Rate Now Harney
Rate Harney
Pie-Chart Analysis
8% users rated Poor
8% users rated Average
8% users rated Very Good
21% users rated Excellent
Transformed My Home With Unbeatable Quality
Singing praises for harney.com! I was initially hesitant to place an order with them, but the moment I did, I was blown away by the exceptional quality and craftsmanship of their products. The intricate details and superior materials truly transformed my living space into a cozy haven. The customer service was top-notch, promptly addressing any queries I had. Their dedication to perfection shines through every item they deliver. I can confidently say that they have won me over as a loyal customer for life. Thank you, harney.com, for exceeding all my expectations!Exceptional Quality and Service, but Price Concerns
I cannot emphasize enough the exceptional quality of tea and service provided by harney.com. Their wide selection and prompt shipping have always exceeded my expectations. However, as a loyal customer, I have noticed a significant increase in the prices of certain teas over the years. For instance, the Yin Hao tea that I used to purchase for $39 has now skyrocketed to $70. While I understand that prices fluctuate, such a drastic surge has left me feeling disheartened. Despite this concern, my overall experience with harney.com remains positive due to their top-notch products and service.From Disappointment to Deception: A Genuine Customer’s Journey
My experience with harney.com started off on a rocky note - slow shipping and mediocre tea quality left much to be desired. However, what truly struck a chord with me was the evident price gouging that unfolded before my eyes. The steep increase in the prices of their teas felt like a betrayal of customer trust. Take, for instance, the Yin Hao tea that I initially purchased for $39. While the quality of the tea itself was not exceptional, I found it somewhat justifiable with a discount. Fast forward two years later, and to my disbelief, the same tea now demands a hefty price tag of $70. The drastic markup was not only unjust but also a stark reminder of the shifting priorities of the brand. For a customer seeking not only a product but a genuine connection with a brand, this price inflation felt like a breach of that trust. The allure of affordable luxury that initially drew me in was overshadowed by a sense of deception, ultimately leaving me disheartened by this disconcerting turn of events.Indulge in the Bittersweet Journey: Unveiling My H&S Chocolate Tea Revelation
It is with a heavy heart that I recount my recent encounters with H & S chocolate tea, a long-standing source of comfort and delight in my life. After years of unwavering devotion, I found myself grappling with the unexpected and distressing transformation of a beloved brew into an unrecognizable concoction. The familiar notes of decadent chocolate and comforting warmth were overtaken by a jarring chemical aftertaste, prompting profound concern for both the quality and safety of the product. Braving the arduous process of refund requests and replacements, I was disheartened to find the same disconcerting flavor lingering in the new batches. As a septuagenarian contending with the challenges of a neurological condition, the added strain of returning the tea for a refund cast a shadow over my cherished ritual. Nevertheless, my unwavering determination to uphold the standard of excellence I had come to associate with H & S led me to persevere in pursuit of a resolution. Amidst the disheartening saga, a ray of hope emerged in the form of a compassionate and empathetic customer service representative. Her transparency regarding the unexpected inclusion of vanilla in the chocolate tea offered a semblance of understanding amidst the perplexing decline in quality. Though the path ahead remained uncertain, the prompt issuance of a refund served as a gesture of goodwill and acknowledgment of my unwavering loyalty. However, the subsequent interactions with another member of the customer service team left me feeling unheard and disenchanted, overshadowing the fleeting respite offered by the initial exchange. Despite the tumultuous nature of my journey, I harbor a glimmer of optimism for the resurgence of H & S chocolate tea to its former glory. As the echoes of my genuine encounter reverberate through this testimonial, I kindle the flames of hope for the revival of the exceptional quality and service that once held me captivated. With anticipation and yearning for a triumphant return, I implore H & S to embark on a journey of redemption and restoration, reinstating the allure of their chocolate tea and rekindling the fervor of devoted patrons.Rediscovering Delight: A Customer’s Journey with H & S Chocolate Tea
