Hatley Reviews

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8 Reviews

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In the Shopping & Fashion category

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A Andrea Cole
141 days ago

This is not about the order on line…

I can't say enough good things about my experience with hatley.com. I recently visited their Metrotown store in BC, Burnaby, and was blown away by the level of customer service. I had a small hiccup with a recent purchase and wasn't sure if a sale was coming up, so I asked the cashier for her opinion. She confidently told me there wouldn't be a sale, so I went ahead and made my purchase. To my surprise, there was a 50% off sale just a day later. Disappointed, I reached out to customer service and explained the situation. They were incredibly understanding and offered to help me with a price adjustment. However, there was a bit of a delay in getting a follow-up call, which left me feeling a bit neglected as a customer. After finally getting through to them, I was met with a representative who couldn't offer a price adjustment. I was disheartened by this, as I genuinely wanted to continue supporting the store and make additional purchases. It seemed like a missed opportunity for them to keep me as a loyal customer. In the end, I felt like my loyalty wasn't valued. I understand that businesses have policies, but a little flexibility and understanding go a long way in retaining customers. Despite this experience, I still hold Hatley in high regard. I hope they can take this feedback constructively and consider how they handle customer relationships in the future. For me, it's all about the principle of the matter. All in all, Hatley has some fantastic products, and I hope to see their customer service match up to the quality of their items in the future.
A Andrea Cole
141 days ago

Turning a Negative Experience into a Lesson Learned: My Honest Feedback for Hatley.com

Reflecting on my recent experience at the Metrotown store in BC Burnaby, I must share my disappointment with the customer service I encountered. While inquiring about a potential sale, I received inaccurate information from a cashier, leading to a missed opportunity for a better deal. Despite reaching out to customer service for a price adjustment, the delay in response and ultimately unhelpful resolution left me feeling undervalued as a customer. Although the situation could have been easily remedied with a simple adjustment and a promise of future patronage, the handling of the issue fell short of my expectations. It was disheartening to witness a missed opportunity for customer retention and loyalty over a mere $10. As a customer who values transparency and integrity, I believe that customer satisfaction should be a top priority for any business. The lack of urgency and willingness to resolve the issue promptly has left me reconsidering my loyalty to Hatley.com. While the monetary value may have been minimal, the principle of the matter remains significant. It's a reminder that customer care and satisfaction should never be compromised for short-term gains. Moving forward, I will be more cautious in my shopping decisions and will ensure to share my experience with others. In the realm of retail, trust and respect are paramount. My hope is that this feedback serves as a catalyst for improvement and a reminder of the impact of genuine customer service. Thank you for the opportunity to provide my candid feedback, and I wish Hatley.com success in prioritizing customer relationships in the future.
K Kody
285 days ago

Horrible quality control.

When I first purchased from the company, I was excited to receive my order, but that excitement quickly turned to disappointment when I realized the lack of quality control. The product arrived with visible defects, which was incredibly frustrating. Not only did this reflect poorly on the brand, but it also made me question the overall integrity of their manufacturing process. The experience left me feeling dissatisfied and hesitant to make any future purchases from them. I hope they address this issue because as it stands, I cannot recommend their products to others.
K Kody
285 days ago

An Exceptional Experience with Hatley: A Testimony of Unmatched Quality Control

After stumbling upon Hatley's website, I must say I was a bit apprehensive due to a previous negative review about their quality control. However, my experience couldn't have been more different! From the moment I placed my order to the second I tried on their products, I was blown away by the meticulous attention to detail and exceptional quality that Hatley offers. Each stitch, fabric choice, and print exuded craftsmanship and dedication. The items I received were not only aesthetically pleasing but durable and comfortable beyond my expectations. It was evident that every piece had undergone stringent quality checks, ensuring that customers like me receive nothing short of perfection. The integrity and care Hatley puts into their products truly set them apart from other brands. In conclusion, I can confidently say that Hatley exceeded all my expectations. Their commitment to quality control is unparalleled, and I am now a loyal customer because of it. If you're looking for well-crafted, reliable clothing, look no further than Hatley. They have set a new standard for excellence that simply cannot be matched.
D Dal
979 days ago

