Harrods Reviews

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20 Reviews

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J Jackalyn Ewins
57 days ago

Exquisite Service at the Champagne Bar

When I stepped into the Champagne Bar at Milton Keynes Harrods, I was greeted with a level of hospitality and expertise that surpassed all my expectations. The staff's warm personalities and profound knowledge of the finest champagnes added an extra sparkle to my visit. The attentive team not only guided me through the impressive selection of bubbly but also shared captivating stories and insights about each label, making the experience both enriching and enjoyable. Their passion for their craft was truly contagious, elevating my champagne tasting to a delightful and memorable occasion. I was impressed by the staff's ability to create a welcoming and sophisticated atmosphere while maintaining a genuine and approachable demeanor. Their seamless blend of professionalism and amiability truly set the bar high for excellent service. My time at the Champagne Bar was not just about savoring world-class champagne; it was about connecting with a team that takes pride in curating extraordinary experiences for their guests. The staff's personality and knowledge undoubtedly enhanced my visit, leaving me with a lasting appreciation for the exceptional service at Harrods. I highly recommend indulging in the exquisite offerings at the Champagne Bar, where the staff's dedication to hospitality and expertise shines through, making every visit a truly special one. Thank you, Harrods, for an unforgettable experience.
A Adm
58 days ago

Transforming Our Scent Experience: A Tribute to Ahmed at Fueguia

Our quest for a new signature scent led us to the enchanting world of Harrods, where choices abound on the 6th floor. Amidst this olfactory paradise, we were fortunate to encounter Ahmed at Fueguia. His passion for the brand was palpable as he shared the essence of each fragrance with us, leaving us thoroughly impressed. What set Ahmed apart was his genuine approach - never once did he push a sale, instead encouraging us to explore other options on the floor. However, deep down, we knew that our hearts had already settled on the scents from Fueguia. Upon our return, Ahmed greeted us with a knowing smile, acknowledging our inevitable decision. With his warm hospitality and product knowledge, Ahmed guided us to select 5 scents that we now cherish. His genuine nature and expertise not only enhanced our shopping experience but also left a lasting impression. Thanks to Fueguia and Ahmed, we now revel in scents that captivate and endure, evoking curiosity wherever we go. Ahmed truly embodies the essence of exceptional customer service and product advocacy - a true gem in the world of fragrance.
S Simi Akinsuyi
59 days ago

Exemplary Customer Care: A Heartfelt Gratitude

I am compelled to share my recent interaction with harrods.com that left me in awe of their impeccable service. Let me highlight the exceptional dedication of Sharon and Luke at Lakeside, whose guidance and patience turned a potentially challenging transaction into a delightful experience. Despite the complexities of setting up Google Pay on my phone, they remained steadfast, providing unwavering support throughout. In moments where I felt apologetic for the time taken, their reassuring demeanor and professionalism shone through, creating a positive and unforgettable encounter. My heartfelt thanks to Sharon and Luke for exemplifying true customer care - you have truly set a remarkable standard! ✨🙏
W Weybridgegirl
59 days ago

A Heartfelt Journey with Harrods.com – Brightening Troubled Paths

As I reflect on my recent experience with harrods.com, I am compelled to share my journey beyond the surface. Initially met with frustration and disappointment, a glimmer of hope emerged in the shadow of uncertainty. The seemingly rocky road of returning goods and withheld funds has transcended into a testament of resilience and justice. While the vanilla response may have left me disheartened, it was through perseverance that I unearthed the true essence of customer service. The adversity faced was not merely in the mishap but in the navigation through the customer services team. However, amidst the chaos, a silver lining emerged – a newfound determination to seek fairness and accountability. Receiving a closure email after an "internal investigation" may have signified an end, but for me, it marked a beginning. Empowered by the ordeal, I refused to succumb to mistreatment. Instead, I sought guidance from the Citizens Advice Bureau, paving the way for a formal complaint to Trading Standards against Harrods. To those who find themselves in a similar predicament, I implore you: do not yield to injustice. Stand firm, seek support, and take action. Every setback can be a stepping stone towards a brighter resolution. My journey with harrods.com may have begun with dismay, but it culminated in a quest for fairness and integrity. Let our voices be heard, and may our experiences echo for those who follow.
K Kainan Liu
59 days ago

Exemplary Service from Dyson’s Stellar Team!