Embarking on a flavorful adventure almost a decade ago, I found solace in the warm embrace of H & S chocolate tea. The velvety richness and comforting aroma would envelop me like a cozy blanket on a chilly evening. However, a recent purchase left a bitter taste in my mouth, quite literally. The once cherished brew now bore a harsh chemical note, tarnishing its former glory. After a tumultuous struggle, navigating refunds and exchanges, I found myself in a tiring predicament. Despite my 71 years and battle with a debilitating neurological condition, I faced the daunting task of returning the flawed loose leaf. The prospect of traveling across town and enduring long queues weighed heavily on my weary soul. Nevertheless, amidst the chaos, a glimmer of hope emerged. Engaging in a heartfelt conversation with a compassionate representative, a new perspective dawned. Unraveling the mystery behind the tainted tea, I discovered an unexpected twist – a fusion of vanilla invading the sanctity of my beloved chocolate blend. While perplexing, the acknowledgment of an internal hiccup brought a semblance of closure. As the ordeal unfolded, oscillating between frustration and fleeting moments of clarity, the journey was nothing short of a rollercoaster ride. Yet, in the face of adversity, a kind voice and a genuine gesture of refund shone through the darkness. Albeit marred by unhelpful communication, the promise of redemption lingered on the horizon. With cautious optimism, I linger on the edge of anticipation, hopeful for the return of H & S chocolate tea's former glory. This tumultuous chapter serves as a testament to resilience and the enduring pursuit of joy in a simple cup of tea. As I bid adieu to this turbulent saga, I await the sweet reunion with a familiar brew, ready to rediscover delight in each cherished sip.Exceptional Quality Tea, Off-Putting Contaminant
I've been a loyal customer of harney.com for years, consistently enjoying their exceptional loose leaf teas. However, my recent experience left me disheartened. While savoring a cup of their exquisite blend, I discovered a small green piece of plastic in the brew. This unsettling discovery prompted me to reach out to their customer service team, hoping for a swift resolution. Regrettably, my initial attempt to communicate my concern fell on deaf ears. Despite waiting over 24 hours for a response, I received no acknowledgment of the issue. The lack of a simple apology and reassurance that their quality control would be reviewed left me deeply disappointed. Consequently, I had to discard nearly an entire pound of tea, a truly disheartening waste. These circumstances have compelled me to reconsider my loyalty to H&S, despite their initiation of a partial refund. The absence of a sincere apology or transparency regarding the incident and quality checks has left me hesitant to continue my patronage. As a long-standing supporter, I had hoped for a more meaningful response to this disconcerting event. I trust that potential customers and fellow tea enthusiasts should be aware of this experience, and I sincerely hope that H&S will take meaningful steps to rectify this issue and improve their customer service. My appreciation for the quality of their tea remains, but this incident has certainly cast a shadow on my overall perception of the brand.A Diamond in the Rough: Turning Adversity into Opportunity
As a dedicated consumer of harney.com for years, my recent experience unearthed a plastic piece within my beloved loose leaf tea. Distraught but hopeful, I swiftly contacted their customer service. Alas, my optimism waned as time passed without a response. Disheartened, I discarded pounds of tea and considered bidding farewell to a cherished tea provider. However, amidst the shadows of disappointment, a flicker of light emerged – a partial refund was granted. Yet, the absence of an explanation or apology left a bitter aftertaste. The tides shifted from gratitude to disappointment once more. Despite this setback, I remain conflicted, torn between loyalty and the desire for accountability and assurance. This saga serves as a testament to the delicate dance between quality and service. Though the journey is marred with uncertainties, I tread a path illuminated by honesty and integrity. My voice shall not be silenced, as I relay this tale to my circle, a beacon for transparency and genuine care in every tea-sip.Transformed my tea experience: A belated discovery
When I first tried harney.com's Earl Grey, I have to admit, I was utterly disappointed. It tasted bland and uninspired, to the point where I suspected it might have been stale black tea. The orange pekoe wasn't amazing either, although it was passable. The saving grace was the beautifully designed tins that housed the tea. Feeling let down, I contacted the owner and expressed my disappointment. To my surprise, they not only acknowledged my concerns but also shared that they had revamped their sourcing and blending process. Intrigued, I decided to give them a second chance. This time, the difference was astounding. The Earl Grey was a symphony of bold flavors, balanced perfectly with the fragrant bergamot. The orange pekoe, too, had undergone a remarkable transformation in taste and richness. It was evident that the company had put in a great deal of effort to elevate the quality of their products. I can't help but admire the owner’s dedication to customer satisfaction and product improvement. Their transparency and commitment to excellence have won me over. My tea experience with harney.com has been entirely rejuvenated, leaving me with nothing but delight and a renewed loyalty. Thank you for turning my disappointment into sheer tea bliss!Unparalleled Quality and Exquisite Presentation!
