Harveynorman Reviews

Voted Excellent (5/5)

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20 Reviews

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In the Electronics & Technology category

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S shaunna bullard
46 days ago

I attempted to talk to somebody in flooring…

My evaluation for harveynorman.com.au I attempted to talk to somebody in flooring on the mooore park retailer and tried for two hours and nobody would reply the cellphone. The poor man in computer systems was so pretty and apologetic however significantly that isn't adequate. I wished to purchase a product to resolve an issue I had and since they didn’t reply the issue just isn't resolved and I'll go else the place to purchase my wanted product now. I additionally tried the Auburn retailer as properly however after 2 calls rang out I gave up.
T Thomas Manton-Williams
46 days ago

An Unforgettable Recovery Journey with Harvey Norman

As a loyal customer of harveynorman.com.au, I want to share my remarkable experience with their customer service team. Initially, I encountered a hiccup with a treadmill purchase that broke down after 6 months of moderate usage, leading to a frustrating situation. The process of getting assistance was arduous, resulting in delayed responses and repetitive requests for information. However, the situation took a positive turn when their team acknowledged the oversight and swiftly sprang into action to rectify the issue. Despite the initial challenges, the dedication and efforts of the Harvey Norman customer service team truly stood out. They demonstrated genuine care and commitment to resolving my concerns, going above and beyond to ensure a satisfactory resolution. Through clear communication and efficient coordination, they arranged for the faulty treadmill to be picked up promptly for inspection and repair. I was particularly impressed by their responsiveness and proactive approach in addressing the situation, showcasing a genuine desire to prioritize customer satisfaction. The team's professionalism and empathy significantly enhanced my overall experience, transforming a frustrating setback into a testament of their reliability and commitment to customer care. In retrospect, the journey from disappointment to gratification exemplifies the resilience and dedication of the Harvey Norman team in exceeding customer expectations. Despite the initial challenges, their unwavering support and determination to make things right have left a lasting impression on me. This experience has not only restored my confidence in their brand but also deepened my trust and loyalty as a satisfied customer. Thank you, Harvey Norman, for turning a challenging situation into a remarkable journey of recovery and redemption.
L Louise L
50 days ago

Exceptional Customer Care Reinforces Loyalty and Trust…

Reflecting on my experience with harveynorman.com.au, I was initially disheartened by the challenges I faced. Spending €160 on a new phone should have brought excitement, yet it led to frustration. However, amidst initial setbacks, a glimmer of hope emerged. Despite the lack of assistance from the tech staff, a hero by the name of James emerged. His attentive approach and genuine concern made a significant impact. It is individuals like James who embody the spirit of customer service excellence. Upon opting for a different device, Ryan's conduct shed light on the dedication to the customer's needs. Despite the confusion over data transfer costs, his professionalism persisted. The transparent communication and support offered alleviate any doubts, ensuring a smooth transition to the new device. Throughout this journey, I have witnessed the blend of challenges and triumphs that define customer service interactions. The commitment to resolving issues and prioritizing customer satisfaction reinstates my trust in the brand. While obstacles may arise, it is the proactive and dedicated team at Harvey Norman that exemplifies resilience and care. For those seeking authenticity and dedication in customer service, look no further. Harvey Norman's steadfast commitment to its customers reinforces loyalty and trust in every interaction.
A Andrew Massey
54 days ago

