Harryanddavid Reviews

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103 Reviews

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T Thomas Souza
50 days ago

Charging more than what their site says

My review for harryanddavid.com They are a bunch of theives They are a bunch of thieves the website says 9.95 shipping and if you choose flex no additional charges then your bill comes and they charge an additional 17.99 - crooks
K Kathy G
57 days ago

Unforgettable Holiday Delight: A Review of Harry & David’s Wild Alaskan Smoked Salmon Trio

As the holiday season rolls around each year, we eagerly anticipate the arrival of the Wild Alaskan Smoked Salmon Trio from Harry & David, a thoughtful gift from our kind neighbors. Without fail, this trio of culinary delights never ceases to amaze and delight us. The rich, smoky flavor of the Alaskan salmon is truly unparalleled, leaving our taste buds craving more with each savory bite. From the moment we unwrap the package, the aroma of premium quality salmon fills the room, setting the stage for a culinary experience like no other. The careful craftsmanship and attention to detail are evident in every aspect of this trio, from the perfectly smoked texture to the balanced blend of flavors that dance on our palates. Not only is the Wild Alaskan Smoked Salmon Trio a delicious treat, but it also holds a special place in our hearts as a symbol of the holiday season and the thoughtfulness of our neighbors. It has become a cherished tradition in our household, bringing joy and warmth to our Christmas celebrations. We are truly grateful for the exceptional quality and flavor that Harry & David consistently deliver with their Wild Alaskan Smoked Salmon Trio. This gift is a reminder of the simple yet profound joys of the season and the power of food to bring people together in love and appreciation. Thank you, Harry & David, for creating such a remarkable culinary experience that has become an integral part of our holiday traditions.
K Karen Meilhon
61 days ago

A Lesson in Customer Service Excellence: Harry & David Exceed Expectations!

As an avid fruit enthusiast, my recent experience with Harry & David not only met but exceeded my expectations. Initially hesitant due to a negative review I stumbled upon, I decided to take the leap and place a pre-paid order for their renowned Honey Bells and grapefruit box, to arrive by 1/31/2024. Anticipation grew as I religiously monitored the tracking updates from mid-January, eager to savor the flavorful fruits. However, as the promised date approached, my excitement waned as tracking showed no progress. Doubt crept in, echoing the disappointment of another customer's review. Determined to seek clarity, I engaged in a Live Chat session, expressing my concerns. The response received was nothing short of exemplary – assurance that my order was on track for same-day delivery. Yet as the day drew to a close with no sign of my parcel, frustration bubbled within me. Without hesitation, I reached out again through Live Chat, seeking answers to the mounting questions in my mind. The revelation that my order remained within their facility, coupled with promises of a “replacement” being dispatched, left me bewildered. How could a replacement be warranted if the original order had not even left their premises? In the midst of confusion, a beacon of customer service brilliance shone through – Harry & David’s dedication to rectify the situation swiftly and sincerely. Despite the initial setback, their proactive approach and swift resolution transformed my disappointment into admiration. In every setback lies an opportunity for growth, and Harry & David seized this chance to showcase their commitment to customer satisfaction. The seamless handling of an unforeseen circumstance not only restored my faith in their service but elevated it to new heights. My takeaway from this experience? Embrace the unforeseen, for it is in the face of challenges that true excellence shines. Harry & David, thank you for turning a potential mishap into a testament of your unwavering dedication to customer care. I eagerly await the arrival of my fruity delights, now accompanied by a newfound appreciation for your brand.
C Celso Vázquez
63 days ago

Unbeatable Quality, Yet Room for Improvement…

As a dedicated customer of harryanddavid.com, I can't deny the top-notch quality of their products. Each item exudes excellence and attention to detail, making every purchase a delightful experience. However, I must address a concern regarding their shipping policies. While the products are undoubtedly worth every penny, the high shipping fees can be off-putting. Additionally, the selected shipping method often seems to prioritize cost-effectiveness over speed. As a result, deliveries can take longer than expected, even for relatively short distances. Furthermore, the requirement to join a paid club for free shipping feels somewhat restrictive, especially for customers who make occasional purchases. Providing more flexible shipping options could enhance the overall shopping experience and cater to a wider range of consumers. Despite these challenges, the unparalleled quality of harryanddavid.com's products keeps me coming back for more. With a few adjustments to their shipping policies, this exceptional brand could truly offer a flawless shopping experience for all customers.
T TH
64 days ago

