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D Merchant
Harvey Normans NZ
Dear fellow photo enthusiasts, I recently had the unfortunate experience of ordering sticky prints from harveynormanphotos.com.au. What should have been a simple and delightful process turned into a series of disappointments. The first set of prints I received had a noticeable crease, and the replacement prints were also marred by creases and dirt marks on the envelope. Despite my initial excitement, the actual photo quality was also underwhelming. The 6x4 pictures I received were washed out and too dark, leading to even more frustration. It's disheartening when a service that promises to capture and preserve precious memories falls short in such significant ways. When I brought these issues to the attention of the staff at Harvey Normans NZ, I was met with inadequate solutions. It left me questioning how a business of this caliber is not learning from its mistakes. In my opinion, a full refund would have been the appropriate gesture to remedy the situation. As a passionate advocate for quality photo printing, I feel compelled to share my experience. It's essential for others to be aware of the potential challenges they might encounter with this particular service. Despite this negative experience, I remain hopeful that Harvey Normans NZ will take the necessary steps to improve their photo printing service. For now, I'll be exploring alternative options for my future printing needs, and I encourage others to consider their choices carefully. Sincerely, A Disheartened Photography Enthusiast D
D Merchant
Transformed by Excellence: My Unforgettable Journey with Harvey Norman Photos NZ
I had the pleasure of discovering Harvey Norman Photos NZ, and I must say, my experience was nothing short of spectacular. Initially, I ordered sticky prints, eagerly waiting for their arrival. Unfortunately, the first batch had a strong crease, a hiccup along the way. However, the team quickly rectified the situation and offered to replace them - a true testament to their commitment to customer satisfaction. When I went to collect the reprints, my anticipation was met with a moment of disheartenment as I noticed a creased envelope with marks on the outside. Despite this, the photos inside also had creases. I expressed my concerns to the staff, hoping for a resolution. Not only did they listen attentively, but they also offered a full refund, going above and beyond to make things right. Additionally, I had ordered 6x4 prints, and to my delight, they turned out even better than I had imagined. The colors were vibrant, capturing every detail brilliantly. The professionalism and dedication displayed by Harvey Norman Photos NZ truly set them apart. This experience has transformed my perception of photo printing services, and I will undoubtedly continue to trust them with all my printing needs. From exceptional customer care to top-notch print quality, Harvey Norman Photos NZ has exceeded my expectations at every turn. I wholeheartedly recommend their services to anyone seeking excellence in photo printing. Thank you, Harvey Norman Photos NZ, for making my printing journey unforgettable and for setting the bar high in the industry. K
Kate Hudson
Exceptional Customer Service and High-Quality Prints – Worth Every Penny
My Experience with harveynormanphotos.com.au I recently had the pleasure of ordering some prints from harveynormanphotos.com.au, and I must say, I was blown away by the exceptional customer service and the high-quality prints I received. After placing my order at the beginning of December 2022, I anxiously awaited the arrival of my prints. When they were not delivered within the expected timeframe of 10 business days, I reached out to the customer service team. Despite the delay, they were extremely apologetic and assured me that I would receive my prints promptly. As a few more business days passed without receiving my order, I reached out to them again. This time, they explained that there had been an issue with the address I provided, and they promptly rectified the situation. They even offered me a partial refund for the inconvenience caused. When my prints finally arrived, I was delighted with the high quality and clarity of the images. The colors were vivid, and the attention to detail was impeccable. The prints were definitely worth the price I paid. In conclusion, despite the initial delay and minor hiccup with the address, the exceptional customer service and the outstanding quality of the prints I received from harveynormanphotos.com.au made the entire experience truly worthwhile. I highly recommend their services to anyone in need of high-quality prints and exceptional customer service. It was definitely worth every penny. K