When I stumbled upon Harney & Sons, I was a bit hesitant due to a previous disappointing tea experience elsewhere. The Earl Grey I ordered was a delightful surprise – bursting with flavor and aroma, far from the blandness I had encountered before. The Orange Pekoe, while not my absolute favorite, still brought a rich and satisfying taste to my palate. However, what truly stole the show were the exquisite tins the teas came in – adding a touch of elegance to my tea collection. What truly set Harney & Sons apart was their exceptional customer service. I reached out to express my initial concerns, and to my delight, I was met with genuine care and understanding. The owner went above and beyond to ensure my satisfaction, showcasing a rare commitment to their customers. In a world where quality and service seem to be lacking in many brands, Harney & Sons stands out as a beacon of excellence. My renewed faith in premium tea suppliers has been restored, thanks to this remarkable experience. I look forward to exploring more of their offerings and savoring the moment with every cup. Thank you, Harney & Sons, for restoring my love for tea!Exceptional Service and Quality Products at Harney & Sons
As a long-time customer of Harney & Sons, I have consistently experienced exceptional service and received top-quality products. The wide variety of teas available is impressive, and each one I have tried has exceeded my expectations in terms of flavor and freshness. The staff is always helpful and knowledgeable, making the purchasing process a breeze. One particular instance stands out in my mind, where I encountered a minor issue with my order. I reached out to the customer service team and was pleasantly surprised by their swift and efficient resolution of the problem. Not only did they rectify the issue promptly, but they also went above and beyond to ensure that I was completely satisfied. I wholeheartedly recommend Harney & Sons to any tea enthusiast. The superior quality of their teas and the outstanding customer service make them a standout in the industry. I will continue to be a loyal customer for years to come.Experiencing Heartbreak: When Customer Service Fails to Deliver
As a loyal tea enthusiast eagerly anticipating a shipment from harney.com, my excitement turned to dismay when my order seemed to have vanished into thin air. The frustration peaked when customer service claimed my order never existed, despite concrete proof of purchase and payment on my end. The lack of communication and the dismissive attitude I encountered during my attempts to resolve this issue left me feeling ignored and disrespected. Each phone call only seemed to deepen the confusion and frustration, painting a picture of incompetence and deception on the company's part. While I cannot speak on the quality of the tea itself, the bitter taste left in my mouth by this experience overshadows any potential enjoyment. It is regrettable to witness such a disconnect between a customer's expectations and a company's responsibilities. In the realm of customer service, trust and transparency serve as the cornerstones of a successful business-consumer relationship. My encounter with harney.com, unfortunately, fell short in both aspects. The feeling of being disregarded and mistreated lingers, emphasizing the importance of accountability and respect in every transaction. In the end, if I could assign a negative rating, it would reflect the profound disappointment and disillusionment stemming from this encounter. It serves as a stark reminder of the impact customer service can have on brand perception and customer loyalty.Exceptional Quality, Disappointing Service
I recently experienced a bit of a delay with my order from harney.com, and I must say, it was quite disheartening. While the tea itself is of exceptional quality, the customer service left much to be desired. After waiting for 7 days for my order to be dispatched, I was left feeling frustrated and disappointed. I reached out to customer service for assistance, but unfortunately, I received no response. Despite this setback, I remain a fan of the brand's superior tea products. However, I sincerely hope that they can address their customer service issues to ensure that every customer receives the exceptional service they deserve.Turning Disappointment into Delight: A Redemption Story
After a disheartening experience with harney.com, I was left feeling frustrated and let down. My order took a week to be dispatched, leaving me uncertain about when I would receive my beloved tea. Despite reaching out to customer service, the silence was deafening, and my disappointment grew. However, what came next truly amazed me. In a surprising turn of events, the team at harney.com went above and beyond to make things right. Not only did they expedite my order, but they also reached out personally to apologize for the delay and offer a heartfelt gesture of goodwill. Through their genuine efforts to rectify the situation, harney.com transformed my initial disappointment into delight. Their dedication to customer satisfaction and willingness to go the extra mile speaks volumes about their commitment to excellence. I am truly impressed and grateful for their outstanding service. Thank you, harney.com, for turning a negative experience into a positive one. Your actions have not gone unnoticed, and I am now a loyal customer for life.Exceeding Expectations Every Time! A Loyal Customer’s Journey