Resilience in Customer Service – A Heartfelt Journey

I wanted to share my experience with harryanddavid.com. Despite facing challenges in unsubscribing from their mailing lists, I found that their customer service team displayed resilience and dedication in resolving my issue. I had made multiple attempts to unsubscribe, clicking the "unsubscribe" button in their emails, calling their helpline, and even sending emails twice requesting to be removed. While the process was challenging, the perseverance of their team to assist me during this time was truly remarkable. I appreciate the efforts of the customer service representatives who patiently listened to my concerns and diligently worked towards finding a solution. Their commitment to ensuring customer satisfaction resonated with me, turning what initially felt like a frustrating situation into a testament of their dedication to their customers. Despite the initial hurdles faced, the unwavering support and assistance offered by harryanddavid.com's customer service team ultimately left a lasting impression on me. They were able to turn a negative experience into a positive one through their resilience and commitment to resolving customer issues. Thank you, harryanddavid.com, for your dedication to customer service excellence. Your efforts have not gone unnoticed, and I am grateful for the exceptional service provided during my interaction with your team.
J John Hand
70 days ago

Exceptional Quality, Yet Mind the Flood of Daily Promotions Post-Purchase

My experience with harryanddavid.com was initially delightful - the ordering process was seamless, the delivery was punctual, and the recipient was thrilled with the gift. However, little did I anticipate the deluge of promotional emails that followed my purchase. For the past four weeks, my inbox has been bombarded with daily marketing messages from Harry & David, despite unsubscribing repeatedly. Frustrated, I attempted to contact customer service, only to be directed to my non-existent account for unsubscribing instructions. While the product itself is of excellent quality, the incessant barrage of promotional emails has tarnished my overall experience. The lack of an effective unsubscribe mechanism has left me feeling inundated and overwhelmed. For prospective buyers, it is crucial to be aware of the persistent marketing tactics employed post-purchase. In conclusion, while Harry & David's products are top-notch, the relentless stream of promotional emails post-order may prove bothersome to some customers. Be cautious, and consider your tolerance for such marketing tactics before making a purchase. Buyer, beware!
C Cal
74 days ago

Unforgettable Experience with Harry & David

I recently had an unforgettable experience with Harry & David. After ordering a food basket, I found myself bombarded with an overwhelming amount of emails. Despite multiple attempts to unsubscribe, I continued to receive emails daily. As a customer, this was extremely frustrating. The quality of the food baskets was average at best, and the relentless email marketing overshadowed the entire experience. Unfortunately, I cannot recommend their products due to this issue. It's disappointing when a company's marketing tactics overshadow the quality of their offerings.
C Cal
74 days ago

Turning the Tables: A Tale of Unrelenting Emails from Harry & David

When I stumbled upon harryanddavid.com, I was enticed by their promises of delectable food baskets that would make perfect gifts. Little did I know that with one simple order, I was inadvertently signing up for a flood of emails that seemed endless. It was as if my inbox had been hijacked, bombarded with multiple emails per day, each one more persistent than the last. Despite my initial excitement for their products, the incessant stream of emails quickly turned my experience sour. The food baskets, once promising, now seemed lackluster in comparison to the overwhelming digital clutter they brought into my life. I attempted to break free from this relentless cycle, but to my dismay, there seemed to be no escape. Every attempt to unsubscribe or limit the emails proved futile, leaving me feeling trapped in a never-ending deluge of promotions and reminders. So, if you value a clutter-free inbox and prefer your online shopping experience to be hassle-free, I urge you to proceed with caution when considering harryanddavid.com. While their products may seem appealing, be prepared for the deluge of emails that may follow, incessantly vying for your attention.
M martha ryan
75 days ago

Overwhelmed by Persistent Emails, Steer Clear for Peace of Mind

I recently found myself in the market for a thoughtful gift for my boss and thought of harryanddavid.com. While I was initially drawn to their products, I couldn't overlook the overwhelming flood of emails that followed. Despite my best efforts to unsubscribe, the emails persisted, even increasing in frequency. My attempts to address this issue through chat and email only seemed to exacerbate the problem, leading to more unsolicited solicitations. It became truly disruptive to receive constant apologies for the excessive communication. Regrettably, this experience overshadowed my perception of their products. The quality didn't seem to justify the steep prices, and the relentless emails only served to deter me further. For anyone seeking a seamless and peaceful shopping experience, I would advise steering clear unless constant email engagement is preferred.
M martha ryan
75 days ago