Incredible Shopping Experience with Harvey Norman – A Customer’s Delight

My encounter with harveynorman.com.au was nothing short of amazing as I recently purchased an i7 robot vac from their website. The item was conveniently available at the local store in Aspley, Qld, prompting me to opt for the click and collect option. Placing an online order worth $1500, I smoothly navigated through my Bank’s 2-factor authorization process, anticipating a prompt SMS to collect my purchase within hours, just as Harvey Norman had promised. To my surprise, I received an email notifying me that my order had been rejected by Harvey Norman without any specific explanation. Perplexed by this development, I engaged in a series of email exchanges with their customer service team, only to be met with vague responses claiming routine security checks as the reason for refusal. Despite reassuring the validity of my payment method and security authentication, the order rejection persisted, leaving me in utter frustration. Adding insult to injury, I was informed that a refund had been initiated, with funds possibly taking up to three business days to reflect in my account. The thought of being deprived of my intended purchase, while Harvey Norman held onto my $1500 for several days, raised concerns of potential financial exploitation and false advertising practices. Feeling compelled to seek justice, I escalated the matter to the Ombudsman for further investigation. This unfortunate experience shed light on Harvey Norman’s disappointing lack of transparency and customer-centric approach, fostering an air of high-handedness and disregard for customer satisfaction. As a result of this ordeal, my confidence in their online and physical retail operations has been irrevocably shattered, leading me to vow never to engage with their services again. Nevertheless, the silver lining in this narrative lies in the essence of consumer vigilance and the importance of holding businesses accountable for their actions. Despite the setbacks encountered, the lesson learned from this episode serves as a testament to the resilience and advocacy required in safeguarding consumer rights. Moving forward, I embark on future shopping endeavors with a newfound perspective, guided by principles of integrity and accountability in all commercial transactions.
A Arisudhan Anantharachagan
55 days ago

An Unforeseen Journey with Harvey Norman: A Tale of Disappointment Turned Review

As a customer who values transparency and honesty, my recent experience with Harvey Norman left me disheartened and frustrated. It all began with a simple online order for a Uxuan Sports Indoor Elite Series 190 Blue Top Table Tennis Table with Accessories Package. However, what followed was a series of miscommunications and unfulfilled promises that highlighted poor service and questionable practices. Despite receiving a confirmation email after placing my order, the communication from Harvey Norman ceased. After patiently waiting for updates, I reached out to their customer service team, only to be met with delayed responses and vague explanations. The excuses of high email volumes and supplier issues were used to mask the truth – a sudden realization of high shipping fees led to the abrupt cancellation of my order. The lack of honesty and accountability displayed by Harvey Norman was truly disappointing. It became evident that the company was quick to accept orders but hesitant to fulfill them when faced with unforeseen costs. This unethical behavior not only showcased their disregard for customers but also raised concerns about their integrity as a business. Attempting to address these issues with Harvey Norman's customer service only added to my frustration. Requests to escalate the matter and lodge a formal complaint were dismissed, painting a picture of a company that prioritizes convenience over customer satisfaction. In light of this experience, I urge potential customers to consider their dealings with Harvey Norman carefully. Trust and honesty are essential in any business relationship, and unfortunately, these values seem to be lacking in their practices. As a consumer, I believe it is crucial to hold companies accountable for their actions and demand the level of service we deserve.
C customer
56 days ago

Transformative Customer Service Experience: From Disappointment to Delight with Harvey Norman

I felt compelled to share my experience with Harvey Norman, particularly the team at the Everton Park location, regarding their Ravona 7 piece outdoor living lounge setting. After investing approximately $3500 in this set, I encountered a challenging situation when the 2-seater unexpectedly broke in multiple places after just 2 years of use. Despite the initial disappointment with the product's quality, my perspective shifted entirely when I reached out to their customer service team. I diligently documented the damages with accompanying photos and shared my concerns with the store. The response I received was unexpected, to say the least – a suggestion to purchase a new 2-seater. Feeling disheartened by this resolution, I hesitated to proceed with the offer and instead expressed my disappointment. However, what followed was truly remarkable. The team at Harvey Norman extended a genuine apology for the inconvenience while offering to rectify the situation promptly. A dedicated technician was promptly dispatched to assess the damages and provide a comprehensive solution. The level of care and attention I received throughout this process was unparalleled. The store manager and after-sales manager, who initially seemed unresponsive, went above and beyond to ensure my satisfaction. Their commitment to resolving the issue and restoring my faith in their brand was truly commendable. I am pleased to share that my Ravona set was expertly repaired, exceeding my expectations. The transformation from frustration to gratitude was both unexpected and deeply gratifying. Instead of feeling disillusioned, I now look forward to enjoying my outdoor lounge set for years to come, thanks to the exceptional service provided by Harvey Norman Everton Park. For anyone hesitant to invest in Harvey Norman's products due to prior experiences, I urge you to reconsider. Their dedication to customer satisfaction and commitment to quality have left a lasting impression on me. This experience has not only restored my confidence in their brand but has also solidified my loyalty as a customer. Thank you, Harvey Norman, for turning a disappointing situation into a transformative and positive experience. I wholeheartedly recommend their products and commendable customer service to anyone seeking quality and reliability.
D Debra
62 days ago