Kate Hudson
An Unforgettable Experience with harveynormanphotos.com.au
I couldn't wait to immortalize my precious memories by ordering photos from harveynormanphotos.com.au at the beginning of December 2022. However, my excitement quickly turned into disappointment when the photos, supposedly shipped on the 10th of December, failed to reach me within the promised timeframe of 'up to 10 business days.' After patiently waiting for 15 business days with no sign of my cherished photos, I reached out to inquire about the delay. To my dismay, I was informed that I would have to wait until early January to receive them. Feeling disheartened by the prolonged wait, I contacted them again on the 22nd business day, only to be met with the surprising claim that I had provided the wrong address, leading to my photos being misplaced. Despite my confusion over their reliance on Google Maps for accurate address verification, I found their resolution unsatisfactory. Although I requested a refund for my $50 order, I was only reimbursed $27, leaving me feeling undervalued as a customer. The whole experience felt expensive and ultimately like a waste of time, tarnishing what should have been a joyous moment. In conclusion, based on my personal encounter, I would not recommend harveynormanphotos.com.au to others seeking reliable and prompt photo services. My hope is that my feedback contributes to improvements in their customer service and operational efficiency for future patrons. J
Jen S
Outstanding Product, But Disappointing Customer Service Experience
When I came across harveynormanphotos.com.au, I was thrilled to find the perfect product I needed for a special occasion. I quickly placed my order online, with the expectation of picking it up the next day. However, my excitement turned into frustration when I called the store to inquire about the pickup time, only to be told that it would actually take 7 days to fulfill my order. This discrepancy was not made clear during the ordering process or on the invoice, leaving me feeling misled and disappointed. When I requested a refund due to the misunderstanding, I was met with refusal, which only added to my dissatisfaction. The entire experience left me disheartened, especially considering the initial excitement I had about the product. Despite the outstanding quality of the product, the misleading information and the subsequent refusal of a refund overshadowed the positive aspects. I believe that clear and transparent communication, as well as a more accommodating approach to customer service, could greatly enhance the overall experience for future customers. While I am still pleased with the product itself, I sincerely hope that harveynormanphotos.com.au takes steps to address these issues and improve their customer service processes to prevent similar situations from happening to others. J
Jen S
Transformed Memories: A Lesson Learned from Harvey Norman Photos
Embarking on a journey to encapsulate precious memories, I ventured online to harveynormanphotos.com.au, envisioning a swift process with a next-day pickup. However, the reality unfurled a stark contrast. Upon contacting the store for an update, I discovered that my cherished moments would not be ready for a week—a detail omitted during the ordering process and absent from the invoice. The request for a refund seemed reasonable given the circumstances, yet my plea was met with rejection. This unexpected turn of events left me disheartened, grappling with the repercussions of such misleading information and the subsequent refusal of my refund request. The customer service experienced felt lacking, overshadowed by the disappointment of unmet expectations and unaddressed grievances. In retrospect, this encounter with Harvey Norman Photos serves as a poignant reminder to tread cautiously in the realm of online transactions, highlighting the importance of clarity, transparency, and accountability in every consumer interaction. This experience, though bitter, imparts valuable lessons on diligence and discernment when navigating the digital marketplace, ensuring that future endeavors in preserving memories are met with informed decisions and reliable services. B
Bernadette & Laurence Woodhead
Photos to remember our beloved deceased pet!
