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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 31 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 5 5 4.8 1.7
Feb 2023 5 1.3 1.8 1.8 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Harveynichols Review by


Harvey Nichols is a luxury department store founded in 1831 in London. Now, it has a strong online presence with, where it offers fashion, beauty, and home products from high-end brands. The website is easy to navigate, with sections on each category and subcategories, and it provides detailed information on each product, including size charts, descriptions, and reviews.

Pros and Cons

Pros: - Vast selection of luxury brands - Free shipping to the UK and a flat fee to other countries - Easy to navigate website - Detailed product information with size charts and reviews - Multiple payment options Cons: - Prices are high - Limited discounts and promotions - Limited product availability in some countries

User Experience

The website has an elegant and clean design, making it easy for users to find products and complete purchases. The search bar is prominently displayed at the top of the page, and users can filter by categories, brands, prices, and sizes. The product pages have high-quality images, descriptions, reviews, and size charts. The website also has a blog section that features popular lifestyle and fashion content.

Pricing and Value for Money

Harvey Nichols offers luxury products, so prices are generally higher than those of other retailers. However, the website does have some items on sale or with discounts, and it offers free shipping to the UK and a flat fee for other countries. While the prices may be high, Harvey Nichols provides value for money by offering high-quality products from well-known luxury brands.


There are several alternatives to, including other luxury department stores like Selfridges and Harrods, as well as online retailers like Net-a-Porter and Farfetch. However, Harvey Nichols has a strong reputation for providing a vast selection of luxury products from well-known brands, and it offers excellent customer service.

Customer Service

Harvey Nichols provides excellent customer service, with phone, chat, and email support available. The website also has a comprehensive FAQ section that covers topics like orders, returns, and delivery. The return policy allows customers to return products within 28 days of delivery, with easy and free returns for UK-based customers. Additionally, Harvey Nichols offers a personal shopping service for customers who need more tailored assistance.

Product Quality and Selection

Harvey Nichols has a vast selection of luxury products from well-known brands, including clothing, beauty, and home goods. The website provides detailed product information, including high-quality images, descriptions, and reviews, which helps customers make informed decisions. The products on are of high quality and sourced from reputable suppliers.

Website Usability

The website is easy to use and navigate, with clear sections and categories for each type of product. The search bar is easy to find and use, and filtering options make it easy for customers to find exactly what they are looking for. The checkout process is straightforward, with multiple payment options, including credit cards and PayPal.

Returns and Exchanges

Harvey Nichols offers a comprehensive return policy, allowing customers to return products within 28 days of delivery. The website provides clear and easy-to-follow instructions for returns, making the process seamless for customers. UK-based customers can also benefit from free and easy returns.

Promotions and Discounts

While Harvey Nichols does not offer many discounts or promotions, it has a sale section with items reduced up to 50% off their original price. Additionally, the website offers some discounts for loyalty program members or for new customers who sign up for the newsletter.


Harvey Nichols has a strong reputation as a luxury department store that offers high-quality products and excellent customer service. The brand has been around since 1831, and its website has been a trusted source for luxury products since its launch.

Payment Options offers multiple payment options, including credit cards like Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna payments. The website uses SSL encryption to ensure secure transactions.

Loyalty Programs

Harvey Nichols has a loyalty program called Rewards, which allows customers to earn points for purchases and redeem them for discounts, experiences, and exclusive events. The Rewards program has several tiers, with higher tiers offering more benefits.

Customer Reviews

The website features customer reviews for each product, providing valuable feedback for potential buyers. The reviews are moderated and verified, ensuring that they are trustworthy and reliable.

Community Involvement

Harvey Nichols is involved in several charitable initiatives, including the Harvey Nichols Foundation, which supports creative industries and young talent. The company also supports local communities through events and donations.

Shipping and Costs

Harvey Nichols provides free shipping to the UK for orders over £150 and charges a flat fee for shipping to other countries. The website provides estimated delivery times for each location and updates customers on the status of their order. Shipping costs are communicated clearly during the checkout process.

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