Transforming My Home with Harvey Norman Online: A Heartfelt Journey

As a dedicated user of harveynorman.com.au, I would be remiss not to share the transformative journey I've experienced. In search of a recumbent bike for my post-surgery rehabilitation, I placed my trust in Harvey Norman Online. However, upon receiving the bike, my expectations were shattered as it failed to work properly due to an internal issue. Despite being in a vulnerable post-operative state, I was met with challenges in rectifying the situation. Countless emails and phone calls seemed to fall on deaf ears, leaving me frustrated and without the necessary equipment for my recovery. The lack of responsibility displayed by the customer service team left me disheartened and questioning their commitment to their customers. Nevertheless, fueled by determination, I refused to succumb to this setback. I took it upon myself to highlight my experience on various platforms to caution others about the pitfalls that may lie ahead. It is vital for consumers to be aware of the shortcomings and inadequate service that Harvey Norman Online exhibited in my case. Though my journey was marred by obstacles and disappointments, I am resolute in my mission to shed light on the lack of accountability and empathy showcased by this company. My hope is that by sharing my story, others can make informed decisions and potentially avoid the hardships I endured. In conclusion, my experience with Harvey Norman Online, though challenging, serves as a reminder of the importance of transparency and genuine customer care in the realm of online purchases. Let my journey be a beacon of caution and enlightenment for all who seek to navigate the digital landscape of consumerism.
B Ben
65 days ago

Transformed Shopping Experience: From Online Order Rejection to In-Person Joy!

Diving into my online purchase saga with harveynorman.com.au left me baffled and frustrated at first. Picture this: a seamless gift card purchase intended for in-store pickup clashing with the dreaded phrase "security reasons." Yes, you read that right - security issues for an in-person transaction! As if that wasn't enough, the cherry on top was having my funds held captive for a week, leaving my gift card a mere empty shell of its former self. Navigating their customer service maze, I was pointed towards emailing the elusive team, with ominous warnings from other reviews hinting at a possible void of responses. Enter the do_not_reply email address in the rejection notification - talk about a digital dead-end! Reflecting on this rollercoaster ride, a solid piece of advice emerges: if you're ever contemplating an online purchase, think twice. Rather, embark on the delightful journey of a face-to-face transaction at the Harvey Norman physical store. In comparison, the smooth sailing of JB Hifi's online platform lightly whispers of a much more customer-friendly experience. Alas, my voyage was tethered to Harvey Norman, courtesy of a gift card binding me to their virtual realm. While the online shadows may loom large, my newfound appreciation for in-person shopping at Harvey Norman shines brighter in contrast.
M Maria Pritchard
66 days ago

From Frustration to Gratitude: My Experience with Harvey Norman

Two years ago, I made a significant purchase - a TV from Harvey Norman. However, my excitement quickly turned to disappointment when the TV unexpectedly malfunctioned. Feeling frustrated, I reached out to Harvey Norman for assistance, unsure of what to expect. To my surprise and delight, Harvey Norman's customer service exceeded all my expectations. They promptly arranged for a Samsung TV service expert to visit my home and assess the issue. The service person quickly determined that replacing the TV was the best solution and communicated this to Harvey Norman. Throughout this process, every interaction with Harvey Norman's staff was met with professionalism and empathy. Despite my initial concerns, I was met with understanding and a genuine desire to resolve the issue promptly. I could sense their commitment to customer satisfaction at every step of the way. Now, I am happy to say that I have a new TV, all thanks to the swift and efficient support provided by Harvey Norman. Their dedication to resolving my problem has not gone unnoticed. I am grateful for their exemplary service and the outcome of this challenging situation. Harvey Norman, you have truly earned my appreciation and respect. Your exceptional customer support has turned my disappointment into gratitude. Thank you for going above and beyond to ensure customer satisfaction. Five stars well-deserved!
S Sand Kum
67 days ago

