"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Harry and David is a leading fruit and gourmet gift retailer, known for its quality products, excellent customer service, and convenient online shopping experience. The company offers a wide variety of gifts for all occasions, including birthdays, holidays, weddings, and corporate events.
Pros and Cons
Pros:
- High-quality products
- Excellent customer service
- Convenient online ordering process
- Wide range of gift options
- Flexible shipping and delivery options
Cons:
- Relatively expensive compared to other gift retailers
- Limited product selection for some categories
- No free shipping option for all orders
User Experience
The Harry and David website is user-friendly and easy to navigate. Customers can easily search for products and filter results by categories, price range, and other criteria. The checkout process is straightforward, and users can create an account to save their personal and shipping information for future orders.
Pricing and Value for Money
Harry and David products are relatively expensive compared to other gift retailers. However, the company's focus on quality and customer service justifies the higher prices for many customers. The company offers various options for gift customization, which allows customers to create unique and personalized gifts.
Alternatives
Some alternative gift retailers to Harry and David include:
- Edible Arrangements
- Cherry Moon Farms
- The Popcorn Factory
- Amazon Gift Baskets
- Gourmet Gift Baskets
Customer Service
Harry and David are known for their excellent customer service. The company has a dedicated customer service team that can be reached via phone or email. Customers can also track their orders and receive updates on shipping and delivery.
Product Quality and Selection
Harry and David offer high-quality products, including fresh fruit, gourmet food, wine, and other specialty items. The company uses only the freshest ingredients and sources products from trusted suppliers. The product selection varies by occasion, but customers can find an option for almost any occasion.
Website Usability
The Harry and David website is easy to use and navigate. The website features a modern design, and all the necessary information is readily available. The website is also mobile-friendly, making it easy for users to shop and order on their smartphones.
Returns and Exchanges
Harry and David offer a satisfaction guarantee on all their products. Customers can return or exchange any item within 30 days of purchase. The company also offers a convenient online return process, allowing customers to print shipping labels and track their returns.
Promotions and Discounts
Harry and David regularly run promotions and offer discounts on their products. Customers can sign up for the company's email newsletter to receive updates on promotions and exclusive offers. The company also offers a student discount, military discount, and other special offers throughout the year.
Reputation
Harry and David have a strong reputation for quality and customer service. The company has been in business for over 80 years and has built a loyal customer base. The company has received positive reviews from customers and has won numerous awards for its products and customer service.
Payment Options
Harry and David accept various payment options, including credit cards, PayPal, and Apple Pay. The company also offers a Bill Me Later option, allowing customers to pay for their orders in monthly installments.
Loyalty Programs
Harry and David offer a loyalty program called the Celebrations Passport. The program offers free standard shipping and other exclusive benefits, including access to limited-time offers and discounts.
Customer Reviews
Harry and David have received positive reviews from customers. Customers have praised the company's quality products, excellent customer service, and convenient online ordering process. The company has also received some criticism for its higher prices and limited product selection for certain categories.
Community Involvement
Harry and David are committed to giving back to the community. The company supports various charities and organizations, including Feeding America, the American Cancer Society, and the St. Jude Children's Research Hospital.
Shipping and Costs
Harry and David offers various shipping and delivery options, including standard, express, and overnight shipping. Shipping costs vary depending on the size and weight of the order and the shipping destination. The company offers free shipping on select items and to Celebrations Passport members.
Review Description: I have loved Harry and David forever, however, this time was a total disappointment..I ordered two holiday wagons for a total price of $452 dollars..They were not what they showed! One had 4 bags of Moose munch, 1 candy, 2 sausage rolls, small pk crackers and 1 cheese. Nothing like the picture. Plus the site said buy one get one half priced. I paid full price for both..These were gifts for friends. I was beyond disappointed..
👤
Reviewer Name: Kelly Tzoumis
Review Submission Date: 2022-12-13
Review Title: I was erroneously charged shipping g in…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I was erroneously charged shipping g in an order and had the annualPassport. I can’t get anyone to refund the charge and it was charged to one order and not the other on the same day minutes apart.
👤
Reviewer Name: Carol D.
Review Submission Date: 2022-12-12
Review Title: Do not order!!!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: My son sent me a cheese box and I called to obtain the expiration on the cheese and sausage since nothing is stamped on the packages. They were unable to tell me the expiration date. It concerns me since the cheese is supposed to be refrigerated. In addition, the crackers were outdated. Finally, I got to a very nice supervisor and she credited my son's method of payment for the order. I felt awful having to tell my son.
👤
Reviewer Name: Lisa Smith
Review Submission Date: 2022-12-11
Review Title: Received Orchard Deluxe Gift Basket as…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Received Orchard Deluxe Gift Basket as a gift. Just awful, the pears and apples are bruised, wrinkled and inedible. I'm concerned now because I sent several gift baskets to family for Christmas. How embarrassing, and what a waste of money. Tried to write a review on their site, and they filter them. Can't post a photo either.
👤
Reviewer Name: Lesley Guajardo
Review Submission Date: 2022-12-09
Review Title: Don’t waste your money this year!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Don’t waste your money. I’m so disappointed by the quality of pears the last few years. They are small with brown markings all over and they are not tasty. Just mush!If they have a bad crop, then be honest and let your customers know with a discount upfront and the option to purchase or not.
👤
Reviewer Name: MF
Review Submission Date: 2022-12-07
Review Title: Don't use Harry and David
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Don't use Harry and David! They tried to charge my credit card this morning for some sort of "Celebrations Passport" I didn't sign up for. Took me an hour with them to refund it. It is a scam! Terrible company !
👤
Reviewer Name: Myriam Yvonne Rodriguez
Review Submission Date: 2022-12-03
Review Title: OMG YOU ARE THE WORST!!!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: OMG I wished I would have seen this! I ordered their thanksgiving whole meal and all I got was a turkey and one dish! Could not believe it and when I called them they said they would send me the rest of dished on Monday! Thanksgiving is on Thursday you idiot Harry and David you ruined my thanksgiving and will be giving you as many as bad reviews anywhere I can!
👤
Reviewer Name: Phyllis Bice
Review Submission Date: 2022-12-02
Review Title: I stopped using them 2 years ago when…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I stopped using them 2 years ago when they messed up my orders and overcharged me. Nov 30, 2022 they charged my bank account $32.00 which I did not authorize. I called and of course they couldn't tell me why this was charged to me. I ended up having to contact my bank to get refund. Keep a close eye on your banking information, looks they are making improper charges. Worst customer service ever!
👤
Reviewer Name: Ann & John Hopper
Review Submission Date: 2022-12-02
Review Title: Never again!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Used to be a good company. Not anymore. Terrible customer service. Placed on hold over and over again. Lost billing information. Then billed me three times for same order and sent people three boxes each when I'd ordered just one. When I tried to get them to refund charges, they placed me on hold repeatedly. Then when "passing me to a supervisor" the line went dead. Now, I have to get refund through credit card. I will never order from Harry & David again!
👤
Reviewer Name: Cynthia Booker
Review Submission Date: 2022-11-29
Review Title: Unauthorized charges
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Terrible. My invoice was for 3 baskets totaling $340.25. Bank account was charged $655.50. Customer service was awful and they couldn’t explain the charge. Canceled my order and filed a complaint with the BBB. If this doesn’t get resolved I’ll be seeking legal action. These guys need to be shut down!