Users Voice for Harney

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 02 Apr 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 2
Jan 2023 5 1.5 4.8 3.4 3.3 5
Feb 2023 5 5 5 5 5 1
Mar 2023 5 5 5 5 5 5
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Detailed Harney Review by

Introduction: is a tea company that specializes in providing quality tea blends and products to tea lovers all around the world. The company was founded by John Harney in 1983 in Connecticut, and since then, it has rapidly grown into a trusted brand that is recognized globally. offers a wide range of teas, including black, green, herbal, oolong, white, and others, as well as teaware, gifts, and accessories.

Pros and Cons:

  • Extensive selection of tea products, including a variety of blends and flavors.
  • Fast shipping and delivery services available to all locations around the world.
  • Great deals and discounts available on a regular basis.
  • Individual and wholesale pricing options available.
  • Higher price point compared to other tea brands in the market.
  • Some customers have reported issues with shipping and delivery services.
  • Limited selection of organic teas.

User Experience:

The website is user-friendly and easy to navigate, offering a clean and straightforward layout. The website is mobile-friendly, making it easy for users to shop on the go. The website also offers informative blog posts about tea and tea culture, which is a nice addition for tea enthusiasts.

Pricing and Value for Money:'s tea blends may be costly for some customers, depending on their budget. However, the quality of the tea is worth the price, as the flavor and aroma are unmatched. Additionally, offers frequent deals and discounts, such as free samples with purchases or percentage discounts on certain products. The website also offers wholesale pricing options, making it a good choice for businesses looking to purchase tea in bulk.


Some popular alternatives to include:
  • David's Tea
  • Adagio Teas
  • Teavana

Customer Service: has a knowledgeable and friendly customer service team available to answer any questions or concerns customers may have. The customer service team can be reached via phone, email, or chat, ensuring customers can get the help they need, no matter their preferred method of communication.

Product Quality and Selection: offers a wide variety of tea blends and flavors, with each one carefully crafted to provide a unique and flavorful experience. The tea products are of excellent quality, made with premium ingredients that are sourced from all around the world.

Website Usability:'s website is easy to use and navigate, with a clean and simple layout that makes it easy for customers to find what they need. The website's search bar allows customers to quickly find specific tea blends or products, while the categories and filter options help customers narrow down their preferences.

Returns and Exchanges: has a straightforward and easy-to-follow return and exchange policy, ensuring customers are satisfied with their purchases. Customers can initiate returns or exchanges via phone, email, or chat, and the customer service team will provide further instructions.

Promotions and Discounts: offers frequent promotions and discounts to its customers, including free samples with purchases or percentage discounts on certain products. Customers can also sign up for the mailing list to receive exclusive deals and promotions.

Reputation: has a strong reputation in the tea industry and has been recognized for its quality and selection of tea blends. John Harney, the founder of, is also a respected figure in the tea community.

Payment Options: accepts various payment options, including credit cards, PayPal, and Amazon Pay. Customers can also save their payment information for faster checkout in the future.

Loyalty Programs: does not currently offer a loyalty program.

Customer Reviews:

Customer reviews for are generally positive, with many customers commenting on the quality and taste of the tea blends. However, some customers have reported issues with shipping and delivery services, which can be a cause for concern for those who are considering purchasing from

Community Involvement: is a member of various tea organizations and is actively involved in the tea community. The company supports various charitable organizations, including the Whole Planet Foundation and the Special Olympics.

Shipping and Costs: offers fast and reliable shipping services to all locations around the world. Shipping costs are calculated based on the weight and destination of the package, with options for faster delivery available at an extra cost. Customers can also opt for free shipping on orders over a certain amount.