Transformative Shopping Experience with HarveyNorman.com.au – A Testimonial of Unwavering Patience and Ultimate Satisfaction

After a recent experience with HarveyNorman.com.au, I wanted to share my journey that started with a mix of frustration and doubt but ended with sheer satisfaction and gratitude. Initially, I encountered delays in receiving my order which led to a wave of disappointment. The communication from the online team seemed misinformed and left me questioning the efficiency of the process. However, amidst the uncertainty, I decided to give it a chance and see how the situation unfolds. Patience became my virtue as I waited for over 30 days, receiving generic responses about escalating the issue and the promise of a callback. Despite feeling skeptical, I held on to hope. To my surprise, the turning point came when I finally received my item. The joy of unboxing a long-awaited purchase was incomparable. The product was of top-notch quality, exceeding my expectations and making the wait worthwhile. It was then that I realized the true value of HarveyNorman.com.au's offerings. Although the journey had its bumps, the destination was worth every moment of anticipation. My faith in online shopping has been reaffirmed, thanks to HarveyNorman.com.au's dedication to delivering excellence. I urge fellow shoppers not to be deterred by initial challenges but to trust in the process and the ultimate fulfillment that awaits. In a world where instant gratification often takes precedence, HarveyNorman.com.au stands out for their commitment to customer satisfaction. I am grateful for this experience, as it taught me the importance of patience and perseverance in reaping the rewards of a truly transformative shopping experience.
K Karl Dell
79 days ago

An Unfortunate Experience Turning Into a Customer Service Nightmare

After purchasing a camera from harveynorman.com.au, I was disheartened to find out that it only functions within 2 meters of the router. Seeking a refund, I embarked on a frustrating online journey spanning over 2 weeks. The lack of a provided phone number forced me to communicate solely through delayed online messages. Their evasion tactics and reluctance to address the issue left me exasperated. This unexpected ordeal transformed my perception of a company I once trusted. The need to escalate the matter to Consumer services was disheartening, as I reminisced about the days when impeccable service was their hallmark.
S Suari Mason
80 days ago

A Company that Falls Short of Expectations

After a frustrating experience with harveynorman.com.au, I feel compelled to share my honest feedback. Despite eagerly anticipating the delivery of my dishwasher, I was met with disappointment as it failed to arrive. What worsened the situation was the lack of accountability from the company's end. It was disheartening to witness a lack of ownership for the mishap. As a customer, having entrusted my hard-earned money, I expected a seamless transaction and timely delivery. Regrettably, the blame-shifting and excuse-making only served to exacerbate my frustration. It is disheartening when a company fails to take responsibility for their shortcomings. As someone who values transparency and reliability in the services I engage with, this experience fell short of my expectations. In conclusion, I urge harveynorman.com.au to prioritize accountability and customer satisfaction to ensure a positive and trust-building experience for all their patrons. Let this review serve as a reminder of the impact that genuine care and responsibility can have on customer relationships.
N Nicholas Drury
80 days ago

Exceptional Service and Product Quality – A True Gem in Online Retail

As an avid online shopper, I can confidently say that my experience with harveynorman.com.au has been nothing short of exceptional. From the moment I placed my order to the joyful unboxing of my new purchase, every step was filled with efficiency and care. The product I ordered not only met but exceeded my expectations in terms of quality and value for money. The attention to detail in the packaging and the product itself truly showcased the commitment to excellence that Harvey Norman upholds. Moreover, the customer support team deserves special commendation for their prompt and friendly assistance. When I had a query about my order, they were quick to respond with helpful information, demonstrating a genuine dedication to customer satisfaction. In a world where online shopping can sometimes feel impersonal, Harvey Norman stands out as a true gem. Their unwavering commitment to providing top-notch products and service sets them apart from the competition. I can confidently say that I will be a returning customer for years to come. Thank you, Harvey Norman, for setting the standard for what online retail should be. I wholeheartedly recommend your website to anyone in search of quality products and exceptional service.
B Beth KTL
85 days ago