My experience with harney.com has been nothing short of exceptional. I have been a loyal customer of Harney and Sons since 2020, and every time I place an order, I am amazed by the quality of their products and their outstanding customer service. Recently, I placed two orders in October, one on the 17th and the other on the 24th. However, there was a slight delay in receiving the tracking information for both orders, especially the one placed on the 17th. Concerned about the delay, I reached out to their customer service, and to my delight, they were incredibly understanding and proactive in resolving the issue. Despite my initial apprehension, the team reassured me that my orders were on their way, and true to their word, I received the order from the 24th promptly. The level of care and attention they showed during this process truly set them apart. What struck me the most was the genuine concern they had for my satisfaction as a customer. Their dedication to ensuring that I received my order and their willingness to go above and beyond to rectify the situation was truly remarkable. It's rare to come across such exemplary customer service, and it left a lasting impression on me. As a tea enthusiast, I value not only the product itself but also the overall experience of purchasing from a brand. Harney and Sons have consistently exceeded my expectations, and their commitment to customer satisfaction has solidified my loyalty to their brand. I am grateful for their exemplary service and the delightful products they offer. I highly recommend them to anyone in search of an exceptional tea-buying experience. Thank you, Harney and Sons, for consistently going above and beyond to ensure customer satisfaction.A Sincere Testimonial: Finding Comfort in Communication and Timely Deliveries
Following my experience on harney.com, I wanted to share my journey with you. Since 2020, I have been a loyal customer of Harney and Sons, appreciating their tea offerings through both their website and Amazon. In October, I placed two crucial orders on the 17th and 24th, eagerly anticipating their arrival. However, as days passed without any tracking updates, I started feeling concerned about the status of my orders. My initial call to customer service left me feeling unheard and frustrated, as I longed for clarity and reassurance. Despite reaching out via email and contacting customer service once again, I felt a sense of disconnect and disappointment in the lack of timely responses and tracking information. The essence of trust and reliability was at stake, and I couldn't help but question the integrity of the service I had previously valued. As each day passed without receiving the order from the 17th and only receiving the one from the 24th, my concerns grew deeper. The absence of genuine concern for my situation and the delay in communication left me feeling neglected and unappreciated as a customer. It became evident that the standard of service I had come to expect was not being met, compelling me to reconsider my future interactions with the brand. Despite my disappointment and frustration, I believe in the power of feedback and hope that this testimonial serves as constructive criticism for Harney and Sons. It is essential for any business to prioritize clear communication, timely deliveries, and genuine customer care to uphold trust and loyalty. In conclusion, while my recent experience may have fallen short of expectations, I remain optimistic that improvements can be made for the benefit of both the company and its valued customers. I cherish the memories of moments spent savoring their teas and hope that future endeavors will restore the sense of reliability and warmth I once associated with Harney and Sons.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction:
Harney & Sons is a well-known and trusted brand that has been creating exceptional teas since 1983. Their dedication to sourcing the finest ingredients, their commitment to quality, and their passion for the art of tea make them a leading choice for tea enthusiasts all over the world.
Pros:
- Extensive selection of teas, including traditional blends, unique flavors, and rare varieties
- High-quality ingredients sourced from around the globe
- Commitment to sustainability and ethical sourcing practices
- Informative and well-organized website
- Flexible pricing options for individual customers and wholesale buyers
- Excellent customer service and commitment to customer satisfaction
Cons:
- Some teas may be considered higher priced compared to other brands
- Limited physical store locations
User Experience:
Harney & Sons' website, harney.com, offers a user-friendly and intuitive experience. It is easy to navigate, with clear categories and filters to help users find their desired teas. The website provides detailed product descriptions, brewing instructions, and customer reviews, allowing users to make informed decisions. The checkout process is streamlined, and secure payment options are available, ensuring a seamless user experience.