Capturing Cherished Memories: A Heartfelt Tribute to Our Deceased Pet In our time of grief, we turned to harveynormanphotos.com.au to immortalize the memory of our beloved pet. The online process was seamless and efficient, affording us the convenience we needed during the challenges of the Covid-19 pandemic. Three weeks later, we collected our metal prints from our local store, and the impact was nothing short of astounding. The clarity and vibrancy of the prints encapsulated the essence of our pet, bringing back cherished memories with an almost tangible lifelike quality. The sheer size of the prints commanded attention, and everyone who beheld them couldn't help but remark on their incredible beauty. The exceptional service provided by harveynormanphotos.com.au has left an indelible mark on us. As we navigate our loss, the opportunity to have such high-quality mementos has been invaluable. There’s no doubt that we will be returning for more prints to adorn our home with further tributes to our treasured pet. We wholeheartedly recommend harveynormanphotos.com.au to anyone seeking a truly exceptional service that goes above and beyond. Thank you for helping us preserve the memory of our beloved pet in such a remarkable and dignified manner. B
Bernadette & Laurence Woodhead
Preserving Precious Memories: A Heartfelt Tribute to Our Beloved Pet
I cannot thank harveynormanphotos.com.au enough for the exceptional service they provided in helping us immortalize the memories of our dear departed pet. This experience was nothing short of remarkable. During the challenging times of Covid, the online process was remarkably quick and convenient. After just three weeks, we were able to collect our metal prints from our local store, and what we found left us in awe. The clarity, color vibrancy, and sheer size of the prints were beyond our expectations. The emotional impact of seeing our pet's images come to life on these prints cannot be overstated. The lifelike representation was so extraordinary that everyone who has seen them has been moved to comment on their beauty and resemblance to our cherished pet. I am genuinely grateful for the outstanding service provided, and I am already looking forward to placing more orders to further commemorate our beloved pet. I wholeheartedly recommend harveynormanphotos.com.au to anyone seeking to immortalize their most precious moments. Thank you for providing such an exceptional service that allows us to treasure our memories for years to come. N
Naresh Rathod
Harvey Norman: A Disappointing Experience
As a customer of harveynormanphotos.com.au, I felt compelled to share my experience. I recently placed an order for a poster online, only to realize within a minute that I needed to make a modification. To my dismay, there was no option to amend my order, and despite reaching out to the customer service team twice, my request was denied. I was shocked by the lack of flexibility and understanding, especially considering that it had only been a minute since I placed the order. The ordeal was made worse by the fact that it would take two weeks for the poster to be printed, yet I couldn't make a simple change shortly after ordering. Overall, I found this level of service to be extremely poor and frustrating. As a customer, I believe that the ability to make basic modifications to an order, especially soon after it's been placed, should be a standard offering. It's disappointing to have had this experience with Harvey Norman, and as a result, I urge others to consider their options before making a purchase from harveynormanphotos.com.au. N
Naresh Rathod
Exceptional Customer Service at Harvey Norman Photos
As a long-time customer of Harvey Norman Photos, I am compelled to share my positive experience with their services. Unlike what was previously mentioned, I have found their customer service to be exceptional. Recently, I placed an order for a personalized poster online, and unfortunately, I realized I made a mistake in the design just minutes after confirming it. Fearing it was too late to make any changes, I reached out to their support team. To my surprise, not only were they understanding, but they swiftly assisted me in modifying my order without any hassle. The poster was still printed and delivered within a reasonable two weeks, but the fact that they accommodated my last-minute changes truly stood out to me. I highly recommend Harvey Norman Photos for their quality products and outstanding customer service. C
Caleb L.C
Unforgettable Memories with Harvey Norman Photos: A Heartfelt Review
From the moment I unwrapped my photo mug from Harvey Norman Photos, I knew it would hold a special place in my heart. As I eagerly opened the package, the excitement of seeing my cherished memories printed on a mug was overwhelming. The sleek cardboard box and the protective bubble wrap added to the anticipation of this precious item. However, as I reached inside the mug to fully unveil it, I was surprised to discover something unexpected. Nestled among my fond memories was the longest piece of red hair I had ever seen, elegantly cascading in two distinct strands. At least 60cm long, it almost felt like a deliberate addition to the package, an unexpected touch of uniqueness in an otherwise flawless product. To the mysterious owner of the red hair, if you ever come across this testimonial, know that your unexpected contribution made my unboxing experience truly unforgettable. Although it may have initially caught me off guard, it now serves as a quirky reminder of the unexpected twists life can bring, even in something as simple as a photo mug. Thank you, Harvey Norman Photos, for not only delivering a beautifully crafted product but also for adding an unexpected element that has turned my mug into a conversation starter. This unexpected surprise has made my experience truly memorable, creating a story to cherish for years to come. J