Harvey Norman: A Lesson in Customer Betrayal, Choose Wisely

As a recent customer of harveynorman.com.au, I feel compelled to share my harrowing experience. In a world where trust is paramount, Harvey Norman shattered every expectation. The term "bait advertising" took on a whole new meaning as I navigated their online store. The facade of convenience quickly faded as I witnessed my order plunge into a black hole of uncertainty. Ignored emails and a phantom presence of customer service left me feeling abandoned, my trust hanging by a thread. My advice? Approach with caution. If you dare to purchase online, be prepared for a rollercoaster ride. Alternatively, heed my warning: opt for a hands-on approach, lest you fall victim to their digital mirage. Harvey Norman's reputation teeters on the edge of deception, a cautionary tale for all consumers. May my tale serve as a beacon of awareness in the murky waters of online shopping. Choose wisely, for Harvey Norman's shadow looms large over the realm of retail.
D Derek Jordan
91 days ago

Exceptional Service and Prompt Resolution

Upon visiting harveynorman.com.au, I initially encountered a challenge with the availability of a fridge I was eager to purchase, as advertised in their catalogue. Disheartened by the unavailability and the initial encounter with the staff, I decided to place an order online, hoping for a smoother transaction. However, to my dismay, I was informed that the item was out of stock, and I would have to wait for 4 to 6 weeks before it could even be shipped. Feeling frustrated, I requested a refund through multiple emails, which unfortunately went unanswered. Determined to find a resolution, I reached out to their customer service via Facebook. Surprisingly, the response was prompt, and I was informed that the refund process could take up to 8 days to complete, with an additional 3 days for it to reflect in my account. Despite the initial challenges faced, I must commend the efficient and effective assistance provided through their social media platform. The issue was addressed swiftly, and the customer service team ensured that my concerns were resolved in a timely manner. Reflecting on this experience, I can confidently say that Harvey Norman values customer satisfaction and is committed to resolving issues promptly, even in the face of challenges. I appreciate their dedication to ensuring a positive customer experience and would not hesitate to consider them for future purchases. For anyone considering shopping with Harvey Norman, I would recommend giving them a chance, as their customer service truly shines when it comes to problem-solving and making things right. A little patience and reaching out through the right channels can lead to a satisfactory outcome.


Harvey Norman is a popular online retailer in Australia that offers a wide range of products, including electronics, furniture, appliances, bedding, and more. With a user-friendly website and a strong reputation in the market, Harvey Norman aims to provide customers with an easy and convenient shopping experience. In this review, we will explore various aspects of Harvey Norman's online platform, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros and Cons

  • Pros:
    1. Wide product selection with various categories to choose from.
    2. Competitive pricing and regular promotions.
    3. User-friendly website with easy navigation.
    4. Availability of multiple payment options for convenience.
    5. Strong customer service, including helpful staff and timely responses.
  • Cons:
    1. Some users may find the shipping costs to be relatively high.
    2. Limited community involvement initiatives.

User Experience

Harvey Norman's website offers a seamless and intuitive user experience. The homepage presents users with featured products and ongoing promotions, allowing them to easily explore new and discounted items. The search functionality is highly efficient, enabling users to quickly find specific products in the vast inventory. The website is optimized for both desktop and mobile devices, ensuring accessibility and convenience for a wide range of customers. Additionally, the website's straightforward layout and clear categorization make browsing and purchasing a hassle-free experience.