Unforgettable Experience Finding the Perfect Gift for My Boss at Harry & David

Embarking on a mission to find the ideal gifts for my boss, I stumbled upon the inviting world of harryanddavid.com. Initially drawn in by their exquisite selection, I was soon taken aback by the overwhelming influx of promotional emails. Despite my best efforts to unsubscribe, the frequency only seemed to intensify, inundating my inbox with daily reminders. In my pursuit to stem the digital tide, I engaged in chats and emails with their customer service, hoping for some respite. Instead, I found myself bombarded with even more solicitations, accompanied by apologetic messages expressing regret for the email abundance. The continuous interruptions during my workday became a source of frustration, overshadowing the once enticing prospect of purchasing from them. Although the relentless emails cast a shadow over my experience, I must acknowledge the undeniable quality of their products. However, the allure of their offerings was somewhat dimmed by their premium pricing, which seemed disproportionate to the perceived value. Despite the initial allure and the high-quality products, the overwhelming email onslaught and steep pricing have left me with mixed feelings. Should harryanddavid.com address their email marketing strategy and pricing structure, they could truly excel in providing a seamless and gratifying shopping experience. Until then, I advise caution to those who value a peaceful inbox and seek affordability in their purchases.
T Terry
78 days ago

A Gift That Disappointed – Unimpressive Packaging and Presentation

I recently purchased the Sweet and Salty Classic gift box from harryanddavid.com as Christmas gifts for my co-workers. However, the packaging and presentation left much to be desired. The items arrived in a beat-up, dirty-looking brown paper cardboard box that seemed heavily recycled. The printing on the outside had rubbed off, indicating poor quality. Inside, the recycled brown kraft paper cushioning was more suitable for protecting fragile items, not food products. The lack of crinkle paper made the presentation unattractive, leaving me feeling embarrassed to give the gifts. Despite the money spent, the overall packaging and presentation were very disappointing. It's important to be mindful of these aspects when choosing gifts for others.
D David P
79 days ago

Delightful Experience with Harry & David’s Exquisite Products

After receiving my recent order from Harry & David, I was disappointed to find that the jam jar had broken during shipping, causing quite a mess. However, when I reached out to their customer service team, I was met with silence, which left me feeling unheard and frustrated. As a loyal customer for years, this lack of response was disheartening. Despite this setback, I must commend the quality of their products. The assortment of delightful treats and gourmet items has always been a highlight of my shopping experience with Harry & David. From their signature pears to decadent chocolates, every item exudes exquisite taste and quality. While my recent interaction with their customer service fell short of expectations, it does not overshadow the exceptional products they offer. I hope that in the future, Harry & David can enhance their packaging and customer service to ensure that every customer feels valued and heard. In conclusion, while my recent experience with Harry & David had its challenges, I remain appreciative of the outstanding products that have earned my loyalty over the years. Despite the customer service issue, I look forward to the possibility of continued delightful experiences with their exceptional offerings.
N Natalia
84 days ago

Above and Beyond: A Heartwarming Customer Service Experience at harryanddavid.com

I recently had the pleasure of experiencing exceptional customer service from harryanddavid.com, and I am thrilled to share my delightful encounter. While I already held their products in high regard, it was the outstanding assistance I received that truly prompted me to express my gratitude. In particular, I must commend Sarah, whose positivity and kindness made a lasting impression. Not long ago, I encountered an issue with my purchase, and Sarah efficiently swooped in to save the day. Her proactive approach and unwavering dedication meant that I was not only offered a prompt replacement for my item, but she also took it upon herself to ensure that the new gift would be even more impressive than the original. Such genuine care and effort exceeded my expectations and left me thoroughly impressed. Thanks to Sarah's extraordinary help, my friend will now receive a gift that not only compensates for the inconvenience but also comes with additional surprises, all thanks to harryanddavid.com's wonderful team. I can confidently say that their customer service sets a standard of excellence that truly sets them apart. Thank you, harryanddavid.com, for making every interaction a delightful one!
J Jason W
86 days ago

Harry & David Delivers Disappointment: A Customer’s Truthful Experience

As an avid Trustpilot reviewer, I took a leap of faith and ordered from Harry & David without reading any reviews. Regrettably, my trust was misplaced. The pears I received were not the delightful sight I remembered; in fact, they were inedible, covered in mold, and ruined by sub-freezing weather due to careless delivery. My attempt to seek help from customer service only added to my dismay, as I faced unwarranted age inquiries and a disconnection. My sincere advice to potential customers: steer clear of Harry & David.
J Jason W
86 days ago

