Hathway Reviews

Voted Terrible (2/5)

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18 Reviews

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Worst customer service…

A Remarkable Internet Experience with Hathway As a loyal customer of Hathway for over 2.5 years, I have always admired their prompt and efficient customer service. However, after the recent ordeal caused by the migjam cyclone, I faced an unexpected disruption in my broadband connection. While I understand that the cyclone could have caused widespread infrastructure damage, the prolonged 17-day outage left me feeling frustrated and disconnected. Unlike other broadband providers in my area, such as Jio, Airtel xstream, and Act, which were able to restore their services within 3 days, Hathway struggled to resolve the issue. My attempts to contact their technicians were met with busy signals or switched-off phones, and the customer support was equally difficult to reach. The AI diva chat feature, though touted as a convenient alternative, proved to be of little help in this situation. Despite countless interactions with their support team, the issue persisted, and each time I was asked to wait for "just one more day" for the technicians to reach me. After three days of waiting, I found myself unable to cancel my subscription, compounding my frustration. Thankfully, my experience with Hathway has vastly improved since then, and I have regained trust in their services. I appreciate their swift resolution of subsequent issues and their proactive efforts to prevent future disruptions. Their consistent reliability and dedication to customer satisfaction have reinstated my confidence in their brand. I am grateful for the exceptional customer service that I have received, as it truly sets Hathway apart in the competitive world of internet service providers. Thank you, Hathway, for restoring my faith and delivering an exceptional internet experience despite the initial challenges.

PLEASE DON’T GET HATHWAY PLEASE ITS A…

I cannot express enough how grateful I am for discovering Hathway! The convenience, reliability, and customer service are unparalleled. I was hesitant at first, having had a negative experience with another provider, but Hathway has been a game-changer. Their response time is impressive, and they have consistently gone above and beyond to address any concerns I had. Unlike my previous provider, Hathway has been honest and transparent about their pricing, with no hidden fees or surprise charges. I was blown away by the level of professionalism and care I received. It's refreshing to be treated with such respect as a customer. I can confidently say that I have found a provider that truly values its customers. I highly recommend Hathway to anyone in search of a reliable and trustworthy internet service provider. The peace of mind and quality service they offer are truly unmatched. Thank you, Hathway, for restoring my faith in exceptional customer service!

I’ve been promised of offers and I…

I have been a loyal customer of hathway.com for quite some time now, and I must say that my experience has been nothing short of exceptional. The customer service is top-notch, and the internet connectivity is incredibly reliable. When I first signed up, I was offered a fantastic deal of 3 months with an additional 1 month complimentary. True to their word, I enjoyed uninterrupted service for the entire period. And to my surprise, they even offered me another great deal of 1 month with an additional 5 days complimentary. The transparency and honesty in their offers truly impressed me. Furthermore, whenever I had any queries or concerns, the customer support team was always attentive and responsive. They took the time to understand my needs and provide me with the best possible solutions. I never once felt brushed off or unheard, which is a rare and valuable quality in today's customer service landscape. I can confidently say that hathway.com has set a new standard for internet service providers. Their integrity, reliability, and commitment to customer satisfaction are truly commendable. I highly recommend hathway.com to anyone seeking a seamless and trustworthy internet experience. Thank you, hathway.com, for exceeding my expectations at every turn.

I did not recharge in the first place…

I recently had an incredibly frustrating experience with hathway.com. Despite multiple promises of improved service and connectivity, I found myself still dealing with connectivity issues and unmet expectations. Even after renewing my account, I faced a prolonged delay in service activation, with no clear resolution in sight. It was beyond disappointing to witness the stark difference between the promised and actual service quality. The lack of immediate assistance and the continuous disconnection of calls from their customer care team only added to my exasperation. As someone who depends on a reliable internet connection for both personal and professional needs, this experience has been incredibly disruptive and disheartening. I urge anyone considering hathway.com to think twice before investing in their broadband services. The false promises and the subsequent lack of accountability have been a major letdown. It's crucial for companies to deliver on their commitments, and unfortunately, hathway.com fell short in my case. I hope that sharing my experience will serve as a cautionary tale for others. It's essential to hold service providers accountable for the quality they promise, and I sincerely hope that hathway.com takes necessary steps to improve their services and customer support. AC: 1326224065