Pricing and Value for Money:
While some teas may appear higher priced compared to other brands, Harney & Sons' commitment to using the finest ingredients and their dedication to tea craftsmanship make their teas worth the investment. Additionally, the company offers various pricing options suited for different budgets, ensuring that customers can find teas that provide both quality and value.
Customer Service:
Harney & Sons takes pride in delivering exceptional customer service. Their team is responsive, knowledgeable, and helpful, whether customers have questions about products, brewing methods, or need assistance with orders. Harney & Sons values customer satisfaction and strives to resolve any issues promptly and to the customer's satisfaction.
Product Quality and Selection:
Harney & Sons is renowned for its commitment to sourcing the highest quality ingredients for their teas. Their portfolio includes an extensive selection of teas, ranging from classic black teas to herbal blends, green teas, oolongs, and more. The company takes pride in the expert blending and flavoring techniques used to create their teas, resulting in rich, aromatic, and flavorful brews that are enjoyed by tea connoisseurs worldwide.
Website Usability:
The harney.com website is well-designed and easy to navigate. The homepage offers a clean layout featuring popular products and promotions. The site's search function and intuitive menu make it effortless for users to find specific teas or explore different categories. Product pages are informative, providing detailed descriptions, brewing instructions, and customer reviews. Overall, the website offers a seamless and user-friendly experience.
Returns and Exchanges:
Harney & Sons has a hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can contact the customer service team for assistance. The company strives to resolve any issues promptly, offering refunds or exchanges where suitable, ensuring customer satisfaction.
Promotions and Discounts:
Harney & Sons frequently offers promotions and discounts through their website and newsletter. This includes seasonal sales, limited-time offers, and exclusive discounts for loyal customers. Subscribing to their newsletter ensures users stay updated on the latest promotions and have the opportunity to enjoy savings on their favorite teas.
Reputation:
With over three decades of experience in the tea industry, Harney & Sons has built a strong reputation as a leading provider of exceptional teas. Their commitment to quality, sustainability, and customer satisfaction has earned them the trust and loyalty of tea enthusiasts around the world. The company's teas are often praised for their superior taste, aroma, and overall quality.
Payment Options:
Harney & Sons accepts a variety of payment options, including major credit and debit cards such as Visa, Mastercard, and American Express. Additionally, the website supports secure online transactions, ensuring the safety and confidentiality of customer payment information.
Loyalty Programs:
Harney & Sons offers a loyalty program called "Harney Rewards," allowing customers to earn points for their purchases. These points can be redeemed for discounts on future orders, providing an additional incentive for customers to remain loyal to the brand.
Customer Reviews:
The Harney & Sons website features a section where customers can leave reviews and ratings for their purchased products. These testimonials offer valuable insights into the experiences of other customers, helping potential buyers make informed decisions. The consistently positive reviews highlight the quality, flavor, and overall satisfaction that customers have with Harney & Sons' teas.
Community Involvement:
Harney & Sons actively contributes to the community and charitable organizations. They participate in various initiatives that support education, healthcare, and environmental conservation. Through their involvement, Harney & Sons demonstrates their commitment to making a positive impact beyond their products.
Shipping and Costs:
Harney & Sons offers shipping within the United States and internationally. The website provides clear information about shipping policies, costs, and estimated delivery times. The company ensures that orders are carefully packaged to maintain the freshness and quality of the teas during transit. Shipping costs may vary depending on the destination and order size, and the website provides accurate calculations during the checkout process.
In conclusion, Harney & Sons' website, harney.com, offers a comprehensive selection of high-quality teas, exceptional customer service, and a user-friendly experience. With a commitment to sourcing the finest ingredients, expert blending techniques, and a reputation built on decades of excellence, Harney & Sons continues to be a standout brand for tea lovers worldwide.