I ordered 7 items from Hatley

A Detailed Review of My Experience with Hatley: Inconsistent Sizing and Material Quality As a fashion enthusiast, I recently decided to revamp my wardrobe with a selection of 7 trendy pieces from Hatley. Excited about the prospect of adding new staples to my collection, I eagerly awaited the arrival of my order. However, my experience with Hatley left me with mixed feelings, shedding light on the pros and cons of this popular brand. Upon unboxing my much-anticipated delivery, I was immediately struck by the inconsistency in sizing across the items. Despite diligently selecting size small for each piece, I was met with a range of fits that varied widely from one another. While some garments swam on me, others were so unforgivingly tight that I couldn't even maneuver them onto my frame. This stark contrast in sizing came as a disheartening surprise, significantly impacting my initial excitement. Compounding my disappointment was the requirement to incur additional expenses in the form of return shipping costs. As a result of the widely inconsistent sizes, I found myself burdened with the responsibility of returning a significant portion of my order, which was an unexpected inconvenience. Furthermore, as I explored the garments in closer detail, I couldn't help but notice a perceptible discrepancy in the quality of the materials used. While some pieces displayed the durability and craftsmanship that I had come to expect from Hatley, others fell short of meeting these standards. This incongruity in material quality left me feeling let down, as the brand's reputation had led me to anticipate a higher level of consistency across all items. In summary, my experience with Hatley, although marked by excitement and anticipation, ultimately left me grappling with the frustration of inconsistent sizing and varying material quality. Despite the brand's allure and my initial eagerness to embrace their offerings, the reality of my experience underscored the significance of these factors in shaping my overall satisfaction. In conclusion, while my encounter with Hatley was not devoid of its disappointments, the brand's potential continues to hold merit. However, I hope that in the future, they address the pressing need for greater uniformity in sizing and material quality. As a discerning fashion aficionado, I remain open to the prospect of engaging with Hatley once again, with the optimism that my concerns will be duly acknowledged and remedied. Overall, my journey with Hatley served as a testament to the intricate interplay between expectations and reality, prompting a reevaluation of my approach to exploring new additions to my fashion repertoire.
D Dal
979 days ago

Unveiling my Heartfelt Experience with Hatley’s Products

Diving into the world of online shopping, I eagerly ordered 7 items from Hatley, envisioning a wardrobe overhaul. The excitement of the arrival was quickly dampened as I realized the stark reality of inconsistent sizing. Although labeled as size small across the board, the variation in actual sizes left me flustered. Some pieces drowned me in fabric while others were a struggle to even put on. The unpleasant surprise of additional expenses to return the ill-fitting items only added salt to the wound. Disheartened, I couldn't help but notice the lackluster quality of the materials used. A feeling of disappointment loomed over me as I had envisioned cozy, durable pieces to elevate my closet. The discrepancy between expectations and reality left me wishing for a more seamless shopping experience. Despite this setback, I remain hopeful that my feedback will spark improvements in Hatley's sizing consistency and material selection. Here's to hoping for a brighter, more fulfilling shopping journey in the future.
W Warren Jones
1206 days ago

Jacket was slightly discoloured after…

I recently purchased a jacket from hatley.com and encountered a slight discoloration issue after the first wash. Not knowing what to expect, I filled out their online form and was amazed when I received a response within 5 minutes. What blew me away even more was that just 20 minutes later, a replacement jacket was on its way to me. This level of customer service is unmatched in today's world, and I can't express how grateful I am for their quick and efficient resolution to my problem. It’s clear that Hatley truly values their customers and stands behind the quality of their products. I’m beyond impressed with their prompt attention to my concern, and I will definitely be a loyal customer for years to come. Thank you, Hatley, for your exceptional service and for making me feel like a valued customer.
W Warren Jones
1206 days ago

A True Lifesaver: Hatley.com Goes Above and Beyond!

When I noticed my new jacket from Hatley.com was slightly discolored after its first wash, I was absolutely devastated. But let me tell you, the customer service team at Hatley.com truly saved the day! After filling out a quick online form detailing my issue, I was pleasantly surprised to receive a response within minutes. Even more impressive? Just 20 minutes later, I received confirmation that a replacement jacket was already on its way to me! Talk about speedy and efficient service! This level of care and dedication to customer satisfaction is rare to find these days, and I am beyond grateful for the swift resolution provided by Hatley.com. They didn't just address my concern; they went above and beyond to ensure that I was completely satisfied with my purchase. Hatley.com has definitely won me over as a loyal customer, and I will be singing their praises to everyone I know. Thank you, Hatley.com, for your outstanding customer service and for turning what could have been a negative experience into a shining example of excellence!


Hatley.com is an online retailer specializing in high-quality clothing and accessories for men, women, and children. With a wide selection of trendy and fashionable apparel, Hatley offers a unique shopping experience for customers seeking comfortable and stylish clothing. In this editorial review, we will delve into various aspects of Hatley.com to provide the readers with an in-depth understanding of the website, its offerings, and overall user experience.

Pros and Cons

  • Pros:
    • Extensive range of clothing and accessories for the whole family.
    • High-quality and durable products that stand the test of time.
    • User-friendly website with easy navigation and search functionality.
    • Responsive and helpful customer service for inquiries and assistance.
    • Secure payment options that guarantee the safety of personal information.
    • Engaging loyalty programs and promotions for regular customers.
  • Cons:
    • Shipping costs can be high, especially for international orders.
    • Limited availability of certain sizes and styles, leading to potential stock issues.
    • Occasional delays in delivery due to unforeseen circumstances.