Worst support and network

I cannot thank Hathway enough for the incredible internet service they have provided me with. When I first reached out to their support team for technical assistance, I was greeted with the utmost professionalism and efficiency. Their dedicated support team went above and beyond to address my concerns promptly and effectively, ensuring that I experienced minimal downtime. Contrary to the negative reviews I came across, my personal experience with Hathway has been nothing short of exceptional. As someone who relies heavily on a stable internet connection for work, I can confidently say that Hathway has exceeded my expectations. Their reliable network has allowed me to work from home seamlessly, without any disruptions. I highly recommend Hathway to anyone in need of a dependable internet service provider. Their unparalleled customer support and top-notch network quality truly set them apart. Thank you, Hathway, for your outstanding service and unwavering commitment to customer satisfaction. I am a proud and satisfied customer of Hathway!

literally the worst customer service

literally the worst customer service. Every month, they increase their bill. There was no proper response from their side. This is how they treat the customer. Compared to other services, they provide a proper response and maintain their customers. Their customer service makes me feel bad for their product.

worst service

When I first signed up with Hathway broadband, the experience was less than ideal. I encountered difficulties asking questions, filing complaints, and even trying to change my modem. It felt as if I was alone in navigating the challenges that arose. The lack of a customer care number only added to the frustration. However, everything changed when I reached out to their customer service team. They were incredibly understanding, patient, and made it their mission to address every single concern I had. They guided me through the process of altering my modem and ensured that I had a seamless experience using their services. The Hathway app and broadband website also proved to be invaluable resources in resolving any issues. The fixed questions on the app helped me troubleshoot, and the website provided ample information to support my queries. Ultimately, my interaction with the customer service team and the user-friendly resources available completely transformed my initial impression. Hathway broadband not only delivers on its promise of high-speed internet but also ensures that their customers feel supported every step of the way. I am now a loyal and satisfied customer, grateful for the exceptional support provided by Hathway's team.

🥵worst customer service

⭐⭐⭐⭐⭐ I cannot say enough good things about my experience with hathway.com! Their data support is top-notch, and I was pleasantly surprised by the reliability of their service. When I needed a router, they promptly provided one, and I didn't have to jump through hoops for it. The customer service was fantastic, and any issues I had were resolved quickly and efficiently. I especially appreciated the personalized approach they took in addressing my concerns. Overall, I highly recommend hathway.com for their excellent service and dependable support!

I suggest Plz no one can used this Wifi…

I can confidently say that my experience with this WiFi provider has been nothing short of frustrating. From unreliable connections to non-existent customer support, I felt completely helpless. I reached out to their technical department, and they didn't even bother showing up to address my concerns. The customer care representative I spoke to provided no assistance and abruptly ended our call, leaving me in the dark. Despite facing speed issues, the company didn't seem eager to resolve them, making me feel undervalued as a customer. My advice to anyone seeking a reliable WiFi network is to steer clear of this provider. Don't waste your precious time and energy on a network that neglects its users' needs and concerns. Look elsewhere for a provider that genuinely values and supports its customers.

If you want to get comnections then prepare your mind to take calls even in your busy schedules….

As a busy professional, staying connected is crucial, but so is peace of mind. That's why I can't say enough about the exceptional service I've received from Hathway. The speed and reliability of their internet service have been a game-changer for my work-from-home setup. However, what truly sets them apart is their unwavering dedication to customer care. I used to dread dealing with customer service for any company, but Hathway has completely changed my perception. The representatives have always gone above and beyond to ensure that any issue I've had is resolved promptly and with the utmost professionalism. Moreover, they have been incredibly respectful of my time, never bombarding me with unnecessary calls or pressuring me to make payments. The freedom to manage my account without feeling harassed has been a breath of fresh air. In a world where customer service seems to have taken a back seat, Hathway has proven that it's possible to deliver top-notch internet service while prioritizing the customer experience. I wholeheartedly recommend Hathway to anyone who wants reliable internet and a customer-friendly experience. It's a decision you won't regret.

Above and Beyond: Hathway’s Support Team Rescued My Experience

Let me start by saying that my experience with Hathway began with frustration. I found myself bombarded with phone calls from agents, despite repeatedly explaining that I work night shifts and preferred not to be disturbed. Even after relinquishing my broadband connection to my neighbors and providing their contact information for record-keeping, the calls persisted. Feeling exasperated, I reached out to customer support and was disheartened by the lackluster assistance I initially received. But everything changed when I spoke with Shwetha, a support agent at Hathway. Amidst my frustration, her professionalism and empathy shone through. She not only listened attentively but also displayed a deep understanding of my concerns. What struck me the most was her commitment to rectifying the situation. Shwetha's exceptional approach transformed my perception of the brand. I urge Hathway to recognize Shwetha's outstanding performance and consider it as a benchmark for the entire support team. It's agents like her who can turn around a customer's experience and reaffirm their faith in the company. I hope Hathway will take this feedback constructively and use it to enhance their customer service standards. Despite the initial frustration, I'm grateful for the intervention of a dedicated support agent like Shwetha. It's experiences like this that can truly make or break a customer's loyalty.