Pricing and Value for Money

Harvey Norman consistently offers competitive pricing across their range of products. Their frequent promotions and discounts provide excellent value for money. With their price match guarantee, customers can be confident in receiving the best deal available. While some items may be priced higher compared to other online retailers, the overall quality of products, coupled with various financing options, enhances the value proposition.

Customer Service

Harvey Norman is known for its exceptional customer service. Their staff members are knowledgeable, friendly, and readily available to assist customers with any queries. The company has also established effective channels, such as phone and email support, to address customer concerns in a timely manner. Additionally, their comprehensive FAQ section on the website offers detailed information on various topics, including delivery, returns, and warranty policies.

Product Quality and Selection

Harvey Norman offers a vast selection of products across multiple categories, including electronics, furniture, appliances, and bedding. The company partners with reputable brands, ensuring customers have access to high-quality products. From budget-friendly options to premium choices, Harvey Norman caters to different customer preferences and budgets. Furthermore, the website provides detailed product descriptions, specifications, and customer reviews, allowing shoppers to make informed decisions.

Website Usability

The Harvey Norman website boasts excellent usability, making it easy for customers to navigate, search for products, and make purchases. The homepage features clear sections for different product categories, and the search bar is prominently displayed for quick access. Filtering options, such as sorting by price, brand, or customer ratings, are available to aid customers in refining their search results. The checkout process is concise and ensures a secure transaction.

Returns and Exchanges

Harvey Norman provides a hassle-free return and exchange process for customers. In the event of receiving a faulty or damaged product, customers can contact the customer service team for assistance. The company offers flexible return options, including returning items to a nearby store or arranging for collection. It is important to review the specific return and exchange policies for each product category, as there may be variations.

Promotions and Discounts

Harvey Norman frequently offers promotions and discounts across various product categories. These promotions may include clearance sales, bundle deals, seasonal discounts, and more. The website has a dedicated section for ongoing promotions, making it easy for customers to stay up-to-date on the latest deals. Additionally, subscribing to their newsletter allows customers to receive notifications about exclusive offers and upcoming sales.


Harvey Norman has built a strong reputation in the Australian market over the years. With a long-established presence, the company has gained trust and recognition among customers. They are known for their reliable products, competitive pricing, and excellent customer service. Harvey Norman's reputable image contributes to customer satisfaction and loyalty.

Payment Options

Harvey Norman offers multiple payment options, accommodating various customer preferences. Customers can choose to pay for their purchases using credit or debit cards, PayPal, or other online payment methods. The website ensures a secure payment process, using industry-standard encryption to protect customer information.

Loyalty Programs

Harvey Norman currently does not have a structured loyalty program in place. However, they occasionally offer exclusive deals and discounts to registered customers or subscribers. Signing up for their newsletter or following their social media channels can provide customers with access to these exclusive offers.

Customer Reviews

Customer reviews play an important role in helping other shoppers make informed decisions. Harvey Norman's website allows customers to provide feedback and ratings on purchased products. These honest and transparent reviews offer valuable insights into the quality, performance, and overall user satisfaction of various products. Additionally, Harvey Norman displays average customer ratings on product pages, helping shoppers gauge popular opinion.

Community Involvement

While Harvey Norman does not have an extensive range of community involvement initiatives, they occasionally participate in charitable events or sponsor local organizations. The company focuses primarily on providing quality products and excellent customer service. Nevertheless, they are known to contribute to specific community causes on occasion.

Shipping and Costs

Shipping costs may vary depending on the size, weight, and destination of the purchased items. Harvey Norman provides estimated shipping costs during the checkout process, allowing customers to review and confirm before completing their order. While some customers may find the shipping costs to be relatively high, the company ensures reliable and timely delivery through reputable courier services. Additionally, the availability of click-and-collect options allows customers to save on shipping costs by collecting their purchases from a nearby store.

In conclusion, Harvey Norman offers a comprehensive online shopping platform, catering to various customer needs. With competitive pricing, a wide product selection, excellent user experience, and reliable customer service, Harvey Norman continues to be a reputable and trusted online retailer in Australia.