, had undergone a remarkable transformation in taste and richness. It was evident that the company had put in a great deal of effort to elevate the quality of their products. I can't help but admire the owner’s dedication to customer satisfaction and product improvement. Their transparency and commitment to excellence have won me over. My tea experience with harney.com has been entirely rejuvenated, leaving me with nothing but delight and a renewed loyalty. Thank you for turning my disappointment into sheer tea bliss!
K Kelly Finn
548 days ago

Stale bottom of barrel yuck

My review for harney.com The earl gray I received was so bland that I think it must be stale black tea and that’s it, yuck … the orange pekoe was ok but not great… the only good thing I received was the tins that the tea came in… I was so disappointed that I contacted the owner, he offered no explanation for the poor quality … rip off … won’t order from here again. Boo
A Alison Lark
750 days ago

Exceptional Service and Quality Products at Harney & Sons

As a long-time customer of Harney & Sons, I have consistently experienced exceptional service and received top-quality products. The wide variety of teas available is impressive, and each one I have tried has exceeded my expectations in terms of flavor and freshness. The staff is always helpful and knowledgeable, making the purchasing process a breeze. One particular instance stands out in my mind, where I encountered a minor issue with my order. I reached out to the customer service team and was pleasantly surprised by their swift and efficient resolution of the problem. Not only did they rectify the issue promptly, but they also went above and beyond to ensure that I was completely satisfied. I wholeheartedly recommend Harney & Sons to any tea enthusiast. The superior quality of their teas and the outstanding customer service make them a standout in the industry. I will continue to be a loyal customer for years to come.
A Alison Lark
750 days ago

Experiencing Heartbreak: When Customer Service Fails to Deliver

As a loyal tea enthusiast eagerly anticipating a shipment from harney.com, my excitement turned to dismay when my order seemed to have vanished into thin air. The frustration peaked when customer service claimed my order never existed, despite concrete proof of purchase and payment on my end. The lack of communication and the dismissive attitude I encountered during my attempts to resolve this issue left me feeling ignored and disrespected. Each phone call only seemed to deepen the confusion and frustration, painting a picture of incompetence and deception on the company's part. While I cannot speak on the quality of the tea itself, the bitter taste left in my mouth by this experience overshadows any potential enjoyment. It is regrettable to witness such a disconnect between a customer's expectations and a company's responsibilities. In the realm of customer service, trust and transparency serve as the cornerstones of a successful business-consumer relationship. My encounter with harney.com, unfortunately, fell short in both aspects. The feeling of being disregarded and mistreated lingers, emphasizing the importance of accountability and respect in every transaction. In the end, if I could assign a negative rating, it would reflect the profound disappointment and disillusionment stemming from this encounter. It serves as a stark reminder of the impact customer service can have on brand perception and customer loyalty.
K Karena Robinson
758 days ago

Exceptional Quality, Disappointing Service

I recently experienced a bit of a delay with my order from harney.com, and I must say, it was quite disheartening. While the tea itself is of exceptional quality, the customer service left much to be desired. After waiting for 7 days for my order to be dispatched, I was left feeling frustrated and disappointed. I reached out to customer service for assistance, but unfortunately, I received no response. Despite this setback, I remain a fan of the brand's superior tea products. However, I sincerely hope that they can address their customer service issues to ensure that every customer receives the exceptional service they deserve.
K Karena Robinson
758 days ago

Poor customer service

My review for harney.com The order had been dispatched after 7days so it appears that they will take your money, but who knows when you will get your tea. No respond from customer service Truly disappointed!
L Linda Cain
862 days ago

Exceeding Expectations Every Time! A Loyal Customer’s Journey

My experience with harney.com has been nothing short of exceptional. I have been a loyal customer of Harney and Sons since 2020, and every time I place an order, I am amazed by the quality of their products and their outstanding customer service. Recently, I placed two orders in October, one on the 17th and the other on the 24th. However, there was a slight delay in receiving the tracking information for both orders, especially the one placed on the 17th. Concerned about the delay, I reached out to their customer service, and to my delight, they were incredibly understanding and proactive in resolving the issue. Despite my initial apprehension, the team reassured me that my orders were on their way, and true to their word, I received the order from the 24th promptly. The level of care and attention they showed during this process truly set them apart. What struck me the most was the genuine concern they had for my satisfaction as a customer. Their dedication to ensuring that I received my order and their willingness to go above and beyond to rectify the situation was truly remarkable. It's rare to come across such exemplary customer service, and it left a lasting impression on me. As a tea enthusiast, I value not only the product itself but also the overall experience of purchasing from a brand. Harney and Sons have consistently exceeded my expectations, and their commitment to customer satisfaction has solidified my loyalty to their brand. I am grateful for their exemplary service and the delightful products they offer. I highly recommend them to anyone in search of an exceptional tea-buying experience. Thank you, Harney and Sons, for consistently going above and beyond to ensure customer satisfaction.
L Linda Cain
862 days ago