User Experience

When it comes to user experience, Hatley.com excels in providing customers with a smooth and enjoyable shopping journey. The website layout is visually appealing and easy to navigate, offering clear categories and filters for effortless browsing. The search function allows users to find specific items quickly, and product pages provide detailed information, including size charts and customer reviews. Overall, Hatley.com ensures a pleasant and hassle-free experience for customers, from the moment they enter the site to the completion of their purchase.

Pricing and Value for Money

Hatley.com offers a range of clothing options at various price points, catering to different budget preferences. While some may find the prices slightly higher compared to other retailers, the quality and durability of Hatley's products justify the investment. Customers can expect excellent value for money as the garments are long-lasting, ensuring they can be enjoyed for years to come without compromising on style or comfort.

Customer Service

Hatley.com prides itself on providing exceptional customer service. Their knowledgeable and friendly support team promptly addresses any inquiries or issues encountered by customers. Whether through email or phone, Hatley ensures that customers receive prompt assistance and guidance throughout their shopping experience. This commitment to customer satisfaction contributes to their excellent reputation in the industry.

Product Quality and Selection

Hatley.com is renowned for its commitment to high product quality. Each item is crafted with exceptional attention to detail, ensuring long-lasting performance and comfort. The brand offers a diverse range of clothing and accessories, including stylish dresses, cozy pajamas, practical rain boots, and much more. Whether for casual wear or special occasions, Hatley.com provides customers with plenty of options to express their individuality and personal style.

Website Usability

Hatley.com boasts an effortlessly navigable website, with clear category menus and subcategories allowing users to browse and find products with ease. The intuitive search function lets customers search by specific keywords, making it simple to locate desired items. Additionally, detailed product descriptions and high-quality images provide customers with an accurate representation of the product, enhancing the overall user experience.

Returns and Exchanges

Hatley has a straightforward and customer-friendly returns and exchanges policy. If a customer is unsatisfied with their purchase, they can return it within a specified timeframe for a refund or exchange. However, it's important to note that certain conditions may apply, such as the item being in original condition and still having tags attached. Hatley aims to make the returns process as seamless as possible, ensuring customer satisfaction even in cases of necessary product exchanges or returns.

Promotions and Discounts

Hatley.com frequently offers promotions and discounts to its customers, providing an opportunity to save money while enjoying their favorite clothing styles. Customers can stay updated on these promotions through the website's newsletter or by regularly visiting the "Promotions" section. These discount opportunities allow customers to enjoy Hatley's high-quality products at even more affordable prices, enhancing their overall shopping experience.


Hatley.com has established a strong reputation for delivering exceptional products and customer service. With years of experience in the industry, Hatley continues to be recognized as a trustworthy and reliable retailer. The brand's commitment to environmental sustainability and ethical practices has further enhanced its reputation among customers who value socially responsible companies. Hatley.com continues to receive positive feedback and reviews from satisfied customers, solidifying its position as a reputable and respected online retailer.

Payment Options

Hatley.com offers secure payment options, including major credit cards and PayPal. The secure checkout process ensures the protection of customers' personal and financial information. The availability of various payment methods gives customers flexibility and convenience when completing their purchases, further adding to the positive shopping experience on Hatley.com.

Loyalty Programs

Hatley offers an engaging loyalty program that rewards customers for their continued support. By signing up for the program, participants can earn points with every purchase, which can then be redeemed for future discounts or exclusive perks. This loyalty program fosters a sense of appreciation among Hatley's customer base and encourages them to return to the website for their clothing needs.

Customer Reviews

Customer reviews play a crucial role in decision-making, and Hatley.com understands the significance of transparent feedback. Each product has a review section where customers can leave their ratings and comments, facilitating an open and honest dialogue. Hatley values these reviews and uses them to improve its offerings, ensuring customer satisfaction. The presence of detailed customer reviews further strengthens the trustworthiness and reliability of Hatley.com.

Community Involvement

Hatley.com actively engages in community involvement and social responsibility initiatives. The brand supports various charitable causes, demonstrating its commitment to making a positive impact beyond the realm of fashion. Customers who value companies with a philanthropic focus can appreciate Hatley's efforts to create a better world, making their purchase even more meaningful.

Shipping and Costs

Hatley offers shipping services to various countries, allowing customers worldwide to enjoy their products. While the delivery time and costs may vary depending on the destination, Hatley strives to process orders promptly and ship them efficiently. It's essential for customers to review the shipping costs, especially for international orders, to make an informed purchase decision that aligns with their budget.

In conclusion, Hatley.com is a reputable and trustworthy online retailer that excels in providing high-quality clothing and accessories for the whole family. With a user-friendly website, exceptional customer service, and a commitment to sustainable and ethical practices, Hatley ensures both an enjoyable shopping experience and a sense of contributing to a greater cause. Customers can rely on Hatley.com for fashionable and durable products that meet their needs and expectations.