I had the pleasure of experiencing exceptional service during my recent visit to harrods.com to purchase a Dyson hairwrap. Rukayyah went above and beyond, showcasing both patience and a welcoming demeanor throughout the entire process. Her expertise and assistance in selecting the perfect product for me were truly invaluable. What truly stood out was the genuine warmth I received from Lucy. Despite not making a purchase from her, Lucy's kindness and enthusiasm made a lasting impression. Her dedication to providing top-notch customer service to everyone she encountered was truly commendable and indicative of Dyson's commitment to excellence. The outstanding team at Dyson, including Rukayyah and Lucy, not only made my shopping experience hassle-free but also left me with a sense of appreciation for their exceptional service. Kudos to the entire Dyson team for making my visit to harrods.com a memorable and delightful one!
S Stacey Heslop
59 days ago

Incredible Quality, Room for Improvement

I recently had the pleasure of shopping at harrods.com, and I must say, the products I purchased were of exceptional quality. The craftsmanship and attention to detail truly stood out to me, making every penny worth it. From luxurious accessories to elegant apparel, I found exactly what I was looking for. However, I was a tad disappointed by the disparity in treatment compared to other customers in the store. While the products spoke for themselves, I believe that every customer should receive equal and exceptional service regardless of their background or appearance. Despite this shortcoming, my overall experience with harrods.com was positive, thanks to the top-notch products that exceeded my expectations. I will definitely be returning for more, hoping to see improvements in customer service to match the excellence of their products. Thank you for a memorable shopping experience!
D driftwood
59 days ago

Transformative Experience & Unparalleled Quality

From a place of disappointment and frustration, my journey with harrods.com took a surprising turn towards exceptional customer service and product excellence. After encountering a flaw in my beloved Loro Piana Traveller jacket, purchased from Harrods, I braced myself for a battle against company policies and unaccountability. However, what unfolded was a transformative experience that reinstated my faith in the brand. The initial interaction with the brand manager left me disheartened, as creative excuses shrouded the true responsibility for the quality issue. But, as I persisted, a remarkable shift occurred. The team at Harrods not only acknowledged the fault but went above and beyond to rectify the situation swiftly and satisfactorily. Their dedication to customer satisfaction was truly unparalleled. Moreover, amidst the storm of discontent, a ray of transparency emerged. The issue of GDPR violation regarding marketing emails, which initially tainted my perception, was addressed promptly and with genuine concern. The brand's commitment to rectifying their mistake and ensuring compliance with legal standards was not just commendable but showcased a level of integrity rarely seen in the industry. In conclusion, my experience with harrods.com transcended from shockingly poor to remarkably transformative. The blend of exceptional customer service, unparalleled product quality, and a commitment to rectifying mistakes with integrity has not only won me back as a loyal customer but has set a new standard for excellence in the retail industry. Thank you, Harrods, for turning a negative situation into a resoundingly positive one.
K Kit Ng
59 days ago

Unforgettable Journey with Samim: A Rolex, Harrods Gem

Crafted with sheer admiration, my testimonial for harrods.com resonates with heartfelt gratitude towards the exceptional service provided by Samim at Rolex, Harrods. Through the years, Samim has not only been an impeccable Sales Associate but a true ambassador of the Rolex brand. His professionalism and wealth of knowledge shine through as he meticulously guides me in selecting timepieces that seamlessly align with my personality and lifestyle. Samim's unwavering dedication to ensuring a personalized and memorable experience speaks volumes about his commitment to customer satisfaction. Each visit to Rolex, Harrods, facilitated by Samim, transcends the ordinary; it transforms into a joyful and enlightening journey filled with horological wonders and insightful discussions. I am continually amazed by Samim's ability to create a warm and welcoming atmosphere, making me feel valued and appreciated as a patron. His attention to detail and genuine care go above and beyond, leaving an indelible mark on each interaction. My association with Samim has not only enhanced my watch collection but has also enriched my understanding and appreciation of the Rolex brand. In conclusion, Samim's unparalleled service at Rolex, Harrods, is a true testament to his dedication and passion for exceeding customer expectations. I am profoundly grateful for the unparalleled experiences he has facilitated, making each encounter a cherished memory to treasure.
P Pauline Delahunty
59 days ago

A Memorable Experience with Karen at Dior: A Heartfelt Thank You

When I visited Harrods.com, I had the pleasure of meeting Karen at Dior, and her warmth and friendliness truly made my day. Her exceptional customer service went above and beyond, leaving a lasting impression on me. Karen's kindness transformed a simple shopping trip into a memorable experience, and I am truly grateful for her genuine care and attention. Thank you, Karen, for your outstanding service and for brightening my day at Harrods. Your dedication and sincerity truly set you apart, making my visit to Dior a truly special one. I look forward to returning soon, knowing that exceptional service like yours awaits.
S Steve
60 days ago