A Sincere Testimonial: Finding Comfort in Communication and Timely Deliveries

Following my experience on harney.com, I wanted to share my journey with you. Since 2020, I have been a loyal customer of Harney and Sons, appreciating their tea offerings through both their website and Amazon. In October, I placed two crucial orders on the 17th and 24th, eagerly anticipating their arrival. However, as days passed without any tracking updates, I started feeling concerned about the status of my orders. My initial call to customer service left me feeling unheard and frustrated, as I longed for clarity and reassurance. Despite reaching out via email and contacting customer service once again, I felt a sense of disconnect and disappointment in the lack of timely responses and tracking information. The essence of trust and reliability was at stake, and I couldn't help but question the integrity of the service I had previously valued. As each day passed without receiving the order from the 17th and only receiving the one from the 24th, my concerns grew deeper. The absence of genuine concern for my situation and the delay in communication left me feeling neglected and unappreciated as a customer. It became evident that the standard of service I had come to expect was not being met, compelling me to reconsider my future interactions with the brand. Despite my disappointment and frustration, I believe in the power of feedback and hope that this testimonial serves as constructive criticism for Harney and Sons. It is essential for any business to prioritize clear communication, timely deliveries, and genuine customer care to uphold trust and loyalty. In conclusion, while my recent experience may have fallen short of expectations, I remain optimistic that improvements can be made for the benefit of both the company and its valued customers. I cherish the memories of moments spent savoring their teas and hope that future endeavors will restore the sense of reliability and warmth I once associated with Harney and Sons.

Introduction:

Harney & Sons is a well-known and trusted brand that has been creating exceptional teas since 1983. Their dedication to sourcing the finest ingredients, their commitment to quality, and their passion for the art of tea make them a leading choice for tea enthusiasts all over the world.

Pros:

  • Extensive selection of teas, including traditional blends, unique flavors, and rare varieties
  • High-quality ingredients sourced from around the globe
  • Commitment to sustainability and ethical sourcing practices
  • Informative and well-organized website
  • Flexible pricing options for individual customers and wholesale buyers
  • Excellent customer service and commitment to customer satisfaction

Cons:

  • Some teas may be considered higher priced compared to other brands
  • Limited physical store locations

User Experience:

Harney & Sons' website, harney.com, offers a user-friendly and intuitive experience. It is easy to navigate, with clear categories and filters to help users find their desired teas. The website provides detailed product descriptions, brewing instructions, and customer reviews, allowing users to make informed decisions. The checkout process is streamlined, and secure payment options are available, ensuring a seamless user experience.

Pricing and Value for Money:

While some teas may appear higher priced compared to other brands, Harney & Sons' commitment to using the finest ingredients and their dedication to tea craftsmanship make their teas worth the investment. Additionally, the company offers various pricing options suited for different budgets, ensuring that customers can find teas that provide both quality and value.

Customer Service:

Harney & Sons takes pride in delivering exceptional customer service. Their team is responsive, knowledgeable, and helpful, whether customers have questions about products, brewing methods, or need assistance with orders. Harney & Sons values customer satisfaction and strives to resolve any issues promptly and to the customer's satisfaction.

Product Quality and Selection:

Harney & Sons is renowned for its commitment to sourcing the highest quality ingredients for their teas. Their portfolio includes an extensive selection of teas, ranging from classic black teas to herbal blends, green teas, oolongs, and more. The company takes pride in the expert blending and flavoring techniques used to create their teas, resulting in rich, aromatic, and flavorful brews that are enjoyed by tea connoisseurs worldwide.

Website Usability:

The harney.com website is well-designed and easy to navigate. The homepage offers a clean layout featuring popular products and promotions. The site's search function and intuitive menu make it effortless for users to find specific teas or explore different categories. Product pages are informative, providing detailed descriptions, brewing instructions, and customer reviews. Overall, the website offers a seamless and user-friendly experience.

Returns and Exchanges:

Harney & Sons has a hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can contact the customer service team for assistance. The company strives to resolve any issues promptly, offering refunds or exchanges where suitable, ensuring customer satisfaction.

Promotions and Discounts:

Harney & Sons frequently offers promotions and discounts through their website and newsletter. This includes seasonal sales, limited-time offers, and exclusive discounts for loyal customers. Subscribing to their newsletter ensures users stay updated on the latest promotions and have the opportunity to enjoy savings on their favorite teas.

Reputation:

With over three decades of experience in the tea industry, Harney & Sons has built a strong reputation as a leading provider of exceptional teas. Their commitment to quality, sustainability, and customer satisfaction has earned them the trust and loyalty of tea enthusiasts around the world. The company's teas are often praised for their superior taste, aroma, and overall quality.

Payment Options:

Harney & Sons accepts a variety of payment options, including major credit and debit cards such as Visa, Mastercard, and American Express. Additionally, the website supports secure online transactions, ensuring the safety and confidentiality of customer payment information.

Loyalty Programs:

Harney & Sons offers a loyalty program called "Harney Rewards," allowing customers to earn points for their purchases. These points can be redeemed for discounts on future orders, providing an additional incentive for customers to remain loyal to the brand.

Customer Reviews:

The Harney & Sons website features a section where customers can leave reviews and ratings for their purchased products. These testimonials offer valuable insights into the experiences of other customers, helping potential buyers make informed decisions. The consistently positive reviews highlight the quality, flavor, and overall satisfaction that customers have with Harney & Sons' teas.

Community Involvement:

Harney & Sons actively contributes to the community and charitable organizations. They participate in various initiatives that support education, healthcare, and environmental conservation. Through their involvement, Harney & Sons demonstrates their commitment to making a positive impact beyond their products.

Shipping and Costs:

Harney & Sons offers shipping within the United States and internationally. The website provides clear information about shipping policies, costs, and estimated delivery times. The company ensures that orders are carefully packaged to maintain the freshness and quality of the teas during transit. Shipping costs may vary depending on the destination and order size, and the website provides accurate calculations during the checkout process.

In conclusion, Harney & Sons' website, harney.com, offers a comprehensive selection of high-quality teas, exceptional customer service, and a user-friendly experience. With a commitment to sourcing the finest ingredients, expert blending techniques, and a reputation built on decades of excellence, Harney & Sons continues to be a standout brand for tea lovers worldwide.