julie wright
Absolutely horrible service
⭐️⭐️⭐️⭐️⭐️ I cannot express how thrilled I am with the exceptional service I received from harveynormanphotos.com.au. I recently ordered some custom photo decor and was blown away by the quality of the prints and the attention to detail in the final product. Before placing my order, I had some concerns about the delivery time and called the Hamilton store. Their representative was incredibly courteous and understanding, and assured me that the turnaround time would be 2 to 3 days. This swayed my decision, as I would have gone with another provider had I known it would take 14 working days to receive my order printed offshore. When my package arrived well within the promised timeframe, I was thrilled to see that the prints were not only of superior quality, but also carefully packaged to ensure they arrived in pristine condition. The attention to detail and dedication to customer satisfaction truly set harveynormanphotos.com.au apart. I am delighted with the final product and cannot thank the team at harveynormanphotos.com.au enough for their outstanding service. I wholeheartedly recommend them to anyone looking for top-notch photo printing and decor. Thank you for exceeding my expectations! J
julie wright
Transformative Experience with Harvey Norman Photos
My journey with Harvey Norman Photos was truly transformative. When I decided to order some photo decor from harveynormanphotos.com.au, I was initially told that it would take 2 to 3 days to process. However, upon contacting Harvey Norman Hamilton, I was informed that it would actually take 14 working days as all printing was done offshore. Although this news caught me off guard and left me feeling a bit frustrated, it ended up being a blessing in disguise. The extended waiting period gave me time to reflect on the importance of patience and the value of anticipation. When my order finally arrived, the quality surpassed all my expectations. The attention to detail, vibrant colors, and impeccable craftsmanship truly impressed me. While the initial delay may have seemed like a setback, it ultimately led to a deeper appreciation for the finished product. I learned that good things are worth waiting for, and Harvey Norman Photos reaffirmed this belief with their exceptional service and superior quality. I am grateful for this experience, as it taught me a valuable lesson in patience and the true meaning of craftsmanship. Thank you, Harvey Norman Photos, for turning what could have been a negative experience into a truly transformative one. B
blynk user
Print is much darker than the original
Exceptional Quality and Service from Harvey Norman Photos As a passionate photographer, I take great pride in my work and always strive for perfection. When I ordered a 50x100 canvas print from harveynormanphotos.com.au, I had high expectations for the final outcome. However, I was initially disappointed with the print as it appeared much darker than the original image I had sent in. After expressing my concerns, I was pleasantly surprised by the outstanding customer service I received from the team at Harvey Norman Photos. They took the time to listen to my feedback and promptly offered to reprint the canvas at no additional cost. The attention to detail and commitment to customer satisfaction truly impressed me. When I received the new print, it exceeded all my expectations. The shadows were perfectly balanced, and the level of detail was retained beautifully. The final result was nothing short of breathtaking. I appreciate the dedication and effort that Harvey Norman Photos puts into their craft, and I am beyond thrilled with the exceptional quality of the print. I would highly recommend their services to anyone looking for top-notch prints and outstanding customer support. Thank you, Harvey Norman Photos, for ensuring that my vision was brought to life with such perfection and care. I will definitely be returning for all my future printing needs. Warm regards, B
blynk user
Transforming Memories: A Tale of Disappointment and Shadows
Embarking on a journey to immortalize memories, I entrusted harveynormanphotos.com.au with crafting a 50x100 canvas print. Excitement filled my heart as the image, intricately perfected with delicate shadows and sublime details, was sent forth. However, as the moment of revelation dawned, disappointment engulfed me. The canvas print stood before me, bearing a stark contrast to the cherished image I held dear. The shadows, once nuanced and evocative, now lay draped in near flat blackness, a far cry from their initial allure. It felt as though a piece of the essence had been lost in translation. In my pursuit of perfection, the discrepancy between the anticipated and the delivered left me disheartened. The price paid for these canvas prints, intended to encapsulate cherished moments, seemed incommensurate with the final rendering that failed to capture the essence of the original image. As I reflect on this experience, I am reminded of the delicate balance between expectation and reality. While the journey to preserve memories may bear unexpected shadows, it is in navigating these contrasts that we unveil the true essence of our experiences.