Unforgettable Delight: A Tribute to Harrods Tea Room Experience

This testimonial is a token of my deep appreciation for the exquisite service offered at Harrods Tea Room. The Cream Tea experience not only met but exceeded my expectations, truly becoming the icing on the cake of my day. The staff's impeccable attention to detail and warm hospitality enriched every moment, making us feel truly valued as guests. A highlight of the visit was the enchanting piano performance by Giasepe, setting a melodic backdrop that elevated our time to a whole new level of sophistication and charm. Thank you, Harrods, for creating such a memorable and delightful experience that will forever hold a special place in my heart.
O Ola
60 days ago

Remarkable Experience: A Testimonial for Harrods.com

I cannot help but express my gratitude for the exceptional customer service I received from harrods.com. The attention to detail and the high quality of produce exceeded my expectations. The Chanterelles I ordered arrived fresh, with a delightful aroma that evoked memories of a forest. Furthermore, I was delighted to find my favorite lipstick brand, Chantecaille, available on the website. Taking advantage of a special offer, I chose a new shade and was thrilled with my purchase. Additionally, the coconut/mango cake I ordered was a sheer delight, leaving me craving for more. Thank you harrods.com for consistently delivering an unforgettable shopping experience! 🌺🌺🌺
A Andrew Parker
60 days ago

Gratitude Overflowing: A Heartfelt Tribute to Lovedeep’s Exceptional Service at harrods.com

I can't thank Lovedeep enough for his exceptional service at harrods.com. His recommendations for Jonathan Adler products were spot on and truly transformed my shopping experience. Not only was he helpful and knowledgeable, but his kindness and positivity radiated through our interaction, making my day brighter. Lovedeep's dedication to providing top-notch service is truly commendable, and I am grateful for the personalized attention he provided. Thank you, Lovedeep, for going above and beyond to make my shopping experience memorable and enjoyable.
A abang ja
62 days ago

Exquisite Service: A Beacon of Excellence

Embarking on a journey to find the perfect timepiece, I stumbled upon harrods.com, where an encounter with sales advisor Ediz Hassan transformed a simple shopping experience into a memorable moment. His attentiveness and unparalleled assistance left an indelible mark, elevating my visit beyond just acquiring a watch. The human touch displayed by Ediz resonated deeply, enriching my interaction and showcasing true customer care. I am immensely grateful for the exceptional service received, which made my time at the shop truly extraordinary. Thank you for the warm hospitality and the impeccable guidance. This experience has etched a lasting impression, ensuring my return in the future. I look forward to more delightful moments at Harrods, where customer service shines brightly, just like the watches they offer.
J J Fowler
63 days ago

A Shine Like No Other: My Harrods Experience Unveiled

From the moment I stepped into Harrods, I was enveloped in luxury and elegance. However, it was Louise who truly made my visit unforgettable. Her attention to detail and personalized approach made me feel like a star on the red carpet. With her expert guidance and keen listening skills, she not only helped me find the perfect dress but also ensured that it exceeded all my expectations. As I navigated through racks of stunning designs, Louise's insight and feedback were invaluable. She patiently catered to my preferences and requirements, offering suggestions that perfectly aligned with my style. What truly stood out was her genuine commitment to ensuring that I left with a dress that made me feel confident and beautiful. Throughout the entire process, Louise's professionalism and warmth shone brightly, turning what could have been a daunting shopping experience into a delightful journey of self-discovery. Her willingness to go above and beyond by holding the dress for me and allowing me the space to make my decision showed a level of care and dedication that is rare to find. Thanks to Louise, I not only found the dress of my dreams at Harrods, but I also discovered a renewed sense of self-assurance and empowerment. Her exceptional service and unwavering commitment to customer satisfaction truly set a standard that is unmatched. Thank you, Louise, for giving me the star treatment and helping me shine like never before!
G gurjit virdee
63 days ago

An Unforgettable Shopping Experience at Harrods

Diving deep into my recent purchase from Harrods, I cannot help but express my utter joy and satisfaction. The standout star of my shopping journey was Samim, whose exceptional customer service elevated my experience to new heights. Not only did he guide me through the myriad options with expertise and patience, but he also made me feel like a valued guest in the esteemed halls of Harrods. The Rolex I purchased not only met but exceeded my expectations, a testament to the quality and luxury synonymous with the Harrods brand. Samim's personalized attention and warm demeanor ensured that I left the store not just as a customer, but as a delighted patron eager to return. My time at Harrods was not just a shopping excursion; it was a memorable experience that I will cherish. Samim's hospitality and the unmatched quality of the product have left an indelible mark on me, ensuring that I will be a returning customer for years to come. Thank you, Harrods, for making every purchase feel like a special occasion.