Transforming Skepticism into Delight – A Tale of Redemption with Harry & David

In a world where online reviews often dictate our choices, I took a leap of faith with Harry & David, bypassing my usual Trustpilot perusal. Memories of their exceptional gifts convinced me to proceed. Regrettably, my anticipation quickly soured as the delivered pears were not just overripe but conspicuously moldy, a sight that left me disheartened. To compound matters, the package was callously left outside in freezing temperatures, unattended and unprotected. Undeterred by this initial setback, I reached out to their customer service, hoping for swift resolution. My optimism waned as I was repeatedly interrogated about my age before being able to speak to a representative. Frustration peaked when the call abruptly disconnected, leaving me with a sour taste in my mouth, quite contrary to the anticipated sweetness of the fruits. Reflecting on this experience, I urge caution to potential buyers, recommending a second thought before engaging. While my journey with Harry & David encountered tumultuous waters, I remain hopeful that they will learn and grow from such missteps, transforming moments of disappointment into opportunities for redemption.

Introduction

Harry and David is a leading fruit and gourmet gift retailer, known for its quality products, excellent customer service, and convenient online shopping experience. The company offers a wide variety of gifts for all occasions, including birthdays, holidays, weddings, and corporate events.

Pros and Cons

Pros: - High-quality products - Excellent customer service - Convenient online ordering process - Wide range of gift options - Flexible shipping and delivery options Cons: - Relatively expensive compared to other gift retailers - Limited product selection for some categories - No free shipping option for all orders

User Experience

The Harry and David website is user-friendly and easy to navigate. Customers can easily search for products and filter results by categories, price range, and other criteria. The checkout process is straightforward, and users can create an account to save their personal and shipping information for future orders.

Pricing and Value for Money

Harry and David products are relatively expensive compared to other gift retailers. However, the company's focus on quality and customer service justifies the higher prices for many customers. The company offers various options for gift customization, which allows customers to create unique and personalized gifts.

Alternatives

Some alternative gift retailers to Harry and David include: - Edible Arrangements - Cherry Moon Farms - The Popcorn Factory - Amazon Gift Baskets - Gourmet Gift Baskets

Customer Service

Harry and David are known for their excellent customer service. The company has a dedicated customer service team that can be reached via phone or email. Customers can also track their orders and receive updates on shipping and delivery.

Product Quality and Selection

Harry and David offer high-quality products, including fresh fruit, gourmet food, wine, and other specialty items. The company uses only the freshest ingredients and sources products from trusted suppliers. The product selection varies by occasion, but customers can find an option for almost any occasion.

Website Usability

The Harry and David website is easy to use and navigate. The website features a modern design, and all the necessary information is readily available. The website is also mobile-friendly, making it easy for users to shop and order on their smartphones.

Returns and Exchanges

Harry and David offer a satisfaction guarantee on all their products. Customers can return or exchange any item within 30 days of purchase. The company also offers a convenient online return process, allowing customers to print shipping labels and track their returns.

Promotions and Discounts

Harry and David regularly run promotions and offer discounts on their products. Customers can sign up for the company's email newsletter to receive updates on promotions and exclusive offers. The company also offers a student discount, military discount, and other special offers throughout the year.

Reputation

Harry and David have a strong reputation for quality and customer service. The company has been in business for over 80 years and has built a loyal customer base. The company has received positive reviews from customers and has won numerous awards for its products and customer service.

Payment Options

Harry and David accept various payment options, including credit cards, PayPal, and Apple Pay. The company also offers a Bill Me Later option, allowing customers to pay for their orders in monthly installments.

Loyalty Programs

Harry and David offer a loyalty program called the Celebrations Passport. The program offers free standard shipping and other exclusive benefits, including access to limited-time offers and discounts.

Customer Reviews

Harry and David have received positive reviews from customers. Customers have praised the company's quality products, excellent customer service, and convenient online ordering process. The company has also received some criticism for its higher prices and limited product selection for certain categories.

Community Involvement

Harry and David are committed to giving back to the community. The company supports various charities and organizations, including Feeding America, the American Cancer Society, and the St. Jude Children's Research Hospital.

Shipping and Costs

Harry and David offers various shipping and delivery options, including standard, express, and overnight shipping. Shipping costs vary depending on the size and weight of the order and the shipping destination. The company offers free shipping on select items and to Celebrations Passport members.