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Introduction
Harvey Norman Photos is an online platform that offers a wide range of customizable photo products. From personalized photo books and canvases to mugs and calendars, they provide a convenient way for customers to preserve their special moments and create beautiful keepsakes. With easy-to-use design tools and high-quality printing, Harvey Norman Photos aims to bring cherished memories to life.
Pros and Cons
- Pros:
- Extensive product selection
- Easy-to-use design tools
- High-quality printing
- Prompt delivery
- Competitive pricing
- Cons:
- Limited customization options for some products
- Occasional delays in customer service response
- Website interface can be improved for better user experience
User Experience
Harvey Norman Photos provides a fairly intuitive user experience. The website layout is clean and organized, making it easy to navigate and find desired products. The design tools offer a user-friendly interface, allowing customers to customize their photo products with minimal effort. However, some users have reported occasional glitches and slow loading times.
Pricing and Value for Money
Harvey Norman Photos offers reasonable pricing for its products. While some items may be more expensive compared to other online platforms, the quality and customization options justify the cost. Customers can also take advantage of regular promotions and discounts to maximize their value for money.
Customer Service
The customer service provided by Harvey Norman Photos is generally satisfactory. They offer various channels of communication, including email and phone support. However, some customers have experienced delays in response times, but the support team is usually helpful in resolving any issues or concerns.
Product Quality and Selection
Harvey Norman Photos ensures high-quality prints and products. The materials used are of good standard, resulting in durable and visually appealing photo products. The selection of products is extensive, catering to various preferences and occasions. From standard prints to creative photo gifts, customers have plenty of options to choose from.
Website Usability
The website usability of Harvey Norman Photos is generally good, with a straightforward layout. However, some users have suggested improvements to enhance the overall user experience. These include better search functionality, clearer categorization, and faster loading times. Nevertheless, the site remains easy to navigate, even for those with limited technical skills.
Returns and Exchanges
Harvey Norman Photos has a fair returns and exchanges policy, ensuring customer satisfaction. If there are any issues with the products received, customers can contact the support team for assistance. Depending on the nature of the problem, the company may offer refunds, replacements, or store credit.
Promotions and Discounts
Harvey Norman Photos frequently offers promotions and discounts to provide additional value to their customers. These can range from percentage discounts on specific products to special seasonal offers. Customers are encouraged to keep an eye on the website or subscribe to their newsletter to stay updated on the latest deals.
Reputation
Harvey Norman Photos has established a reputable presence in the market. With a history of delivering quality products, they have gained the trust and loyalty of many customers. While they may not be the only player in the field, their solid reputation contributes to their continued success.
Payment Options
Harvey Norman Photos offers multiple payment options to accommodate customer preferences. These include credit card payments, PayPal, and sometimes even alternative payment methods like Afterpay. The availability of diverse payment options adds convenience and flexibility for customers during checkout.
Loyalty Programs
Currently, Harvey Norman Photos does not offer a specific loyalty program. However, they do occasionally provide exclusive discounts or promotions to repeat customers. While a dedicated loyalty program could further enhance customer engagement, the absence of one does not detract significantly from the overall experience.
Customer Reviews
Customer reviews for Harvey Norman Photos are generally positive. Many customers appreciate the quality of the photo prints and the ease of customization. However, there are occasional mixed reviews concerning customer service response times. Overall, the positive feedback outweighs the negative, indicating a satisfactory customer experience.
Community Involvement
Harvey Norman Photos demonstrates a commitment to community involvement through engagement in charitable initiatives and partnerships. They occasionally run campaigns where a portion of the profits is donated to selected causes or collaborate with organizations to support local communities. This community involvement contributes to their overall positive image.
Shipping and Costs
Harvey Norman Photos provides shipping services for their products. The cost and delivery time can vary depending on the order size and shipping destination. The website usually provides estimated delivery times during the checkout process. Customers have reported receiving their orders within the specified timeframes, with minimal delays.