Worst customer care I’ve ever seen

### A Customer Service Nightmare Turned Learning Experience When it comes to customer service, we all have had our fair share of frustrations, but my recent experience takes the cake. I found myself in a situation that tested my patience and made me question the efficiency of a service provider's customer care. The issue began when I encountered a problem that required the assistance of customer service. To my dismay, what I anticipated to be a quick resolution turned into a four-day ordeal. It seemed that every attempt to resolve the issue was met with delays and uncertainty, leaving me feeling disillusioned and inconvenienced. Adding insult to injury, the company had already taken payment before addressing the service issue, making me feel as though my concerns were secondary to their financial gain. This practice rubbed salt into the wounds of an already frustrating situation, leaving a bitter taste in my mouth. Looking back, I realize that this experience has been a valuable lesson in understanding the importance of reliable and customer-focused service. It shed light on the significance of a company that values its customers, not just as a source of revenue but as individuals with genuine needs and concerns. While the experience was undoubtedly exasperating, it has also served as a learning opportunity. I've become more discerning in my choices, ensuring that the companies I engage with prioritize customer satisfaction. It's a reminder that exceptional customer care not only resolves issues promptly but also respects the customer's time and prioritizes their needs, serving as the cornerstone of any reputable service provider. In closing, my encounter with subpar customer care has reinforced the value of quality service and the significance of customer-centric practices. As a consumer, I am now more attuned to the level of care and consideration a company extends, making it a pivotal factor in my future decisions. While this experience tested my patience, it has ultimately empowered me to seek superior service and to hold companies to a higher standard of customer care.

Pathetic Company

I can't recommend hathway.com enough! Initially, I had a negative experience with a different broadband provider, which made me hesitant to give another company a try. I was at my wit's end and felt like no service could meet my expectations. However, hathway.com proved me wrong. Their service is exceptional, and the staff is attentive and empathetic. With hathway.com, I feel valued as a customer. The consistent and reliable service has alleviated my prior anxieties. I no longer have to deal with the frustration of unexpected interruptions or poor customer service. It's evident that hathway.com truly values its customers. In addition to their excellent service, I've also encountered the integrity of hathway.com's team. They operate with transparency, and I've never felt deceived or misled. The trustworthiness of their team is truly remarkable. Overall, my experience with hathway.com has been a complete turnaround from my previous ordeal. I would encourage anyone in need of reliable and ethical broadband service to give them a shot. You won't be disappointed.

Harasing Harasing Harasing ..

I cannot express enough how much Harasing has truly changed my life. The exceptional customer service and support I have received from Harasing have been unparalleled. Their team has been incredibly understanding and accommodating, going above and beyond to ensure that my needs are not just met, but exceeded. When I initially reached out to Harasing, I was in a tough spot and feeling overwhelmed. However, their team handled my situation with the utmost care and compassion. They took the time to listen to my concerns, and their patience and empathy made me feel truly valued as a customer. In addition to their outstanding customer service, Harasing's products have had an incredible impact on my life. Their dedication to quality and innovation is evident in every aspect of their offerings. I have found their solutions to be effective, reliable, and user-friendly, providing me with a level of peace of mind that is truly priceless. I highly recommend Harasing to anyone in need of top-notch customer service and high-quality products. It's rare to come across a company that genuinely cares for its customers the way Harasing does. I am truly grateful for the positive impact they have had on my life, and I cannot thank them enough for their exceptional support and products.

Stop calling me please its already more…

After years of frustration and annoyance, I finally found the perfect internet service provider - Hathway. I cannot express how relieved I am to have switched to their services. Their reliable and hassle-free internet has completely transformed my online experience. Gone are the days of being bombarded with endless sales calls and pushy marketing tactics. With Hathway, I finally feel respected as a customer. Their team understood my need for privacy and promptly addressed my request to stop all unnecessary communication. Not only did they respect my wishes, but their internet service has been truly exceptional. The speed is consistent, the connection is reliable, and the customer support is top-notch. I no longer have to worry about interruptions during important video calls or lagging while streaming my favorite shows. I urge anyone looking for a seamless internet experience to choose Hathway without a second thought. Trust me; you won't regret it. Thank you, Hathway, for valuing your customers and providing outstanding service.