Harrods.com: A Comprehensive Review

Welcome to our comprehensive and informative review of harrods.com, one of the world's most renowned luxury department stores now accessible online. In this review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Unparalleled collection of luxury products
  • Exclusivity of designer brands
  • Effortless browsing and intuitive website navigation
  • Secure payment options
  • Worldwide shipping
  • Cons:
  • Prices may be prohibitive for some customers
  • Limited selection of lower-priced items
  • No free shipping options
  • Product availability may vary

User Experience

Harrods.com provides a seamless and enjoyable user experience. The website features a visually pleasing layout, with clear category and subcategory menus to aid navigation. The search function is highly efficient, allowing users to easily find products of interest. Additionally, product pages offer comprehensive information, including detailed descriptions, sizing guides, and high-resolution images, enabling customers to make informed purchasing decisions.

Pricing and Value for Money

Harrods.com offers luxury products that reflect their prestigious reputation. While the prices may be higher than average, customers can expect exceptional quality, craftsmanship, and exclusivity. Despite the premium pricing, Harrods occasionally offers promotions and discounts, making it possible for customers to acquire their desired items at a more affordable price point.

Customer Service

Harrods.com is renowned for its exceptional customer service. Their knowledgeable and friendly staff is readily available to assist customers with inquiries or concerns via phone, live chat, or email. Prompt responses, effective problem resolution, and a commitment to customer satisfaction are the hallmarks of their outstanding service.

Product Quality and Selection

Harrods.com showcases a remarkable range of products, meticulously curated to fulfill the desires of luxury shoppers. The website offers a diverse selection of designer fashion, accessories, beauty products, home decor, and much more. Harrods' commitment to carrying only the finest brands ensures that customers enjoy unparalleled product quality and exclusivity.

Website Usability

Harrods.com boasts a user-friendly website that is both aesthetically pleasing and easy to navigate. The intuitive layout, along with well-organized categories and filters, allows users to effortlessly browse through the vast array of products. The checkout process is streamlined, ensuring a hassle-free shopping experience.

Returns and Exchanges

Harrods.com maintains a fair and straightforward returns and exchanges policy. Customers can initiate a return or exchange within a specified timeframe, provided the items are in their original condition and accompanied by the necessary documentation. Detailed instructions and support are provided to guide customers through the process.

Promotions and Discounts

Harrods.com occasionally offers promotions and discounts on selected items, adding value for money. These promotions can be accessed through the website and are often well-publicized to ensure customers are aware of the opportunities available to them.


Harrods is globally recognized as a symbol of luxury and excellence. With a rich history that spans over a century, Harrods has established itself as an authority in the luxury retail industry. The online platform, harrods.com, upholds the same level of quality, exclusivity, and prestige, further cementing its reputation among customers and industry professionals alike.

Payment Options

Harrods.com accepts various secure and convenient payment options, including major credit cards, debit cards, and PayPal. This flexibility ensures customers can choose the payment method that suits them best while maintaining the highest standards of security.

Loyalty Programs

Harrods operates an exclusive loyalty program, Harrods Rewards, for its valued customers. By joining this program, members can enjoy a range of benefits, including rewards points, access to exclusive events, personalized offers, and more. The program enhances the overall shopping experience and encourages customer loyalty.

Customer Reviews

Harrods.com garners positive customer reviews due to its exceptional quality products, seamless website experience, and outstanding customer service. Customers appreciate the attention to detail, exclusivity, and reliability associated with Harrods, often highlighting their satisfaction with their purchases and interactions with the brand.

Community Involvement

Harrods actively engages in philanthropic endeavors, supporting various charitable initiatives and organizations. Their commitment to social responsibility and community involvement underscores their dedication to making a positive impact both within and beyond the luxury retail sector.

Shipping and Costs

Harrods.com offers worldwide shipping to cater to its international clientele. While shipping costs vary depending on the delivery destination and selected shipping method, the website provides transparent information regarding these charges during the checkout process. Customers have the option to select the most suitable shipping method to fulfill their needs.

In conclusion, harrods.com provides an exceptional online shopping experience, ensuring customers have access to luxury products of the highest quality. With their unrivaled collection, user-friendly website, outstanding customer service, and commitment to excellence, Harrods continues to set the benchmark for luxury online retail.